It has extremely limited customization; it is buggy; it sends stray emails you do not know are being sent and that are not customized, leaving your clients/speakers/moderators confused. The Exhibitor and Sponsor sections are considered separate functions but are similarly set up and have different sub charges. Exhibitors can set up their own pages but Sponsors cannot. Neither can see what their page looks like unless you do it for them. There is no need for these areas to be separate--it's not like my sales team has a different sales rep for sponsor banners and exhibits. These areas need to be combined and they need to have a way to preview their setup. Having the Exhibitor be able to set up their own page is a HUGE benefit, but it's only half-baked in its implementation. It is a HUGE disappointment once you figure out the limitations eliminate the benefit.
I just loved the ability to network with other people at the conference, the ability to take part in after-conference-hours virtual social activities, being able to set up my agenda of sessions and then using it to keep me organized over the two days, and being able to participate in break-out groups.
Whova is quite user friendly, and helpful for the conference planner. It has features such as sample emails to attendees and import abilities if you have your sessions on a spreadsheet to avoid having to enter each session manually. Another thing we didn't like was the inability to allow attendees to enter a pre-recorded session only when it is scheduled to be presented. It's either all pre-recorded can be viewed once the conference opens, or none.
Whova, headquartered in San Diego, provides what they describe as Intelligent Event Technology Solutions by creating authentic audience participation and engagement and simplifying the entire event process from planning to registration, networking, and follow-up. Whova's mobile engagement apps support both on-location events and virtual events.