Workday Professional Services Automation

Workday Professional Services Automation

Score 8.2 out of 10
Workday Professional Services Automation


What is Workday Professional Services Automation?

Workday offers their cloud-based Professional Services Automation (PSA) platform, meant as an all-encompassing platform but emphasizing centralized data and data projections as well as tools to optimize resource allocation (and hiring), and track revenue along with project portfolio health indicators.
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What is Workday Professional Services Automation?

Workday offers their cloud-based Professional Services Automation (PSA) platform, meant as an all-encompassing platform but emphasizing centralized data and data projections as well as tools to optimize resource allocation (and hiring), and track revenue along with project portfolio health…

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Product Details

What is Workday Professional Services Automation?

Workday Professional Services Automation (PSA) helps customers manage the entire lifecycle of their client-facing billable projects. Their sales, resource managers, project managers, and finance teams gain a single source of truth to view and act on every type of data. Rich talent intelligence helps them match the right people with the right project, while flexible billing and revenue recognition enables them to confidently accelerate business transformation. And since all Workday applications across finance, HR, and operations are part of a single system, customers can boost collaboration, increase efficiency and insight, and improve customer service. Workday’s intuitive and highly functional mobile app helps people to be more productive on-the-go and its global footprint enables companies to scale and expand to international markets with ease.

Workday Professional Services Automation Features

  • Supported: Resource Management
  • Supported: Project Billing
  • Supported: Project Time and Expense
  • Supported: Project Financials
  • Supported: Customer Invoicing

Workday Professional Services Automation Competitors

Workday Professional Services Automation Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Workday offers their cloud-based Professional Services Automation (PSA) platform, meant as an all-encompassing platform but emphasizing centralized data and data projections as well as tools to optimize resource allocation (and hiring), and track revenue along with project portfolio health indicators.

NetSuite ERP and Certinia PS Cloud are common alternatives for Workday Professional Services Automation.

