TrustRadius Insights
Users have found that WinAir is the best maintenance software available when compared to other options they have tried. It serves as a …
Overview
What is WinAir?
WinAir headquartered in London, Ontario offers a suite of software products supporting aviation operations, including maintenance, defect tracking and flight readiness reporting, and logistics demands for airlines operators and heliops.
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What is WinAir?
WinAir Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have found that WinAir is the best maintenance software available when compared to other options they have tried. It serves as a valuable tool for managing aircraft maintenance, including tasks such as maintenance inspection scheduling and accurately forecasting upcoming events. The online training videos provided by WinAir are particularly helpful for training new users and refreshing infrequently used functions of the maintenance program.
WinAir is a critical component in managing fleet maintenance programs and has significantly contributed to the success of managing maintenance, inventory, and finance. Users appreciate the availability of WinAir personnel who are always ready to listen and assist with any issues and receptive to hearing future development ideas. The incident program and online knowledge manuals provided by WinAir are seen as great tools for quickly resolving problems or issues that may arise. Additionally, the system is easy to use and incorporates a common sense approach that mimics practical terms in the maintenance and stores departments. Reports generated by WinAir are well received by maintenance, stores, and accounting departments alike.
The linking feature in WinAir is particularly useful for new or inexperienced users, making it easier for them to navigate the system. Users value the methodical and easy-to-use nature of WinAir in their day-to-day operations. While some find the Template system onerous, many appreciate its comprehensive features, especially larger companies that require extensive functionality. However, there is a need for a simpler option for mid-sized companies that don't need certain features.
WinAir Express is highly recommended for tracking inventory, maintaining a vendor database, and forecasting maintenance. Users also express anticipation for having the inventory management side of the software moved to the web environment in order to enhance accessibility and ease of use. Overall, users find that WinAir solves their business problems effectively by streamlining maintenance processes, providing comprehensive support, and delivering reliable reports.
User-Friendly Interface: Multiple reviewers have mentioned that WinAir's interface is easy to use and intuitive. They appreciate how the software simplifies their workflow by allowing them to easily navigate between maintenance logs, parts, and flight records. This user-friendly design has made it simple for new staff to be trained on the software.
Helpful Customer Service: Several users have praised WinAir's customer service, noting that they are punctual and attentive to their needs. Reviewers have had positive experiences with the support provided by WinAir over the years, especially in setting up common databases on remote servers for multiple workstations. The prompt assistance and collaboration from WinAir's customer service team have been greatly appreciated.
Integrated Data Management: Many users value the integrated data management capabilities of WinAir. They find it convenient to retrieve information across different modules and appreciate how these modules function together seamlessly. The ability to insert sentences in a logical sequence for tracking aircraft maintenance activities and inventory has enhanced their overall experience with the software.
Unsatisfactory cancellation process: Some users have found the cancellation process with WinAir to be unsatisfactory, stating that they were unable to receive a refund for their tickets and felt that the person handling their reservation was impolite and unhelpful.
Inadequate reporting functionality: Several users have expressed frustration with the reporting functionality of WinAir, noting that it is inadequate for their needs. They have mentioned a need for more comprehensive reports related to serialized components installed in the aircraft, aircraft inventory, major assembly, and reliability modules. Some users also find that many processes still need to be done manually.
Difficult transition and lack of support: A number of users have experienced difficulties during the transition to version 6 of WinAir. They found it time-consuming and faced a lack of local support in certain regions such as Australasia. Users suggest implementing more accessible phone support to accommodate different time zones.