Name: Basic Workflow: WorkWave Route Manager Training Video '21
Uploaded: 2021-09-28T13:03:14.000Z
Duration: 6 min 3 s
Description: We've taken some of the most popular questions and turned them into short videos that you can look over at your own convenience!

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### Fleet Management
Opinions on WorkWave Route Manager's fleet management features are polarized among users. Some users appreciate the real-time tracking capabilities and the ability to optimize daily routes efficiently. However, others express frustration with the lack of comprehensive reporting tools, difficulty in identifying vehicles, and the outdated user interface. The pricing structure also seems to be a concern for some users, with cost being a determining factor in their decision-making process. Despite some positive feedback on the efficiency gains and compliance benefits, there are clear areas where users feel that WorkWave Route Manager's fleet management functionality could be improved to better meet their needs.

### Driver and Vehicle Tracking
Users have varying opinions on WorkWave Route Manager's driver and vehicle tracking capabilities. While some users appreciate the real-time tracking feature and the ease of adding daily routes, others express concerns about limitations such as the inability to track temperature from the dashboard and the breadcrumb limit of 3 hours. The user-friendly interface and the ability to optimize routes efficiently are highlighted as positive aspects, but challenges with reports and GPS navigation to coordinates instead of addresses are noted as areas for improvement. Despite mixed feedback, WorkWave Route Manager's driver and vehicle tracking functionality remains a key component for users in managing their fleets effectively.

### Route Planning and Optimization
Users consistently praise WorkWave Route Manager's route planning and optimization capabilities. They highlight the software's efficiency in creating routes, streamlining processes, and handling a significant workload of orders. Some users have noted the ease of integration with other platforms, such as Magento 2, and the user-friendly interface that simplifies the routing process. However, a few users have expressed concerns about the speed of optimization and the lack of advanced filtering options for routes. Despite these minor drawbacks, the general consensus is that WorkWave Route Manager excels in route planning and optimization, significantly improving efficiency and customer service for businesses.

### Order and Shipment Management
Users generally praise WorkWave Route Manager's order and shipment management capabilities. The flexibility and ease of use of the software have been highlighted, with users noting significant improvements in field technician productivity. Additionally, the integration with work order management systems has been commended for its seamlessness. While some users have expressed concerns about the speed of optimization and the lack of advanced filtering options in routes, overall, the consensus leans towards a positive experience with order and shipment management using WorkWave Route Manager.

Unstable System: Many users have consistently found the system to be unstable, often experiencing issues with data loss. This recurring problem has led to frustration and inconvenience for these users.

Increased Routing Time: According to users, the new system has significantly increased the time it takes to perform routing tasks. This doubling of routing time is seen as a major drawback by many reviewers.

Disappointing Look and Functionality: Users express disappointment with the look and functionality of the new system, describing it as a step down from their previous experience. The dissatisfaction stems from both visual aspects and usability concerns raised by these users.

Transition to web-based system: Many users appreciate the transition from a paper-route system to an online web-based solution, as it allows them to monitor drivers' progress from anywhere with an internet connection. This has been mentioned by numerous reviewers who find this feature highly beneficial for their business operations.

Easy route management and customization: Users find it easy to provide drivers with all relevant information along with their route, and they appreciate the ability to make changes to a route, such as adding or deleting a delivery, using the drag & drop feature. The simplicity of managing routes and customizing them according to specific needs has been praised by several customers.

User-friendly interface and great support: Reviewers consistently highlight the ease of use and setup of Workwave route manager and GPS online software. They also appreciate the constant focus on improving and adding new features. Additionally, users value the attentive support staff and their willingness to gather feedback for improving the user experience. These aspects have been positively mentioned by multiple users who find them crucial in their satisfaction with the product.

