Workato Reviews

No code integrations

Simple user interface

Organization of jobs/recipes

Growing/Developing new features and making improvements

Formulas and Transformations

Pricing Structure

The interface is brilliant. It doesn't take a programmer or engineer to use it, although it helps to have a good sense of logic and a general understanding of how APIs and Workato itself work. It's intuitive (very simple to learn and use) and robust (I can't remember any recent issues with the interface).

Workato connects tons of different software applications and does so brilliantly. New applications keep getting added. And if for some reason one is not supported yet, we still have the ability to use generic REST to connect to its API and get the job done.

Workato keeps rolling out new features and interface improvements and above all, with no impact whatsoever. It's always improving and no negative impact is ever felt. It's a constant "Hey, this is new!" and that is very cool.

Workato support is top notch. If you do have an issue or question, they're always available for a workshop, call, email or chat, and issues get tackled. Technical issues, however, are very rare, the platform is very robust and we can count on it for important functions. And if something comes does come up, the reporting and monitoring side of things are also effective, with emails being sent and lots of log details to analyze whatever issue occurred.

User opinions matter. Workato does listen to its users. Over time they have implemented lots of user suggestions, including some I had supported as well. That's what listening to the customer is all about.

Most of the really important features have already been tackled over time (at least the ones I'm interested at the moment). But there are always a few details I keep hoping they release, like commenting out specific steps (or entire blocks of code) for debug purposes, usage thresholds per recipe, copying sections from recipe to recipes, that sort of thing. But nothing I'd call major missing features.

Clear interface for intuitively creating powerful work flows

Insight/visibility to the status of jobs run, including key information at all steps useful for troubleshooting

support for a large array of relevant connectors, with flexibility to customize if not available

Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time

Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.

Workato is very easy to pick up and use. You'll be creating complex recipes within days. The UI, workflow, formulas, and other features are very intuitive.

Workato is very powerful. The native connectors it has to hundreds of software already, allows users to make substantial automation and integrations, but the HTTP connector makes it seem like it has no boundaries. If you are using software that isn't a native Workato connector but it has an API, you can use their HTTP connector to make calls to and from.

Workato is always making improvements to its platform. This includes adding more connectors, more features, updating current connectors to be more powerful, or expanding on other tools it offers.

I have no suggestions for improvement at this time.

The Workato Slack Bot and Microsoft Teams Bot are amazing for automating workflows directly from these engagement layers, and allows users to perform actions in various systems without leaving their IM client.

Using Workato to integrate from the source of data to other systems, for example from a CRM in Sharepoint to an operational database in Quick Base, makes for much better collaboration, sharing of data, cross-departmental report and visibility, and many other benefits to both IT and business users.

Workato has allowed us to move more away from custom coded integrations that can be very cumbersome to maintain and require a server to host. Now integrations are at our fingertips and can be maintained very easily, without any additional servers needed for hosting the integration.

I would like the ability to temporarily deactivate a step or series of process steps, in order to test changes in subsequent steps.

Most use cases require no code! Imagine connecting 2 applications without writing a single line of code...it almost feels futuristic

Not having to download anything locally to use the product. Workato runs fully out of the browser

The number of out-of-the-box connectors that offer turn-key solutions to business problems

Customization has a bit of a learning curve associated with it. Be prepared to expand your programming knowledge for any deep customization, however having the option to customize is critical

Online training material is out there, but can be a bit cumbersome to read through and retain. More straight-forward online training material would help 10 fold

Process automation with multiple SaaS applications. It's easy to move records from one SaaS application to another.

User-friendly. Users need minimal technical knowledge to start using Workato. The workflow-oriented user interface makes the recipe easy to understand. The recipe is described in plain English and not in some technical jargon.

It has a look of built-in functions which are particularly helpful for non-technical users. I've seen functions in Workato which are usually not readily available in some other tools like.

Slack workbot integration. Easy to create recipes and Wizard-based recipe creation is available for beginners.

Technical support is 5 out of 5. They are always available on the chat room whenever you need them.

I would be nice to have a more automated deployment process like automatically changing connections when a recipe is deployed into prod.

Truly no-code: I am not a developer, but can now do the work of two.

Enhancing their product: constant updates and improvements.

An easy and intuitive UI.

Fantastic logging.

I'd love to see more a-la-carte pricing options.

Some kind of email trigger/parsing capability is a must.

Extremely user-friendly and intuitive UI and we could get on-board with the recipe creation process in no time.

Lot of out-of-the-box connectors that really makes life easier for recipe developers.

Great logging functionality that stores data up to a year depending on the license and settings.

