When I Work Reviews

You cannot view inactive employees on the app.

When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.

If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.

There are honestly no areas for improvement that we have found. They do a great job!

When I Work is always looking for ways to improve and tweak issues, they will make changes accordingly, sometimes I'll find something new when I log in and it can be confusing for a moment but it doesn't take long to figure out the edit.

The program itself is easy to pick up, I do need to dedicate more time to fully utilizing all of the tools it offers, perhaps period webinars to show what I/customers might not be taking advantage of.

I really don't have a lot of negative feedback for the product. It's helped me in my daily job a great deal.

I wish it was easier to rearrange the order of the staff in the scheduler view.

I wish it was easier to ensure you're dragging/dropping a shift to the right employee (alternately shaded rows would be a huge help!).

I wish the total shift hours across various locations ("schedules") would be tallied, and not just the current location/schedule for the employee.

We would love to see the functionality of more than one email address per profile.

With so many managers in our group and so many locations, we would like to have job sites alerts attached to the 'supervisor' security role for when team members pick up shifts. That way every manager doesn't get the alert for every job site.

Occasional 'glitches' with schedules showing differently for each user

The reporting is very limited unless you want to pay a lot for it.

Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.

Understanding their charges is a pain. I still don't know what I am paying for.

If you are being overcharged, they don't care; they keep you on billing for something in a group.

For my purposes, I found the program easy to use and can't think of anything I would change.

Improved schedules for "print" - Color coded, multi-department

Schedule templates.

Ability to disable text notifications.

Auto scheduling.

Making shifts longer and shorter by dragging them has always been buggy.

It would be cool if when I mark a scheduled person as out sick if there was a way to make, for example, all of their phone shifts go out to others on the team scheduled to something different.

The website is commonly slow.

We are forced to use several other services in addition to When I Work to be able to do all that we need to do. When I Work is not an all-inclusive service. We are not able to communicate to our workers through it, nor post information for them to be able to access, nor use it to track data (like certifications) over long periods of time.

Setup is confusing and a little cumbersome.

Some components are confusing: for example, never really sure what the difference is between selecting a schedule and selecting a position

Lacking reports

Doesn't stay within right pay period

Sometimes slow

The product might be updated to be more precise and lean as the latest edition contains so many features that I thought some of them [were] duplicating each other.

Connecting to our payroll.

GPS tracking is not always accurate.

Occasional app malfunction.

Requesting time off can be unclear at times.

While mouseovers are present, the menu could be designed better

Popups in the free version covers up important features when viewed on smaller resolution monitors

No direct print feature

Support really needs improvement. They don't take phone calls!

They don't always think of every customer when making changes to the system, and the hierarchy in the system is pretty hardcoded, there's no way to build your own on who reports to who or a way for an assistant manager to cover for the manager.

Can we cumbersome when first setting it up.

When trying to change a shift that is stable and going to be the same every day for the future can be tricky setting it up.

Users/price.