The most common users of Workday Professional Services Automation are from Enterprises (1,001+ employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 25)
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Score 7 out of 10
Vetted Review
Verified User
Workday is simple to use and very intuitive. It made training new employees simple and they were able to be caught up quickly. I don't have much bad to say about this product, as it definitely made our day-to-day operations more smooth and easier to swallow. I am happy to endorse it for any company that could use it.
  • Good support
  • Easy scheduling
  • Ease of use
  • Risk of cyber attacks
  • Outdated interface in certain areas in my opinion.
  • Search function leaves some to be desired.
I like having all of my information (benefits, compensation, profile) in one place that I can access easily. It helps a lot when new employees come and training is required. I always am able to find what I am looking for, as long as I am sure what that is. It also helps generate analytics and is able to assess how our employee profile is as a whole.
Donald Lee | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I use workday in order to keep track of vacation/PTO time and the hours I worked. It's sort of like a timesheet, mainly used to track time and tasks done at my job.
  • Great at tracking vacation and PTO.
  • Great at easily accessing tax documents.
  • Great at tracking time.
  • None really. It's pretty easy to use.
We use it primarily to track time for finance. As a developer, what I do is track the hours I worked the amount of time I spent on each task, and what I did during that time in the notes section. It also serves as a pretty good reminder of things you need to do whenever you log on.
Atherve lohia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Workday Professional Services Automation is a great tool that holds all of our company files, our HR and onboarding information, payroll, and benefits. I love how easy it is to access any of these files and how much time it saves us. It's just as easy to update any of the information too. I also like that we have a full project lifecycle from start to finish because it helps us see what is going on with the project and where it is in the process.
  • Project and resource management
  • Accurately track time from anywhere
  • Increase productivity
  • Mobile application need to improved
Workday Professional Services Automation is used to automate onboarding documentation, people management documentation and employment verification information. Workday houses our employee personnel files. All team members have full access their documents, status or requests from the supervisors, etc. It also holds all payroll information, benefits, etc.
Score 6 out of 10
Vetted Review
Verified User
Workday Professional Services Automation addresses our problem for remote access, scheduling time, and being able to download tax forms. Employees in this new world of work are looking for the flexibility of being remote or hybrid, which means not going into the office to punch in and out or speak with HR to get their tax forms.
  • Easy to navigate
  • Great, visual UI
  • Works on mobile
  • Log in is clunky when you have to do it multiple times a day
  • Incompatible with other systems
  • Ability to customize
If you are a company with very little administrative or IT staff that can be dedicated to run, train, and launch - this is the perfect tool for you because it requires very little on the set up end and training. It looks like a social network so a platform many are already used to seeing. Its definitely a very powerful product with an easy interface, providing a stellar customer experience.
Corinne Malo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I primarily used Workday as a central location for all things HR-related. I didn't manually have to clock in or out, but there was a time-keeping feature. It also tracked all of my vacation and sick hours and allowed me to request vacation/sick time within the portal. It also had all of my pay information and kept track of historical salary information (merit increases, bonuses, etc.). It also was extremely helpful in finding people within our organization. It had an organization tree, so you could find individuals as well as teammates on their team and supervisor/bosses, along with contact information such as their work email and/or phone number, so it was really easy to find anyone within the organization and anyone else associated with them if you needed it. Workday also housed some information about benefits and what I had enrolled in for that fiscal year.
  • Time Tracking
  • Organizational Employee Overview
  • Benefits Tracking
  • Pay/Salary History
  • More clearly defining areas within the portal.
  • More tutorial training
I really enjoyed using Workday. I liked that it was a one-stop shop for all things related to HR or payroll. I didn't use it for time tracking, but I heard it was a little tedious to use it, from people who had to use it to clock in and out. I think it's a great platform for a large company that has a lot of employees to keep track of and a lot of resources to provide to employees so they can help themselves if possible.
Johnson Martins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Effective business solution with excellent workflow approval and valuable platform for easy business operations and product development platform. The easy-on data analytics in real-time via Workday Professional Services Automation is beneficial and very reliable project management software. The project planning and budgeting and even resource planning of the product are highly recommendable.
  • Task management capability.
  • Activity tracking functionalities.
  • Data visualization tools are powerful.
  • Deployment is not that easy to some non-technical users.
  • Creating reports for multiple processes.
  • Deep configuration of the functionalities.
