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WorkForce Suite

WorkForce Suite


What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile-first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite aims to help global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity…

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Recent Reviews

EmpCenter, easy for end users

7 out of 10
April 08, 2015
Until a year ago we still used paper time sheets and each month hours were manually entered into Banner for our University to pay our …
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What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile-first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite aims to help global enterprise organizations optimize their labor, protect against compliance…

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Product Details

What is WorkForce Suite?

The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce.

The WorkForce Suite provides an integrated solution for anywhere and always-on management and optimization of the workforce including time and attendance, scheduling of diverse employee populations, labor forecasting, absence and leave management, task management, workforce analytics, fatigue management, digital workplace assistant, employee self-service, shift management, employee communications and collaboration, employee voice and micro training.

WorkForce Suite Features

  • Supported: WorkForce Time
  • Supported: WorkForce Scheduling
  • Supported: WorkForce Absence and Leave Management
  • Supported: WorkForce Experience
  • Supported: WorkForce Fatigue Management
  • Supported: WorkForce HUB
  • Supported: WorkForce Assistant

WorkForce Suite Screenshots

Screenshot of WorkForce HUB: More than just a dashboard, the WorkForce HUB provides an interactive control center for major actions and daily messages that matter most in a typical workday. Available on any device.Screenshot of WorkForce Absence and Leave Management: Manage all aspects of employee absence and leave with a single source of record that removes administrative overhead.Screenshot of WorkForce Time: Remove error-prone and labor-intensive manual time processes with automated global compliance and real-time visibility into workplace operations.Screenshot of WorkForce Assistant: Identifies and prioritizes urgent matters, such as potential compliance risks or labor attendance issues, and triggers predictive and proactive notifications that alert stakeholders when action is required.Screenshot of WorkForce Experience: Communication and collaboration channels, feedback and in-the-moment information gathering, micro-training, self-service, and access to critical work resources – optimizing employee experience while strengthening workplace bonds.Screenshot of WorkForce Scheduling: Gives employees a voice in how they are scheduled while maintaining compliance and meeting the business needs for every employee population.

WorkForce Suite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAndorra, Argentina, Australia, Austria, Bahrain, Barbados, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, South Korea, Kuwait, Latvia, Lebanon, Lithuania, Macau, Malaysia, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St Lucia, Sweden, Switzerland, Taiwan, Thailand, Trinidad, Turkey, Turkmenistan, UAE, Ukraine, United Kingdom, United States, Vietnam
Supported LanguagesArabic, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)

Frequently Asked Questions

The WorkForce Suite, by WorkForce Software, is a mobile-first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite aims to help global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity while building a highly engaged, resilient, and agile workforce.

The most common users of WorkForce Suite are from Enterprises (1,001+ employees).
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Reviews and Ratings


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(1-5 of 5)
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Score 8 out of 10
Vetted Review
Verified User
WorkForce is utilized by my company for timekeeping. It has addressed and fixed an issue with the prior system we used called "Deputy", that did not keep track of any time off allocations, so employees had to do math to ensure that they coded time off correctly and that they had enough. I manage a team of 18 employees and audit timesheets, while working with other managers when they have issues with the system.
  • Scheduling can be made simple with pre-made templates
  • Tracking time off balances accurately
  • If a mistake is made, fixing timesheets is simple
  • The UI is NOT user-friendly, whether on mobile app or desktop
  • When availability changes are made, these can take a long time to be reflected on WorkForce
WorkForce has some work on the backend of the operating system to do, but overall, it is a good timekeeping system.
Pros: Easy to correct mistakes made when clicking in or out, when location services do not work correctly, etc. Time off balances are reflected accurately
Cons: UI is not user friendly, whether on app or desktop. Changes made to availability and time off requests usually take several days to register, when they should be instantaneous after they are approved
  • Timekeeping
  • Payroll
  • Accurate, conmprehensive documentation of time off balances
  • While the implementation took a while, it runs smoothly and makes payroll processing quick, easy, and efficient.
  • Deputy
Deputy was a LOT easier to use, and I personally liked it more. It did not make approving payroll at the end of the week as easy as WorkForce, and Deputy did not show any PTO balances. Deputy seemed like a simpler, less in-depth version of WorkForce. Personally, I would prefer Deputy, but a lot of my colleagues disagree
Jeff Pohl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Empcenter was deployed across the entire organization. We implemented SAP from a legacy system and due to the complexity and diversity of our hourly work rules, we needed a time and attendance system that was more agile than SAP to change rules. We researched half a dozen different products and landed on Empcenter as the best fit. We have 33 distinct payroll areas that had different rules to be applied. Due to aggressive acquisitions in the past, the company had those business units grandfather their rules when they were purchased. We need the flexibility of Empcenter rule writing to accommodate that diversity of rules. We also had very robust reporting requirements which were in part satisfied by their "canned" reporting but was extensible via the crystal reporting that was included.

