Name: Manage remote teams better - worxogo's AI coach
Uploaded: 2020-09-28T07:38:59.000Z
Duration: 1 min 46 s
Description: worxogo nudge coach for backoffice, remote teams

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

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Accounting

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Travel Management

Finance and Accounting

ACA Compliance

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Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

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Information Technology

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Content Management

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Hospital Management

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eDiscovery

Vertical-Specific

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### Sales Performance Improvement
Users consistently praise the sales performance enhancement capabilities of worxogo Nudge Coach. They highlight the significant improvements in sales productivity, quality, and employee performance achieved through the platform. The tailored coaching and motivational nudges have led to increased focus on product sales, higher customer satisfaction, and overall better business outcomes. Additionally, the AI-based technology and intuitive dashboards have proven effective in driving sales teams towards achieving their targets. Despite some minor concerns about language options and user interface improvements, the general consensus remains positive regarding the impact of worxogo Nudge Coach on sales performance improvement. (Source Reviews: [1](https://www.trustradius.com/reviews/worxogo-nudge-coach-2022-08-18-11-33-13), [2](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-18-10-19-27), [3](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-03-07-37-57), [4](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-05-07-16), [5](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-09-06-25-18))

### Productivity Enhancement
Reviewers consistently highlight worxogo Nudge Coach's ability to significantly boost productivity and sales performance through tailored motivational nudges and behavior design. Users have reported substantial increases in productivity, with some experiencing a 10+% improvement and others achieving a productivity push of 25-30%. The platform's unique approach to influencing human behavior and enhancing motivation has led to improved focus on product sales, better SLA performance, and overall business outcomes. Additionally, the AI-based technology and multi-dimensional engagement methods have been praised for their effectiveness in elevating service levels and exceeding performance targets. (Source Reviews: [1](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-20-33-12), [2](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-18-10-19-27), [3](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-09-06-25-18), [4](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-03-07-37-57), [5](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-05-07-16))

### Sales Team Enablement
Users generally appreciate worxogo Nudge Coach's impact on employee productivity and behavior modeling. The platform's ability to guide sales team members towards improved performance and align KPIs with behavior preferences has been well-received. Additionally, the customized coaching provided by worxogo Nudge Coach has proven effective in boosting sales team productivity and achieving targets. The multi-dimensional nudges and coaching features, along with smart dashboards for monitoring and improving performance, have been highlighted as valuable tools for sales team enablement. (Source Reviews: [1](https://www.trustradius.com/reviews/worxogo-nudge-coach-2022-08-18-11-33-13), [2](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-20-33-12), [3](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-09-06-25-18), [4](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-03-07-37-57), [5](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-05-07-16))

### Customer Satisfaction and Service
Users across various industries consistently highlight the positive impact of worxogo Nudge Coach on improving customer satisfaction and service performance. Reviewers praise the platform for its ability to guide employee actions, align KPIs with behavior preferences, and ultimately increase customer satisfaction. While some users suggest improvements such as providing readymade templates for quicker onboarding and enhancing performance reporting capabilities, the general consensus remains positive regarding the platform's effectiveness in enhancing customer satisfaction and service delivery. (Source Reviews: [1](https://www.trustradius.com/reviews/worxogo-nudge-coach-2022-08-18-11-33-13), [2](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-05-07-16), [3](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-03-07-37-57), [4](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-20-33-12))

### Data-Driven Decision Making
Users also appreciate Worxogo Nudge Coach for its AI-based technology that facilitates data-driven decision making by providing multi-dimensional engagement for both team leaders and agents. The embedded reporting feature further enhances the platform's data analysis capabilities, allowing for easy access to valuable insights. However, some reviewers express concerns about the platform's lack of flexibility in catering to multiple processes within the same instance, highlighting the importance of governance structures for auto nudges and data dumps. Despite these limitations, Worxogo Nudge Coach continues to be recognized for its data-driven approach to decision making, particularly in optimizing workforce behavior and performance. (Source Reviews: [1](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-18-10-19-27), [2](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-03-07-37-57), [3](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-20-33-12), [4](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-09-06-25-18), [5](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-05-07-16))

