Overview
What is When I Work?
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It…
Couldn't Be Easier!
Great for Shift Management
Better management of working hours.
Scheduling App That Keeps Everyone On The Same Page
When I Work Great for small businesses
Easy, quality product for the BUSY business owners.
If only they had better/accurate support...Would be exceptional if not for recent issues!
When I Work - Cost-effective & Easy to Use
When I Work: I like to be efficient and this software helped!
Scheduling Done Right!
The only staff scheduling option....
When I Work helps take away hats that directors of small businesses must wear daily
When I Work makes scheduling quick and easy
Good value
Lots of features make it flexible for various scheduling styles
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Essentials
$2.50
Essentials + Attendance
$4
Pro
$5
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.50 per month per user
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is When I Work?
When I Work is available with a 14-day free trial.
When I Work Video
When I Work Competitors
When I Work Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(63)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
When I Work is a versatile web tool that has been widely implemented in various important areas of companies, including Marketing, Sales, Finance, and Customer Service sectors. Users have found it to be a powerful platform for scheduling and employee management, allowing for precise control over tasks assigned to specific employees. The software has met users' expectations and provided favorable results in a short amount of time. With When I Work, users have noticed radical changes in the control of working hours, which has led to increased punctuality among workers.
One of the key use cases of When I Work is its ability to facilitate effective communication and collaboration within teams. The platform enables the exchange of working hours between employees through its excellent communication features. This makes it easy for employees to coordinate their schedules and ensure smooth operations. Additionally, When I Work simplifies the process of requesting time off, taking open shifts, participating in team chat, and reporting availability, enhancing overall employee engagement and satisfaction.
Another important use case of When I Work is its role in improving productivity and providing direct insight into who is working during different shifts. By using the software, organizations can efficiently plan and manage working hours, ensuring optimal coverage and reducing scheduling conflicts. The simple and easy-to-grasp interface makes it accessible to the entire organization, allowing managers and supervisors to easily track employee attendance and make informed decisions based on real-time data.
When I Work is also particularly valuable for businesses with multiple locations or that require shift coordination. The software allows for company-wide schedule coordinating, publishing, group chat, time off requests, and shift coverage. It provides a platform for employees to cover their own shifts without sharing personal information with unknown individuals. This not only saves time for supervisors and directors but also promotes autonomy and responsibility within the workforce.
Furthermore, When I Work helps streamline administrative processes such as scheduling, payroll management, time tracking, and task management. By centralizing these functions into one platform, the software saves time and effort for store managers, replaces outdated paper-based systems, and ensures accurate record-keeping. The software also assists in managing flexible schedules for student staff or seasonal employees, coordinating travel schedules for events, and tracking tasks and activities of customer support teams.
Overall, When I Work has proven to be a valuable tool for businesses of all sizes and industries. Its user-friendly interface, effective communication features, and powerful scheduling capabilities have made it an indispensable asset for optimizing workforce management, improving productivity, and enhancing employee satisfaction.
Notification System: Users highly value the notification system in When I Work, as it has been praised by many reviewers for promptly alerting employees of any changes made to their working hours. This feature ensures that employees are well-informed and aware of any schedule updates, allowing for better planning and coordination.
User-Friendly Interface: The user interface of When I Work is widely praised for its simplicity and ease of understanding. Both employees and managers find it easy to navigate and use, according to multiple reviewers. Employees can effortlessly view their schedules without any confusion, while managers can efficiently manage and make changes to employee schedules. The intuitive design of the interface enhances the overall user experience.
Chat System: Many users appreciate the chat system in When I Work, which facilitates seamless communication and planning of working hours among employees. Multiple reviewers have highlighted how this feature allows employees to send instant messages, making the planning process more accurate and efficient. With the chat feature, employees can easily coordinate and align their schedules, improving overall teamwork and collaboration within organizations using When I Work.
Long Support Response Time: Some users have experienced a delay in receiving solutions from the When I Work Support team, resulting in frustration and the need to seek external assistance.
Limited Reporting Capabilities without Additional Payment: Reviewers have mentioned that the reporting capabilities of When I Work are limited unless additional features are purchased, which can be seen as a drawback for those looking for comprehensive reporting options.
Confusing Setup Process: Several reviewers found the setup process of When I Work to be confusing and cumbersome, particularly when configuring stable recurring shifts and understanding pricing and charges.
Users have made several recommendations for the software based on their experiences. The three most common recommendations are as follows:
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Utilize customer support: Many users have praised the superb customer support provided by the software. They recommend seeking assistance from the support group for a tailored experience with the software. Users also suggest participating in the regular webinars held by the software.
