Software that makes life easy!
Rating: 8 out of 10
May 16, 2022
BD
Vetted Review
Verified User
1 year of experience
We use the application for raising and resolving tickets as part of incident management and also for production releases as part of the change management processes of the ITIL lifecycle. The users normally log in through a single sign-on option, and the tool is one of the default apps available for all users.
- Good interface
- Simple and concise
- User-friendly
- Incident management
- Problem management
- Change management
- Reduces time to resolve incidents
- Enables to get a good overview of the change
- Improves employee involvement and productivity
It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.