Reviews (1-25 of 53)
- Gather information in a timely manner.
- Organize responses to surveys/forms sent to my clients.
- Creates a user-friendly application for my clients, some who have little to no computer experience.
- Perhaps I have not learned how to alter this - but at times the text can be a little hard to read when I'm working with the older population.
- Providing an in-depth tutorial would definitely be helpful.
- I can't think of any others because I genuinely enjoy using the product.
- Allow Customized Lead generation with Demo Sign Up qualifications
- Integrate to Slack for ease of access to the individual reps
- Integrate into Sales Force for easier managing and tracking of these leads while not allowing duplicates through that clog the CRM.
- There have been moments when the integrations falter for one reason or another, so accessing the information is disrupted for a few minutes or so but apart from that the information is still there and we have had no real issues with the platform. It's simple and straightforward.
- I would say simplicity is a strength both for the user and the administrator. Creating a form in Wufoo is simple and easy and in addition those filling out the survey are able to click on a link and start participation.
- Submitting a completed form is also a strength! As soon as the survey is done and they hit submit it comes directly back to us in an email so we are able to get results faster.
- Wufoo gives you the option to set up automated emails to those who have participated in the survey. This closes any loops for those wondering if everything was submitted correctly or if they need to redo it. It also makes things easier for the people keeping track of all the surveys.
- I would like to see the option for some better reports. I rarely use the reports feature but when I do I find it could be transferred over easier to Word or Excel.
- Not often but at times the filled out survey will be sent back to us in a wonky format where it makes a normal 2 page survey print about 7-8 pages. It can be resolved by going to Wufoo directly and printing.
- Very user-friendly.
- Can upload templates and themes so you don't have to recreate your forms every time.
- Lots of capabilities for different types of questions and answer possibilities.
- Lots of options for customization.
- The branching logic (i.e. showing a question based on a previous answer) has glitched on occasion when configuring.
- The email confirmations are pretty basic.
- The Form Manager dashboard could be more engaging and show more holistic information.
- Wufoo has a super simple drag and drop form building interface which doesn't require any technical knowledge to create and publish a form.
- Wufoo also provides easy to use options for creating dynamic questions and allows for customizable field, page, and form logic/rules.
- We really like how easy it is to create and manage email notifications. These notifications are easy to change if internal staff shifts and notifications can also be tied to specific fields and user responses to help get the form submissions to right people as efficiently as possible.
- Wufoo has had a cap on the total number of fields you can use per form which has been a limiting factor for us when trying to build more complex forms.
- Wufoo does not support tabular fields or repeating fields which is a drawback since it limits the types of questions you can ask.
- Form organization in the admin interface is a little clunky and disorganized. It would be better if there were more customized options for organizing your library of forms.
- Great integration with websites via code
- Simple and clean interface for creating forms
- The design of the final form in the website is not fancy but is minimalistic, so it can be used across a great variety of webdesigns
- As I said before, the design of the final form is not so fancy, so it could provide better form design options.
- I'm using the free version, but if the starter version was cheaper, maybe we could pay for its features.
- Conditional logic is probably the number one reason we use Wufoo at all. It's very handy to be able to set up a form that adds fields if certain responses are given.
- Wufoo emails responses to forms to you, but it also can be used to create reports to analyse the responses you get for each form
- The user interface for building forms is pretty easy to use. It's very handy for non-technical people, and we have some of those in our office.
- Emails sent from Wufoo are not encrypted, so data sent via the email notifications should not be considered secure.
- When you delete entries from the Wufoo Entry Manager, they're permanently deleted. All entry data, files, and comments that are deleted can't be restored.
- You can't use the File Upload field as the subject field for conditional logic rules.
Where I think Wufoo needs improvement is the look and feel of the forms. They are very elementary in their design and are not very customizable for companies that may want to use a form on their website to collect subscribers or leads.
- Easy to use
- Easy to export data
- Somewhat customizable
- Somewhat of a learning curve
- Not fully customizable, definitely holds your hand a lot
- Some features are hidden or hard to find
- Sometimes tricky to export data
- Doesn't communciate to other softwares
- Wufoo lets you add mailing lists so anyone that needs to can see a copy of the filled out form. We forward all customer complaints and questions directly to our customer service team which allows them to reply immediately.
