Wrike

Wrike

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
Wrike

Overview

Recent Reviews

Get Right with Wrike

8 out of 10
March 17, 2022
Wrike was our first project management tool that was implemented in our marketing department. For quite some time, we used it as a housing …
Continue reading

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 18 features

Task Management (202)

8.8
88%

Team Collaboration (200)

8.6
86%

Gantt Charts (174)

7.9
79%

Scheduling (188)

7.9
79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Wrike, and make your voice heard!

Pricing

View all pricing

Wrike Free

$0

Cloud

Wrike Professional

$49

Cloud
per 5 users/month

Wrike Business

$124

Cloud
per 5 users/month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.wrike.com/price

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $49 per month

Features Scorecard

Project Management

7.6
76%

Professional Services Automation

7.3
73%

Product Details

What is Wrike?

Wrike is an enterprise-grade collaborative work management platform designed to help companies do their best work. The vendor boasts thousands of leading brands use Wrike to scale their output, boost visibility, and increase results. Wrike is designed to help users create a structure that helps accelerate business impact, and lets teams focus on the right work. With tailored solutions for marketing and creative teams, project management teams, product teams, service delivery teams, and more, Wrike states their goal is to define the next generation of work management worldwide.

Security: Wrike is ISO/IEC 27001 certified and has data centers in the US and EU. Data is encrypted both at rest and when in transit. Wrike offers flexible data access control setup by allowing admins to control Access Roles. Wrike’s data backup provides near real-time database replication to ensure data is backed up and available on dispersed servers.

Collaboration: Bring s the enterprise together, regardless of where people are in Wrike’s collaboration space. Break down silos with built-in communication and editing tools that foster teamwork and productivity while reducing risks. Wrike offers hundreds of integrations to make work easier.

Visibility: visualizations of team and project portfolio performance to facilitate faster and smarter data-driven decisions. Reports and dashboards bring transparency into project expectations for stakeholders.

Wrike Features

Project Management Features

  • Supported: Task Management
  • Supported: Resource Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Team Collaboration
  • Supported: Support for Agile Methodology
  • Supported: Support for Waterfall Methodology
  • Supported: Document Management
  • Supported: Email integration
  • Supported: Mobile Access
  • Supported: Timesheet Tracking
  • Supported: Budget and Expense Management

Professional Services Automation Features

  • Supported: Project & financial reporting
  • Supported: Integration with accounting software

Wrike Screenshots

Resource ManagementWrike TemplatesTeam WorkloadWrike ReportsWrike apps & integrationsWrike Gantt ChartWrike CalendarsCustom Workflow ManagementWrike Boards

Wrike Videos

Wrike for Marketers: An End-to-End Solution for Marketers & Creatives
Learn how a common working day in Wrike for a manager could look like and how to improve your team’s efficiency.
Freedom from Work: Wrike for Creatives
Spaces, projects, folders, and tasks: These are the Wrike building blocks.
Wrike for services delivery teams
Hear what Wrike customers have to say

Wrike Downloadables

Wrike Integrations

Wrike Competitors

Wrike Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)30%

Wrike Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, German, Italian, Spanish, Japanese, Russian, Portuguese (Brazil)

Comparisons

View all alternatives

Frequently Asked Questions

What is Wrike?

Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.

How much does Wrike cost?

Wrike starts at $49.

What is Wrike's best feature?

Reviewers rate Task Management highest, with a score of 8.8.

Who uses Wrike?

The most common users of Wrike are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 65)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
The onboarding process was inefficient. The person we were using was unable to adjust to our needs, and could only explain how the tool worked from a script which was not helpful. We ended up utilizing the help feature/community support and using trial and error instead of going through the onboarding training.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I don't have any direct experience of customer support with the Wrike stuff but I've herd from my superiors that the Wrike folks have been very supportive, especially during the first months of use, so we could get the most out of this tool. I haven't had any technical or administrative issue with Wrike so far.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is very responsive. From our initial training support to a year later when we have questions, the support team is very quick to respond and always with a recommendation or workaround if what we're asking isn't possible.
Eric Serdar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Wrike has a good knowledge base and help center that if you have questions they're the first place that I turn to. We haven't had to use the support team, so I'm not sure how they are. There is also a large community base that can help answer questions and are willing to share ideas.
Score 8 out of 10
Vetted Review
Verified User
Review Source
They helped us a lot in the beginning in setting up, but it would have been better if it was a more involved process--more guidance on the optimal way of using rather than teaching us the technical side. That aside, it was certainly better than what the other services offered. In fact, this is what tipped our decision to use Wrike. They offered good support from the beginning, and still do until now.
July 13, 2021

Wrike Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
They've only had 1 server issue since we started and made sure to tackle it as quickly as possible. They have a read-only version of all accounts so while you can't update or add tasks you can still see what needs to get done which was handy during the server issue time.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have had conversations with the support team that have been overwhelmingly unsatisfying where we've always tried to explain our problem and they come back with some more expensive beta way to solve it. Not ideal for what we're doing and it's never clear that they fully understand what we are doing with the software and how they can help us. Most of our utility has come out of building it on our own.
Sherrie Besecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Not only do they respond and generally resolve issues within a few hours for most issues, they also involve us as part of product feedback and inform us on product roadmap conversations to take their customers' thoughts into consideration for anything new they roll out. Knowing that we have a stake in how the product works and how it can work better for our company is a unique opportunity and partnership.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Not only does Wrike provide excellent customer service for technical support, but they also email helpful hints as well as have webinars that are extremely helpful in teaching the various features available in Wrike so as to be able to improve customer experience. Having various ways to showcase their features is important.
October 30, 2020

I Wrike It A Lot

Score 10 out of 10
Vetted Review
Verified User
Review Source
The support from Wrike's engineers, customer service, and sales rep is fantastic. Questions are answered, problems are resolved, and feedback is greatly valued. Any feedback given is translated to the engineers and has been used to upgrade the system. There is never any push back or excuses. They offer solutions which is fantastic! My only complaint is sometimes it takes a bit of time and back and forth to have questions/issues resolved.
Stephanie A. Wilson, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!