Amazing technical support: Whenever we had some specific questions on Workato, the solution engineers at Workato were pretty quick in responding and gave really good inputs on a workaround.

Slightly limiting in functionality: The recipes can be limiting in some cases. For instance, we do not have a direct way to update a variable in the recipe at various points.

Filtering on logs: We have standard filtering on logs based on the job status and date of run. However, It would be extremely useful to filter on logs based on various custom columns that we can create.

Reduces time and overhead by thoroughly connecting systems and driving workflow.

Allows seamless interaction among business units, saving headaches and painful hunting of data.

Increases visibility among executives as you can consolidate many systems to one, creating executive level summaries.

The interface is extremely user-friendly, but the integrations might require some architecting. The simplicity might give a false sense of confidence, which could lead to failing recipes, and unsatisfied clients. Utilizing a partner can significantly increase effectiveness and time to market, which could save money overall.

Ease of use/learning.

Broad range of connectors/integrations with a broad array of systems.

Fast and effective support, prompt in their response as well as following up and setting up follow up calls to get to the heart of the problem.

Administration isn't the best: having multiple users manage the same account or granting access to a company account is limited except for partners or at extra cost.

High barrier to entry for smaller companies: increased pricing model is an inhibitor for smaller clients that could have limited but powerful use cases.

Visualize the process

Custom API endpoints

Customer service

Reporting and anomaly alerts

A better way to organize the > 100 Recipes

Very low learning curve to get started.

Amazing live-person tech support for more ambitious projects.

Succeeds at core mission of bringing the power of systems integrations to new personas / profiles.

Custom security roles cannot be provisioned via SAML/JIT API.

Team/User management design could better support the "citizen developer" use case.

Slightly better troubleshooting features, specifically provide the full network dump when a recipe fails at the connection level during development.

The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.

Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.

Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.

Workato really doesn't have any draw backs I can think of. The only issues we’ve run into have been from lack of integration depth from the specific platform applications.

No code builds of integration processes.

Customer technical support.

Extending their connectors through SDKs

Debugging a recipe can be painful. I have spent a lot of hours with customer support helping me and teaching me how to debug the recipes, but I think they could do a better job by coming up with some kind of debugging feature.

Workato's interface is easy and powerful, allowing for drag and drop and clone functionality which allows for easy experimentation when prototyping solutions.

Workato's logging and testing mechanics are robust enough to allow us to quickly locate problems in our automation for additional testing.

Their public recipe database is very robust, which has given us a good starting point on a number of projects, as well as giving us the option of sharing our creations back to the community.

Workato support has been stellar. Beyond mere trouble shooting, Workato agents have willing to complex business cases and demonstrate possible solutions.

Support Agents seem resistant to the idea of making a telephone call to update customers on critical tickets, which is something I asked for on different occasions but only received an email update.

Ease of Setup.

Great support team.

Custom configurations.

Could use more connectors.

Ease of use.

Ease of deployment.

Superb user experience.

Growing community of users.

Online training.

Integration with various cloud platform tools. Easy to integrate with cloud tools.

No code required. Action available as ready-made and reduces development and production time.

Very quick customer support where issues are fixed on the spot.

Copy function from one recipe to another recipe.

Scroll through the recipe.

Low code

Quick to link different systems together

Best support team I've ever worked with

Easy to use

Better migration tool

Integrations with lots of different applications

Easy learning curve, doesn't take too long to pick up

Workato engineers work hard to understand your business processes

Not all integrations work as expected, sometimes requiring you to make custom integrations

If you have to work with the API of an application, it can be much harder to use without programming experience

Pricing is particularly steep

Process Automation

Microservices

No code integration

Better governance

Dependency Analysis

Dynamic integrations allow for rapid development, testing, and deployment

Community Recipes leverage existing development and field mapping for accelerated integration

Support for Bots

Communicate roadmap of new features, on-premises adapter capabilities

Does not require developer resources to implement or maintain.

Time to production is measured in hours including testing and end-user validation.

Flexible, allows you to test multiple approaches to solving a business problem.

Robust software that lets you build in error handling.

Changes can be made in production during business hours without impacting your users.

Exceptional and responsive support team

Improved support for Dynamics CRM data types like option sets.

Larger online library of self serve resources, specifically around debugging new recipes.

I find the User Experience to be extremely easy to understand and get up and running with.

Key connectors, and the right set of actions. It's rare to find things they don't have that I need.

Features are incredibly well polished. Long-running steps, code snippets, a generic HTTP connector.... all of which are easy to understand and implement.

Navigation once you are building an app. It's always my header!