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Worxogo Nudge Coach and its related tools have proven to be valuable assets for users in service or sales roles. Customers who have …
Overview
What is worxogo Nudge Coach?
worxogo nudge coach helps build high performing Sales, Customer support and Backoffice teams using Behavior science and AI. It acts like a sellers'/ agents' personal productivity coach, that analyzes how each employee is doing, understands their individual playbook and also…
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What is worxogo Nudge Coach?
worxogo nudge coach helps build high performing Sales, Customer support and Backoffice teams using Behavior science and AI. It acts like a sellers'/ agents' personal productivity coach, that analyzes how each employee is doing,…
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What is worxogo Nudge Coach?
worxogo nudge coach helps build high performing Sales, Customer support and Backoffice teams using Behavior science and AI.
It acts like a sellers'/ agents' personal productivity coach, that analyzes how each employee is doing, understands their individual playbook and also what motivates them to do better.
For sellers/ agents, it identifies how to get every seller/agent to do the right activities, consistently.
For team leads it acts like a productivity wingman to help them identify potential goal miss candidates and proactively coach them to improve.
Built on research on individual motivation, worxogo works with existing enterprise CRMs, SFA, Dialers, ticketing tools, MIS engines. Integrates directly with software to give teams and managers a personal nudge coach.
worxogo Nudge Coach Features
- Supported: Automated data capture
- Supported: Nudge seller based on focus activities
- Supported: Coach team leads on guiding their sellers, agents
- Supported: Identifies ideal seller behavior and motivation using machine learning
- Supported: Team lead - Idenfity goal-miss sellers proactively
- Supported: Two click monitor, guide, coach for team leads
- Supported: Performance reporting
- Supported: Single Signon
- Supported: Behavior insights for leadership
- Supported: Incentive nudges - Understand rewards program & track incentives
- Supported: Microlearning module
- Supported: Survey module to understand pulse of the team
worxogo Nudge Coach Screenshots
worxogo Nudge Coach Videos
worxogo nudge coach for Sales teams
worxogo nudge coach for backoffice, remote teams
worxogo Nudge Coach Integrations
worxogo Nudge Coach Competitors
worxogo Nudge Coach Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
worxogo Nudge Coach Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 100% |
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Reviews and Ratings
(13)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Worxogo Nudge Coach and its related tools have proven to be valuable assets for users in service or sales roles. Customers who have implemented these tools report significant improvements in both performance and productivity. By utilizing the Worxogo Sales Nudge Coach, field force representatives in a pharmaceutical company were able to enhance their sales efforts and achieve remarkable results. This tool leverages the principles of neuroeconomics to influence human behavior through personalized motivational nudges. As a result, individual employees have been able to adopt more productive behaviors and enhance their overall performance. By analyzing employee performance and identifying their unique workplace motivations, the Worxogo Sales Nudge Coach has successfully fostered higher sales productivity and improved business outcomes. This tool is widely used by specific client areas or departments to enhance productivity levels and monitor agents' performance. It provides agents with targeted prompts that guide them towards improved efficiency and SLA realization. Importantly, the Worxogo Sales Nudge Coach tailors its approach to each employee on the operating floor, ensuring an individualized experience that maximizes their potential. Furthermore, this tool holds merit in back office transaction processing areas, where it drives operational performance, boosts employee motivation, maintains a sharp focus on SLAs, and enables guided intervention for team leaders. Through these various use cases, Worxogo Nudge Coach has proven itself as an effective tool for elevating performance levels and achieving business targets in service or sales roles.
Multi-dimensional nudges/coaching feature: Users have praised the product's multi-dimensional nudges/coaching feature, which pushes agents to improve their performance and allows managers to monitor and work with smart and intuitive dashboards. Some reviewers felt that this feature suggests focused actions for agents to identify and address issues, ultimately leading to improved performance.
Rewarding mechanism for achievements in sales: Several users have mentioned a rewarding mechanism in place that ensures people are appreciated for their achievements in sales. This motivates salespersons to strive for higher performance levels. By providing recognition and rewards, the product encourages a positive and competitive environment, driving sales teams towards success.
Objective understanding of training needs: Reviewers appreciate that the product objectively understands the training needs of individuals and teams without requiring any additional data entry. This capability allows for the design of relevant training interventions tailored to each employee's requirements. By offering micro learning opportunities and message communication through Worxogo, the product aids in the development of employees' skills while saving time by eliminating manual data input.
Limited Template Options: Some users have mentioned that the software could benefit from having a wider range of readymade templates for different industries and departments. They believe that this would make the onboarding process quicker and more efficient.
