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Whatfix

Whatfix

Overview

What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and…

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Learn from top reviewers

Great tool for setting up integrated guides and self-help tools, as well as gathering data and insight

Rating: 10 out of 10
January 15, 2025
Vetted ReviewVerified User
Whatfix helps our bank with providing a tool to allow our users to self-train and self-service various products
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Verified user
Manager
Whatfix4 years of experience

Whatfix is now my go-to DAP tool for small, medium and large enterprises!

Rating: 10 out of 10
January 10, 2025
Vetted ReviewVerified User
We are developing software to support an emerging market of investment in biodiversity. New regulations to comply with, confusing new business processes and disconnected stake...
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Verified user
Team Lead
Whatfix1 year of experience

Fair priced DAP

Rating: 6 out of 10
January 9, 2025
IncentivizedVetted ReviewVerified User
To onboard new customers, guide existing customers in using our SW, remind seasonal users of standard procedures, and announce new features or functionalities.
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Verified user
Employee
Whatfix3 years of experience

Enhancing Training Outcomes with Whatfix’s Flexible Deployment Solutions

Rating: 10 out of 10
December 20, 2024
Vetted ReviewVerified User
In our organization, Whatfix is used to streamline and enhance training and onboarding processes by providing interactive, in-app guidance and learning tools. It addresses cha...
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Verified user
Director
Whatfix2 years of experience

Whatfix is the solution we didn't know we needed until we found it!

Rating: 10 out of 10
July 1, 2023
Vetted ReviewVerified User
We implemented Whatfix on Salesforce after we rolled it out the previous year. Whatfix provides in-app assistance with detailed, complicated tasks through flows and smart tips...
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Kirsten Schwenn
Professional - Other
Instructional Designer
Ameris Bank
Whatfix1 year of experience
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Pricing

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Whatfix

Whatfix

N/A
Unavailable

What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://whatfix.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

whatfix assistant demo - v0.1

YouTube

Learning on the job with Whatfix on Salesforce/Connexys platform [Demo]

YouTube

whatfix Product Demo @ UnPluggd 7

YouTube
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Product Details

What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.

Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.

With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix states they are currently supporting 700+ enterprises, including companies like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix.

Whatfix Screenshots

Screenshot of the analytics of the Whatfix Digital Adoption Platform, that help determine what’s working (and what’s not) so adjustments can be made to DAP content as necessaryScreenshot of Whatfix's Analytics. This produces reports on flow usage, queries served, drop-offs, and other engagement metricsScreenshot of Beacon - Used to create alerts to guide users to changes and new featuresScreenshot of Data validation - Tells users in real-time if the data they entered is accurate, based on pre-established criteriaScreenshot of In-app guidance - Step-by-step guided walkthroughs to take the user through every step of a taskScreenshot of Self-Help - Self-service support contextualized based on user role and location in the applicationScreenshot of Survey - To obtain direct feedback from users via surveys and gather information to update training and guidance featuresScreenshot of Tasklist - For tasks that new users need to complete in order to get started with the applicationScreenshot of Unsuccessful search terms - These identify gaps and optimize Help content using the 'Unsuccessful search terms' metric

Whatfix Video

Whatfix Integrations

Whatfix Competitors

Whatfix Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

WalkMe and Intercom are common alternatives for Whatfix.

Reviewers rate Support Rating and Implementation Rating highest, with a score of 9.1.

The most common users of Whatfix are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 29)

Whatfix is now my go-to DAP tool for small, medium and large enterprises!

Rating: 10 out of 10
January 10, 2025
Verified User
Team Lead in Information Technology
Environmental Services Company, 11-50 employees
Vetted Review
Verified User
Whatfix
1 year of experience
Return on Investment
  • We have not yet launched our software but we look forward to quick onboarding times for new users, self-service help being able to resolve 99% of user queries and no need to hire an army of support personnel.

Fair priced DAP

Rating: 6 out of 10
Incentivized
January 09, 2025
Verified User
Employee in Information Technology
Information Technology & Services Company, 51-200 employees
Vetted Review
Verified User
Whatfix
3 years of experience
Return on Investment
  • Positive. We have less support tickets to handle.
  • Negative: Due to the amount of time it takes to create, deploy and maintain content, this costs the company lots of work hours.

Enhancing Training Outcomes with Whatfix’s Flexible Deployment Solutions

Rating: 10 out of 10
December 20, 2024
Verified User
Director in Product Management
Hospitality Company, 11-50 employees
Vetted Review
Verified User
Whatfix
2 years of experience
Return on Investment
  • Reduced Training Costs: By cutting traditional training time by 40%, Whatfix has saved significant resources while increasing learning efficiency.
  • Improved User Productivity: Faster onboarding and fewer errors have led to a 25% improvement in user performance metrics, directly contributing to operational efficiency.
  • Decreased Support Requests: Self-service guidance has reduced support tickets by 30%, freeing up teams to focus on strategic initiatives and cutting support costs.
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