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June 26, 2021
WhatsApp business is used across my organisation. We are small hardware business serving the requirement of many renowned companies in Bangladesh. We normally sell our services and products to individual customers as well. We use to update our catalogues in the application with details. Customers find it very useful and knock us directly through WhatsApp in terms of ordering. We can easily reach the customers as per their demand and Demography. This application helps us getting connected to the new customers as well as our existing clients.
- Easy to use.
- WhatsApp is widely used by majority of the people.
- Product catalog update.
- Direct contact with the customers.
- Secured connection and ad free.
- Video catalog might help.
- Good to have a demonstration of usage.
June 22, 2021
WhatsApp is the latest software for communicating within and outside the country with buyers and company employers. WhatsApp mainly used to maintain professional contact and its fast file sharing opportunities without hampering the file quality. You can send images, voices, or video clips up to 25 Mb without any quality error through WhatsApp. Group chat and audio/video calling in WhatsApp enables smooth communication among members.
- Superfast connections and secure
- Audio/video/group chat with buyers/vendors
- Sharing files easy and convenient
- Can't operate without internet connection
- Need strong internet connection
- Videos more than 25 mb can't share through WhatsApp
It is being used by our entire department team to help us all be in constant communication. We are all satisfied by the service and the different ways we can all adapt and use it to our advantages. At the moment we have not experienced any business problems related to the app. The only one that comes to mind is when the network is down. But we have no control over that.
- It's the most used in Latin America.
- It shows the status of the message.
- Allows the immediate interaction.
- It's easier to establish a clear communication between the company and the client.
- It can on occasion mix business and private communications.
- Can't install it on more than one device.
- More responsibility for the user.
May 16, 2021
WhatsApp Business is being used to facilitate communication between company and customer. Although we use other tools for communication, WhatsApp Business helps in immediate contact with the customer. When we need a quick return it is the best alternative to contact our customers. The file upload function is another plus.
- Fast and accurate communication
- Sending files
- Creating groups for each project
- At the moment I can't think of anything that could be improved.
May 13, 2021
WhatsApp Business is used by one department in my organization for a newly launched project in order to maximize reach to the prospective customers and ensure the retention of the existing customers.
We as a team worked on delivering the required products to the doorstep of the customers during the COVID scenario to ensure smooth sales operations through ensuring product portfolio update, quick response to the customer's query and overall a great customer experience.
We as a team worked on delivering the required products to the doorstep of the customers during the COVID scenario to ensure smooth sales operations through ensuring product portfolio update, quick response to the customer's query and overall a great customer experience.
- Product portfolio (catalogue) update with details.
- Link sharing of the catalogues to the contacts.
- Message automation & multiple common answers feature.
- The label option of the full business journey.
- It can't be installed on more than one device with the same number.
- Probability of confidential data glitch.
- Other than these, I find this application as good as required.
April 29, 2021
WhatsApp Business [has] help[ed] my company to grow more [with] additional tools in marketing ways to spread my product and businesses. WhatsApp Business has a feature [of] a [gallery] for our products, displa[ing the] best picture[s]. Our customer[s] has access to review it if they are connecting as [a] contact [as well]. By [the] time being, WhatsApp Business improving to provide you all company profile that can reach by anyone[.]
- Easy to use, register by phone number same as WhatsApp personal
- Providing to attach company profile by [submitting] open and close you [business, gallery] picture of your product
- Auto replay for costumer that would contact you, and we can set quick [information] about the company
- WhatsApp Business and personal can be download at the same smartphone by register differents number
- Allow you split chat between business and personal
- WhatsApp Business has registered with only 1 phone number for [lifetime]
- Display name[s] are permanent
- Once your [business] is closed forever, need to changes [the] number of WhatsApp Business
- [The] costumer has access to see your [profile] and copy them for their purpose
December 18, 2020
Whatsapp business is currently used by our sales team at Wipro. It addresses the problem of not having a personal and professional relationship with a client at the same time. It is usually used to interact with a client and ask about their preferences regularly regarding a certain product requested by them.
- Most of the clients are on WhatsApp since it is so famous. This removes the hassle of telling a client to download a special software just so we can communicate with them without interruptions.
- Can send virtually all kind of data through chats.
- Ease of use: It is really easy to use for both the business and the clients, even with not so tech-savvy people.
- Selling goods is even easier due to whatsapp pay.
- It has an API, which makes interacting with customers faster and easier. One can even send programmed messages through this.
