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What is

Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides:A single view for all real-time and offline support channelsNo…

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Self Service


per agent / per month

Call Center


per agent / per month



per agent / per month

Entry-level set up fee?

  • $80 per user, per month
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is

Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides:
  • A single view for all real-time and offline support channels
  • No more switching between tabs to resolve an issue
  • Proactive tools for customers across their entire journey
  • Support stakeholders and decision-makers can view all team activity in real-time in one place, and act fast
  • One centralized support system, eliminating the need for multiple systems

With all channels built into a single platform, agents can be more efficient and teams can gain deeper insights into their support and business operations. Wix Answers uses a centralized, AI-powered approach to knowledge management to make customers self-reliant, agents more effective, and organizations run more smoothly. Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: IVR
  • Supported: Call scripting
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration Screenshots

Screenshot of Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most.Screenshot of Use widgets as the main support touchpoints for customers, embed as many as needed anywhere in your product or website.Screenshot of View all the interactions a customer had with you, along with relevant details and history, in one single timeline, to see the full picture and respond in context.Screenshot of Get a real-time overview on your knowledge base performance and put your data in context.Screenshot of Easily create as many articles as needed, to support customers and internal teams. Optimize daily workflows with a clear view of the status of your content, and filter your view based on multiple criteria.Screenshot of Understand the current state of your Call Center, so you can react quickly, reduce wait time, and meet your customers' needs. Video

Meet Wix Answers, the only customer support platform you'll ever need. Built to meet the demands of today’s customers. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a...
 Show More Competitors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, German, Spanish, French, Russian, Italian, Danish, Dutch, Korean, Chinese (Traditional), Portuguese, Swedish, Norwegian, Polish, Japanese.
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Reviews and Ratings



(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Darren VanderVort, CSPO | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use to power the online knowledge base for Media Manager, our Digital Asset Management Platform. This makes it very easy for a small team to keep all of the articles up to date, organized and localized in 15 different languages.
  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
  • Localization
  • New article creation
  • Branding
Incident and problem management (5)
Organize and prioritize service tickets
Expert directory
Subscription-based notifications
Ticket creation and submission
Ticket response
Self Help Community (2)
External knowledge base
Internal knowledge base
Multi-Channel Help (5)
Customer portal
Social integration
Email support
Help Desk CRM integration
  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
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