Whatfix Reviews

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Score 9.1 out of 100

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May 13, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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[We feel like] even though Whatfix has its flaws, we are impressed by the speed of development [and] their openness about their future improvements, [but] most important their proactive customer service and customer success team. Whatfix acts more like a partner than a supplier of a 3rd party tool, and we welcome that experience.
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What is Whatfix?

Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their application. Whatfix can be integrated with ease across all user touch-points inside any platform across the web and desktop.

Whatfix helps businesses with:

  • Simplifying User Onboarding
  • Making Employee Training Quicker and Effective
  • Reducing Customer Support Costs by Making Platforms/Applications Self-serving

Whatfix key features and advantages include:

  • Real-time Interactive Guides: Create personalised onboarding programs, engage new users and retain them effectively.
  • Smarter In-app Training: Increase effectiveness of employee training programs with our in-app guidance system. The step-by-step guidance system can train employees on how to complete different tasks, e.g.Salesforce training, Microsoft Dynamics training.
  • Improve Support with self-serving widgets: Add self service capabilities with our widgets to reduce your over support overhead and effort.
  • Create documentations quickly and easily: Our interactive guides can be converted into multiple interactive media formats that can be easily embedded or exported as documentation.
  • Multilingual support - Support your users across geographies. Whatfix enables you to engage your users with guides in multiple languages.

Whatfix Screenshots

Whatfix Video

Watch Introduction to Whatfix

Whatfix Integrations

Whatfix Competitors

Whatfix Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

All Pricing models are customized and tailor-made according to the customer's requirement. Please contact sales@whatfix.com for more details.

Whatfix Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Whatfix Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No

Frequently Asked Questions

What is Whatfix's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses Whatfix?

The most common users of Whatfix are from Mid-size Companies and the Computer Software industry.