- UI is terrible for retrieving a large number of messages. It takes a lot of time to reach previous messages of clients, though there are options like starred or search that does allow one to reach a particular message directly.
- Only one business account is allowed that is active on only one phone which makes it hard for a big company.
- Security is an issue as it is owned by Facebook and Facebook does track and keep a record of phone number and other information which could be confidential.
September 10, 2020
WhatsApp Business is used for two main things. First, customer care, where we handle customer complaints, inuquireies, and tracking. Lastly, sales, where we upsell the sales for the customers, either the current customers, of those who reached out to us for inquiry. We've also used WhatsApp for assistance sales for our e-commerce website, in case customers needed any in-journey support.
- Catalouge, elaborating the sales
- Direct connection with the customers and instant chat
- Integration with Facebook advertising as a type of ads
- Bulk messages for remarketing
- Sending messages for un-saved clients
- Easier way for verification and change the name of the account owner
- Elaborating the reasons behind blocks, and ways to avoid it
- Tool that supports cusotmers for smart routing for chats for customer care team
November 05, 2020
I had the opportunity to install and configure WhatsApp Business in a school to facilitate interaction between parents, students, teachers, and the school's administration. Specific groups were created, one for each class, according to the level of education, which facilitated the availability of virtual teaching
material as well as the monitoring of printed material. It was one of the first tools we applied in this moment of social distancing.
material as well as the monitoring of printed material. It was one of the first tools we applied in this moment of social distancing.
- Some unique characteristics, hardly found in similar tools, are speed and practicality, which enable a more humanized and rapid service for the client.
- Another fundamental point is the mobility of communication, especially in the case of home-office work. Communication between employees, clients, and managers is almost instantaneous.
- The possibility of adding important information, such as an address, website, email, working hours, and the segment of activity is necessary for companies to offer an increasingly professional service.
- As a suggestion, it would be good to pay better attention to the quality of the links, especially when made on video.
- If there is no waiting at the time of using the application, it is very likely that you have the opposite effect: instead of engaging your client, you end up pushing them away.
WhatsApp Business has contributed a lot with details in logistics, transportation, and customer relations.
- Quick responses
- Hang tags
- Very complete profile
- Business efficiency
- Customer support
- Scalability difficulty.
- It is not possible to put a WhatsApp call on hold.
- Satisfaction index, for example, cannot yet be extracted from the application.
January 21, 2021
WhatsApp Business app is used for a lot of communications between clients, colleagues and for store and some new products or promotions. It's a perfect app to send a message or call. [Having] video calling available is also a plus. And that all is completely free. Sound quality is mostly very good. [Another] good thing is that can use it on PC as well.
- Free use.
- Options (store, away message, quick replies).
- Sending documents.
- Location sharing.
- Free calls to other WA users.
- In a group, only admin can add new person.
WhatsApp Business is a free app designed and developed for SME enterprises. It has been adopted within my company to enable team communication. We tried many communication tools before WhatsApp Bbusiness and I can confirm it is an easy-to-use tool and a widely adopted solution.
- Notification management based on timing.
- API suport.
- Automatic quick reply to incoming messages.
- Connectivity: your phone should be connected to the network to be available.
- Nuisance: groups sometimes can be tedious if they are not muted.
- API support can be improved.
There are so many people who are using WhatsApp Business to communicate. We have many employees and clients who use the application too. WhatsApp Business is used to inform staff and customers of weather conditions, delays, and ward off other calamities. It is also helpful in communicating event information like holiday parties, open enrollment, and wellness fairs.
- Easy to maintain a user community in terms of adding or removing people.
- Employee/ customer questions can be directed to appropriate sources.
- People have to download a new app on their phone.
- The tool is banned in some countries, so it is not useful employees/ clients want to obtain information while traveling.
WhatsApp Business Scorecard Summary
What is WhatsApp Business?
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages.
For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.
Categories: Communications Platform as a Service (CPaaS)
WhatsApp Business Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| WhatsApp Business | Free |
WhatsApp Business Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
What is WhatsApp Business?
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages.
For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.
What are WhatsApp Business's top competitors?
Vonage Communications APIs (formerly Nexmo), Plivo, and Sinch are common alternatives for WhatsApp Business.
What is WhatsApp Business's best feature?
Reviewers rate Usability highest, with a score of 8.4.
Who uses WhatsApp Business?
The most common users of WhatsApp Business are from Small Businesses and the Computer Software industry.