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PestPac, a comprehensive solution for pest control businesses, offers a range of use cases aimed at improving customer accounts, …
Overview
What is WorkWave PestPac?
IFS company WorkWave offers PestPac, a pest control business management solution, available to support smaller and enterprise level (PestPac Select) solutions, boasting an integratable payment solution (WorkWave Payments), and integrated marketing (WorkWave Marketing).
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What is WorkWave PestPac?
IFS company WorkWave offers PestPac, a pest control business management solution, available to support smaller and enterprise level (PestPac Select) solutions, boasting an integratable payment solution (WorkWave Payments), and integrated marketing (WorkWave Marketing).
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is WorkWave PestPac?
WorkWave PestPac Video
WorkWave PestPac Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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PestPac, a comprehensive solution for pest control businesses, offers a range of use cases aimed at improving customer accounts, scheduling, and reporting. Users appreciate the easy communication channels with customers through Slingshot and the customer portal, enabling efficient interaction. The software's routing capabilities contribute to improved efficiency by minimizing missed work and optimizing technician routes. Customers and software support are responsive in resolving issues, benefiting customer care and accounts payable departments. Additionally, technicians find it convenient to have access to all customer phone numbers on their devices. Overall, PestPac streamlines the entire pest control process from sales to payments, providing solutions for customer challenges, billing errors, and efficient operations. It also offers customizable account management tailored to individual company needs. By going paperless and providing remote access to customers, PestPac saves significant time for businesses while adding professionalism to their operations. The software's key features such as scheduling, service notes, material usage reports, and CRM creation enable easy management of various tasks for managing operations. Furthermore, PestPac helps track technicians through GPS, store data electronically for business intelligence purposes, facilitate payment processing, enhance communication with customers and improve productivity with its route optimization capabilities.
Efficient Scheduling Tool: Many users have praised the scheduling tool in PestPac, considering it the best they've used. They found it to be fantastic and efficient, allowing them to easily schedule appointments and generate reports with excellent data. Some users mentioned that the routing software efficiently creates monthly schedules, making it great for creating and scheduling orders.
Consolidation of Information: Users appreciated that PestPac consolidates all information in one place, including appointments, contracts, GPS information, and an answering service. They found this feature valuable and unique, as it allows them to easily access all necessary information without having to switch between different systems or applications.
Helpful Customer Service: The accessibility and helpfulness of the customer service team were highly praised by users. They mentioned being able to easily get assistance when needed and described the support staff as knowledgeable and responsive. This prompt customer service was seen as a significant advantage in the fast-paced industry where quick answers are crucial.
Cons:
Price Point: Some users have expressed dissatisfaction with the high price point of the software. They feel that it does not provide enough value for the cost, making it an expensive investment. Lack of Automation: Several reviewers have mentioned that the software lacks automation capabilities, which leads to manual and time-consuming tasks. Users desire more automation features to streamline their processes and save time. Support Issues: Users have reported issues with the support team. Some mention that paid sessions are prioritized over free assistance, leading to a drain of money from users. Additionally, users find support to be unhelpful at times, especially when compared to other channels like the Facebook page.
Users commonly recommend Pestpac for its detailed reporting capabilities, prompt customer assistance, and user-friendly platform. Reviewers have praised the platform's ability to pull detailed reports, allowing users to analyze data and make informed decisions. Customers have also highlighted the promptness of Pestpac's customer support, stating that they receive timely and helpful assistance when needed. Additionally, many users appreciate the user-friendly nature of Pestpac, finding it easy to navigate and operate. Overall, users find Pestpac to be a valuable tool for their business needs.
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