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WorkJam

Score10 out of 10

3 Reviews and Ratings

What is WorkJam?

WorkJam is a digital workplace platform designed to meet the needs of frontline employees. According to the vendor, it offers a range of productivity tools to enhance employee engagement, streamline task management, improve communication, and facilitate learning and development. The product is suitable for businesses of all sizes, including small businesses and large enterprises, and is utilized across various industries such as retail, hospitality and food services, healthcare, manufacturing, and logistics, warehouse, and distribution.

Key Features

Task Management: WorkJam provides a task management feature that enables organizations to standardize and centralize operational execution. Operational leaders can plan and assign tasks to employees, track progress, and ensure consistency in task execution across different locations.

Employee Communication: WorkJam facilitates top-down and peer-to-peer communication, allowing organizations to effectively engage with frontline employees. The feature enables targeted messages based on worker locations, roles, skills, or interests.

ExpressPay: WorkJam offers an ExpressPay feature that allows frontline workers to access earned wages in advance. Employees can receive a fixed percentage of their pay on a daily to bi-weekly basis.

Open Shift Marketplace: WorkJam's Open Shift Marketplace helps organizations optimize workforce capacity by sourcing shift coverage needs across markets and regions. The feature enables the broadcasting of open shifts to eligible employees and facilitates shift swapping with qualified coworkers.

Employee Learning: WorkJam's employee learning feature enables organizations to provide training and upskilling opportunities to frontline employees. The feature includes mobile learning, surveys, assessments, and targeted communications.

Simplified Self-Service: WorkJam offers a simplified self-service feature that provides employees with a user-friendly interface to access various functionalities, including task management, shift management, employee communication, and employee learning.

Works on any device: WorkJam is designed to be compatible with smartphones, tablets, and desktop computers, ensuring accessibility across different devices.

Works on any platform: WorkJam is compatible with various operating systems and platforms, allowing organizations to integrate it seamlessly with their existing technology infrastructures, such as Microsoft Teams and Salesforce.

Total Workforce Engagement, One Stop Digital Workplace for All Employees.

Use Cases and Deployment Scope

Overall, I like their task manager, learning, and all the communications tools that are in-built. Enables my HR team to manage all employees, including those in the field and working remotely; it's easy to assign tasks and keep track of them. I also like it's a one-stop shop that makes it easy for team members to regularly check their roster, submit availability requests get training, and complete surveys on time. The support team is wonderful and very proactive.

Pros

  • Super Easy to set up everything.
  • Convenient for sharing any information across any department.
  • Manage hundreds of field and remotely working employees easily.
  • Improves collaboration and teamwork as its a one stop shop.

Cons

  • No major dislike, I like how the updates are done constantly to add up new features.
  • Great support system that is very proactive and user friendly.

Most Important Features

  • Performance Management/Appraisal.
  • Talent Management.
  • Time and Attendance.
  • Scheduling.

Return on Investment

  • Act as a communication tool for our employee's private messaging and as well as schedule management and workflow improvements.
  • Manages employees who are in the field or remote working by assigning them tasks and having a follow-up.
  • Empowers our digital workplace by enabling last mile of workforce management.

Alternatives Considered

Xoxoday Empuls and Workday Financial Management/Revenue Management

New player in the communication space that punches above its weight

Pros

  • The basic functionality is similar to other mainstream social media apps so it has a low learning curve for users.
  • The mobile interface looks sleek and modern.
  • The channel function makes it easy to set up different user groups.

Cons

  • Signing into the mobile app using SSO is not particularly user friendly.
  • The restrictions on file sizes, particularly for video, can be tricky to navigate around.

Most Important Features

  • Single Sign On functionality.
  • Flexible access levels users and super users.
  • Android and Apple mobile app.

Return on Investment

  • Increased and positive cross-team communication.
  • Quick communication method as opposed to EDMs.

Other Software Used

SAP Litmos, ADP Streamline Payroll