Whatfix

Whatfix

Top Rated
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Score 8.9 out of 100
Top Rated
Whatfix

Overview

Recent Reviews

Feedback Whatfix

8 out of 10
September 13, 2021
Whatfix is used to support digital learning for our CRM tool. The users are mainly active in sales. We mainly relied on the possibilities …
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Whatfix Feedback

9 out of 10
July 04, 2021
Whatfix is used as an interactive assisting feature on the platform. It is used to assist all the customers of the organization. It helps …
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Whatfix for Higher Education

9 out of 10
April 23, 2021
[Whatfix] is used across whole organization as this is an amazing digital platform and provide an easy to use and newly discovered …
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Awards

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Pricing

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What is Whatfix?

Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their application. Whatfix can be integrated with ease across all user touch-points inside any platform across the web and desktop. Whatfix helps businesses with: Simplifying…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://whatfix.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Appcues?

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using…

What is UserGuiding?

UserGuiding helps companies to improve product adoption by designing interactive user onboarding flows. Non-technical people can create step by step product walkthroughs, without any coding. UserGuiding also provides analytics to track the performance of the tours, segmentation to create more…

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Features Scorecard

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Product Details

What is Whatfix?

Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their application. Whatfix can be integrated with ease across all user touch-points inside any platform across the web and desktop.

Whatfix helps businesses with:

  • Simplifying User Onboarding
  • Making Employee Training Quicker and Effective
  • Reducing Customer Support Costs by Making Platforms/Applications Self-serving

Whatfix key features and advantages include:

  • Real-time Interactive Guides: Create personalised onboarding programs, engage new users and retain them effectively.
  • Smarter In-app Training: Increase effectiveness of employee training programs with our in-app guidance system. The step-by-step guidance system can train employees on how to complete different tasks, e.g.Salesforce training, Microsoft Dynamics training.
  • Improve Support with self-serving widgets: Add self service capabilities with our widgets to reduce your over support overhead and effort.
  • Create documentations quickly and easily: Our interactive guides can be converted into multiple interactive media formats that can be easily embedded or exported as documentation.
  • Multilingual support - Support your users across geographies. Whatfix enables you to engage your users with guides in multiple languages.

Whatfix Screenshots

Screenshot of The analytics of a Digital Adoption Platform helps determine what’s working (and what’s not) so  adjustments to your DAP can be made to DAP content as necessaryScreenshot of Analytics - Obtain reports on flow usage, queries served, drop-offs, and other engagement metricsScreenshot of Beacon - Create alerts to guide users to changes and new featuresScreenshot of Data validation - Tell users in real-time if the data they entered is accurate, based on pre-established criteriaScreenshot of In-app guidance - Step-by-step guided walkthroughs to take the user through every step of a taskScreenshot of Self-Help - Self-service support contextualized based on user role and location in the applicationScreenshot of Survey - Obtain direct feedback from users via surveys and use the information to update training and guidance featuresScreenshot of Tasklist - Onboard new users with a set of tasks that they need to complete in order to get started with the applicationScreenshot of Unsuccessful search terms - Identify gaps and optimize Help content using the 'Unsuccessful search terms' metric

Whatfix Video

Whatfix Integrations

Whatfix Competitors

Whatfix Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

WalkMe, Articulate Storyline, and Intercom are common alternatives for Whatfix.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Whatfix are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-22 of 22)
Companies can't remove reviews or game the system. Here's why
Lee Glenn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • 50% + time saved on content creation efforts, replacing traditional, static training materials with dynamic, multi-format output options
  • Enabled us to reduce our onboarding course from 19 modules to 6 modules
  • Huge reduction of up to 65% in [the] average time taken for a user to complete onboarding due to removal of 'How-to' training videos
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Customer service less frequently needs to handle calls/tickets about routine questions (e.g. how to recover your password). This improves employee happiness and customer satisfaction.
  • Whatfix efficiently caters to asynchronous learning scenarios leading to quicker time-to-value for our users.
  • Allows for easy and efficient one-to-many communication. Product teams can now showcase new features, customer success can promote less used features and in case of maintenance or technical issues, we can publish announcement in very short time.
  • Whatfix is more like a partner, helping us with customizations, training our employees, etc.
November 16, 2020

Turn down the noise!

Bas Houtman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Whatfix has been reducing support cost by 30%.
  • The reduction in training costs was about 10-15%.
  • Use of the help functionality (and compliance with its guidance) of 15000+ views over the last 90 days.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • With 8 Systems the ROI is substantial, for every call saved, hundreds of dollars are saved.
  • Providing just in time assistance with task and eliminating the search of 15 to 20 minutes to discover how to do something not only saves time, but dollars.
  • Productivity increases, learning is adaptive and both are wins in ROI.
  • Whatfix has paid for itself - over and over again.
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