Best Sales Interaction platform available in the market
We use Wingman to record calls and view the recordings seamlessly of the entire sales interaction, later on, the insights that are given …
Starting at $60 per month per rep
View PricingOverview
What is Clari Copilot?
Clari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers:Real-time battlecards and monologue alerts, so reps can navigate objections with ease and…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Growth
$720
Cloud
per year per rep
Accelerator
$1,080
Cloud
per year per rep
Enterprise
$1,320
Cloud
per year per rep
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.trywingman.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $60 per month per rep
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Clari Copilot?
Clari Copilot helps revenue teams win revenue-critical moments.
Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers:
Real-time battlecards and monologue alerts, so reps can navigate objections with ease and learn from winning behavior. And managers can track rep performance without 100s of hours of call shadowing.
Deal-changing insights like potential blockers, competitor mentions, and next steps, without having to listen to call recordings and keep track of multiple dashboards to know where a deal is in the sales process.
A RevGPT feature that automates busywork, with formatted call summaries, next steps, and suggested actions, in Slack. The feature can also be used to transform lengthy enablement material into concise battlecards.
Clari Copilot is SOC 2 Type 2 certified and GDPR ready, so it can operate with enterprise grade security. Users can manage their org with role-based access, single sign on, and active recording consent.
Clari Copilot integrates with dialers (e.g., Outreach, Aircall, HubSpot, RingCentral), video conferencing tools (e.g., Zoom, Google Meet, GoToMeeting) and CRMs (e.g., SalesForce, PipeDrive, HubSpot) to bring all the intelligence together.
Clari Copilot Features
- Supported: Real time battle cards
- Supported: call recording, Game tapes and call library
- Supported: Deal central
Clari Copilot Screenshots
Clari Copilot Video
Stories from customers
Clari Copilot Integrations
Clari Copilot Competitors
Clari Copilot Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
Frequently Asked Questions
Clari Copilot starts at $60.
The most common users of Clari Copilot are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(115)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Clari Copilot has proven to be an essential tool for a variety of use cases across sales and customer-facing organizations. Users have found that the call recording feature, Wingman, is particularly valuable for training purposes and creating sales playbooks. By recording calls and easily sharing the recordings with clients, users can improve their sales conversations and gather valuable intelligence. The call transcripts generated by Clari Copilot are useful for sales pipeline calls with the leadership team and can even be used to create minutes of meetings.
Sales representatives find that using Clari Copilot allows them to fully engage with prospects during calls, eliminating the need to take notes. The call recording feature ensures that all information shared by clients is captured, eliminating the need for follow-up requests. Sales managers leverage Clari Copilot to listen to and filter calls by keywords, enabling them to track objections and identify areas for improvement. The ability to cut and upload specific parts of calls for training purposes has been instrumental in improving the performance of existing team members and facilitating the onboarding of new hires.
Customer success managers also benefit from using Clari Copilot to record client meetings, review calls, and share feedback. The user-friendly dashboard simplifies call analysis, tagging sections, and searching for specific keywords. Integration with Slack automates the process of sending call minutes to users. In addition, Clari Copilot is highly recommended for monitoring calls or demos within sales or customer-facing organizations. It saves time for customer success managers and enhances productivity on calls.
Overall, Clari Copilot offers a range of features that enhance efficiency and scalability in sales and customer-facing teams. It provides valuable insights through call recording, real-time coaching, and sales performance analysis. Users rely on it for training, coaching, reviewing calls, and identifying areas for improvement. The transcription capabilities help with notetaking and transcribing external calls, while the ability to read call transcripts is useful in situations where listening to the call is not possible. With its affordable pricing, Clari Copilot offers functionality similar to more expensive options, making it a valuable tool for small businesses and startups.
Intuitive User Interface: Several users have found Clari Copilot's user interface to be intuitive and easy to navigate. They appreciate the clear and intuitive design, which allows them to quickly find and access the features they need. This intuitive interface has made it easy for users to perform tasks efficiently.
Call Recording and Transcripts: Many reviewers have praised Clari Copilot's call recording feature. They find it helpful for various purposes such as training sales reps, ramping up new team members, and evaluating team performance. The ability to record calls and provide transcripts of conversations is particularly valuable, as it allows users to review and analyze the content for future references.
Keyword Filtering: A number of users appreciate the ability to filter calls by keywords in Clari Copilot. This feature saves them time as they don't have to listen to entire calls. They can easily find specific parts of the call that are relevant to their needs. Users feel that this feature improves their productivity and makes it easier to find important information.
