Name: White Fluffy Cloud
Price: 15 USD
Author: White Fluffy Cloud

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Text Editors

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Contract Management

Facility Management

Meeting Management

PDF Editors

Supply Chain Management

Workflow

Enterprise

Accounting

Cryptocurrency Wallets

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Complex Event Processing

Converged Infrastructure

Custom Software Development Services

Data Masking

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Storage Management

Time Series Databases

Unified Communications Monitoring

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Contest Management

Creative Collaboration

Email Deliverability

Email Marketing

Marketing Automation

Product Information Management (PIM)

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

3D Modeling

Clinical Data Management

Computer-Aided Design (CAD)

Investment Portfolio Management

Municipal

Simulation

Travel Agency

Vertical-Specific

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White Fluffy Cloud is a CRM system designed to assist businesses in developing customer relationships, providing excellent service, and establishing a reputable brand. According to the vendor, this user-friendly solution is targeted towards small and medium-sized enterprises (SMEs) in various professions and industries, including marketing and advertising agencies, financial services firms, recruitment agencies, small business owners, entrepreneurs, and non-profit organizations.

## Key Features

**Contact Management**: According to the vendor, White Fluffy Cloud offers a contact management feature that allows businesses to manage their contacts and customer relationships effectively. Users can store and organize contact information, track interactions, and access a centralized database.

**Calendar and Task Management**: The vendor claims that White Fluffy Cloud includes a calendar and task management feature to help businesses stay organized and manage their schedules efficiently. Users can create and manage appointments, meetings, and events, view their schedule at a glance, and track progress on assigned tasks.

**Telephony**: According to the vendor, White Fluffy Cloud integrates telephony capabilities, enabling businesses to make and receive calls directly within the CRM system. Users can utilize VoIP technology, automatically access customer details during calls, and maintain a well-ordered history of communications.

**Business Automation**: The vendor states that White Fluffy Cloud provides business automation tools to streamline processes and increase efficiency. Users can automate repetitive tasks, create custom workflows, and ensure timely follow-ups, ultimately improving overall productivity.

**Marketing Automation**: According to the vendor, White Fluffy Cloud offers marketing automation capabilities to help businesses streamline their marketing efforts. Users can create and automate marketing campaigns, track results, and measure campaign effectiveness to optimize marketing ROI.

**Document Management**: White Fluffy Cloud includes a document management feature, allowing businesses to store and manage documents within the CRM system. According to the vendor, users can upload and organize contracts, proposals, and invoices, ensuring collaboration and easy access for authorized users.

**Cloud and Security**: The vendor claims that White Fluffy Cloud is a cloud-based CRM system, providing businesses with the flexibility and security of cloud computing. The system ensures bank-grade security, data encryption, GDPR compliance, and ongoing updates and maintenance.

**Data and Analytics**: According to the vendor, White Fluffy Cloud offers data and analytics tools to help businesses gain insights and make informed decisions. Users can generate reports, analyze data, and track key performance indicators (KPIs) to improve customer behavior analysis and overall business operations.

**Customization**: The vendor states that White Fluffy Cloud allows businesses to customize the CRM system to fit their specific needs and processes. Users can configure the system, create custom fields and forms, and seamlessly integrate with other applications for a tailored CRM experience.

Valuable Remote Work Tool: Several users have found White Fluffy Cloud CRM to be a valuable tool for remote work, allowing them and their teams to easily share information and stay up to date. 

Efficient Contact Management: Many reviewers appreciate the Contact Management feature of White Fluffy Cloud CRM, as it consolidates all business contacts in one place, making work faster and more efficient.

Customizable Software with Unique Tag Feature: Users highly value the ability to customize White Fluffy Cloud CRM according to their needs. The unique tag feature allows them to segment contacts into relevant groups for e-marketing and reporting purposes, enhancing their workflow.

Cons:
1. Clumsy e-marketing templates: Some users have found the e-marketing templates to be less intuitive and described them as slightly awkward to use.
2. Lack of flexibility in database segmentation: Several users have mentioned that the database segmentation based on tag search is not as flexible as they would prefer, limiting their ability to customize and target specific groups effectively.
3. No offline version for traveling: A common request from users is an offline version of the software that can be accessed on a local hard drive while traveling, allowing them to work without internet connectivity.

White Fluffy Cloud has proven to be an invaluable tool for remote teams, enabling quick and effective communication. Its clear setup process and easy-to-follow online training have made adoption seamless. Users have praised the exemplary customer service, with quick resolution of questions or issues. Not only is the software adaptable to individual needs as the business evolves, but it also replaces previous server-based systems with increased functionality and speed.

The software is particularly well-suited for businesses in regulatory environments, such as those under the FCA. Users have found it revolutionary, thanks to its customized process flow, connected website, and automated marketing features. With easy access to customer contacts and recorded calls, White Fluffy Cloud greatly enhances the ability to engage with the customer base. The support staff's creativity and ability to work well with demanding deadlines have been highly valued.

Affordability and ease-of-use are key selling points of this software, while the rapid response from the help desk adds another layer of satisfaction for users. White Fluffy Cloud streamlines marketing e-shots and keeps a record of all emails sent, making it an indispensable tool in managing customer communications. The task management function helps with reminders and completion tracking, increasing sales staff performance and offering flexibility to stay connected from anywhere.

Another important use case is in managing new enquiries and responding quickly, which boosts customer confidence. White Fluffy Cloud automatically enters website enquiries as contacts and sends automated email responses, saving time for businesses. Users have consistently praised the excellent support from the team, citing quick responses and assistance with user issues.

Overall, White Fluffy Cloud is regarded as an intuitive, practical, and productive tool for customer contact, task management, and e-marketing. It has emerged as an ideal solution for SME owners who want control over their CRM systems while enjoying effective functionality. For medium-sized businesses, White Fluffy Cloud proves to be easy to use and customizable, simplifying admin tasks and making them more exciting to do. The seamless setup process, coupled with helpful assistance in loading and organizing data, adds to the software's appeal. With its logical format for storing information, White Fluffy Cloud keeps businesses organized and on track.

Basic

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

White Fluffy Cloud

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

White Fluffy Cloud

Overview

What is White Fluffy Cloud?