The entire selection through implementation lasted about 18 months with a good solid year on the implementation. We used Workforce as our implementation partner to help us configure everything. They did the majority of configuration but worked with us in the knowledge transfer moving forward so we could make changes as needed in the future. Overall the system performed as we expected and were quite happy with the implementation and functionality. We purchased 150 physical time clocks as part of the package and we had very little problems getting them deployed across the enterprise. I would say that the only thing that was surprising was their internal table structures made it difficult (not impossible) to create custom reports at times. Our staff was used to writing query statements but some got quite involved when getting a lot of disparate data. This can certainly happen in other systems as well.

Overall our users took to the system quite well. They were used to coming from a system that had been highly customized for them so we were afraid of some change management issues. However, the old system was more green screen like and since we lost little if any functionality, the training and change management went quite well.
  • A lot flexibility in configuration of the system
  • works well with other systems. We were able to collect data from another time system, Avaya phone systems and even a point of sale system with not a lot of difficulty.
  • They know their product and integration points. They were able to troubleshoot problems with hardware time collection devices quite quickly. We found the devices they sold to be quite durable.
  • Out of the box they have more reports than I would have anticipated. Creating new reports was sometimes a task if it was complex but there were usually similar reports you could use as a starter template
  • Specifically I am not sure it is possible but the table structure was complex and hard to create complex reports
  • The configuration is not intuitive. However, making it more intuitive would probably add a considerable amount of overhead for processing
  • I thought that some of the screens could be combined in certain cases.
I would not suggest this to a small company with fairly easy time and attendance rules. This is geared for more complex implementations. If unsure of where your company fits into that scheme, ask about how long the implementation timeline will take overall. Try to get a general sense of administration after the fact. You need a fairly high level of technical acumen when configuring this product so its probably not a set it and forget proposition.
  • Overall we were able to respond to business unit changes faster than we would have with other products and certainty with SAP solutions
  • The HR employees had much better access to reporting and formatting of those reports.
  • The clocks themselves were much less trouble than the hardware we had in place prior to the implementation. One negative at first was that we were not able to use the old clocks but in the long run, it was a blessing.
We looked at about 6 solutions and narrowed the field down to 3 which included Empcenter, Kronos and I believe worqplace. The real two were Empcenter and Kronos as it really had the flexibility we needed for all our different scenarios. We liked them both and the cost was going to be in the same general area so we were able to make the selection purely on the user experience and technology. Empcenter seemed a little more configurable for our purposes over Kronos and that's how we landed on that decision.
Front line employees interface not just with the clocks but they also use the time clock on their computers while some entered their own time. Managers entered and approved time. HR managers were local SME's and were the first level of administration when questions arose. Finally, there are 2 administrators that keep the system rolling.
A fairly technical background is needed. A configuration background is very helpful as well as an understanding of SQL and table structures.
  • Collect time in the factory
  • Apply complex and diverse work rules
  • integration with other time collection systems.
  • collecting data from a POS device and sending that attendance data to workforce
  • collecting data from a telephone system and sending that attendance data to workforce
  • We had one location that had clocks spread across 2 physical locations with clocks about 20 miles apart. We were able to configure the clocks so one could clock in one location and clock out at the other location.
The software just plain works. The company could be a little more timely in their responses to post implementation queries and problems but all-in-all they do a decent job. Given the large implementation effort, it would take a great deal of frustration to move away from them and at this point, there is a good level of satisfaction with the product.
Extremely knowledgeable staff that truly care about our business processes
Traci Yates | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
EmpCenter was implemented across our entire campus to serve as a time keeping system for all employees. This system allows for us to keep time electronically and load the reported work hours into our payment system. Previously we were using a home grown timeclock program for parts of campus and only some employee types, student employees. This has allowed us to move away from paper processing of time sheets to an electronic web based system.
