The interface is brilliant. It doesn't take a programmer or engineer to use it, although it helps to have a good sense of logic and a general understanding of how APIs and Workato itself work. It's intuitive (very simple to learn and use) and robust (I can't remember any recent issues with the interface).
Workato connects tons of different software applications and does so brilliantly. New applications keep getting added. And if for some reason one is not supported yet, we still have the ability to use generic REST to connect to its API and get the job done.
Workato keeps rolling out new features and interface improvements and above all, with no impact whatsoever. It's always improving and no negative impact is ever felt. It's a constant "Hey, this is new!" and that is very cool.
Workato support is top notch. If you do have an issue or question, they're always available for a workshop, call, email or chat, and issues get tackled. Technical issues, however, are very rare, the platform is very robust and we can count on it for important functions. And if something comes does come up, the reporting and monitoring side of things are also effective, with emails being sent and lots of log details to analyze whatever issue occurred.
User opinions matter. Workato does listen to its users. Over time they have implemented lots of user suggestions, including some I had supported as well. That's what listening to the customer is all about.
Most of the really important features have already been tackled over time (at least the ones I'm interested at the moment). But there are always a few details I keep hoping they release, like commenting out specific steps (or entire blocks of code) for debug purposes, usage thresholds per recipe, copying sections from recipe to recipes, that sort of thing. But nothing I'd call major missing features.
Workato is very easy to pick up and use. You'll be creating complex recipes within days. The UI, workflow, formulas, and other features are very intuitive.
Workato is very powerful. The native connectors it has to hundreds of software already, allows users to make substantial automation and integrations, but the HTTP connector makes it seem like it has no boundaries. If you are using software that isn't a native Workato connector but it has an API, you can use their HTTP connector to make calls to and from.
Workato is always making improvements to its platform. This includes adding more connectors, more features, updating current connectors to be more powerful, or expanding on other tools it offers.
I have no suggestions for improvement at this time.
The Workato Slack Bot and Microsoft Teams Bot are amazing for automating workflows directly from these engagement layers, and allows users to perform actions in various systems without leaving their IM client.
Using Workato to integrate from the source of data to other systems, for example from a CRM in Sharepoint to an operational database in Quick Base, makes for much better collaboration, sharing of data, cross-departmental report and visibility, and many other benefits to both IT and business users.
Workato has allowed us to move more away from custom coded integrations that can be very cumbersome to maintain and require a server to host. Now integrations are at our fingertips and can be maintained very easily, without any additional servers needed for hosting the integration.
I would like the ability to temporarily deactivate a step or series of process steps, in order to test changes in subsequent steps.
Process automation with multiple SaaS applications. It's easy to move records from one SaaS application to another.
User-friendly. Users need minimal technical knowledge to start using Workato. The workflow-oriented user interface makes the recipe easy to understand. The recipe is described in plain English and not in some technical jargon.
It has a look of built-in functions which are particularly helpful for non-technical users. I've seen functions in Workato which are usually not readily available in some other tools like.
Slack workbot integration. Easy to create recipes and Wizard-based recipe creation is available for beginners.
Technical support is 5 out of 5. They are always available on the chat room whenever you need them.
I would be nice to have a more automated deployment process like automatically changing connections when a recipe is deployed into prod.
Extremely user-friendly and intuitive UI and we could get on-board with the recipe creation process in no time.
Lot of out-of-the-box connectors that really makes life easier for recipe developers.
Great logging functionality that stores data up to a year depending on the license and settings.
Amazing technical support: Whenever we had some specific questions on Workato, the solution engineers at Workato were pretty quick in responding and gave really good inputs on a workaround.
Slightly limiting in functionality: The recipes can be limiting in some cases. For instance, we do not have a direct way to update a variable in the recipe at various points.
Filtering on logs: We have standard filtering on logs based on the job status and date of run. However, It would be extremely useful to filter on logs based on various custom columns that we can create.
Reduces time and overhead by thoroughly connecting systems and driving workflow.
Allows seamless interaction among business units, saving headaches and painful hunting of data.
Increases visibility among executives as you can consolidate many systems to one, creating executive level summaries.
The interface is extremely user-friendly, but the integrations might require some architecting. The simplicity might give a false sense of confidence, which could lead to failing recipes, and unsatisfied clients. Utilizing a partner can significantly increase effectiveness and time to market, which could save money overall.
The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Workato really doesn't have any draw backs I can think of. The only issues we’ve run into have been from lack of integration depth from the specific platform applications.
Debugging a recipe can be painful. I have spent a lot of hours with customer support helping me and teaching me how to debug the recipes, but I think they could do a better job by coming up with some kind of debugging feature.
Workato is a cloud automation and integration platform with enterprise-grade capabilities and no coding required. Workato integrates with over 100 business applications and enables task automation across apps. The Workato team comes from a deep background in building integration products and says they will continue to expand and change the automation and integration space.
Workato is a cloud or on-premise automation and integration platform with enterprise-grade
capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300
business applications and enables task automation across apps.