WorkWave Route Manager has been widely used by small to medium-sized service businesses as a basic tool for creating routes. Users have reported that the software has been helpful in managing resources and improving labor planning by addressing double routes and timing. Despite some initial frustrations with the lack of improvements, users have generally had positive experiences with the software, finding it intuitive and free of glitches or bugs. The knowledgeable support system has provided timely assistance when needed, and the training documents on the website have proven beneficial in getting familiar with the software. By significantly reducing routing time by up to 2 hours or more, WorkWave has demonstrated its ability to streamline operations and generate time savings for users. Technical support has been great, offering quick and simple solutions to user queries. While users have found webinars and site information excellent, they suggest that downloadable training videos would be valuable for internal training purposes. It is worth noting that the cost of the software may increase as more vehicles are added to the fleet.

One standout use case of WorkWave Route Manager is its ability to dramatically increase efficiency for users, allowing for denser routes and successful launches of new stores. By saving users 8+ hours per week, this software generates significant time savings for businesses. Users also appreciate the timely replies they receive from customer support. With its ease of use and effectiveness, WorkWave has become a crucial tool for daily operations, providing detailed and easy-to-reference routes that improve delivery accuracy. Additionally, WorkWave's optimization algorithms have helped users reduce the number of routes used for shipments by 30%. However, some users have had negative experiences with unhelpful account representatives and misinformation. On a positive note, the software keeps drivers accountable by providing information on time and routes taken for each order, resulting in improved customer satisfaction. Overall, WorkWave Route Manager optimizes delivery processes by cutting truck delivery time in half, preventing overcommitment to customers, streamlining systems through efficient route creation, and facilitating easy transfer of information to drivers. It is considered a cost-effective solution for efficient routing and GPS tracking of vehicles, with users reporting month-over-month savings compared to previous systems.

WorkWave Route Manager is a route optimization software for delivery businesses from IFS company WorkWave (since the 2017 acquisition) emphasizing route optimization, integration with GPS, and shipping tracking status, among other capabilities.

Onfleet in San Francisco offers a fleet management platform containing route optimization and planning, GPS, in-app driver communication (e.g. messaging), task sequencing and linking, and other features.

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MileageWise

WorkWave Route Manager

Fleet Management Software provides control over the deployment of corporate vehicles, as well as providing tools for their maintenance, and also can include GPS tracking of vehicles, route optimization, driver management supporting communication with dispatch or management, and other ancillary features.

Fleet Management

Likelihood to Recommend

WorkWave

Basic Workflow: WorkWave Route Manager Training Video '21

We've taken some of the most popular questions and turned them into short videos that you can look over at your own convenience!

Google Drive

Vice President

WorkWave Route Manager 2022-02-17 10:08:41

Asst Fleet Manager

WorkWave Route Manager 2021-06-17 10:06:36

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Web interface

Easy to use

Home

Fleet Management Software

We use WorkWave Route Manager to route our deliveries to our retail partners. We deliver multiple racks to local garden centers. With WorkWave we can route all our orders as efficiently as possible. Their notification system is really nice as well. We are able to let our customers know when we get close to their location.

Allows for quick imports of orders.
Notifications for customers.
Customization of truck variables.

Customer notification
Quick imports and changes

Reduced miles driven.
Improved customer communication.

We use it to route our delivery trucks for deliveries. We have variable delivery routes as we don't go to the same places and WorkWave has been the best fit for or type of industry. We have 4 locations and we are able to use it to schedule for each location.

The variability of the routes.
Able to put constraints on loads so we aren't overweight.
Be able to let customer know approximate delivery time.

The mapping. Some of the new neighborhoods take a while to get added in mapping.
Some of the times between the different locations are incorrect. The Keys it takes 4 hours to get there but Workwave says 3 hours we have to account for those inconsistencies.

Variability
Estimated delivery times
Constraints you can put on loads.

Confidence we will be DOT compliant.
Able to plan our drivers days to a tee.
Able to see cost difference in cost in different route changes.

WorkWave Route Manager

Overview

What is WorkWave Route Manager?