  • EmpCenter is accessible from many platforms, such as, web based computer interface, physical wall clock units, and smart phones and tablet products; making it convient and accessible from many different work locations and operational needs.
  • The product is customizable so it can be made to work with different needs and desires of a company. For example we have some employees who clock in and out for lunch and some who do not. We have employees who report work hours and some who only report leave time used. Being flexible in this way allows the program to address the many different employee types we pay.
  • The display is user friendly, organized and easy to follow. EmpCenter's main Dashboard screen breaks down the different activities one may want to do into catagories, time sheets are able to be displayed in three different views and printed with different information included or not depending on the users needs and wishes. Reports are available in four different print formats. Most activities are able to be customized by sorting, view type, format, etc.
  • EmpCenter's report features need improvement. While it is nice that the user has several options for the format to receive the report in and with a recent update reports can be scheduled to run and be printed or emailed to the user or someone else of their choosing on a regular basis, daily, weekly, monthly. The reports never seem to have all of the information you need on one report and need a lot of manipulating to get the results you actually need. For example we have reports with employees names that show total hours worked, but don't include rates of pay or the job title. When employees have more than one job or rate for the work they are preforming you don't get that breakdown of information with their total hours worked. Another report includes three ways of reporting the same total hours but don't all round the same so, for example the total clocked hours may show 34.3 hours and the work study hours on the same report that should match round to 34.2. We have asked for certain data to be added to certain reports such as a supervisor name and it seems to be such a task for that to be provided and a high cost we are not getting these request met.
  • Management of time sheets when a supervisor has many employees is difficult. EmpCenter only allows for one manager to be named for each employee. In most settings this may make sense but in our environment in particular with student employees we often have more than one person who oversee different aspects of that employees work and both need access to their records. In our Housing and Dining department we have three managers who are together overseeing several hundred student employees. One manager may be primarily responsible for the employees pay rates and evaluations while another scheduling and they may not all be working at the same time. Because only one of them can have access to an employee’s time sheet if that person is not in and an employee needs assistance with something in EmpCenter the other managers can't help them. Also the display only shows up to 500 employees or assignments. We have some units who have up to eight different assignments for one employee. These areas will have several employees each with several different assignments which means several individual time sheets. This all will result in more than 500 and the supervisor has to use a search feature to get to the employees who do not display in their more user friendly list. Also this many assignments results in many time sheets and the clock times report separately for each and do not combine into one larger complete time sheet so each must be managed separately. It would be nice if there was a view that combined all hours into one time sheet view. Finally on this note when a supervisor is approving time they can only approve one time sheet per employee at a time so they have to do mass amounts of approvals and ultimately simply don't approve time sheets when they are dealing with so many.
  • Probably our largest problem is that when we do have programming that is not working properly or aspects of the system that we would like improved it is difficult to get those corrections made and made in a timely manner. I do not work directly with the company, but it has taken a few payroll cycles to get programming fixed for some things causing a lot of manual work in my area to pay employees correctly. If anyone is looking at purchasing this product I advise that they be very clear and detailed upfront with what they are getting and what is included in the cost they are being quoted. Because this is a customizable program you buy an off the shelf basic and the company works with you to price what programming will be done from there. Things we thought were covered we are finding are not and it is very costly to add other programming to our contract. I often feel it is not a high priority for them to resolve problems we are experiencing however it is very important for us and the work we are trying to do.
