WP Engine

WP Engine

Score 8.9 out of 10
WP Engine

Overview

What is WP Engine?

WP Engine is a website hosting service built to host WordPress for companies of any size, with features such as daily backups, firewall,SSL, and proprietary caching technology.
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Recent Reviews

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Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of WP Engine, and make your voice heard!

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Pricing

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Startup

$25.00

Cloud
*Per Month

Growth

$95.00

Cloud
*Per Month

Scale

$241.00

Cloud
*Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29 per month
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Product Details

What is WP Engine?

WP Engine is a fully-managed WordPress hosted solution. One of its main features is the capability to create a staging site. It also offers curated recommendations for plugins and themes. Hosting through WP Engine delivers Wordpress along with extra security features and curation of plugins and themes for help with site optimization; also EverCache Technology, the WP Engine custom-built caching technology to speed the delivery of content.

Pricing for hosting starts at $29 for a personal site (10GB of local storage, unlimited data transfer with up to 25k visits per month, $99 for Professional hosting services (10 WP installs, 10k visits per month, and 20GB of local storage), $249 for Business hosting (25WP installs, 400k visits per month and 30GB of storage), and the custom-tailored Enterprise level. A 60-day trial is available, during which a refund may be requested if the user is not happy with the hosting service.

WP Engine Video

Visit https://www.youtube.com/watch?v=FIMFnHmRB5M to watch WP Engine video.

WP Engine Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

WP Engine is a website hosting service built to host WordPress for companies of any size, with features such as daily backups, firewall,SSL, and proprietary caching technology.

WP Engine starts at $29.

Reviewers rate Support Rating highest, with a score of 7.7.