Best and powerful access control management ability and the functions for reports creation are excellent and the overall management quality with Workday Professional Services Automation is incredible. The collaboration strategy and the effective team communication through this software are amazing and very easy scheduling and data management platform with an easy and simple dashboard to configure.
Camilla jane | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Workday Professional Services Automation has been a great product to our organization and helps manage the whole project lifecycle from start to finish. A holistic view of staffing needs and excellent project and resources management capabilities that help to automate, forecast, and budget projects easily. Great product that lets us bill for everything from start with the best expense and time-tracking functionalities.
  • Gives us a holistic view of staffing needs.
  • Excellent project and resource management.
  • One time billing system.
  • None missing. Excellent expense management system.
  • Accurately track time from anywhere.
  • Accurately analysis profitability.
Workday Professional Services Automation is a single system that effectively manages the full project lifecycle from staffing, projects, billing, and financial management. It is easy to predict cost and compare with revenue forecast and it gives you visibility into margins and cost. Automatic update of the expense report is very effective and time management with Workday is easy and simple.
Score 8 out of 10
Vetted Review
Verified User
Depending on the state you reside in determines the navigation of Workday. In the state of California, it was a bit more difficult due to the tough labor laws, however, that was easy enough to navigate as well, there were just more details that were needed. In most states, you could simply state you had worked 8 hours, etc. In California, login and out along with lunches were required punches. Not a big deal just more time-consuming is all.
  • Simplicity.
  • Ease of app.
  • Quick feedback if correction is needed or clarified.
  • The ability to advocate and place time in on your own.
  • When time was submitted for payroll it was not easy to see if the time card had been accepted.
I would use Workday if company had provided it. However, the company that utilized Workday was a multibillion-dollar company and it was not up to par for such a large company, it was a downgrade on what was previously used.
A. Kıvanç Güler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is the heart of our Human Capital Management. It provides complete automation for all processes from search and selection to onboarding. It also provides Leave of Absence, performance management, benefits management, and all day-to-day employee operations so that they can be managed with excellence. Especially during pandemic circumstances, paperless processes and automated workflows helped a lot during an onboarding period.
  • HCM
  • Benefits management
  • Onboarding
  • User interface
  • Mobile application
  • Ergonomy
It gives us very useful insights about average salary statement employee reports in order to understand where you are in the market and your peers. Excellent paperless onboarding processes helped a lot during the pandemic. Payslips integration facilitates many financial requests between HR and many other authorities like tax government office or financial institutions.
Alex Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Workday Professional Services Automation has an easy and classy interface with easy access and the features are easy with reliable Automation services. Reporting capability is the best and management of multiple business services and data analytics ability with Workday Professional Services Automation is nice and the project scheduling tools are effective and easy insights collection ability also is great.
  • Easy on Automation.
  • Scheduling is effective.
  • Easy project tasks management.
  • Not much, but deployment is not easy to new users.
  • Multiple services automation not that simple.
  • Interface configuration requires an experienced user.
The automation services quality with Workday Professional Services Automation is good and the impact on various businesses and projects is effective and reliable. The platform integration is stable and perfect for easy data import and the generation of accurate projects reports through this software is excellent and even on collaboration, the platform is incredible.
Score 8 out of 10
Vetted Review
Verified User
We currently use it to manage my benefits and we currently use it as an HR Hub. We use Workday to manage time off, elect benefits, view pay stubs and other various HR functions.
  • Ease of use
  • Great user experience
  • Good security functions
  • The announcement section is less than exciting.
I like Workday as an all-encompassing place to manage HR tasks and functions. It's easy to use and navigate around.
Score 9 out of 10
Vetted Review
Verified User
I used this application in general for clocking in and out of shifts. This application is where all my information was stored towards my job including W2s , payment information , contacts information , other important information needed and necessary for the company and my knowledge. This application without a doubt was one of my favorite applications to use because it never let me down for any reason. Here we also took any test implemented by the company and always worked great.
  • Keeps all of your personal information safe and private
  • Has all the documents needed for the time being with the company
  • Has extra important information about the company for your knowledge
  • The requirement to change password so many times throughout the year
  • Alternatives to changing password
  • Simpler ways to find documents
Workday is a great application for companies that are very large range and have a lot of employees. This application keeps everyone familiar with where to find important documents and constantly sends reminders and important information company wise so that everyone is informed about the different things going on. This application is also great for having everyone do practice videos or sessions.
March 23, 2022


