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Clari Copilot

Clari Copilot
Formerly Wingman

Overview

What is Clari Copilot?

Clari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers:Real-time battlecards and monologue alerts, so reps can navigate objections with ease and…

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Recent Reviews

TrustRadius Insights

Clari Copilot has proven to be an essential tool for a variety of use cases across sales and customer-facing organizations. Users have …
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Wingman review

8 out of 10
December 11, 2022
Incentivized
We used to invite Wingman to all calls within the company. - For internal calls, it was a good addition to training sessions so that …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Growth

$720

Cloud
per year per rep

Accelerator

$1,080

Cloud
per year per rep

Enterprise

$1,320

Cloud
per year per rep

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trywingman.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $60 per month per rep
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Product Details

What is Clari Copilot?

Clari Copilot helps revenue teams win revenue-critical moments.


Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers:


  • Real-time battlecards and monologue alerts, so reps can navigate objections with ease and learn from winning behavior. And managers can track rep performance without 100s of hours of call shadowing.

  • Deal-changing insights like potential blockers, competitor mentions, and next steps, without having to listen to call recordings and keep track of multiple dashboards to know where a deal is in the sales process.

  • A RevGPT feature that automates busywork, with formatted call summaries, next steps, and suggested actions, in Slack. The feature can also be used to transform lengthy enablement material into concise battlecards.

  • Clari Copilot is SOC 2 Type 2 certified and GDPR ready, so it can operate with enterprise grade security. Users can manage their org with role-based access, single sign on, and active recording consent.

  • Clari Copilot integrates with dialers (e.g., Outreach, Aircall, HubSpot, RingCentral), video conferencing tools (e.g., Zoom, Google Meet, GoToMeeting) and CRMs (e.g., SalesForce, PipeDrive, HubSpot) to bring all the intelligence together.




Clari Copilot Features

  • Supported: Real time battle cards
  • Supported: call recording, Game tapes and call library
  • Supported: Deal central

Clari Copilot Screenshots

Screenshot of Call Library — Organized, searchable and shareable recordingsScreenshot of Call Summary — For full visibility on every sales interactionScreenshot of Call ScorecardsScreenshot of Game Tapes — A Netflix for salesScreenshot of Deal Central —An early-warning system for at-risk dealsScreenshot of Team Dashboard — Tracks coaching-led performance improvements

Clari Copilot Video

Stories from customers

Clari Copilot Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Clari Copilot starts at $60.

Gong, Chorus by ZoomInfo, and Mediafly Coach360 are common alternatives for Clari Copilot.

The most common users of Clari Copilot are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Clari Copilot has proven to be an essential tool for a variety of use cases across sales and customer-facing organizations. Users have found that the call recording feature, Wingman, is particularly valuable for training purposes and creating sales playbooks. By recording calls and easily sharing the recordings with clients, users can improve their sales conversations and gather valuable intelligence. The call transcripts generated by Clari Copilot are useful for sales pipeline calls with the leadership team and can even be used to create minutes of meetings.

Sales representatives find that using Clari Copilot allows them to fully engage with prospects during calls, eliminating the need to take notes. The call recording feature ensures that all information shared by clients is captured, eliminating the need for follow-up requests. Sales managers leverage Clari Copilot to listen to and filter calls by keywords, enabling them to track objections and identify areas for improvement. The ability to cut and upload specific parts of calls for training purposes has been instrumental in improving the performance of existing team members and facilitating the onboarding of new hires.

Customer success managers also benefit from using Clari Copilot to record client meetings, review calls, and share feedback. The user-friendly dashboard simplifies call analysis, tagging sections, and searching for specific keywords. Integration with Slack automates the process of sending call minutes to users. In addition, Clari Copilot is highly recommended for monitoring calls or demos within sales or customer-facing organizations. It saves time for customer success managers and enhances productivity on calls.

Overall, Clari Copilot offers a range of features that enhance efficiency and scalability in sales and customer-facing teams. It provides valuable insights through call recording, real-time coaching, and sales performance analysis. Users rely on it for training, coaching, reviewing calls, and identifying areas for improvement. The transcription capabilities help with notetaking and transcribing external calls, while the ability to read call transcripts is useful in situations where listening to the call is not possible. With its affordable pricing, Clari Copilot offers functionality similar to more expensive options, making it a valuable tool for small businesses and startups.

Intuitive User Interface: Several users have found Clari Copilot's user interface to be intuitive and easy to navigate. They appreciate the clear and intuitive design, which allows them to quickly find and access the features they need. This intuitive interface has made it easy for users to perform tasks efficiently.

