Reviews (1-10 of 24)
Workday is a complex system that allows great flexibility. It comes with predefined business processes that can be fully customized.
Workday self service features for managers and employees are great and particularly those features that are mobile enabled.
Dashboards and reporting are spectacular.
Creating advance reports and specifically creating calculated fields is very cumbersome.
Payroll in general is still a very immature product. Most mature payroll systems handle taxation much better than Workday.
Mobile - The mobile experience for iPad and iPhone is amazing. Development is done with the mantra, "mobile first" to give end users the best experience.
Integrations - Workday has made it possible to leverage out-of-the-box integrations for many third party vendors using Cloud Connect technology. This makes it more of an exercise of mapping the data and making configurations as opposed to full blown development efforts. Workday also supports Big Data which is very attractive to companies.
Audit Trail Functionality: A very intuitive audit trail feature that does not require setup. Every single transaction is tracked.
The Community: The Workday Community listens to its customers - whether it is a customer asking for advice or a "how-to" question or it is submitting a new idea to be added in one of the two major feature releases (updates) a year. Workday also allows customers to post solutions (integration builds, how-to guides, reports, creative solutions) to the Solution Catalog that other customers can leverage. Through the Community Q&A Forums, customers can interact with other end users and even partner consultants to help with an issue.
Two updates a year with minimal downtime. The updates take place during a weekend and with the last update, there was only about 4 hours and 7 minutes of downtime. Workday is continuously adding new features that can be turned on by the customer discretion and over the last few updates, Workday has added over 250 new features based on customer input alone from the Community Brainstorms.
And finally, a single version across all customers is key in a real SaaS solution. Long gone are the days of asking another company what version they are on.
With the SaaS implementation, since everything is "documented" in the tenant; customers sometimes cannot adjust to less documentation. The documentation is typically no where close to traditional ERP Implementations that includes things like As-Is and To-Be process flows and the "implementation binder."
Workday has moved to 2 updates a year, with that being said, customers have to update their internal training documents to adopt changes every 6 months that can be burdensome for some customers. Workday does provide customers an updated tenant 5 weeks in advance of the Update weekend in order to have adequate time to test and make any necessary changes to documentation.
Security: Workday Security setup and configuration can be very complex. I would recommend that Security Administrators attend Workday Training during the initial deployment.
Innovation Cycle - Enhancements are introduced twice a year and extends the product offering.
Single Tenant - All customers are on the same version of the software. This is what has enabled Workday to drive the innovation cycle. From a customer perspective it means that documentation on the Workday Community site is current and applicable to the version of the software that you are running. This also extends opportunities to share information between customers.
User Interface - It may seem odd that I have User Interface as one of the things done well and as one of the things that need improvement. Because of the modern look and feel of Workday we went live with little user training and found that some processes like certain aspects of the performance review that were hard to understand. Also we recently modified one of our Business Processes to include the distribution of a report. Updating this configuration was not well documented on the community site and tricky to find out how to manage it in the User Interface.
Reports and Data Sources - It's easy to build simple reports but the Workday Data Sources and available objects can be hard to understand.
Benefits management: We did our first online enrollment a year ago and for the most part it went exceptionally well. Most of our employees had complained for sometime about the amount of paper they had to fill out for benefits enrollment each year and the previous system required navigating 10 screens to make a benefit change for one employee.
Time Reporting and Attendance Tracking: This makes managing employee time and attendance much more accurate and likely to be reviewed by submitting managers. It also eliminated several hundred paper timesheets each month!
Greater assistance on the need for culture change in organizations. Many organizations think they are buying an appliance and they're not prepared for the amount of organizational change that will ensue.
Getting Workday financials might have made the implementation of the payroll piece a bit easier. We are still writing interfaces with our GL because that is on the old system.
Great end user experience; intuitive interface is easy to navigate
Consistent, transparent and inclusive cycle of innovation and improvement
Since it is easy to configure, a high level of discipline is required to keep workflow streamlined and simple. This is not as easy as it sounds.
Workday HCM: "Workday offers unmatched, secure and integrated HR and Financials Management Capabilities for Higher Ed"
Georgetown is a design partner and this close relationship allows us to provide feedback for constant product improvement. This design partner philosophy and willingness to take feedback and adapt has been a huge selling point for user acceptance at Georgetown.