  • We also have problems with access to the system in different ways and needing more roles. EmpCenter has a role for a user who only has access to certain activity such as reporting their time and requesting time off, a role as a manager who can approve time off and time sheets and see their employees records, and a super user role who has more administrative access to override things and handle some of the errors and issue we may experience. in my role I am an administrator for several different areas of the campus and need to access the system at a higher level to assist employees and managers but can only have the manager role but with wider access granted. So by this I mean that I see the features a manager sees but am seen as a manager of all employees in several areas on campus where the other manager role is restricted to just that managers employees alone. In this sense I suppose this is a fourth role the system allows, but I can't do any more actions than a manager can i can just see more people. The super user role is not granted because it is at such a higher level that they can actually effect programming and this role is highly restricted so that users don't inadvertently corrupt the program. I feel there needs to be one more layer in between the super user level and the manager level. I would like to be able to delete time when employees have clocked in by mistake and simply want that removed or when there are more minor problems with a record that I can't correct. Also when a manager is out and has not delegated their employees to someone else to manage I would like to be able to make that delegation so that someone in the unit can review, correct and approve time in place of that supervisor who is gone.
  • Overall we have had many problems with things not working right and trying to get the system to calculate properly, finding ways to get information we need from it, and managing and using it. I am sure these are general growing pains anyone would have when transitioning an entire university to a new electronic system, but it has been a difficult first year. If you are thinking of implementing this program have a good communication plan, someone who is the lead and will get things taken care of when they need to be, and clear roles and responsibilities lined out so that everyone knows who does what and who to go to when there is a problem.
EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.
  • EmpCenter has reduced the amount of time administrators are spending on payroll. Certainly it has made our entry to our pay system more efficient since we can simply load the data from the time keeping system and we are not collecting actual physical signatures and paper timesheets that must be reviewed for accuracy and completeness. The system does this for us and some automatic calculating of certain pay due that we were hand adding. However the feedback I am getting is that the supervisors feel their work has been increased greatly. They are spending more time correcting and approving time. Essentially the work we were doing in our central offices to review and correct time the supervisor must now do as they approve the time. We have now asked them to be more responsible for proper reporting and use which requires they know more about the rules and many different aspects of pay than they had before. We have employees who are union represented and get some benefits from the contract others do not receive, contract employees who have certain pay aspects in their contracts that must be known, as well as temporary employees and students who get very different pay from the other employees. While some things have been programmed for the system to know and handle, some things must be added to the time sheet to pay properly or the way time is reported is different (some clock out for lunch some don't) supervisors must now know these differences while that used to be a role that was more mine as an administrator. Now I just help them and audit and review.
  • Kronos Workforce Management
I did not make the decision to select EmpCenter and only know our university also considered Kronos although I assume there were other products considered. My use of Kronos was only at an employee level and I am not sure how it all stacks up for sure. What I do think is that EmpCenter is more customizable than other products and was seen to be able to adapt to fit all of our needs so it was a system that could be used by everyone. I think it is good we have one time keeping system and don't have some employees using paper or a different system because the one could not meet our needs, but as I said this also makes it more difficult to network with other users and to get improvements made quickly.
There are super users who have almost ultimate control and only 4 or 5 of these. Then there is a management level who can access time sheets and reports for all users and there are at least 5 of these people in each admin center around campus. There are 7 admin centers. Finally there are users who clock in and out and submit or approve time. We have about 1000th employees around the world. There are also some technical computer support doing program loads and upgraded. So maybe 3 of these people.
Now that we have gone through so much time to implement the program and transition our employees to use it I don't see the university dropping it and going to another system any time soon. I think we will continue to find ways to make it work and to work around the areas that are lacking for us and work for improvments to be made as they can be.
Score 7 out of 10
Vetted Review
Verified User
Until a year ago we still used paper time sheets and each month hours were manually entered into Banner for our University to pay our employees. We decided it was finally time to start using an electronic system for employees to keep track of work time and paid leave.

