WorkWave - A flexible routing solution
- Allows for quick imports of orders.
- Notifications for customers.
- Customization of truck variables.
- Customer notification
- Quick imports and changes
- Reduced miles driven.
- Improved customer communication.
WorkWave Route Manager is a route optimization software for delivery businesses from IFS company WorkWave (since the 2017 acquisition) emphasizing route optimization, integration with GPS, and shipping tracking status, among other capabilities.
WorkWave Route Manager is a route optimization software for delivery businesses from IFS company WorkWave (since the 2017 acquisition) emphasizing route optimization, integration with GPS, and shipping tracking status, among other capabilities.
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Operating Systems | Unspecified |
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Mobile Application | No |
WorkWave Route Manager has been widely used by small to medium-sized service businesses as a basic tool for creating routes. Users have reported that the software has been helpful in managing resources and improving labor planning by addressing double routes and timing. Despite some initial frustrations with the lack of improvements, users have generally had positive experiences with the software, finding it intuitive and free of glitches or bugs. The knowledgeable support system has provided timely assistance when needed, and the training documents on the website have proven beneficial in getting familiar with the software. By significantly reducing routing time by up to 2 hours or more, WorkWave has demonstrated its ability to streamline operations and generate time savings for users. Technical support has been great, offering quick and simple solutions to user queries. While users have found webinars and site information excellent, they suggest that downloadable training videos would be valuable for internal training purposes. It is worth noting that the cost of the software may increase as more vehicles are added to the fleet.
One standout use case of WorkWave Route Manager is its ability to dramatically increase efficiency for users, allowing for denser routes and successful launches of new stores. By saving users 8+ hours per week, this software generates significant time savings for businesses. Users also appreciate the timely replies they receive from customer support. With its ease of use and effectiveness, WorkWave has become a crucial tool for daily operations, providing detailed and easy-to-reference routes that improve delivery accuracy. Additionally, WorkWave's optimization algorithms have helped users reduce the number of routes used for shipments by 30%. However, some users have had negative experiences with unhelpful account representatives and misinformation. On a positive note, the software keeps drivers accountable by providing information on time and routes taken for each order, resulting in improved customer satisfaction. Overall, WorkWave Route Manager optimizes delivery processes by cutting truck delivery time in half, preventing overcommitment to customers, streamlining systems through efficient route creation, and facilitating easy transfer of information to drivers. It is considered a cost-effective solution for efficient routing and GPS tracking of vehicles, with users reporting month-over-month savings compared to previous systems.
Transition to web-based system: Many users appreciate the transition from a paper-route system to an online web-based solution, as it allows them to monitor drivers' progress from anywhere with an internet connection. This has been mentioned by numerous reviewers who find this feature highly beneficial for their business operations.
Easy route management and customization: Users find it easy to provide drivers with all relevant information along with their route, and they appreciate the ability to make changes to a route, such as adding or deleting a delivery, using the drag & drop feature. The simplicity of managing routes and customizing them according to specific needs has been praised by several customers.
User-friendly interface and great support: Reviewers consistently highlight the ease of use and setup of Workwave route manager and GPS online software. They also appreciate the constant focus on improving and adding new features. Additionally, users value the attentive support staff and their willingness to gather feedback for improving the user experience. These aspects have been positively mentioned by multiple users who find them crucial in their satisfaction with the product.
Unstable System: Many users have consistently found the system to be unstable, often experiencing issues with data loss. This recurring problem has led to frustration and inconvenience for these users.
Increased Routing Time: According to users, the new system has significantly increased the time it takes to perform routing tasks. This doubling of routing time is seen as a major drawback by many reviewers.
Disappointing Look and Functionality: Users express disappointment with the look and functionality of the new system, describing it as a step down from their previous experience. The dissatisfaction stems from both visual aspects and usability concerns raised by these users.