WooCommerce Support Reviews & Ratings 2024

Name: What is WooCommerce?
Uploaded: 2015-08-13T17:22:37.000Z
Duration: 2 min 30 s
Description: What is WooCommerce?

Overview

What is WooCommerce?

Recent Reviews

Solid ecommerce solution for our retail business

9 out of 10

July 06, 2023

We use WooCommerce to manage the ecommerce side of our business. Roughly 20% of our purchases are made online, so we needed a system where …

WooCommerce refund

1 out of 10

November 04, 2022

We tried to learn all the documentation as we were very limited in what we can do with woocommerce. After studying documentation, we …

Handy e-commerce plugin.

8 out of 10

July 15, 2022

Incentivized

WooCommerce is used to provide our e-commerce platform across our retail sector.
I also use it for the same purpose for another business …

WooCommerce, powerful, flexible, and very customizable.

10 out of 10

July 14, 2022

Incentivized

We use WooCommerce for our online store to sell books and other materials that we use for our ministry. It is only being used in one …

Love WooCommerce

9 out of 10

May 17, 2022

Incentivized

We use WooCommerce for corporate orders and our online stores. Used across the whole organization from sales to marketing. It helps manage …

Makes e-commerce easy for WordPress

10 out of 10

February 17, 2022

Incentivized

I have implemented WooCommerce to manage multiple stores on our own WordPress multisite network of more than 1500 member blogs. Through …

WooCommerce - Great option for [a] new eCommerce business, if you know website hosting

9 out of 10

June 29, 2021

Incentivized

Our company utilizes WooCommerce to sell customized products via a WordPress eCommerce website. We needed a way for customers to locate …

WooCommerce for all your online stores

10 out of 10

June 11, 2021

Incentivized

WooCommerce has been a game changer in my company. The reason I use WooCommerce is because it's so flexible when it comes to payment …

Woocommerce helps me easily book more photography sessions

9 out of 10

June 10, 2021

Incentivized

I use WooCommerce to sell photography products and services to clients. Often I am booking photography sessions in advance of the date of …

Great e-commerce solution for new and smaller businesses needing to get online quickly and cheaply

9 out of 10

June 10, 2021

Incentivized

I work with clients to develop e-commerce websites, and I always recommend designing the site on WordPress and implementing WooCommerce as …

WooCommerce is awesome

7 out of 10

June 01, 2021

Incentivized

For one of our business websites, we have used WooCommerce as an alternative to Shopify simply because of the cost. It has helped us build …

WooCommerce is great for small-to-medium sized businesses who want to get up and running quickly and want more control over their software.

9 out of 10

May 28, 2021

Incentivized

We use WooCommerce on my client's website. They sell products that are available for local delivery only. They do not have a storefront; …

WooCommerce Provides A Stable Launchpad For Businesses of All Sorts

8 out of 10

May 28, 2021

Incentivized

WooCommerce is currently being used to support our organization's online shop. As a host to not only our own line of products but the …

Free and customisable, but not user friendly or polished.

7 out of 10

May 28, 2021

Incentivized

I use it for my own website and I use it for clients. It's a great free alternative to Shopify and works well with WordPress.

Easy to implement, most amazing tool with superb features for making anything virtually possible.

9 out of 10

May 28, 2021

Incentivized

The reason for preferring WooCommerce is its stability and affordability. I didn't have a good experience with WordPress, but if I talk …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features

Website integration (84)
6.9
69%
Product catalog & listings (83)
6.9
69%
Visual customization (81)
6.8
68%
Product management (84)
6.3
63%

Reviewer Pros & Cons

View all pros & cons

It's easy to pick up and integrate with other mainstream tools
I find it a bit expensive, especially compared to some of its newer competitors

Kat Karpenko Wozny

IT Manager

Kiwi Flower Shop (Retail, 1-10 employees)

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Pricing

View all pricing

WooCommerce

N/A

Unavailable

What is WooCommerce?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

24 people also want pricing

Alternatives Pricing

Shopify

$29

per month

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

BigCommerce

$29.95

per month

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

6.2

Avg 7.7

6.9
Product catalog & listings
(83) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
6.3
Product management
(84) Ratings
Product catalog can be easily updated.
2
Bulk product upload
(67) Ratings
Admins can upload products in bulk using spreadsheets.
6.8
Branding
(73) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
6.2
Mobile storefront
(77) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
6.8
Product variations
(77) Ratings
Products with variations or configurable options are easy to list and easy to browse.
6.9
Website integration
(84) Ratings
Integrates with an existing company website or blog.
6.8
Visual customization
(81) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
6.8
CMS
(63) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

