1. Home
  2. Communications Platform as a Service (CPaaS)
  3. WhatsApp Business Reviews

WhatsApp Business Reviews

11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.0 out of 100

Do you work for this company? Manage this listing

Show Filters 

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Show All Filters

Reviews (1-2 of 2)

Salvatore Tramonte | TrustRadius Reviewer
April 30, 2020

WhatsApp Business

Salvatore Tramonte
Score 9 out of 10
Vetted Review
Verified User
Review Source
WhatsApp Business is a free app designed and developed for SME enterprises. It has been adopted within my company to enable team communication. We tried many communication tools before WhatsApp Bbusiness and I can confirm it is an easy-to-use tool and a widely adopted solution.
  • Notification management based on timing.
  • API suport.
  • Automatic quick reply to incoming messages.
  • Connectivity: your phone should be connected to the network to be available.
  • Nuisance: groups sometimes can be tedious if they are not muted.
  • API support can be improved.
WhatsApp Business is good for managing relationships with clients and customers. It fits well in small to medium sized enterprises. In my opinion it is not the right choice for big firms.
WhatsApp Business provides API access that enables developers to integrate it into their software. In my company we implemented a Chatbot in WhatsApp Business to answer back to our clients.
Read Salvatore Tramonte's full review
Anonymous | TrustRadius Reviewer
January 22, 2020

WhatsApp for Business

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
There are so many people who are using WhatsApp Business to communicate. We have many employees and clients who use the application too. WhatsApp Business is used to inform staff and customers of weather conditions, delays, and ward off other calamities. It is also helpful in communicating event information like holiday parties, open enrollment, and wellness fairs.
  • Easy to maintain a user community in terms of adding or removing people.
  • Employee/ customer questions can be directed to appropriate sources.
  • People have to download a new app on their phone.
  • The tool is banned in some countries, so it is not useful employees/ clients want to obtain information while traveling.
WhatsApp Business is useful to view messages on the phone, but it requires internet connectivity or network data to view messages. The WhatsApp Business Web feature is handy as one can type information on the computer rather than type on the phone. The use of emojis is particularly helpful while communicating. Photos and documents can also be shared. Not all employees are using WhatsApp Business, so we do need to use additional channels like phone, email, text to communicate.
Read this authenticated review

WhatsApp Business Scorecard Summary

Likelihood to Recommend (11)
9.0
Support Rating (2)
7.0

About WhatsApp Business

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages.

For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

Categories:  Communications Platform as a Service (CPaaS)

WhatsApp Business Technical Details

Operating Systems: Unspecified
Mobile Application:No