TrustRadius
WhatCounts is a popularly-used, global enterprise level suite of email marketing tools from the company of the same name founded in 2000 and headquartered in Atlanta, GA. Their customers range from Costco, FoxNews.com, the Seattle Times, Red Lion Hotels, and number over a thousand.
Central to the platform is... email. From that it handles advanced segmentation, customer lifecycle building and automation, and personalization. WhatCounts bills itself as a full service marketing agency with personal account management support for customers, also webinars, newsletters, eBooks, and an active blog. While an American company used primarily by other Americans, WhatCounts has a growing customer base including many companies abroad.https://dudodiprj2sv7.cloudfront.net/product-logos/yn/Fm/GV16O5ZDE11S.jpegWhatcountsWhatCounts is a powerful tool to manage your email2015-09-18T15:50:28.441ZWe use WhatCounts to manage our html email distribution to our external audience of families and alumni. Others at the university use WhatCounts to communicate with alumni, current students, and other internal and external stakeholders. We also use WhatCounts to manage a large mailing list and monitor opens and clicks. Most recently I used the list management tools to confirm who received an email and when or if it was opened.,We receive super customer service from a dedicated account representative.
The list management tools are easy to use and give us granular insight into what users are opening and where they are clicking.
The analytics give us a variety of ways to look at the types of devices being used to view our content and the ways our users interact with content. For example we can see that most opens are on mobile but if a reader wants to spend time clicking into more in depth content they move over to a desktop computer.,Some of the list management tools were hard to find at first but now I use them every month. If I could change one thing I would allow the account details filter window to show all the available slots with no scrolling and I would add a feature to set / reset all selections on the dropdowns.,10,We use WhatCounts as a communication tool to our external groups mainly families and alumni. In our case our main objective is to get these groups timely information. While some of our emails do have a call to action for example signing up for Family Weekend or a Reunion Weekend we don't use the tool to generate leads in the way many organizations use html email.,MailChimp,25,000 to 100,000,No,10,Our service rep always answers the phone - well occasionally we get a voicemail but she always calls us right away. She also is available on email and is quick to answer questions or provide solutions. She schedules our monthly calls to be soon after each big send and spends time with us looking at analytics and helping us determine how to best manage our list. Recently she was driving through town and even reached out to ask us to lunch. I really feel like she enjoys working with us—she is a true virtual member of our team.Holli Drewry
Unspecified
WhatCounts
5 Ratings
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