Lack of Flexibility in Processes: Reviewers have criticized the software for its limited ability to cater to multiple processes within the same instance. Users feel that greater flexibility is needed to accommodate various workflows and requirements.
Basic Nudges with Limited Nuance: Several users express disappointment with the quality of nudges provided by the software, stating that they are too simplistic and fail to capture important process nuances. They suggest improving the sophistication and customization options of these nudges.
Attribute Ratings
Reviews
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August 26, 2022
Out of box thinking
Score 8 out of 10
Vetted Review
Verified User
It is individualised for each employee on the operating floor. I see merit in the back office transaction processing area - To drive operational performance, employee motivation, SLA focus, and guided intervention for team leaders.
- Individual personalised KPI report
- Continuously tracks KPI performance, including variance, trends, upward/ downward movements
- Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment
- Would like to see expanded use cases where it can influence a change in consumer behavior in some manner and not just limited to improving employee SLA performance. Use cases for the BFSI customer base and not just employees. Combine customer analytics with Behavior analytics to deliver a bigger outcome
- Dependent on other systems for data input. Plug n play integrated solution
June 30, 2021
Good
Used by specefic client areas/dept.
- Visuality of dashboard
- Allows supervisors to send nudges
- Data dump extraction on its usage possible
- Very supportive implementation team
- Nudge Coach itself - the quality of nudges is too poor, too basic....it does not capture the process nuances despite taking inputs
- Not flexible with catering to multiple process in the same instance
- No governanace structure on auto nudge/ no dump available
- Filters available in leaderboard but not on dashboard which is important
June 26, 2021
worxogo Nudge Coach review
Worxogo Nudge Coach and related tools have helped us increase performance of the users in service or sales related roles significantly. Performance usually flattens after reaching some peaks and this is where the worxogo Nudge Coach tools help us elevate the service levels and sales to meet and exceed our targets for the customers we serve. We use this for the services which are outsourced to us and form our scope of work for our customers so its a part of our delivery platforms leveraged for a customer.
- Its has muti-dimensional nudges/coaching. Pushes agents and also allows manager to monitor and work with smart and intuitive dashboards
- It suggests focused actions by agent to improve performance after identifying the issues
- Rewarding mechanism to ensure people are appreciated
- It could come with some readymade templates by focus industry/sales/support/customer service so onboarding new process may be quicker
- Help managers create /generate their own performance reports based on their specific needs
- Provide some what if analysis - value created ( without nudges as compared to using nudges what would have been the performance for past period
June 26, 2021
Agent behaviour insights and improvement tool
It was being used by a client organization to improve productivity of agents in one of its departments. The intent was to monitor agents' productivity and develop short prompts to agents to help them improve productivity. Agents' productivity and SLA realization was monitored, and that was used to model their behavior.
- Micro level coaching
- Personalized coaching
- Persona-based coaching
- End-to-end solution that includes prebuilt data integration
- Prebuilt dashboards
June 16, 2021
Improve sales using Worxogo Sales Nudge Coach
Score 9 out of 10
Vetted Review
Verified User
Worxogo Sales Nudge Coach is being used in a pharmaceutical company with whom we advise in improving field force productivity. The sales and sales efforts data have shown significant improvement after the deployment of Worxogo Sales Nudge Coach. Worxogo Sales Nudge Coach is unique because it influences human behaviour through individualized motivational nudges based on concepts of neuroeconomics.
- Sales person enjoy higher performance achievement
- Sales supervisors are guided to focus more on team members who need support
- Senior management gets unbiased behaviour based data of team members and supervisors
- There is no data additional data entry that needs to be undertaken by anybody
- Training needs of individuals and teams are objectively understood for designing relevant training interventions
- Micro learning and message communication using Worxogo helps in people development
- Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
- The UI can still be improved even though it has improved significantly over the last one year
- Offline version where internet connectivity is suspect or poor like in rural India could help
June 10, 2021
Enables a sales team to increase productivity, provide better customer coverage, and achieve targets
Score 10 out of 10
Vetted Review
Verified User
worxogo Sales Nudge Coach is used for sales improvement by way of behavior design to boost productive behaviors and improve performance in sales teams. It helped interpret employees’ performance and their unique workplace motivations to improve motivation and productivity. This lead to higher sales productivity, leading to better business outcomes, eventually improving the bottomline.
- Guides employee actions to improve performance
- Aligns KPIs with behavior preferences
- Increases customer satisfaction
- Considering the volume, maybe a behavioral pre-learning via a questionnaire before implementation for faster results.