Workgrid

Workgrid is an AI-powered digital assistant platform designed to enhance the employee experience by providing personalized recommendations, automating tasks, and guiding employees to the right resources and information within the digital workplace. According to the vendor, Workgrid caters to professionals in various industries including Human Resources, Information Technology, Communications, Finance, and Procurement. It is suitable for companies of all sizes, from small businesses to large enterprises.

Key Features

AI Work Assistant: According to the vendor, Workgrid allows users to create conversational AI experiences to streamline processes, automate tasks, and guide employees to the right resources and information. Users can receive personalized recommendations, tasks, and notifications throughout the workday. The vendor also claims that Workgrid leverages conversational AI to facilitate chat across business applications, documents, and knowledge bases to find relevant information.

Smart Notifications: Workgrid abstracts notifications from critical business systems and presents them in a single location, as per the vendor. It enables users to deliver targeted and personalized communications to employees based on location, job function, etc. The vendor also claims that Workgrid provides real-time alerts on important updates and changes, increasing engagement by placing notifications alongside corporate communications.

Microapps: Workgrid integrates with existing systems and applications to centralize access to important tasks and information, according to the vendor. It enables employees to submit and manage IT help desk tickets, expense reports, and procurement requests. The vendor states that Workgrid automates routine inquiries and tasks, freeing up time for employees to focus on higher-value work. It also claims that Workgrid reduces digital friction and context switching by abstracting tasks and information from disparate systems.

Chatbot: According to the vendor, Workgrid improves the employee experience with a conversational interface available 24/7. It allows users to program the chatbot to answer common questions across the enterprise, making information easy to find. Workgrid also streamlines case management by enabling employees to submit and manage IT help desk tickets. The vendor suggests that Workgrid can reduce HR and IT support costs with 24/7 access to FAQs.

Integrations: Workgrid integrates with leading HR applications to provide employees with quick access to information such as time-off balances, payroll details, and training alerts, according to the vendor. It also integrates with leading IT applications to enable employees to submit and manage IT help desk tickets and approvals. Workgrid can integrate with leading expense and procurement systems to simplify time-sensitive approvals for expense reports, timesheets, and procurement requests. The vendor claims that Workgrid centralizes information and tasks from existing systems and delivers them to collaboration platforms such as Microsoft Teams, SharePoint, and intranets.

No-Code App Builder: Workgrid offers a visual drag-and-drop interface to accelerate the delivery time of new apps and integrations, according to the vendor. Users can customize and build conversational AI experiences using a no-code app development tool. The vendor also states that Workgrid provides pre-built app templates to reduce time, effort, and cost. Workgrid can integrate with over 200 business systems and data sources to create custom experiences.

Templates: According to the vendor, Workgrid provides access to over 50 pre-built app templates to quickly deploy improved employee experiences. Users can customize these templates to fit specific needs and requirements. The vendor claims that Workgrid reduces the time and effort required to build conversational AI experiences. It also provides pre-built templates for various use cases to streamline the development process.