Whatfix Reviews

4 Ratings
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Score 8.0 out of 100

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Angela Foster | TrustRadius Reviewer
October 28, 2020

Great Product and Fantastic Customer Support

Score 10 out of 10
Vetted Review
Verified User
Review Source
As a SaaS company, we use Whatfix to train our external customers to use our software when they are onboarding and as they learn more advanced features. It addresses answers to routine questions about how to complete a process or what a particular field means. We utilize their smart tips and walkthroughs the most to accomplish this.
  • Smart tips are easy to use and have a high usage rate by our customers.
  • Whatfix's customer support team is always responsive.
  • Once you understand your own company's software limitations, the process for creating walkthroughs is simple and mostly straightforward.
  • The team is always receptive to feedback and suggestions. They've made a lot of improvements and added many new features in the last year.
  • At times, Whatfix can be buggy, which has resulted in walkthroughs no longer working, or formatting to change without any changes on our end. This can be frustrating.
Whatfix is especially well suited for software programs that are complicated and do not offer a lot of on-screen guidance. If a program is complicated, articles can be overwhelming to customers and are often not very effective. Whatfix's walk throughs are very effective at helping customers complete a task in real time.
The team is very responsive and particularly open to suggestions on how to improve their product.
Read Angela Foster's full review
Anonymous | TrustRadius Reviewer
April 23, 2020

Whatfix as part of expenses implementation project.

Score 7 out of 10
Vetted Review
Verified User
Review Source
We are currently using Whatfix as part of a pilot for an expenses project within our corporate business, we hope to go live with it this year. Whatfix will aide employee adoption, make the user experience easier, and alleviate some of the administrative queries we would get.
  • Great customer service.
  • Easy to administer.
  • User friendly.
  • Nothing I can see to improve on at the moment.
We think Whatfix is suited to scenarios where there are outlined steps to follow within a process, claiming an expense for example.
Whatfix support is always ready to advise/support and in a very friendly and professional manner.
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About Whatfix

Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their application. Whatfix can be integrated with ease across all user touch-points inside any platform across the web and desktop.

Whatfix helps businesses with:

  • Simplifying User Onboarding
  • Making Employee Training Quicker and Effective
  • Reducing Customer Support Costs by Making Platforms/Applications Self-serving

Whatfix key features and advantages include:

  • Real-time Interactive Guides: Create personalised onboarding programs, engage new users and retain them effectively.
  • Smarter In-app Training: Increase effectiveness of employee training programs with our in-app guidance system. The step-by-step guidance system can train employees on how to complete different tasks, e.g.Salesforce training, Microsoft Dynamics training.
  • Improve Support with self-serving widgets: Add self service capabilities with our widgets to reduce your over support overhead and effort.
  • Create documentations quickly and easily: Our interactive guides can be converted into multiple interactive media formats that can be easily embedded or exported as documentation.
  • Multilingual support - Support your users across geographies. Whatfix enables you to engage your users with guides in multiple languages.

Whatfix Screenshots

Whatfix Video

Watch Introduction to Whatfix

Whatfix Integrations

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Whatfix Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

All Pricing models are customized and tailor-made according to the customer's requirement. Please contact sales@whatfix.com for more details.

Whatfix Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Whatfix Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No