TrustRadius Insights
WEX Health is a platform that offers users a convenient way to sign up for and manage their HSA and FSA accounts. With the software, users …
Overview
What is WEX Benefits?
WEX Benefits is a suite of benefits administration solutions, positioned to help employers provide healthcare benefit management for their employees.
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What is WEX Benefits?
WEX Benefits is a suite of benefits administration solutions, positioned to help employers provide healthcare benefit management for their employees.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is WEX Benefits?
WEX Benefits Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
WEX Health is a platform that offers users a convenient way to sign up for and manage their HSA and FSA accounts. With the software, users can easily track the billing of COBRA for former employees, allowing them to run reports and monitor individual account spending. This helps ensure compliance with government regulations and facilitates necessary communications. Additionally, WEX Health accurately manages funding for FSAs and HSAs, enabling employees to take control of their own accounts. Users appreciate the platform's ability to handle various employee benefits, including Health Savings Accounts and commuter benefit accounts. They can set up accounts online, activate debit cards, view statements, and make investment decisions.
Despite occasional claim denials, WEX Health has been praised for frequently reversing them after substantial effort and evidence is provided. Users have also expressed satisfaction with the professionalism and empathy of WEX staff, particularly the Cobra team. The WEX Flex benefit phone app is highly regarded by users in the industry. However, some users have found the FSA benefits processing to be cumbersome and express dissatisfaction with the interpretation of IRS regulations. They have also voiced disappointment when their FSA setup prevents them from accessing reasonably priced healthcare options, as difficulties in reversing the setup may result in loss of funds taken from earnings. Overall, WEX Health serves as a valuable tool for managing health and commuter benefits, with users experiencing both positive outcomes and areas for improvement in their interactions with the platform.
Users highly recommend considering WEX as an FSA or COBRA vendor due to its ability to cover all the bases and provide comprehensive solutions. They suggest sitting down with WEX for an assessment to explore the full range of offerings available. Users also appreciate the personable and responsive nature of WEX, as they promptly resolve any issues that may arise. Moreover, users find value in requesting a demo to gain a firsthand experience of what WEX has to offer.
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Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
December 14, 2023
Wex Benefits is a terrible company
Wex is the FSA administrator. The entire process is cumbersome, confusing and difficult. There is little to no support for actual employees. It seem intentionally difficult to use in order to frustrate people into not utilizing their rightful benefits. For example, I received an undated letter as follows:<br><br>"The indicated documentation or check has not been processed due to the following reason(s):<br><br>One or more of the plan options were either not indicated or were unclear on your form.<br><br>If your election paperwork or payment was sent after the designated grace period ended, your election was denied or your coverage terminated."<br><br>No date. No explanation of what was missing. No instructions on what to do to fix the unknown problem. This is a perfect example of how crappy Wex Health is. I would never, ever recommend them to anyone.
November 16, 2023
Simple Service Underdelivers
WEX Benefits helps (alongside bswift and internal departments) administer commuter and FSA benefits, including a debit card and customer support.
September 05, 2023
Poor Service/Poor Results
Score 1 out of 10
Vetted Review
Verified User
They are supposed to handle our FSA benefits processing. However, in my opinion, they do so poorly. I find their processes are cumbersome. In my opinion, they have a poor interpretation of IRS regulations. In my experience, they FREQUENTLY deny claims on the thinnest of reasons and end up reversing their denials after large amounts of effort and evidence is provided. Would not recommend. Find another provider.
May 22, 2023
Gamification of my wages
Score 1 out of 10
Vetted Review
Verified User
In my experience, it was disappointing. My company HR is equally to blame as they had me sign up for FSA while thinking I could get reasonably priced healthcare through them. My wife’s benefits turned out to be cheaper and I was locked into FSA with difficulty finding a way to now use these funds. WEX tells me too late to reverse this setup. Will likely lose the money taken from my earnings.
May 13, 2022
WEX Health - So helpful!
We use WEX Health for our FSA, HSA, and COBRA administration. WEX Health helps us accurately manage funding for FSAs and HSAs, and allows our employees to manage their own accounts. WEX Health also helps us manage all the necessary communications for COBRA administration while keeping us compliant with government rules and regulations.
WEX is our administrator of several employee benefits, including Health Savings Accounts, commuter benefit accounts, an COBRA. As a user of WEX, I set up my account online, set up my Health Savings Account and commuter benefits account after open enrollment, received and activated a debit card to use for my Health Savings Account and commuter benefits account, viewed account statements, and made investment decisions for my HSA.
May 12, 2022
WEX is a cut above the rest
WEX Health (formerly Evolution1) provided the organization with Flex benefit management and Cobra. For employees the WEX Flex benefit phone app was one of the best I have seen for this industry. I personally have been on the phone with their staff and was thoroughly impressed with their professionalism and empathy. The Cobra team at WEX is also easy to work with and professional.
May 12, 2022
WEX Health
We use WEX Health for our employees HSA, FSA and COBRA accounts and tracking. It is a great tool for our employees to easily sign up and manage their HSA and FSA accounts. We also use it to track the billing of COBRA for our former employees. We run report off of it and it helps us track how much employees have spent out of their own individual accounts.