Name: Wiretap Telecom
Author: Wiretap Telecom

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Wiretap Telecom is a hosting and SIP trunking provider that caters to businesses of different sizes. According to the vendor, Wiretap Telecom offers a range of features and capabilities that seamlessly integrate with leading PBX phone systems. With its triple geo-redundant network and data centers in Kansas City, Dallas, and Atlanta, Wiretap Telecom ensures high reliability and uptime for its carrier services. The vendor also highlights their support team's quick response and resolution times, providing businesses with efficient assistance. 

Wiretap Telecom provides an all-inclusive portal where users can easily manage their account, add and manage numbers, build trunks, create E-911 addresses, and access various additional features. According to the vendor, Wiretap Telecom's portal offers a wide range of capabilities, providing users with numerous options for managing their communication needs. The self-service porting feature allows users to seamlessly transfer their numbers to the network. Wiretap Telecom's portal simplifies account management, including the purchase and porting of numbers, management of E-911 locations, and the creation of unlimited trunks.

Additionally, Wiretap Telecom offers fax tracking, enabling businesses to send and receive faxes through email and the chat client, streamlining their faxing processes. The vendor also provides an SMS chat client, allowing businesses to exchange text messages using their Wiretap Telecom account. According to the vendor, Wiretap Telecom provides detailed usage metrics, enabling businesses to track and analyze their communication usage for better cost management and optimization.

CloudTalk Essential

CloudTalk Custom

CloudTalk Expert

CloudTalk Lite

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

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Wiretap Telecom

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Wiretap Telecom

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What is Wiretap Telecom?