6.2

Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

5.6

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

5.2

Avg 7.5

5.6
Promotions & discounts
(80) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
5
Personalized recommendations
(66) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
5
SEO
(72) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

4.5

Avg 7.8

1.6
Multi-site management
(40) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
6.3
Order processing
(79) Ratings
Includes tools or integrations for order processing.
6.8
Inventory management
(78) Ratings
Includes tools or integrations for managing inventory.
2
Shipping
(73) Ratings
Includes tools or integrations for order fulfillment of physical products.
5.7
Custom functionality
(75) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

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Product Details

About
Integrations
Tech Details
FAQs

What is WooCommerce?

WooCommerce is an eCommerce plugin for WordPress, developed by WooThemes (recently acquired by Automattic). Like WordPress, it is designed to be an extendable, adaptable, open-sourced platform. WooCommerce allows merchants to sell physical products, downloadables, or services. The free core includes: Storefront, a free WordPress theme designed for eCommerce, 5 pre-installed payment gateways (including PayPal and Direct Bank Transfer), coupons, shipping and cart calculators, product listing management and customer account registration, among other features. Many many extensions are available, such as WooCommerce Bookings, for e-merchants selling appointments, services, or rentals.

According to WooThemes (per Builtwith.com), WooCommerce has > 9,524,908 downloads and powers > 30% of online stores.

WooCommerce Video

What is WooCommerce?

WooCommerce Integrations

WooCommerce Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Reviewers rate Product catalog & listings and Website integration highest, with a score of 6.9.

The most common users of WooCommerce are from Small Businesses (1-50 employees).

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Comparisons

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Attribute Ratings

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September 22, 2020

Woohoo! Great ecommerce platform for smaller businesses

Verified User

Executive in Corporate

Computer Software Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We use WooCommerce for our ecommerce website. We use Wordpress to publish information on our company and products and WooCommerce to sell computer hardware an accessories. WooCommerce is easy to use and alllows us to manage our webite without having to hire expensive outside consultants which we had to do with our prior website that used the Manento ecommerce platform.

Pros and Cons

Simple product listing
Lots of payment options
Easy to use

Too many updates - Seems like there is always a pending update
Better image management
I wish it had more native shipment management functionality

Likelihood to Recommend

Really great for small businesses that cannot afford an outside IT professional. We used to use Magento, but it was so complex and difficult to change unless you hired an outside consultant. So glad that we switched.

WooCommerce Feature Ratings

Online Storefront (9)

57.77777777777778%

5.8

Product catalog & listings: 90%
9.0
Product management: 80%
8.0
Bulk product upload: 90%
9.0
Branding: N/A
N/A
Mobile storefront: 80%
8.0
Product variations: 80%
8.0
Website integration: 100%
10.0
Visual customization: N/A
N/A
CMS: N/A
N/A

Online Shopping Cart (2)

90%

9.0

Abandoned cart recovery: 90%
9.0
Checkout user experience: 90%
9.0

Online Payment System (1)

90%

9.0

eCommerce security: 90%
9.0

eCommerce Marketing (3)

53.33333333333333%

5.3

Promotions & discounts: 80%
8.0
Personalized recommendations: N/A
N/A
SEO: 80%
8.0

eCommerce Business Management (5)

86%

8.6

Multi-site management: 80%
8.0
Order processing: 90%
9.0
Inventory management: 90%
9.0
Shipping: 80%
8.0
Custom functionality: 90%
9.0

Return on Investment

Great return on investment. Our costs went down and our revenue went up.

Alternatives Considered

Magento Commerce and part of Adobe Commerce Cloud

We previously used Magento, which was huge overlill for business our size. Magento was way to difficult to set-up and modify. You need to be a systems engineer to set up and an HTML programmer to modify. We are much happier with Wordpress/WooCommerce.

WooCommerce

Shopify

BigCommerce

Shopify

BigCommerce

Shopify Plus

PrestaShop

OpenCart

Wix

Squarespace

Volusion

Dokan

Webflow