There were some miscommunications from the One Source team and the implementation was a little rocky.
• They entered employee data late in the process leaving us no time to clean the data.
• We did not get much information from the implementation team, on why things were being done the way they were, and we felt a bit out of the loop. Their process was very complex and communication with us was poor.
• In general, I would say that the One World team knew how to get our data in the system, but they didn’t know much about how the system actually works. Result of this is that we were left to our own devices once the implementation was complete. They didn’t provide any documentation or guidance on how to get up and running with the system. Some of this is a Workday problem: they have virtually no best practice documentation or admin user documentation, so we were on our own. Most of our questions were answered by other clients through the community forum / knowledge base, but the forum design is poor and it can be quite difficult to find the information you need.
• One Source did set up a sandbox environment which was useful; but unfortunately, anything we built in the sandbox could not be transferred to production, but had to be re-created.