Workato

Ease of Workflow configuration

Tasks monitoring

Complex task execution

More native connectors for last common apps

Rapid development

Highly available Technical Support

Prebuilt recipes

Cannot handle large, complex enterprise integrations

Timeouts if you try to push a lot of data through

Cannot cache large datasets

Error tracing and remediation difficult

Not designed for ETL, EDI or Enterprise Application Integration (EAI)

If a prebuilt recipe is not available, difficult for non-technical people to create

Not a no-code solution by any means

Issues with data corruption from OPAs in same group but different servers (OPA per step vs OPA per recipe is the cause, apparently)

Simple Interface

Lower cost than some IPaaS

Lack of functionality

Custom code required in spite of what marketing says

No, your secretary or janitor cannot write your Workato integrations

Workato is easy to get started and the interface is intuitive

It's a low/no code solution which keeps troubleshooting costs low

Errors generated are not always straightforward, and documentation around errors is slim

Integration

Middleware

Pricing

ease of use

No code integrations

Simple user interface

Organization of jobs/recipes

Growing/Developing new features and making improvements

Formulas and Transformations

Pricing Structure

Workato is very easy to pick up and use. You'll be creating complex recipes within days. The UI, workflow, formulas, and other features are very intuitive.

Workato is very powerful. The native connectors it has to hundreds of software already, allows users to make substantial automation and integrations, but the HTTP connector makes it seem like it has no boundaries. If you are using software that isn't a native Workato connector but it has an API, you can use their HTTP connector to make calls to and from.

Workato is always making improvements to its platform. This includes adding more connectors, more features, updating current connectors to be more powerful, or expanding on other tools it offers.

I have no suggestions for improvement at this time.

Ease of Setup.

Great support team.

Custom configurations.

Could use more connectors.

The Workato Slack Bot and Microsoft Teams Bot are amazing for automating workflows directly from these engagement layers, and allows users to perform actions in various systems without leaving their IM client.

Using Workato to integrate from the source of data to other systems, for example from a CRM in Sharepoint to an operational database in Quick Base, makes for much better collaboration, sharing of data, cross-departmental report and visibility, and many other benefits to both IT and business users.

Workato has allowed us to move more away from custom coded integrations that can be very cumbersome to maintain and require a server to host. Now integrations are at our fingertips and can be maintained very easily, without any additional servers needed for hosting the integration.

I would like the ability to temporarily deactivate a step or series of process steps, in order to test changes in subsequent steps.

Ease of use.

Ease of deployment.

Superb user experience.

Growing community of users.

Online training.

Process Automation

Microservices

No code integration

Better governance

Dependency Analysis

Most use cases require no code! Imagine connecting 2 applications without writing a single line of code...it almost feels futuristic

Not having to download anything locally to use the product. Workato runs fully out of the browser

The number of out-of-the-box connectors that offer turn-key solutions to business problems

Customization has a bit of a learning curve associated with it. Be prepared to expand your programming knowledge for any deep customization, however having the option to customize is critical

Online training material is out there, but can be a bit cumbersome to read through and retain. More straight-forward online training material would help 10 fold

Dynamic integrations allow for rapid development, testing, and deployment

Community Recipes leverage existing development and field mapping for accelerated integration

Support for Bots

Communicate roadmap of new features, on-premises adapter capabilities

Process automation with multiple SaaS applications. It's easy to move records from one SaaS application to another.

User-friendly. Users need minimal technical knowledge to start using Workato. The workflow-oriented user interface makes the recipe easy to understand. The recipe is described in plain English and not in some technical jargon.

It has a look of built-in functions which are particularly helpful for non-technical users. I've seen functions in Workato which are usually not readily available in some other tools like.

Slack workbot integration. Easy to create recipes and Wizard-based recipe creation is available for beginners.

Technical support is 5 out of 5. They are always available on the chat room whenever you need them.

I would be nice to have a more automated deployment process like automatically changing connections when a recipe is deployed into prod.

Truly no-code: I am not a developer, but can now do the work of two.

Enhancing their product: constant updates and improvements.

An easy and intuitive UI.

Fantastic logging.

I'd love to see more a-la-carte pricing options.

Some kind of email trigger/parsing capability is a must.

Does not require developer resources to implement or maintain.

Time to production is measured in hours including testing and end-user validation.