Workday provides a very secure storage platform that experiences very infrequent outages. When outages occur they are typically resolved in under an hour.
Even for non-design partners, Workday provides options to join User Groups to preview planned functionality. Also Workday encourages users to create Brainstorms for new ideas that the community votes upon. The ability to provide feedback prior to releases is also key to change management and user acceptance. Workday has a good track record in terms of adopting customer brainstorms.
Workday maintains and facilitates a Community of Users to ensure self-sufficiency, sharing lessons learned and knowledge sharing.
One source of frustration is the lack of documentation; however, with the rapid rate of improvement that Workday has been able to sustain, documentation is a reasonable trade-off for their responsiveness.
Not an area for improvement, but a factor for consideration is that use of Workday does require some technical IT experience. A big selling point is that organizations don't need to keep teams of dbas and technical experts on hand to maintain the system, as with a Main-frame. But Workday does require some technical IT support. This is particularly true for integrations and reporting.
Easy for employees to request time off and update their personal information.
Benefits open enrollment has been made easier.
The expense system is confusing to most users. If you accidently hit one wrong button, you lose all your data and are required to redo it all. If the AP team denies a request you also have to reenter everything if you're correcting and trying to resubmit.
Some of the tabs are confusing too. You have Job History, Worker History, etc. Some of the info overlaps, other info doesn't and then you can never remember what you clicked on if you ever need to get back to it. I'm fairly technically savvy, so it definitely isn't "operator error."
We have found that Workday did not thoroughly test deprecated functionality during new releases. This has caused some functionality to 'break' unexpectedly when upgrading tenants. That being said, they have been quick to collaboratively work with us to resolve the issue(s). I suspect this process will ever improve as the company continues to grow.
Workday will allow managers access to worker history that we have never been able to package and put online before.
The product / methodology is light on documentation and this is difficult when it comes to communicating the changes to the business.
Workday HCM Review: "Workday Reduces Cost, Reduces Risk and Increases Productivity at LANDesk Software, Inc."
Customizable and flexible business processes: Workday has the ability to adapt to a changing workforce and changing processes and policies very easily.
Cloud based: Employees can access Workday from any computer and complete processes we need them to in a timely manner, without having to be logged into our company network.
Creating and merging custom security groups is not an easy task from the client side of Workday. Having a diagnostic walkthrough solution for creating custom security would be helpful.
While onboarding is beginning to function in Workday, there is not yet a seamless integration to bridge services from an Applicant Tracking System into Workday.
Feature Rating Summary
Workday HCM Description
Workday HCM Competitors
Core HR Software
David Duffield, former CEO of PeopleSoft, and Aneel Bhusri founded workday in March 2005. The company went public in 2012 and has a current market capitalization of $15 billion. The workday platform is fundamentally different to every other product in the category in that it is effectively an ERP platform with Financials in addition to Core HR functionality and talent management. It is a pure multi-tenant SaaS system and is a highly disruptive product in the large enterprise segment of the market and it has already made significant waves in the marketplace.
|Revenue Growth 2013-14:||71%*|
|Rating Attribute||Workday||# of Reviewers Contributing to Rating Average||Core HR Category Average|
|Likelihood to recommend||8.3||24||7.82|
|Likelihood to renew||9.4||15||7.19|
|Workday Pros||Workday Cons|
The UI is exceptionally intuitive and dynamic.
Reporting is complex and burdensome. Many smaller customers require technical consultants or IT support.
Organization chart mapping capabilities are presented in very visual, dynamic way.
Inadequate documentation on updates. Far less documentation that customers are used to with on-premise software.
Very frequent product enhancements for bug fixes and in response to customer requests.
Deployment/support are outsourced for smaller customers.
Pure multi-tenant SaaS system with high availability and few outages.
System management very difficult. Object-oriented database is fast but presents some challenges due to unfamiliarity.
Very strong mobile experience on iPad and iPhone.
Mass import tool very difficult to use.
Support team is responsive and knowledgeable.
Absence of an LMS is a major product gap.