Talitha Rieken | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Workday is used to automate onboarding documentation, people management documentation and employment verification information. Workday houses our employee personnel files. All team members have full access their documents, status or requests from the supervisors, etc. It also holds all payroll information, benefits, etc.
  • Quick visibility to archived employee documents
  • Quick access to paystubs
  • Ability to easily update contact information
  • Mobile application interface is still a bit week; crashes often
  • Would love to see more personalization options
Automation is well suited for the needs of the organization.
Score 7 out of 10
Vetted Review
Verified User
Expansive online HR and payroll platform. Currently used to process payroll including salary changes and additional compensation, manage employee info, onboarding (completing new employee forms), generating employee/payroll related reports, time and absence tracking (clocking in and out, requesting time off, etc.), and tangentially used in relation to benefits and performance review.
  • Smooth hiring process
  • Easy to update employee salary/add additional comp info
  • Generates reports quickly
  • System has quirks when an employee is terminated then rehired within a short span of time
  • Sometimes system doesn’t delegate tasks to correct departments/person for approval
  • Time management/absence tracking system is not intuitive and can be confusing
This is well suited for large companies, especially higher education. It’s also well suited if you plan on using its various add-ons for an extensive user platform. This system would be less appropriate if you’re a small company looking for just very basic features; wouldn’t be worth it.
Elissa Lazor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Workday is a great tool to connect all employees and manage performance by tracking goals and progress towards those goals, while retaining information about employees to understand their experience and find experts as needed.
  • Goal Tracking
  • Employee career progress
  • Go to source for the individual to track and manage personal data
  • Updates are not always cleared or resolved easily
Workday is a great tool to tie together employee goals, progress towards those goals, and career history. It is great for companies that love to recognize it's employees through standard check-ins and goal progress. It is flexible in how it can be configured to track employee data and how employees can use it as their own resource to maintain their data and search for other experts when you work for a global company.
Liz Centeno-Vera | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
My organization currently uses Workday for most of our Human Resource related functions. It houses all of our personal employee information related to our roles. The most important aspect of Workday currently for our company is in relation to our internal review process, as well as goal setting and assessment.
  • all-in one platform
  • integrations
  • Automations
  • User interface
  • difficult to make edits and changes
  • Feels outdated
Workday is a solid tool depending on what your organization needs it for. For our particular use case it does the job, but I have found it frustrating to use as an individual over the years. It's not easy to make edits or changes and the interface isn't the best. Again, I can only speak to it from a review/goal management and assessment standpoint.
Score 7 out of 10
Vetted Review
Verified User
We primarily use Workday as an HRIS. For me specifically, I primarily use it to request time off work and view my vacation time balances. I'm able to send my requests to management and see when they approve the request. The main problem that it addresses is visibility into PTO and Sick time so I can see my balance and request the time needed.
  • Simple to request PTO
  • Visibility on approval of PTO
  • Calendar to view all time off (i.e. Holidays, Vacation, Sick, Volunteer)
  • Would like to be able to use it for clocking in and out
  • The dashboard user interface could be improved to include more pertinent information
  • Would be nice to hide features that we use other applications for (i.e. org chart, pay, expenses)
I enjoy using Workday but we use multiple other applications (ADP, Anaplan, Chrome River) for features that Workday also is able to help with. If we used more of the features in Workday I would recommend it higher. Overall very satisfied with the features we use it for to see visibility into PTO but could be used for a lot more.
Score 7 out of 10
Vetted Review
Verified User
I use it mostly for Time off requests example include: sick day pto jury duty etc ; self review ; historical salary info . HR uses it for many other functions but I am not in that department.
  • Integrates with sso
  • Deployed as SAS
  • Reliable cannot recall it going down
  • navigation to pto is not super obvious
  • should let you select a default landing spot rather than one chosen for me
We have been using it for three years or more. Prior to that we had one off application for different hr request. it certainly beats having multi systems and being cloud based is also nice. I honestly use it only 6 or so times a year so it not a day to day thing for me.
March 23, 2022