Call Recording and Transcripts: Many reviewers have praised Clari Copilot's call recording feature. They find it helpful for various purposes such as training sales reps, ramping up new team members, and evaluating team performance. The ability to record calls and provide transcripts of conversations is particularly valuable, as it allows users to review and analyze the content for future references.

Keyword Filtering: A number of users appreciate the ability to filter calls by keywords in Clari Copilot. This feature saves them time as they don't have to listen to entire calls. They can easily find specific parts of the call that are relevant to their needs. Users feel that this feature improves their productivity and makes it easier to find important information.

Missing or Bouncing Calls: Some users have reported experiencing issues with the software missing or bouncing off calls, especially when a prospect joins late.

User Interface Usability: Several reviewers have criticized the user interface of Clari Copilot, stating that it lacks fluidity and navigation. They suggest improving usability by shifting from icons to text and icons.

Unreliable Call Transcripts: A number of users have expressed dissatisfaction with the accuracy of call transcripts provided by the software. They mentioned that the transcripts are sometimes unreliable and inaccurate, particularly in picking up words or accents.

Users commonly recommend Wingman for its effectiveness in tracking sales processes, coaching new reps, and providing additional information to the team. They appreciate the excellent customer service provided by Wingman, ensuring optimal utilization of the solution. Many users also highly recommend Wingman as a valuable tool for training Go-To-Market (GTM) teams. These recommendations emphasize the strengths of Wingman and highlight its potential benefits for organizations with larger sales teams conducting business primarily through video or phone calls.

Attribute Ratings

Reviews

(1-25 of 82)
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Siddhant Salil | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Records the meetings with transcripts
  • The recordings are shareable both internally and externally
  • Easy to clip recordings and search for required keywords from the transcripts
  • Add the required comments to the recordings for future reference
  • The voice to text conversion can be more accurate
  • A feature to skip areas wherein there has been no conversation between the parties
  • AI based tags for the tone of the conversation in the meeting
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Recording Calls on different Platforms
  • Generating transcription of a call and search capability
  • Trim and Share feature
  • Recording the entire call the moment a call is started
  • Transcription accuracy
  • Trim and share
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We are able to download transcripts of the calls.
  • We can review the entire call.
  • We can even only take snippets of the calls as needed for training.
  • The ability to set up if a team member can download calls even if they are not Admin.
Jeremy Sell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The system automatically transcripts my sales calls. The accuracy of this is very high and makes reviewing my call now it’s so much easier.
  • Wingman is able to highlight keywords, identify questions, and keep track of who is speaking and win.
  • Sometimes the Wingman is late to the call by a few minutes. No worries.
December 11, 2022

Wingman review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Join the call easily
  • Playback available any time
  • Easy to navigate website and tool
  • Speech to text transcript was not accurate
  • Sometimes recording was unavailable or took a long time to become available
  • At times the playback audio quality was really bad, and almost useless
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Call recording automated super seamless
  • Integration with other CRMs and calendaring solution
  • Audio to text functionality is great
  • responsive support
  • The AI functionality can be done better
  • Automating the note taking to fields in Salesforce
  • AI that converts voice to text could be improved
Rahul Jain | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Recording the meetings.
  • Intelligently taking notes and giving feedback.
  • Reports to see transcripts and recordings to here
  • Transcript conversions.
  • Intelligence in binding the sentences as said.
  • Avoiding language barrier when people mix different languages.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Transcription of calls and virtual meetings
  • Keyword search on transcriptions
  • Speaker detection/attribution for proper review
  • Creating playbooks from excellent calls
  • There are no user management APIs
  • There is no SCIM2.0 user management
  • Uploading audio via an api call is quite difficult to set up
  • The “note taker” bot sometimes doesn’t attend scheduled meetings
Score 10 out of 10
Vetted Review
Verified User
  • Wingman offers real-time coaching about what the customer is saying and what you SHOULD be saying to close more deals.
  • Wingman allows us the ability to collaborate through a number of integrations.
  • We can do Call Playback to analyze calls, and provide better training.
  • I think that a benefit would be to integrate with some ERPs to provide real-time customer quotes, sales, and revenue details.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Recording & Transcription
  • Bookmarks
  • Battlercards
  • Highlights of the meeting
  • support for transcription of multiple languages
  • Make it easy to join any current meeting
  • Limitation on the workspace domain to listen to the calls that are shared
James Huse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The transcript.
  • The screen recording.
  • letting me know if I've talked to much on a call.
  • Not to be so prominent on the actual call, a small logo would be fine.
  • Have the ability to change the man, some clients laugh at something called Wingman.
  • Easier to export screen grabs.
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