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Try the software for scheduling and time tracking integration: Users recommend trying the software, especially for businesses dealing with scheduling and time tracking integration. They suggest giving it a try to save time on scheduling and integrate with payroll. Users also recommend using the software in conjunction with other scheduling software for an integrated and accurate system.
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Consider number of employees and time-off management: Users advise considering the number of employees and how time-off requests will be handled when using the software. They mention that the cost-effectiveness of the software depends on the number of employees. Additionally, users recommend staying on top of managing employee availability and conducting thorough demos before implementing the software.
These recommendations highlight the importance of customer support, utilizing the software for scheduling and integration, and carefully considering factors like number of employees and time-off management when using the software.
Attribute Ratings
Reviews
(1-23 of 23)Couldn't Be Easier!
- Avoided being understaffed
- Saved management time
- Some employees that are not tech-savvy have issues
Great for Shift Management
- Saving time and money on communication.
- Consolidate messaging with employees.
Better management of working hours.
- It has improved the productivity of our employees significantly. Our employees have managed to be more punctual in their working hours.
- Ease of notification of changes or exchanges of working hours. When I Work sends an alert when a change is made in the schedules or when an employee makes an exchange of working hours, it is not necessary to use third-party programs to notify about these changes.
- We manage to know exactly the productivity of each employee, if he is fulfilling his tasks or what day he has not worked.
- Compared to what I've used before, When I Work allows you to interact with your staff more than other scheduling apps.
- Though I don't know the cost, I was told it was cheaper than it's counterparts.
- The app doesn't have all of the features as the full website, but it's pretty close.
When I Work Great for small businesses
- Great on time management
- Great on ROI - we get our moneys worth
- Easy to use for all
Easy, quality product for the BUSY business owners.
- When I Work has greatly improved scheduling and time management.
If only they had better/accurate support...Would be exceptional if not for recent issues!
- Decreased missed shifts
- Confusion if you have multiple locations/schedules
- Gives employees the ability to view their hours.
When I Work - Cost-effective & Easy to Use
- It has made daily labor-cost tracking easier.
- When I Work helped me to feel and be more efficient in my scheduling.
- At a glance, I was able to see who was working more or less than their peers.
- When I Work saved me time.
Scheduling Done Right!
- Positive impact on our overall company organization
- Positive impact on our staff owning their schedules
- Positive impact on our Scheduling Department's use of time and resources
The only staff scheduling option....
- Has reduced scheduling time by at least 50%
- Has cut down on the time I spend scheduling.
- Makes estimating payroll simple.
- Is convenient for staff to use because they can utilize it on their own device.
- Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.
When I Work makes scheduling quick and easy
- Less time spent making schedules.
- Less time spent finding employees to fill open positions.
- Easier to manage time-off requests.
Good value
- Great for agents to know what others are doing
- Great way of holding people accountable
Review of When I Work from part time support
- I am not in a position to know the answer to this question, considering my function in my department.
We're Loving It!
- We've spent less on external temp agencies.
- It's given our own employees the opportunity to earn overtime.
When I Work Helps Improve How We Work
- No missed shifts: shifts that were listed and assigned in When I Work had a 100% attendance rate.
- Saves time: rather than trying to track down where someone is or who is working a specific shift I just consult my When I Work scheduler dashboard and can find the answers to scheduling questions without having to go on a wild goose chase.
- Regardless of a manufacturing schedule in shifts - [there is] no room left for experiencing chaos in selecting operators for a certain operation.
- HR workload [was] reduced thanks to automatic online monitoring features presented to each employee.
Good product, but price is going up
- We've had fewer call-ins or people saying they didn't know the schedule. On the app, the employees have to confirm their schedules so we know that they've seen what days they are supposed to come in.
- Managers spend less time scheduling because the software works so well.
Clocking in and out made easier
- When the app is malfunctioning and not allow clock-in or clock-out, it can disrupt work momentarily.
- When the app is unable to locate the employee in the correct area it can disrupt work.
When I Work - Simple Employee Management
- Assures employees know their schedule in one place
- Visual set up is easy to see where coverage is needed
- Faster to manage employee times; gives employees some responsibility in their schedule
Good overall, room for improvement
- Positive impact on ease of getting shifts covered
- Less time for managers on completing time cards at the end of a pay period
Call Center Using When I Work
- Has had a positive impact on PTO and scheduling people to be able to cover those shifts.
- Allows us to track hours of people working.
- We don't use all the features due to not needing them for our company scheduling.