Workday HCM

Workday HCM Reviews

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Ratings and Reviews
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Amanda Haskett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
The support is great.. it helps to keep moving processes throughout the HR flow. We are able to connect great people to even better jobs and use the tools to promote those people highly qualified to the positions they seek.. benefits are easily accessible along with payroll and goal setting.
Bryan Parry | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Wish the reporting and integrations were better and that we were able to use Workday in more contexts. I think that Workday probably does have more capabilities than we use, but I'm not sure how user-friendly they are. I like using Workday for what we do use it for and therefore would recommend it.
Linda Buckley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Workday is still learning about the needs of higher education. I have seen rapid improvement in support and knowledge over the last year so am confident this will continue to improve. Overall however, I have found the Support Team to be extremely responsive and Workday offers the advantage of having support across several timezones so that we never wait more than a few hours for a response.
October 17, 2019

Workday as a user

Score 10 out of 10
Vetted Review
Verified User
Review Source
As a user, I don't have any tangible negative criticism feedback for Workday. A lot of effort has been put into the user interface and the user experience.
October 04, 2019

Workday Works

Score 8 out of 10
Vetted Review
Verified User
Review Source
We have had virtually no issues since our go live with the product and as stated we performed this as big bang across the company globally.
Score 6 out of 10
Vetted Review
Verified User
Review Source
It has been a struggle to get the appropriate personnel to troubleshoot our issues with the system in the early stages and when we do find assistance, it is often not immediate when some things need to be resolved in one day or less.
Jeff Greening | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
As an implementation Manager, during the implementation, I enter cases for Workday support. Every time they have answered a request it was prompt, they were courteous, and most of the time, they solved the problem. The Workday Community is a great way to connect to others that use Workday to ask questions as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
• We don’t use Workday customer service. We are obliged to go through our consultant, One Day. The level of service provided by One Day is poor. • Turnaround time is terrible. People on tier one support don’t have enough knowledge. They spend a lot of time asking questions that they should know the answers to. Fix are often made locally to one specific area of the application. We often realize that the same problem crops up across the application and we have to make the same change everywhere – have to keep going back.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support is provided by OneSource, the reseller. They really have no expertise and their level of technical expertise is poor. When we went to our training, the room was filled with OneSource people going through the same training. We finished training in 1 day, they took 4 days. They are hardly experts. Workday has come out with two more releases since then and Onesource have doubled in size in the last year – so it’s hard to see how they can keep up. There is an online community/portal that is pretty good. There is however no easy answer to “guided completion”.

Workday HCM Scorecard Summary

Feature Scorecard Summary

Human Resource Management (7)
84%
8.4
Employee demographic data (68)
82%
8.2
Employment history (76)
85%
8.5
Job profiles and administration (78)
84%
8.4
Workflow for transfers, promotions, pay raises, etc. (75)
86%
8.6
Organizational charting (73)
89%
8.9
Organization and location management (73)
86%
8.6
Compliance data (COBRA, OSHA, etc.) (47)
76%
7.6
Payroll Management (7)
84%
8.4
Pay calculation (57)
86%
8.6
Support for external payroll vendors (46)
82%
8.2
Off-cycle/On-Demand payment (8)
86%
8.6
Benefit plan administration (54)
81%
8.1
Direct deposit files (58)
80%
8.0
Salary revision and increment management (55)
87%
8.7
Reimbursement management (33)
86%
8.6
Leave and Attendance Management (3)
87%
8.7
Approval workflow (61)
90%
9.0
Balance details (61)
85%
8.5
Annual carry-forward and encashment (49)
87%
8.7
Employee Self Service (5)
84%
8.4
View and generate pay and benefit information (70)
89%
8.9
Update personal information (78)
89%
8.9
View company policy documentation (60)
81%
8.1
Employee recognition (46)
78%
7.8
View job history (69)
84%
8.4
Asset Management (1)
80%
8.0
Tracking of all physical assets (19)
80%
8.0
HR Reporting (3)
78%
7.8
Report builder (62)
81%
8.1
Pre-built reports (64)
77%
7.7
Ability to combine HR data with external data (55)
75%
7.5
Onboarding (2)
86%
8.6
New hire portal (44)
87%
8.7
Manager tracking tools (43)
86%
8.6
Performance and Goals (4)
80%
8.0
Corporate goal setting (41)
81%
8.1
Individual goal setting (50)
83%
8.3
Line-of sight-visibility (43)
72%
7.2
Performance tracking (49)
81%
8.1
Performance Management (5)
85%
8.5
Performance plans (51)
84%
8.4
Performance improvement plans (43)
83%
8.3
Review status tracking (47)
88%
8.8
Review reminders (47)
85%
8.5
Multiple review frequency (41)
84%
8.4
Succession Planning (4)
82%
8.2
Create succession plans/pools (29)
87%
8.7
Candidate ranking (29)
80%
8.0
Candidate search (30)
83%
8.3
Candidate development (29)
79%
7.9
Recruiting / ATS (7)
84%
8.4
Job Requisition Management (34)
83%
8.3
Company Website Posting (28)
86%
8.6
Publish to Social Media (26)
91%
9.1
Job Search Site Posting (29)
88%
8.8
Duplicate Candidate Prevention (29)
72%
7.2
Applicant Tracking (30)
83%
8.3
Notifications and Alerts (34)
82%
8.2

What is Workday HCM?

Workday Human Capital Management is built as a single system with a single source of data, single security model, and single user experience. Workday offers organizations a cloud-based system that evolves to meet changing business needs today and into the future. The user-friendly, global system also ensures that customers are always on the latest version with up-to-date capabilities, whether they’re using Workday on a browser or mobile device. Workday HCM is part of a single system with other Workday products including Workday Financial Management, Workday Payroll (for the U.S., Canada, France, and the UK), Workday Recruiting, Workday Learning, Workday Planning, and more.

Key product areas:
  • Human Resource Management
  • Organization Management
  • Business Process Management
  • Reporting and Analytics
  • Employee and Manager Self-Service
  • Absence Management
  • Benefits Administration
  • ACA Management
  • Compensation Management
  • Performance and Goal Management
  • Talent Management
  • Survey Framework
  • Contingent Labor Management

Workday HCM Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Reorganization Management
  • Supported: Workforce Planning

Workday HCM Competitors

Workday HCM Pricing

Workday HCM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

What is Workday HCM?

Workday Human Capital Management is built as a cloud-based system with global consistency in user experience. Workday HCM is part of a broader system with other Workday products.

What is Workday HCM's best feature?

Reviewers rate Publish to Social Media highest, with a score of 9.1.

Who uses Workday HCM?

The most common users of Workday HCM are from Enterprises and the Computer Software industry.