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When I Work Reviews

22 Ratings
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Score 8.5 out of 100

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Reviews (1-8 of 8)

Talitha Rieken | TrustRadius Reviewer
February 13, 2020

We're Loving It!

Talitha Rieken
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • On-demand customer service.
  • Updating the product to meet the demands of the customer.
  • We would love to see the functionality of more than one email address per profile.
  • With so many managers in our group and so many locations, we would like to have job sites alerts attached to the 'supervisor' security role for when team members pick up shifts. That way every manager doesn't get the alert for every job site.
Read Talitha Rieken's full review
İhsan Akkarpuz | TrustRadius Reviewer
January 02, 2020

Superb Scheduling Software with enhanced features in mobility and HR sources

İhsan Akkarpuz
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Superb scheduling and arrangements as per employee and employer needs
  • Newly introduced mobile app with tons of features adding great value to the users
  • The product might be updated to be more precise and lean as the latest edition contains so many features that I thought some of them [were] duplicating each other.
Read İhsan Akkarpuz's full review
Anonymous | TrustRadius Reviewer
February 08, 2020

When I Work Helps Improve How We Work

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Mobile-friendly: our student staff loves the app and use it frequently to check their schedules.
  • Straight forward the learning curve is minimal for our student staff and they can figure out how to use When I Work with only a quick tutorial.
  • Setup is confusing and a little cumbersome.
  • Some components are confusing: for example, never really sure what the difference is between selecting a schedule and selecting a position
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Anonymous | TrustRadius Reviewer
November 19, 2019

Clocking in and out made easier

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • GPS track destination clock-in or out.
  • Messaging with the scheduler.
  • Time off requests.
  • Easy tracking of previously logged hours.
  • GPS tracking is not always accurate.
  • Occasional app malfunction.
  • Requesting time off can be unclear at times.
Read this authenticated review
AK Cyrway | TrustRadius Reviewer
January 18, 2018

When I Work - Simple Employee Management

AK Cyrway
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to read interface and display
  • Ability to print to PDF for physical reports and record keeping
  • Employee shift management
  • While mouseovers are present, the menu could be designed better
  • Popups in the free version covers up important features when viewed on smaller resolution monitors
  • No direct print feature
Read AK Cyrway's full review
Nick Stanley | TrustRadius Reviewer
December 13, 2017

Good overall, room for improvement

Nick Stanley
Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Electronic Scheduling and communications with employees about shifts
  • Accurate Timekeeping
  • Support really needs improvement. They don't take phone calls!
  • They don't always think of every customer when making changes to the system, and the hierarchy in the system is pretty hardcoded, there's no way to build your own on who reports to who or a way for an assistant manager to cover for the manager.
Read Nick Stanley's full review
James Mcbride | TrustRadius Reviewer
October 24, 2017

Call Center Using When I Work

James Mcbride
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Great at allowing us to see at a glance who is working and what shift.
  • Allows us to track the PTO requests.
  • Allows us to customize based on the person and shift.
  • Can we cumbersome when first setting it up.
  • When trying to change a shift that is stable and going to be the same every day for the future can be tricky setting it up.
  • Users/price.
Read James Mcbride's full review

When I Work Scorecard Summary

Likelihood to Recommend (22)
8.5
Likelihood to Renew (1)
10.0
Usability (1)
9.0
Support (6)
8.8
Implementation (1)
8.0

About When I Work

When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.
Categories:  Time Tracking,  Workforce Management

When I Work Technical Details

Operating Systems: Unspecified
Mobile Application:No