TrustRadius Insights
WorkHub Tasks has proven to be highly effective in tracking and managing resolved tickets, significantly improving customer support and …
Starting at $1 per month per user
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What is WorkHub Tasks?
WorkHub Tasks is a task management platform that is designed to help organizations build better relationships with customers. The platform provides roles and rights to ensure that data privacy is maintained both within and outside the company.WorkHub Tasks also…
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Pricing
Entry-level set up fee?
- Setup fee requiredRequired
For the latest information on pricing, visithttps://www.workhub.ai/tasks/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1 per month per user
Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is WorkHub Tasks?
WorkHub Tasks is a task management platform that is designed to help organizations build better relationships with customers. The platform provides roles and rights to ensure that data privacy is maintained both within and outside the company.
WorkHub Tasks also includes escalation management features, which help ensure that tasks are completed on time and according to the requirements. Additionally, the platform allows for ticket creation from multiple channels, such as email and the web.
Finally, WorkHub Tasks offers the ability to use digital signatures to sign contracts easily, making the process more efficient and streamlined.
WorkHub Tasks Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
WorkHub Tasks Screenshots
WorkHub Tasks Competitors
WorkHub Tasks Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global, North America, Europe |
| Supported Languages | English, German, Spanish |
WorkHub Tasks Downloadables
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Reviews and Ratings
(2)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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WorkHub Tasks has proven to be highly effective in tracking and managing resolved tickets, significantly improving customer support and retention. Reviewers have praised the software for its ability to automate customer support responses, freeing up time for more pressing issues and providing faster problem-solving. One of the standout features of WorkHub Tasks is its ability to generate or automatically assign tickets based on communication channels, which has been particularly helpful for remote workers in efficiently managing customer queries. Additionally, customers appreciate that the software enables communication with users and contractors without sharing personal work emails, ensuring privacy and security. WorkHub Tasks simplifies ticket management by providing a clear overview of each ticket, including which agent is working on it and consolidating email conversations in one place. Compared to other task management tools like Zendesk, Groove, and Salesforce Service Cloud, reviewers have found that WorkHub Tasks offers a more user-friendly and visually simple solution for streamlining customer service processes. Overall, users have experienced improved support work efficiency, ease of client communication management, and timely resolution of tasks with WorkHub Tasks.
Priority-based ticket management: Users appreciate the ability to prioritize tickets based on urgency or importance, which helps them efficiently manage their customer support queue. Several reviewers have mentioned this feature as a key advantage of WorkHub Tasks.
Omnichannel support: The omnichannel support feature of WorkHub Tasks is highly praised for making it easier to manage customer inquiries from different channels. Many users have highlighted this functionality as a significant benefit that enhances their customer support operations.
Automated ticket generator: The automated ticket generator is considered a game-changer by users, as it saves them time and effort in managing their tasks. Multiple reviewers have expressed their satisfaction with this feature, emphasizing its efficiency in creating and organizing tickets seamlessly.
Minimal Knowledge Base: Some users have mentioned that the software's knowledge base is quite limited, which can make it challenging to find answers to certain queries. The lack of comprehensive documentation may require users to seek assistance from support agents more frequently.
Difficult Search Functionality: Several reviewers have expressed frustration with the search functionality in the software. They have found it difficult to retrieve past communications and suggested improvements to enhance search accuracy and usability.
Delayed Email Delivery: Users have reported instances of delayed email delivery within the system. This issue has caused some agents to miss tickets or respond late, negatively impacting customer satisfaction. Enhancements should be made to ensure timely email notifications and ticket management for better agent performance.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
December 08, 2022
With WorkHub Tasks, our customer service handling time has decreased
Score 9 out of 10
Vetted Review
Verified User
After collecting and reviewing customer feedback, the helpdesk ticketing system WorkHub Tasks automatically creates and assigns tickets to the relevant individuals. Users can organize the tickets according to their importance. This method makes customer contact more manageable and accessible. To prevent any data leakage, WorkHub Tasks encrypts all of your data using the correct SSL standards.
- The chat feature allows us to have real-time conversations with customers
- It helps us to resolve customer issues more quickly.
- WorkHub Tasks make it possible for the team to raise customer satisfaction
- The constant "ring" of new chats is annoying and disruptive.
- Sometimes, it crashes when someone tries to use two or more chats at once.
- Its too costly for small businesses.
- The ability to decide how many chats a person can handle at once.
- The best security measures to protect your data
- Customizable widgets and web forms
95%
9.5
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- Customer satisfaction has increased.
- Increased number of contacts handled each day.
- Reduced number of incoming emails.
HubSpot has a lower learning curve. On the other hand, WorkHub Tasks provides project management on a larger scale, giving more priority to the tasks; that is why it is my favorite.
October 24, 2022
Best ticketing system to handle your client queries!
Score 9 out of 10
Vetted Review
Verified User
In our business, the main purpose of using WorkHub Tasks is to retain clients through excellent customer support. By serving as a link between us and our clients, WorkHub Tasks enables us to keep track of the questions we've received and the ones we've already responded to. Additionally, because the client question is automatically assigned to the appropriate person, we can verify that no client query is left open for an extended period of time.
- It offers a decent task manager
- It generates tickets automatically from consumer inquiries
- It comes with built-in integration with numerous channels.
- After the projects are finished, there should be a mechanism to sort them.
- Search by username ought to be available.
- There should be a project-based sorting.
- Ticket Prioritization
- Multiple Channel Integrations
- Automating Ticketing System
98.33333333333334%
9.8
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- Intelligent query handling due to relative task assignment
- Smart instead of the hard work enables using resources on other tasks
- customer retention has gone up significantly
Asana is a tool that we have used and is closely related to WorkHub Tasks. It is also a ticket-generated tool for project management but we have only used it for some of our running projects. Asana is well suited for internal communication and project management, but on a larger scale, WorkHub Tasks is good and my preference.