Missing or Bouncing Calls: Some users have reported experiencing issues with the software missing or bouncing off calls, especially when a prospect joins late.
User Interface Usability: Several reviewers have criticized the user interface of Clari Copilot, stating that it lacks fluidity and navigation. They suggest improving usability by shifting from icons to text and icons.
Unreliable Call Transcripts: A number of users have expressed dissatisfaction with the accuracy of call transcripts provided by the software. They mentioned that the transcripts are sometimes unreliable and inaccurate, particularly in picking up words or accents.
Users commonly recommend Wingman for its effectiveness in tracking sales processes, coaching new reps, and providing additional information to the team. They appreciate the excellent customer service provided by Wingman, ensuring optimal utilization of the solution. Many users also highly recommend Wingman as a valuable tool for training Go-To-Market (GTM) teams. These recommendations emphasize the strengths of Wingman and highlight its potential benefits for organizations with larger sales teams conducting business primarily through video or phone calls.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
October 12, 2022
High quality call recording for a great price
Wingman is used at our organization to record customer and prospect-facing calls. It's been incredibly helpful to review discussions and decisions with key stakeholders. It has also been very useful in training new employees, supplementing other training methods, such as meetings, documentation, and live calls. Wingman's features make it really useful to connect with other team members in our organization to tag in a comment or snippet where relevant, share sections of the calls for efficiency, and scale with observer view, which allows you to add additional employees to view calls without paying for additional licenses.
- Converting the call into an easy-to-follow written transcript very quickly
- Sharing snippets of calls into quick links or commenting when someone is already a user
- Providing direct insight into customer and prospect-facing feedback
- Making it very easy to understand where new employees are in their training progress
- Following threads in the comments more easily on a video page
- cutting down time to fully train new hires on sales and customer teams
- cutting down time to take notes and get to the next steps with external stakeholders
- creating a better form of feedback by removing the "middle man" of note taking
After using both Chorus and Wingman, one thing that has been a key distinguisher is how to add the call recording software to a call when it was not added ahead of time. With Wingman, I've come to appreciate their method of doing this, compared to Chorus. With Chorus, adding it to a call was done by adding a participant via a standardized email address. While this was a simple method, people often forgot what the email address was, or struggled to ask someone or to find it. With Wingman, you open the web browser, and can either click "Join my meeting" and fill in the link of the meeting, the participants' emails, and the title of the call; or, if the call is on your calendar but was not set to be recorded ahead of time, you can simply click the slider icon to have it join your call, which then adds to your call in about 1-2 minutes. While it would be great to see the recording software add to your call more quickly, it's a great solution that gets the job done and doesn't require much training.
50
Sales, Marketing, Customer, Product, Engineering, Strategy, Partnerships
3
Helping with license management, automatic rules, educational playlists
- Reviewing sales calls for coaching and finding ideal customer matches
- Learning about product market fit for new use cases on discovery calls
- Onboarding new employees by organizing playlists by topic and by month of onboarding
- Being able to automatically spot new mentions of use cases and emailing or Slacking product leads about them
- Onboarding new hires more quickly with sales and customer playlists that highlight key feedback and question & answer sessions
- Finding additional automation tools or features that could help ramp up onboarding schedules or creating new useful playlists
No
- Price
- Product Features
- Product Usability
- Product Reputation
Pricing was significantly better than Gong and Chorus
I would likely ask for pricing earlier in the process as we know the key features that we require for call recording software and which providers have them (i.e. coaching, playlists, onboarding, product market fit discovery)
- Implemented in-house
Change management was minimal
Figuring out who can own maintaining the usage of Wingman for onboarding and continuous education. Figuring out who would manage licenses as we scaled, and how to best utilize the tool for product and engineering teams
- Understanding the full suite of features we had available as opposed to just using it for the core sales use cases
I don't believe so, as I don't think it was necessary for the level of self-sufficiency this tool provides
No
I've provided a few scenarios where I found product features that I felt could be improved, and the Wingman Team always did a great job of quickly scoping with their Product Team to see if it was on the roadmap, if it didn't fit into a wider use case for benefiting more customers, or if it could be quickly addressed. I really appreciated our customer success manager's level of transparency and efficiency on this request!
- Checking prior calls
- Creating snippets of calls and sharing them
- Integrating Wingman with Slack and email notifications
- Reviewing team analytics - it's somewhat tough to understand what's actionable for a customer team
Yes, but I don't use it