We began using EmpCenter about 1 year ago and rolled it out over 6 months to all of our employees. Our payroll is confusing because we have Classified (Union) employees, Faculty, Students, etc., so many types of employees with various levels of eligible leave and overtime rules. We had to find a system that work for all of these types of employees but was still affordable (we are a State university) and easy for our end users and worked with Banner.

So far EmpCenter has been a work in progress. Many of the things we thought would be easier have become easier over time. Although the implementation has not been as smooth as we wanted and some of the items we were told would be easy to program have not been as easy as we thought and have cost us more money. Although, overall, it has been a system that is more accurate in recording time than our previous paper time sheets and makes us more compliant with things like overtime eligibility.
  • Requesting time off.
  • Recording of time.
  • We have many different employees with different eligibility for leave and overtime pay and it has not been as easy for us to set all of these different employee up.
  • The log in screen is tiny, could be larger for easier viewing.
  • For employees that have more than 1 job or change jobs from term to term or throughout the year there are some difficulties with those transitions.
  • Instead of Enter My Hours, it should say My Timesheet. Most of our employees are salaried and only used EmpCenter for leave requests for time off. If they want to view their time sheet Enter My Hours does not seem like the appropriate name.
For a company with standard employees who all have the same leave accrual and overtime rules I think EmpCenter would be an easy system to implement and use.
  • Each month supervisors had to run a report to see what leave their employees had available to use and then manually go through each paper time sheet to see if the leave used matched the leave available, that is no longer necessary.
  • Employees can see what leave time they have available and no longer request time off when they do not have the leave available. The system will not allow.
  • No more paper requests for time off. Save on paper and save time on paper being lost.
For previous employers I have used Kronos and Payrollmation. I think EmpCenter is in the middle of those two. It is easier to use but does not seem to have all the bells and whistles such as Kronos.
After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.
  • Don't know
Score 7 out of 10
Vetted Review
Verified User
Corporate implemented EmpCenter in order to make timekeeping smoother for payroll processing. The software has been rolled out incrementally throughout the company. EmpCenter is a more user friendly software allowing employees the ability to record their own time as needed. This means workers who are called in on a weekend may better ensure their time is entered rather than relying on payroll personnel. In addition, payroll administrators are better able to track employee hours and ensure that when an employee is missing a clock in/ out, for example, that the error is corrected and the employee is paid accurately.
  • As stated EmpCenter is more user friendly making time entry smoother and sometimes faster.
  • EmpCenter allows managers to track their employees time and address any issues they may see - for example patterns of tardiness.
  • Employees are more empowered with the software because they can now take ownership of their time.
  • One feature I would like to see on EmpCenter is a vacation calendar that monitors all vacation requests for all employees within a group.
  • EmpCenter is not wholly compatible with other softwares and there are occasions when time data does not properly translate.
  • Moreover, I would like EmpCenter to automatically provide timekeepers with delegations from managers. This way if a manger does not want to grant the timekeeper authority it is easier to rescind, rather than tracking down all managers to grant timekeeping privileges.
I believe the system is well suited to office workers. EmpCenter is not particularly helpful in remote locations with poor internet and phone services. If better remote location access is available it could also work well for those who frequently travel outside a main office building.
  • Employees can now better track their hours and ensure they are paid accurately by payroll.
  • Timekeeping is faster and smoother for most administrators.
  • The system does need to be slightly more compatible in translating its data from the home software to another software.
EmpCenter is a new software to the company however, I only trained on the old software for a few months before EmpCenter was introduced. I think EmpCenter has a smoother data entry process and can run more in depth reports, but since this is the system I know best I cannot accurately compare it to previous software.
Mostly payroll support and managers use this to monitor hours and pay employees. Data entry and analysis are important skills with this tool.
I believe the software is more streamline and accurate compared to other timekeeping systems.
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