When I Work

I'm a very OCD person who likes to plan and communicate. This app allows me to communicate with all of my staff plus upper management to communicate with all of the stores. It keeps everyone on the same page and puts more responsibility on the employee to be engaged and pay attention. It saves so much time trying to figure out who is available to work, which stores are overstated, and may be able to spare someone, etc. Overall, it allows companies with multiple locations to communicate with each other via a user-friendly app.

They have always been helpful, haven't needed to call them a ton as we haven't had many issues with them.

We've encountered no issues.

No phone support, even if you beg!

We have been happy with the support.

I never needed support.

We haven't had to use their customer support often, but whenever we have, we were answered quickly and efficiently.

Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.

Customer support is great. Their online response time to answer questions is almost immediate. They are definitely there to help when you need it! I can ask a question of their online rep and within minutes I get a response. They get right on helping remedy whatever issue I have or giving me a step by step guide for how to get what I need.

When I Work has been responsive to any issues that we've had with quick resolutions. The product is so friendly and easy to use and their documentation is top-notch. We can't recommend When I Work enough!

I have not contacted their support team, but finding the place to do so is easy if I ever needed to.

When I Work has contacted me directly to better understand my feedback and how we use the features. Some of those suggestions have even been implemented and I hope to see more enhancement suggestions implemented in the future.

I have not been the one interacting with the customer support of When I Work. My coworkers have been the ones to interact with that so far. Therefore, I do not know how to rate the overall support for When I Work fairly.

I appreciate the chat feature, this makes sure that there is someone always available. We never need to worry about being placed on hold or need to wait for a call back. The representatives that have been assigned to our account have always checked in on a regular basis and provided amazing support and followup.

Thankfully I haven't had to contact support with problems at all so I can't comment on the quality of support if I was experiencing trouble, but I love that When I Work has product demos available, they provide helpful tips at the top of the page when I'm logged in, and I know the Need Help? button is always on the side of the site so I know where to look for support if I need it.

Excellent IT team from the early launch days to serial usage period. Whenever any minor issues are reported they act to resolve [them].

We have never had an issue with their support. We love the chat feature and our questions can get answered very quickly.

Overall When I Work has worked very well for me. Yes, it occasionally malfunctions and/or could not find my location within the designated work area, but it still functions very well for clocking in and out. I have never had problems with messaging, time sheets, or requesting time off. Overall, I think it is a great product.

I've never had to wait for an answer to my questions; prompt, friendly service, even at the free subscription level.