WORKetc Reviews

47 Ratings
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Score 7.0 out of 100

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Reviews (1-5 of 5)

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April 09, 2015
William Mullane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled.
Read William Mullane's full review
December 30, 2014
Michal Brenneman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Work[etc] is always quick to help, easy to talk to or communicate with, and they know what they're doing. Problems simply seem to go away.
Read Michal Brenneman's full review

Feature Scorecard Summary

Customer data management / contact management (13)
8.6
Workflow management (12)
8.3
Opportunity management (10)
7.8
Integration with email client (e.g., Outlook or Gmail) (13)
7.9
Contract management (1)
7.3
Quote & order management (8)
8.1
Interaction tracking (2)
7.8
Channel / partner relationship management (1)
7.3
Case management (11)
9.0
Call center management (1)
7.3
Help desk management (12)
8.5
Lead management (10)
7.7
Email marketing (9)
7.1
Task management (13)
8.7
Billing and invoicing management (10)
7.8
Reporting (12)
7.9
Pipeline visualization (9)
7.5
Customizable reports (11)
7.2
Custom fields (13)
8.4
Custom objects (2)
8.2
API for custom integration (10)
7.3
Single sign-on capability (1)
9.1
Role-based user permissions (11)
8.8
Social data (1)
7.3
Mobile access (13)
7.5

What is WORKetc?

Worketc is a web-based business management platform with CRM, sales and project management, and customer support functionality. Worketc enables marketing and sales automation, including email campaigns, lead capture, and sales pipeline management, and billing and invoicing when a deal is closed. The platform also provides project management capabilities, including workflow management and automation, user permissions control, collaboration with external stakeholders, and prebuilt workflow templates. It also offers customer support functionality, including a help desk and analytics. The starter package is priced at $78/month for 2 users maximum, and rises to $200-400/month plus $49-59/user for the high-scaling packages.

WORKetc Features

Sales Force Automation Features

Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureQuote & order management

Customer Service & Support Features

Has featureCase management
Has featureHelp desk management

Marketing Automation Features

Has featureLead management
Has featureEmail marketing

CRM Project Management Features

Has featureTask management
Has featureBilling and invoicing management
Has featureReporting

CRM Reporting & Analytics Features

Has featurePipeline visualization
Has featureCustomizable reports

Customization Features

Has featureCustom fields
Has featureAPI for custom integration

Security Features

Has featureRole-based user permissions

Platform Features

Has featureMobile access
Additional Features
Has featureAll-in-one online CRM with project management, marketing, sales, billing, timesheets, social media, customer support, and more.
Has featureGMail and Outlook gadgets let you turn any email into a new sales lead, update a project, or assign a new support ticket.
Has featureKeep a running record of the relationships you have with your contacts with the extensive activity history module.

WORKetc Screenshots

WORKetc Integrations

WORKetc Competitors

WORKetc Pricing

Starting Price: $78

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter Edition$78Per Month for up to 2 Users
Team$195Per month for up to 3 Users (Each extra user + $49/month)
Foundations$395Per month for up to 5 Users (Each extra user + $59/month)

WORKetc Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
75%
Mid-Size Companies (51-500 employees)
25%
Enterprises (> 500 employees)
0%

WORKetc Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Video call

WORKetc Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: Afrikaans, Czech, Monenegrin, Welsh, Danish, German, English, Spanish, French, Hindi, Italian, Lithuanian, Hungarian, Dutch, Norwegian, Polish, Portuguese, Romanian, Finnish, Swedish, Vietnamese, Greek, Russian, Tamil, Sinhala, Korean, Japanese, Chinese Traditional, Chinese Simplified

Frequently Asked Questions

What is WORKetc?

WORK[etc] is an all-in-one cloud-based business management system with integrated CRM, projects, billing, help desk, reporting, and collaboration. The system supports popular third-party apps such as Google Work for Business, Xero Accounting, Quickbooks, Outlook and Evernote.

How much does WORKetc cost?

WORKetc starts at $78.

What is WORKetc's best feature?

Reviewers rate Case management highest, with a score of 9.

Who uses WORKetc?

The most common users of WORKetc are from Small Businesses and the Computer Software industry.