Whereby Reviews

Very good as I have only had to ask for help once, and it was fairly quickly resolved.

Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.

I have never had to use Whereby's support so I'm unable to answer this question or provide any feedback.

I never really needed support. I guess that is a statement in its own right - the product is simple enough and works well enough that I never had a problem!

Promptly responded to questions.

They answer some questions, occasionally, but they are not super proactive in solving issues.

I haven't had to use support very much which is what you want from any product.

We have not had any issues in getting information in a timely fashion. We have not had any problems, so we have not had to escalate any critical issues, but our experience otherwise has been very satisfactory. I believe that the product is solid and the user experience is simple and intuitive, so support is less needed frankly.

I honestly haven't had to reach out to support, so I'm giving them the benefit of the doubt.