Flexible, allows you to test multiple approaches to solving a business problem.

Robust software that lets you build in error handling.

Changes can be made in production during business hours without impacting your users.

Exceptional and responsive support team

Improved support for Dynamics CRM data types like option sets.

Larger online library of self serve resources, specifically around debugging new recipes.

I find the User Experience to be extremely easy to understand and get up and running with.

Key connectors, and the right set of actions. It's rare to find things they don't have that I need.

Features are incredibly well polished. Long-running steps, code snippets, a generic HTTP connector.... all of which are easy to understand and implement.

Navigation once you are building an app. It's always my header!

Extremely user-friendly and intuitive UI and we could get on-board with the recipe creation process in no time.

Lot of out-of-the-box connectors that really makes life easier for recipe developers.

Great logging functionality that stores data up to a year depending on the license and settings.

Amazing technical support: Whenever we had some specific questions on Workato, the solution engineers at Workato were pretty quick in responding and gave really good inputs on a workaround.

Slightly limiting in functionality: The recipes can be limiting in some cases. For instance, we do not have a direct way to update a variable in the recipe at various points.

Filtering on logs: We have standard filtering on logs based on the job status and date of run. However, It would be extremely useful to filter on logs based on various custom columns that we can create.

Reduces time and overhead by thoroughly connecting systems and driving workflow.

Allows seamless interaction among business units, saving headaches and painful hunting of data.

Increases visibility among executives as you can consolidate many systems to one, creating executive level summaries.

The interface is extremely user-friendly, but the integrations might require some architecting. The simplicity might give a false sense of confidence, which could lead to failing recipes, and unsatisfied clients. Utilizing a partner can significantly increase effectiveness and time to market, which could save money overall.

Ease of use/learning.

Broad range of connectors/integrations with a broad array of systems.

Fast and effective support, prompt in their response as well as following up and setting up follow up calls to get to the heart of the problem.

Administration isn't the best: having multiple users manage the same account or granting access to a company account is limited except for partners or at extra cost.

High barrier to entry for smaller companies: increased pricing model is an inhibitor for smaller clients that could have limited but powerful use cases.

Extremely friendly user-interface and platform. Easy to execute from a technical or functional role. This does not require a thorough knowledge in Rest/JSON/SOAP to quickly build out and test integrations.

Support and professional service from the Company is phenomenal. Always direct, responsive and thorough, respectful of our allotted time and spend.

The pricing plan is very generous. We continue to build out integrations in dev environments and when we determine they are successful, we can move into production and adjust our plans accordingly.

The primary emphasis I would recommend to Workato would be to continue to invest in additional pre-built feature sets. For example, certain API's wouldn't allow for an easy trigger. For example, on one particular integration, it only would trigger "new contacts" where I'd like to use this for updated as well. It took an hour of professional services to build a custom webhook. So I look at it both ways, it's beneficial you are able to execute this technique but it would be ideal to avoid that situation. Overall, continue to invest in the product.

I would appreciate more flexibility around the job logs. The platform itself performs well with logging, however, the ability to extract isn't as simple.

Easy to use interface allowing for non-technical people to create recipes for integrations.

Flexibility to build your own connectors in the event that an off-the-shelf connector doesn't exist.

Strong support despite the timezone difference (we're based in Australia).

Still growing out their library of pre-built connectors, sometimes feels other iPaaS providers have more available.

When a recipe fails due to poor data inputs, unable to clear out the failed job (the only option is to have it re-run successfully).

Easy to follow automations.

Lots of apps to connect to.

Great support staff.

Fairly easy to use once you get the hang of it.

Some logic is complex and could be presented differently.

Quite expensive given that you can only connect three apps at the starter level of the scale

Sometimes it's not clear why the recipe has crashed. Even for technical minded teams in software engineering the descriptions are vague and don't specify whether the failure is during trigger, transit, or something else.

Integration with various cloud platform tools. Easy to integrate with cloud tools.

No code required. Action available as ready-made and reduces development and production time.

Very quick customer support where issues are fixed on the spot.

Copy function from one recipe to another recipe.

Scroll through the recipe.

Easy to user interface

Connections are easy to establish

Simple recipes can be written by those without coding knowledge

Some connectors don't have fully set up functionality

No easy way of getting reporting metrics

Can't change the start date of a recipe once you run it once