### Behavioral Analytics and Intervention
Some users find worxogo Nudge Coach's behavioral analytics and intervention capabilities to be a valuable asset, providing insights into employee performance and motivation. However, others express concerns about the limited scope of influence on consumer behavior and the reliance on external data sources for comprehensive analysis. The integration of customer analytics with behavior analytics is suggested to enhance the overall impact of the platform. Despite mixed opinions, the platform's ability to guide employee actions and align KPIs with behavior preferences is acknowledged as a positive aspect by many users. (Source Reviews: [1](https://www.trustradius.com/reviews/worxogo-nudge-coach-2022-08-18-11-33-13), [2](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-03-07-37-57), [3](https://www.trustradius.com/reviews/worxogo-nudge-coach-2021-06-16-20-33-12), [4](https://www.trustradius.com/reviews/worxogo-sales-nudge-coach-2021-06-09-06-25-18))

Limited Template Options: Some users have mentioned that the software could benefit from having a wider range of readymade templates for different industries and departments. They believe that this would make the onboarding process quicker and more efficient.

Lack of Flexibility in Processes: Reviewers have criticized the software for its limited ability to cater to multiple processes within the same instance. Users feel that greater flexibility is needed to accommodate various workflows and requirements.

Basic Nudges with Limited Nuance: Several users express disappointment with the quality of nudges provided by the software, stating that they are too simplistic and fail to capture important process nuances. They suggest improving the sophistication and customization options of these nudges.

Multi-dimensional nudges/coaching feature: Users have praised the product's multi-dimensional nudges/coaching feature, which pushes agents to improve their performance and allows managers to monitor and work with smart and intuitive dashboards. Some reviewers felt that this feature suggests focused actions for agents to identify and address issues, ultimately leading to improved performance.

Rewarding mechanism for achievements in sales: Several users have mentioned a rewarding mechanism in place that ensures people are appreciated for their achievements in sales. This motivates salespersons to strive for higher performance levels. By providing recognition and rewards, the product encourages a positive and competitive environment, driving sales teams towards success.

Objective understanding of training needs: Reviewers appreciate that the product objectively understands the training needs of individuals and teams without requiring any additional data entry. This capability allows for the design of relevant training interventions tailored to each employee's requirements. By offering micro learning opportunities and message communication through Worxogo, the product aids in the development of employees' skills while saving time by eliminating manual data input.

Worxogo Nudge Coach and its related tools have proven to be valuable assets for users in service or sales roles. Customers who have implemented these tools report significant improvements in both performance and productivity. By utilizing the Worxogo Sales Nudge Coach, field force representatives in a pharmaceutical company were able to enhance their sales efforts and achieve remarkable results. This tool leverages the principles of neuroeconomics to influence human behavior through personalized motivational nudges. As a result, individual employees have been able to adopt more productive behaviors and enhance their overall performance. By analyzing employee performance and identifying their unique workplace motivations, the Worxogo Sales Nudge Coach has successfully fostered higher sales productivity and improved business outcomes. This tool is widely used by specific client areas or departments to enhance productivity levels and monitor agents' performance. It provides agents with targeted prompts that guide them towards improved efficiency and SLA realization. Importantly, the Worxogo Sales Nudge Coach tailors its approach to each employee on the operating floor, ensuring an individualized experience that maximizes their potential. Furthermore, this tool holds merit in back office transaction processing areas, where it drives operational performance, boosts employee motivation, maintains a sharp focus on SLAs, and enables guided intervention for team leaders. Through these various use cases, Worxogo Nudge Coach has proven itself as an effective tool for elevating performance levels and achieving business targets in service or sales roles.

Growth

Accelerator

Clari Copilot

Mediafly Intelligence360, based on InsightSquared's solution acquired by Mediafly in 2021, is a sales analytics and development platform that also supports demand generation analytics and SaaS reporting. It is designed for providing insights into sales processes, closing rates, pipeline and revenue forecasts, calculating KPIs, and market hiring processes.

Mediafly

worxogo Nudge Coach

Sales Coaching

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

<div>worxogo is your employee's personal productivity coach that nudges them 
to improve productivity using behavior science and AI. <br></div><div><br></div><div>Connect your CRM,
 Sales, dialer, ticketing, analytics data with AI+behavior science to make your Reps get the personal 
attention they deserve to become more engaged, motivated and productive.</div><div><br></div><div>Join more than 70,000 employees across the world who use worxogo's nudge coach to drive productivity.<br></div>

worxogo

Meet worxogo's AI sales coach

Managing large teams like sales teams can be tricky - especially since you're dealing with individuals with different motivations and drives. Find out how worxogo's AI coach can help you.

worxogo nudge coach for backoffice, remote teams

Manage remote teams better - worxogo's AI coach

Managers lose up to 40% productivity by not keeping their teams motivated. Find out how you can keep your remote teams motivated and productive.

