Whereby Reviews

Very good as I have only had to ask for help once, and it was fairly quickly resolved.

Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.

I have never had to use Whereby's support so I'm unable to answer this question or provide any feedback.

Promptly responded to questions.

They answer some questions, occasionally, but they are not super proactive in solving issues.

I haven't had to use support very much which is what you want from any product.

I never really needed support. I guess that is a statement in its own right - the product is simple enough and works well enough that I never had a problem!

We have not had any issues in getting information in a timely fashion. We have not had any problems, so we have not had to escalate any critical issues, but our experience otherwise has been very satisfactory. I believe that the product is solid and the user experience is simple and intuitive, so support is less needed frankly.

I honestly haven't had to reach out to support, so I'm giving them the benefit of the doubt.