Overview
What is WorkMarket by ADP?
WorkMarket was founded in 2010 and in 2018, was acquired by ADP, a global provider of HR technology and services. With ADP resources, WorkMarket continues to be focused on providing enterprise technology to help companies unlock the power of their…
Excellent product with a fatal flaw-its management.
- As a client, I am able to supplement my labor force and service clients who are outside my normal …
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What is WorkMarket by ADP?
WorkMarket was founded in 2010 and in 2018, was acquired by ADP, a global provider of HR technology and services. With ADP resources, WorkMarket continues to be focused on providing enterprise technology to help companies unlock the power of their extended workforce. WorkMarket is freelance…
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Upwork headquartered in Mountain View, California offers their eponymous freelance management system (FMS).
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(7)Attribute Ratings
Reviews
(1-2 of 2)- You get techs who are ready to work
- You can increase the coverage of your service area, in some respects
- You can use local techs as well if your team is busy
- You don't really know who you are going to get
- There's not a lot of followthrough. This tech will act as an adjunct to your company, and you are left holding the bag for their work
- We had one bad experience, and decided to go a different route for growth
- Positively, we can respond to out of state client emergencies with this service.
- We actually don't make that much money on a call, it's negligible, so the ability to call them is really the selling point. It can help get contracts and footholds elsewhere, but it won't by itself generate much income if any.
Excellent product with a fatal flaw-its management.
- As a client, I am able to supplement my labor force and service clients who are outside my normal territory.
- As a resource, I am able to offer my companies technical ability in a transparent manner to others to facilitate their services to their clients. (Transparent in the context that I am no longer representing my company but rather branding as an actual member of the client's organization)
- Offers technicians from a large geographical area (most major cities, many smaller cities, a limited international selection).
- Creating competition - Mixed bag with this one depends on your outlook. Are you in favor of finding the person who will work for bottom dollar? I'll leave that aspect for your personal view.
- Project Tracking: While I should likely have listed this first and I will say they do a better job than most at this it could use some key upgrades.
- 1099 filings and fiscal tracking -- They got this much down pat gotta admit.
- A major concern to many is as a Sass they have a Forum that is conveniently crippled, 2 months prior to a major purchase of a competitor all comments in the forums became unavailable and new comments don't track or operate fully. This has been attributed to several issues but now 4 months later with zero fix and no apparent efforts to improve or acknowledge the problem exists. This would only be seen as benificial if the tone of most users comments were negative in my view otherwise I would think it would have been regarded as an invaluable feature.
- Mixed Bag- As a Client you are afforded every luxury. You have full privacy protection from those you hire to perform work. You can cancel work after its been completed and not have to pay the technicians with little or no consequence as ADR is mandated and is often out of the affordability range of most technicians, the platform holds a stead fast rule not to interfere or to penalize clients for misbehavior. If you do run afoul of their TOS you are given wide birth to fall back in line and only required to meet the absolute minimal efforts to do so, such as settling for pennies on the dollar with any account owed. The CON is being a Resource all of the above are true statements only in reverse.
- See my second Con and you can imagine that retention of qualified individuals on the resource side would probably be troublesome. Yet in truth they do tend to attract allot of new blood to the worker pool, the CON is its new blood- Not seasoned professionals with lots of experience as would be so very handy when things go sideways on a job.
- Due to reason #2 and #3 well as you can imagine it can be difficult to maintain a professional edge or appearance. In a short time it becomes clear to the end user and the corporate entity in whole that the work has been subbed to contract labor via a impersonal internet dispatch. You can mediate this issue with contacting the technician via skype or other videochat to review the project and get a better feel for their expertise level and confidence. However don't expect to pull off any large project or service contract without the use of Workmarket becoming apparent to all fairly quickly. Those who are successful have by majority been upfront with their clienty in the first place about the use of the platform.
Yes this is about software but you are only going to get out of the platform what you put in. The software supports your bookkeeping and management but it is a service and the key to this software's value is in its end result and the final product as shown or sold to your client or organization --this is why I am indepth about its human interface or human segment-ie the technicians("resources" as their called on the platform).
I will say the software side of the product, the ability to track work, the financial accounting and the interface are all pretty good. The product has unlimited potential and I was its cheerleader for the first few years. However over time with broken promises as to issues we encountered and policies that leave many to feel as if the companies owners could not give a single rats### as to their effects on the people that rely on the service has left a truly sour taste in my mouth. While outages and data loss have been very minimal the times it has occurred it was a nightmare to get them to own up to their errors and no and I mean NO effort was made to notify or to mediate the issue on their side. It was literally wait two days and now its back but without allot of data feel free to use it we wont acknowledge anything happened. I was left dumbfounded and amazed. Their policies of shielding clients from resources efforts to collect on funds due is nearly criminal and I would venture will cause them some issue in the future. Personally it spoke to the lack of morality with the powers that be --This has been the primary reason we stopped using the platform as it facilitates immoral financial loss against those who are in dire financial straights to start with-- Most IT freelancers are filling a void between jobs or trying to cover expenses that were unexpected, They are in no position then to encounter non-payment and when they turn to the service that is the payee of record be stonewalled by the platform they had entrusted. This is not only our experience but was well documented in the forums as a regular occurrence.
- Initially this service was a life saver, and five years ago its mission statement and outlook stood to take it through the stratosphere. Unfortunately the losses incurred as of late due to their revised TOS and mission statements have resulted in losses that we can no longer weather and with no stated intention of righting the issues as they have been presented repeatedly by many large clients to the support staff of WM, we are looking for alternative options and use the service only when it is absolutely unavoidable. Data loss from a issue they refused to acknowledge initially nearly cost us the ability to collect from a client at all and 5 months later is still an issue we are dealling with yet the level of interaction and concern by the platform has been nearly void as it relates to the lost data.
- The platform is subject to human interference/interaction--meaning the end purpose is to either complete work for a client as a resouce or issue work to be completed by resources and you will inevitably find that there are some humans that are simply of poor values. Thus scams and thefts are a real issue that plagues all freelance platforms however the response made must not be automated but requires human intervention on a pro-active scale with real world sensibility. This is completely non-existent on WM. the sad truth is that in fact the platform all but encourages it by shielding those who are guilty of such behavior. This is an extreme claim I do not make lightly, as I said I was a big fan of the software and still am, however those who run it are running it right into a wall.
- ROI is important but nearly an impossible trait to asses in light of the larger aspects which should be considered- loss of perceived brand value, loss of customer confidence in expertise, cost or doing something twice or three times.
- Field Nation and OnForce
Field Nation's GUI was difficult and cumbersome but has gone through some improvements honestly they may be a better choice but it was simply a gut choice that we steered away from them back in the day, however, we may be giving them a second look here shortly. They are plagued by some of the same uneven treatment of their customer base as WM is. However, it is not as drastic a case is our understanding but definitely has room for improvement.
to assist WM tech if reading this- Its in regards to FastFunds payments in the accounting section.via desktop interface any browser they all have same issue.