Global Head - Business Development - Airlines & Travel

worxogo Nudge Coach 2021-06-16 05:07:16

Founder & Chief Strategy Officer

worxogo Sales Nudge Coach 2021-06-09 06:25:18

worxogo Nudge Coach 2022-08-18 11:33:13

worxogo Sales Nudge Coach 2021-06-03 07:37:57

worxogo Nudge Coach 2021-06-18 10:19:27

worxogo Nudge Coach 2021-06-16 20:33:12

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Offline version

End to end

Internet connectivity

End solution

Ui ux

Data integration

Sales support

Not flexible

Customer service

Use cases

Team members

Improve performance

Need support

Implementation team

Senior management

Easy to implement

No data

Easy to track

Additional data

Customer satisfaction

Home

Sales Coaching Software

Worxogo Nudge Coach and related tools have helped us increase performance of the users in service or sales related roles significantly. Performance usually flattens after reaching some peaks and this is where the worxogo Nudge Coach tools help us elevate the service levels and sales to meet and exceed our targets for the customers we serve. We use this for the services which are outsourced to us and form our scope of work for our customers so its a part of our delivery platforms leveraged for a customer.

Its has muti-dimensional nudges/coaching. Pushes agents and also allows manager to monitor and work with smart and intuitive dashboards
It suggests focused actions by agent to improve performance after identifying the issues
Rewarding mechanism to ensure people are appreciated

It could come with some readymade templates by focus industry/sales/support/customer service so onboarding new process may be quicker
Help managers create /generate their own performance reports based on their specific needs
Provide some what if analysis - value created ( without nudges as compared to using nudges what would have been the performance for past period

AI based technology for improving performance - this significantly increases productivity across the selected areas for our customers
Multi-dimensional method to engage both Team leaders and agents
Embedded / easy reporting

Increased sales
Better SLA performance in service
Significant improvement in reporting mechanism for improving performance

Worxogo Sales Nudge Coach is being used in a pharmaceutical company with whom we advise in improving field force productivity. The sales and sales efforts data have shown significant improvement after the deployment of Worxogo Sales Nudge Coach. Worxogo Sales Nudge Coach is unique because it influences human behaviour through individualized motivational nudges based on concepts of neuroeconomics.

Sales person enjoy higher performance achievement
Sales supervisors are guided to focus more on team members who need support
Senior management gets unbiased behaviour based data of team members and supervisors
There is no data additional data entry that needs to be undertaken by anybody
Training needs of individuals and teams are objectively understood for designing relevant training interventions
Micro learning and message communication using Worxogo helps in people development

Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
The UI can still be improved even though it has improved significantly over the last one year
Offline version where internet connectivity is suspect or poor like in rural India could help

Individualization
Ease of operation
Type of nudges

Very high ROI
Less than 5% increase in sales numbers often gives multiple ROI
Attrition of sales teams have decreased as performance achievement has gone up

It is individualised for each employee on the operating floor. I see merit in the back office transaction processing area - To drive operational performance, employee motivation, SLA focus, and guided intervention for team leaders.

Individual personalised KPI report
Continuously tracks KPI performance, including variance, trends, upward/ downward movements
Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment

Would like to see expanded use cases where it can influence a change in consumer behavior in some manner and not just limited to improving employee SLA performance. Use cases for the BFSI customer base and not just employees. Combine customer analytics with Behavior analytics to deliver a bigger outcome
Dependent on other systems for data input. Plug n play integrated solution

Improved span of control
ROI is contingent on the maturity of existing process management tools

worxogo Sales Nudge Coach is used for sales improvement by way of behavior design to boost productive behaviors and improve performance in sales teams. It helped interpret employees’ performance and their unique workplace motivations to improve motivation and productivity. This lead to higher sales productivity, leading to better business outcomes, eventually improving the bottomline.

Guides employee actions to improve performance
Aligns KPIs with behavior preferences
Increases customer satisfaction

worxogo Nudge Coach

Overview

What is worxogo Nudge Coach?