- Wufoo was very easy to integrate with Magento. Our implementation process was virtually pain free.
- Wufoo makes it very easy to set up a simple survey/form with multiple fields. We are able to create and launch a new Wufoo form in a matter of minutes on our site if necessary.
- Wufoo forms are very basic looking. Some more visual customization would be nice.
- We use Wufoo for very basic forms on our site and really don't run into a lot of issues with the functionality that Wufoo provides.
- Easy to edit forms - especially for users with no coding experience
- Keeps information for long periods of time
- Easy to publish and share with clients/customers
- More robust interface for increased functionality
- A better way to export information and sort before exporting
- Ability to include calendar interface for scheduling with forms
- It's easy to create forms - with drag and drop you can compose a new form within minutes.
- It's easy to link Wufoo to other services like Google Drive. Almost all of our forms are connected to some other service to store our data.
- The number of fields is limited to 150. Some of our forms have a complex build up with different factors that show or don't show fields. Every radio button option is a "field" so this counts up quickly.
- For new users, all the features of Wufoo are not directly clear. Some features are hidden, like making your own themes and linking the form to 3rd parties. Wufoo can do a better job in their UI to emphasize this.
- Contractor references
- Meetup signup form
- Versatile field types allow the creation of a wide variety of forms.
- Responsive layout means forms work across devices without us needing to write any code.
- Implementing themes (color and layout schemes) is a little bit messy and could use an overhaul.
- Intake forms
- Contact forms
- Job applications
- Sign up forms
- Testimonial collection
Not great for:
- Complex surveys
- The forms are easy to create and easy to use. These factors are a plus because you don't have to be a super savvy tech person to manage the forms and the end user finds them easy to understand and complete.
- There are limits to the number of fields one can use in a Wufoo form. This became problematic when we needed to create a complex expense form.
- Additionally, the form needs to be completed in one session. It isn't possible to start a form, save the information entered to that point and then complete it later.
- Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
- Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
- Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
- Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!
- Fields are set and cannot be modified (with few exceptions). An inexperienced user needs to invest significant time in order to understand how logic works, how hidden fields can alter a form, and what the full range of functionality is. The Wufoo blog begins to explain this, but there isn't a step-by-step guide to take you from 0 to 60 in a short period of time.
- While Wufoo has some pre-populated fields you can choose from (US states, for example), you can't save your own lists for use in future forms.
- Wufoo's biggest flaw is that forms cannot communicate with one another. Each form is an island, and data cannot move between forms or be uploaded to a new form.
- When you delete a field, all data previously collected and associated with that field is lost forever.
Overall, Wufoo have been a huge benefit to our business as it provides us a way to create customized solutions for clients in an easy package.
- Payment integration
- Customized appearance to match existing website styles
- Useful reports
- It is sometimes hard to find the answers in the documentation library for advanced issues; but the "ask support" option has always helped
In terms of custom themes and styling forms, I find it very helpful in my business to be able to customize the form to match the rest of a clients website look. I also like the advanced custom form field options that can be controlled through CSS styles.
Using Wufoo for online registration or ordering with payment integration with PayPal has been great. It just works!
- I love how easy it is to create a form and collect a variety of data, but also to customize the look of it.
- In both instances where I use Wufoo, there is a need to use the information collected to create and maintain a detailed email list, containing several kinds of information—basic like contact info, but also breaking into categories like all of the different areas where parents want to volunteer. In the past, the school had to use paper and every parent's form had to be hand typed in. Now with Wufoo, they indicate all of their volunteer interests, all of the data gets sent to MailChimp, and we're able to send information to specific segments/groups based on their interests. It's saved countless hours of manual work and eliminated a lot of typos.
- I love that you can integrate with payment options, as well as collect files. It makes collecting the application info from Craft Vendors seamless, and I don't need to track them down for payment.
- I also love the rules option, so you can show/hide specific fields based on a user's answer.
- Wufoo fits all of my needs at this time so if I had to pick something that could change (and this would be picky), the site/interface could use a little bit of a freshen up. But like I said, that's being picky.
Our department assists all other departments, university-wide, with creative services. Thanks to Wufoo, forms are an easier task, so we can focus more time on other tasks. Wufoo also eliminated the need to relay data to our clients (departments). They can log in to to Wufoo easily to view data and print off spreadsheets, removing us as middlemen.
