When I Work

When I Work

About TrustRadius Scoring
Score 8.6 out of 100
When I Work

Overview

Recent Reviews

Couldn't Be Easier!

8 out of 10
September 14, 2021
The whole organization uses this software to manage their schedules, time off, etc. It is a great tool to help management avoid additional …
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Great for Shift Management

10 out of 10
September 13, 2021
When I Work is primarily used by the delivery drivers to coordinate schedules and ensure that just the right amount of people are working …
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Good value

8 out of 10
February 28, 2020
When I Work is being used for our customer support team to track what each agent is supposed to be doing at any time—tickets, phones, …
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Awards

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Reviewer Pros & Cons

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Video Reviews

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Pricing

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Essentials

$4

Cloud
per month per user

Advanced

$6

Cloud
per month per user

Complete

$8

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://wheniwork.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $4 per month per user

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is When I Work?

When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.

When I Work Video

It's About Time

When I Work Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.

When I Work starts at $4.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of When I Work are from Small Businesses (1-50 employees) and the Retail industry.

Comparisons

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Reviews and Ratings

 (55)

Ratings

Reviews

(1-19 of 19)
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Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm a very OCD person who likes to plan and communicate. This app allows me to communicate with all of my staff plus upper management to communicate with all of the stores. It keeps everyone on the same page and puts more responsibility on the employee to be engaged and pay attention. It saves so much time trying to figure out who is available to work, which stores are overstated, and may be able to spare someone, etc. Overall, it allows companies with multiple locations to communicate with each other via a user-friendly app.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Customer support is great. Their online response time to answer questions is almost immediate. They are definitely there to help when you need it! I can ask a question of their online rep and within minutes I get a response. They get right on helping remedy whatever issue I have or giving me a step by step guide for how to get what I need.
February 28, 2020

Good value

Score 8 out of 10
Vetted Review
Verified User
Review Source
I have not contacted their support team, but finding the place to do so is easy if I ever needed to.
February 13, 2020

We're Loving It!

Talitha Rieken | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I appreciate the chat feature, this makes sure that there is someone always available. We never need to worry about being placed on hold or need to wait for a call back. The representatives that have been assigned to our account have always checked in on a regular basis and provided amazing support and followup.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Thankfully I haven't had to contact support with problems at all so I can't comment on the quality of support if I was experiencing trouble, but I love that When I Work has product demos available, they provide helpful tips at the top of the page when I'm logged in, and I know the Need Help? button is always on the side of the site so I know where to look for support if I need it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Overall When I Work has worked very well for me. Yes, it occasionally malfunctions and/or could not find my location within the designated work area, but it still functions very well for clocking in and out. I have never had problems with messaging, time sheets, or requesting time off. Overall, I think it is a great product.