The most common users of WP Engine are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 28)
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Score 8 out of 10
Vetted Review
Verified User
  • Security - blocking unnecessary ports and logins and updating software automatically
  • Speed/reliability - They have a CDN program that keeps everything running smoothly.
  • Support - I'm always able to get someone on chat and they're always helpful. If they can't solve it right away they create a ticket and escalate it.
  • The pricing is high. You get what you pay for, but this isn't cheap and probably isn't for average consumers or people with basic sites.
  • Sometimes you'll have a wait to get someone on support chat. It's rarely awful, but prepare to wait a bit.
  • They've rolled out a lot of add-ons and potential upcharges. We have legacy pricing, but for new folks, it might be a little more difficult to parse.
Thomas Petty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Tech Support
  • Caching and Speed
  • Plugin Management
  • They recently switched from using the .htaccess file to using Web Rules in the console. The Web Rules give me a lot of power, but this has made me do quite a bit of extra work to make sure that the .htaccess security rules are properly implemented in the Web Rules, which isn't for the faint of heart. This also crippled the functionality of the security plug-in that I use.
Josh Peichoto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • The enterprise level support is top-notch and available with little to no wait times.
  • The platform has given us self reliance to execute new ideas without complicating things with technology limitations.
  • WPEngine takes care of the security logistics so we can focus on new projects and initiatives.
  • More support agents for non-enterprise plans.
  • The purple in the admin refresh is ugly as sin.
Quentin Aisbett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Customer Support. I'm always pleasantly surprised the lengths at which their support team are willing to go to help us even when it's not specifically a hosting issue.
  • Speed. It's clearly one of their key objectives because they're always making improvements to provide fast hosting.
  • Experience. It's just so simple to do anything with WP Engine, whether it's adding extra sites, making an extra backup or adding SSL certificates.
  • The one thing that I'd love to see them do is - Provide the opportunity to co-brand email notifications to all site owners on the roll-out of Wordpress core updates.
Gordon Seirup | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • Hosting Panel tools are good
  • Performance - Allocated resources per site, and thus site performance, has decreased
  • Security - I experienced 4 individual site hacks and 2 recurrences between 12/2017 and 10/2018
  • Security - While still touting "enterprise grade active security monitoring" on their sales website, a technical support "lead" informed me - in response to a hack re-emerging after being "fixed" - security scans were only run upon request.
  • Reliability - Across the board, site's uptime reliability fell throughout 2017 and 2018
  • Caching - Once THE leader in caching, and thus site performance, technical support often suggests disabling caching to resolve undiagnosed problems while the caching suite itself has been reduced to commonly used tools available from other basic Managed WP hosting options.
Score 10 out of 10
Vetted Review
Verified User
  • They maintain their infrastructure very well. All the core applications are patched including WordPress and now even plugins. The are an excellent managed hosting provider.
  • They make it very easy to spin up environments with dev, staging, and production sites.
  • They make it easy to scale out your hosting infrastructure when you expect an increase in traffic to your site(s). They utilize CNAME flattening to achieve this. You never have to add an IP address into DNS again.
  • I would like their redirect tool to allow the ability to export and import to other sites within WP Engine.
  • It would be great if one day they brought DNS management on to the platform instead of people having to use CloudFlare.
Score 9 out of 10
Vetted Review
Verified User
  • Support. Their 24/7 support is second to none. I use A2 hosting for my less important clients because of the cost, but if you want premium WordPress hosting and support, there is no parallel that I've found, period.
  • Automatic daily backups. You don't need to do anything but show up and build sites. They have a great staging/backup system that never fails. I haven't found another service like it, without a ton of custom work.
  • Genesis themes. This used to be a separate charge/company that they acquired. I used Genesis themes for long before WP Engine acquired them, but still can't recommend them enough. They make WP theme development much easier, and straightforward. You now get all of their themes included with your WP Engine account. Look up and follow Bill Erickson, who is one of the authorities on WordPress development, particularly around theme development with Genesis.
  • It is pricey compared to a lot of competitors. However, you get what you pay for. If you're looking for cheap, look elsewhere. If you want great quality and support, for serious organizations, look at WP Engine.
  • Their git version control management has been slightly behind the times but is improving as of late. It's almost its own codebase management tool at this point, but still valuable. For complex setups, it can cause some extra work, but for lean, mean startups, it can be great.
  • It limits some of the plugins you can use in terms of speed and optimization. The plus side is that they vet their own list, but it is more controlled.
Jeremy Estes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Site speed is always fast, which is necessary for user experience.
  • Hosting uptime for me over the last three years is 100% across more than a dozen websites.
  • Their customer service is next-level. I've never had an issue go unsolved.
  • Honestly, I don't have a single poor mark for WPEngine.
  • I literally recommend them to everyone who uses WordPress with zero compensation.
  • Customer service, their product, and even their pricing are all on point.
Alec Dibble | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • I love the database backups and how quickly & easy it is to restore from an old backup point. This gives me & my clients confidence that any change can be rolled back.
  • The built in caching & CDN mean that I have to spend less time worrying about the speed of the server & site. The caching has some side-effects that take getting used to (on-page dynamic PHP code sometimes needs to be moved to API endpoints), but this is true for most caching systems.
  • They have really good support for multiple environments. It's very easy to have separate production & staging environments. It's also very simple to deploy from staging to production, making product launches and large scale website copy changes much easier to coordinate.
  • In the past, setting up the DNS could be confusing when switching domains from an already live site. 2 years ago, during a launch, we had slight downtime because me & a devops engineer couldn't quite understand how to properly setup the DNS.
  • I wish there was a way to associate WP Engine users with WordPress users. That way, gaining or removing access to Wp Engine users also would do the same in WordPress.
  • I wish Wpengine provided and/or supported a tool to make local development easier to setup and get running. This is one thing I really love about Flywheel, and I often use Flywheel's tool for developing local sites that will eventually end up on WP Engine.
Collin Berg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • 24/7 Chat and phone support is fantastic.
  • Their 3 tier system for Dev, staging, and Production on all WP site is great for working on and experimenting with layouts and plugins
  • The Daily backup points and easy way to restore those backups with once click means I can update plugins and make changes without having to worry.
  • If your solution requires custom Server setup or other languages outside of Wordpress's PHP7, then it might be hard to set up. Custom Cron jobs or Python tools might not work easily.
  • For some extremely small websites, WPE is overkill. Not all clients can justify 30/month.
Score 8 out of 10
Vetted Review
Verified User
  • Free Data Backup and Restore
  • Managed WordPress Hosting
  • Free Let’s Encrypt SSL
  • Transferable Installs and Billing Transfer Features for WordPress Consultants and Developers
  • Hacked Sites Fixed FOC - Free Of Cost
  • Free 60 Day Trial
  • WordPress Updates Automatically Installed
  • It's a bit expensive as compare to other competitors, which are available on the market.
  • There will be additional charges, if the set numbers of visitors count exceeds.
Score 10 out of 10
Vetted Review
Verified User
  • WP Engine has nightly backups of Production and Staging environments.
  • WP Engine has phenomenal live chat support; I've never had a problem that hasn't been resolved within a few minutes.
  • Before performing any automatic WordPress core updates, WP Engine is diligent about sending notices telling when it's going to update. They allow you to defer the automatic updates.
  • WP Engine is by far the fastest web host for WordPress websites. There is almost no need for caching plugins in WordPress, as WP Engine takes pride in it's WordPress hosting speeds.
  • WP Engine is pricey for freelancers and small agencies looking for a reliable web host.
  • WP Engine is a host ONLY. You cannot manage domains through them like other web hosts.
Peter Filias | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Highly optimized - site runs fast.
  • Staging environments and backup engine are amazing.
  • Support is first class.
  • They keep innovating and offering ways to make our experience better.
  • I'd like to see WP Engine offer their own monitoring solution. When I say monitoring, I mean specific use cases that may end up being something you could script. This would keep customers from having to pay for additional services like Pingdom, New Relic, etc.
  • I would like to see some proactive analysis done by WP Engine on their customer sites - at least on their home pages, and offer up suggestions. This kind of goes along with the other example.
  • Finally, it would be nice to see a "lighter" offering, perhaps a plan that costs $49 for those who want to host only a few sites, or even 1 site.
September 05, 2017