Great Upgrade.

Score 8 out of 10
Vetted Review
Verified User
We have transitioned to using it as our HRIS- timekeeping, corrective action, performance, and goal setting, and are looking to add more capabilities in the future. This was to replace PeopleSoft which was outdated and a little clunky with a dated interface and several different sites whereas on workday we just have a central location for everything.
  • UI is slick and user friendly.
  • Love the auto fill feature when searching.
  • Everything is in one place.
  • We are currently dealing with a glitch that is filling our inboxes with notifications not related to us.
Our issues have more to do with implementation than the service itself I think, but the bugs are taking longer than I would have expected to iron out. Further, the transition of information has also not been as quick causing us to use multiple systems to retrieve historical data. Other than that I think it’s a great option for businesses that want a one-stop-shop.
March 22, 2022

Easy Layout

Score 10 out of 10
Vetted Review
Verified User
I use Workday Professional Services Automation to update candidate and employee information. I use it for mostly applications and employee informational data. The problems of paper files being used is solved through using the software as a way to store information regarding pay, applications, and data.
  • Store information
  • Change and update information for end-user
  • Review applications and benefits
  • Allowing candidate to review job posting after it has expired.
Very updated and easy to use for both a professional in Human Resources as well as employees. Workday has a great layout and it is easy to track the type of information you need.
Lonnie deMarco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have had multiple experiences with using the Workday Professional Services Automation software; as a consultant, in a large Fortune 500 company, and most recently when the small FinTech company I was working for was acquired by Nuveen/TIAA. The software was used as a one-stop-shop at Nuveen/TIAA for all things HR-related: payroll, benefits administration, recruiting, performance evaluation processing, etc. Workday is a powerful tool that is a good fit for large, multi-national corporations. In my opinion, it is a more technologically advanced/flexible version of the Oracle suite I utilized in roles 10+ years ago.
  • One system to cover all HR needs
  • Multi-user database with permission control
  • Intuitive interface for end-user
  • Ability to customize to non-standard/one-off processes
  • One size fits "most situations" solution
  • Difficult to rollout across organization - great once fully implemented
Workday Professional Services Automation is a great product for large companies that have standardized, repetitive processes. The ability to automate tactical HR tasks is essential for business productivity, and Workday Professional Services Automation delivers well in this area. However, when a non-standardized process occurs, it is difficult to modify the system in a way that doesn't create confusion for the end-user, resulting in a less than desirable HR experience. For example, when my small company was acquired, our parent business utilized the software for transferring employees from the acquired business to the parent business to ensure they could sign up for health benefits, payroll, etc on Day 1; but, because every form is interrelated, the in-house Workday team was either unable or unwilling to change their workday "standard" fields for offer letters. As VP of HR for the acquired team, I had to meet one-off with each acquired employee to reassure them that certain clauses in the standard offer letter would not apply, explain why their personal email addresses were being used instead of their business ones, and assure them that they were being fully vested/transferred employees and were not considered "new employees" like the offer letter stated, etc.
Score 9 out of 10
Vetted Review
Verified User
Workday Professional Services Automation provides many features in one tool, like work hours tracking against different projects, expense tracking and approval process for expenses, and leave approval and leave balance feature. It also helps with the cost and client chargeability. Overall this is one place to manage many work-related items, including new hiring as well.
  • Hours tracking
  • Project billability
  • Team management
  • Auto fill time report
  • Better search
  • User interface can be improved
Workday Professional Services Automation is a great tool for team management and time tracking. It allows reporting time across different projects. It also helps with new job positions, hiring, and referral program. And expense approval flow is useful as well. Overall it's great to manage a team and anything work-related items. There are so many features covered, like goals and performance management. Generating reports and exporting data are good add-on features.
Score 8 out of 10
Vetted Review
Verified User
In our organization, Workday Professional Services Automation is a tool focused on the individual control of each employee. There we can upload our personal and contact data, receive payment receipts, upload our skills, see our salary changes, claims with HR, manage and monitor our KPIs, as well as information on our benefits as an employee.
  • Display information about hierarchy organization
  • Newsletters
  • Individual performance
  • Better UX/UI
  • Nested information, sometimes it is painful to try to find information
  • A better way to download attached files
Workday Professional Services Automation is an important tool within our organization. Its main function for us as employees is informative. There we can track our performance, provide feedback and be in contact with HR. However, to find information, many times, you have to navigate deep inside the menus. Sometimes there are hidden menus that are not very easy to see, and the way in which we can download attached files (salary receipts) is a bit confusing.
Score 9 out of 10
Vetted Review
Verified User
Workday [Professional Services Automation] is used on a daily basis for accurate timekeeping and time management, as well as learning modules to help learn tools needed for job position.
  • Time Keeping/Time Management
  • Learning modules for job roles
  • Finding information on department members to find correct contact information.
  • The Reports and Tasks Page is sometimes hard to read/understand, a short informational module may help with figuring out layout/ what common reports do
  • Could use options to add filters to search ,as searching certain keywords can result in unneeded results
  • With Time off options, would be helpful to be able to select exact hours rather than just period of time.
Well suited *Keeping Track of hours worked, time off, and balances of different time pools(Pto, Vto,etc) *Easy to request changes to time/schedule *Easy to access Learning Modules created by A company in order to assist in job role *Easy to find information of needed persons in the directory system Less appropriate *Reports/Tasks page may feel like an information overload, it is thorough but not exactly visually friendly for average employee. *Not as useful for less structured jobs that don't have need for strict time keeping or reporting, as most of workday involves accuracy and thoroughness.
With workday support options, I would like to see a more immediately responsive response option. Possibly a chat or a responsive email response team would be helpful.
Score 10 out of 10
Vetted Review
Verified User
Workday is used company-wide at our organization. Every employee is managed in the Workday system. It is a fantastic platform for managing employee pay, benefits, and professional relationships. Workday makes it easy for employees to access their "human resources" in a self-serve manner. This is a great time-save by cutting down on simple communications between employees and their managers/HR.
  • Consolidated data resource. Allows Workday to be the authority for pay and benefits.
  • Advanced automation for administrators.
  • Self-serve for employees. Allows users to self manage their information.
  • At times the user interface feels clunky and slow.
  • Organization of the web application feels unintuitive. Can often be hard to find what you're looking for.
  • Honestly, not much else! It's a solid platform.
Workday is perfect for medium to large enterprise businesses looking to manage their human elements. It offers advanced reporting and automation for users at the admin level. It also gives users at the employee-level strong self-serve resources. Workday would be less suited to small businesses looking to manage their employee resources.
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