WP Engine has it down.

Ben Whitaker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Simple User Management. You can easily manage who has access and to what.
  • Simple SSL Installation. It's simple and straightforward to implement Secure sites.
  • Customer support is phenomenal. The support team is always available and responsive.
  • Currently WP Engine doesn't have an API.
  • Automated sign up for resellers will be extremely helpful.
Will Paccione | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Daily backups. By default, WPEngine uses daily backups. We all know that WordPress makes it easy to execute an update for the CMS and plugins, however sometimes the website will break. It's no longer a worry with a one-click website restore.
  • Hack protection. WPEngine uses Sucuri for website cleanup in case of a hack (which has never happened to me on WPEngine). However, knowing they have that available helps me sleep at night.
  • Speed. WPEngine has caching options built-in to make the website super speedy.
  • Support. They have chat options and a ticketing system available, but you can actually get support on the phone if needed!
  • They have "Staging" and Transferable" website installs which I've spoken to representatives about and still don't totally get. I know what they're meant for, but the limitations on each are different and I don't get it.
  • There's no CPanel like other WordPress websites, so things are done differently an it takes some getting used to.
Rachel Maner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Website backup - before I update any plugins in WordPress, I have the ability to back up our website in case something goes wrong. That way, if the plugin update breaks anything, I can revert back to the previous snapshot of our website and nothing has been lost.
  • SSL certificate - WP Engine provides free SSL certificates for your site that auto renew. Just set it and forget it.
  • Redirects - you can easily manage all of your 301 and 302 redirects in WP Engine.
  • Site performance reports - These are great and allow you to see if there are any issues with your website so you can optimize further.
  • I've honestly had no issues with WP Engine, so there are no cons!
Eric Mann | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • High-levels of uptime
  • Automated WordPress updates
  • Daily automated backups
  • Responsive customer support
  • Customer support, while responsive, is usually not available outside of business hours (making it difficult to get things done during evening/weekend downtime if help is required)
  • Upgrading between versions of PHP on the server can be problematic as it requires support intervention and, in a few cases, migrating DNS records for hosted sites.
  • The PHP environments provided are not very flexible. Some modules that might be present on other hosts (or required for certain custom WordPress plugins/themes) are merely unavailable.
Score 10 out of 10
Vetted Review
Verified User
  • VERSION CONTROL
  • Controlling multiple sites from one administrative login
  • SFTP Access using SFTP Users
  • Development environments!!
  • Development environments should be easier to figure out
  • Version control should get a sweet visual interface
  • Easily create a new staging environment
Tim Colling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • WPEngine's servers provide extremely fast page load times using a combination of high-speed server hardware and software along with an excellent CDN and top notch caching software.
  • WPEngine provides a long list of other tools besides hosting, tools that help me spend minimum time to get maximum results, including staging servers, automatic and ad hoc backups of both production and staging servers, easy-to-implement SSL and more.
  • WPEngine's tech support personnel and systems are the best I have ever seen for hosting providers.
  • Simply stated, I cannot think of any areas for meaningful improvement. They just simply work, and work extremely well for us.
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