- Features like drag-and-drop and pre-defined fields make the form creation process very simple.
- Even when you need something more advanced, the design options and rules are very helpful.
- If you don't know how to do something, Wufoo has a lot of helpful information on their site.
- No categorization for forms can make editing difficult (you have to search and remember the title of the form).
- Wufoo can only handle so many fields. There have been times, we've had to get creative to fit all of the needed content within field restrictions.
- There have been times when field rules can be clunky if you have a lot. Things start to break.
- Easy-to-learn and easy-to-use. Building something, anything, from scratch on a website scares the you-know-what out of the average user. Wufoo is incredibly easy to learn, well, the basics, that is. And I had one particularly lame-brained user up and running with Wufoo in short order. Truth is, I built the majority of the forms and often tweaked forms built by others, but Wufoo provides such an easy interface that building and revising is quite simple. After my first few forms, I began to discover some of the truly marvelous features Wufoo provides. Knowing just a bit of html can make an average form look really fancy. Creating colorful, imaginative headers made the forms fun to open. Frequently users would come to me last minute and I would bang out a basic form for their review in just minutes. Because of the simple drag and drop interface, I was able to turn projects around in record time.
- Allows users at all levels to build custom forms immediately. You don't have to be an IT wiz or html writer to build a complex form in Wufoo. Even a beginner can find success without any prior knowledge of form building or databases or coding. But if the user wants to experiment, there is plenty of good documentation to encourage him/her to explore and go fancy.
- Support. I can't say enough about the fantastic support I received from Wufoo. I would email them a question and they never failed to respond in less than a few hours. And their answers were clear and concise. They would look at the form in question (the one I had built) and make specific recommendations on how to solve my specific problem. In certain instance, they would even create a form (in my account) to demonstrate the solution. Emails I received from Support were always signed by a person so not only was the support excellent, it was also very personal.
- Each rules tab has a limit of 50 rules per form. Because of the complex nature of some of my forms (or the crazy things my users wanted to see) I had a couple occasions where I needed more than 50 field rules. If a form-filler choose X from a list, I wanted 10 other fields to become visible, if he chose Y from that same list, I wanted 10 different fields to become visible. Going on like this will pretty quickly use up the 50 rule limit. However, I was able to modify these complicated forms to work around the rule limitation. But I had the feeling from my contact with support that this limitation might be lifted in the future.
- Ease of use with a drag and drop interface. This was consistently a winning point when they reviewed whether to stay with Wufoo for forms services.
- Easy to train on and refer to documentation on the part of the user. We consistently had ready to go documents in the event a business team needed guidance.
- Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.
- For what we used it for, I cannot speak to areas of where it could use improvement. It handled the use cases very well and seldom left us looking for more.
- One small thing I could recommend would be a configurable file uploader option so the user or developer could configure where the files were stored.
Landmark College Institute for Research and Training (LCIRT) is using WuFoo for online conference, workshop, webinar, subscriber list and certificate program or course registrations. WuFoo is also currently being used by several other Landmark College departments such as Student Affairs, Events, and the Office for Institutional Advancement for internal and external submissions with various stakeholders such as faculty, staff, students, parents, alumni and donors.
WuFoo allows LCIRT to quickly set-up registration for training events with the added benefit of a providing an online payment option. Our forms use "Rules" in order to provide messages to those seeking various payment options such as check, purchase order or online credit card payment. The form inbox, that is sortable by name, date, etc. is very helpful for customer service follow-up and registration tracking. Additionally, the form completion status for each submission is useful for customer service follow-up.
- Ease of use: The tutorials are very helpful for implementing a basic form and then moving forward to more complex forms.
- Online payment option: Wide range of online payment partners such as PayPal to choose from.
- Customization: Forms and submission responses can be customized to meet the needs of various projects.
- Online payment with Google Merchant did not provide payment submission status. When a payment was submitted, the WuFoo form did not record the correct status. One had to check with Google Merchant (now Wallet) to see is a payment had indeed been submitted.
WuFoo would be best to use for project that involves quick, quantitative questions that are related to a short answers or have drop down choices for an event, proposal, etc. WuFoo would be less appropriate for a form that involved many qualitative questions.
For forms that need to offer an online payments option, that is not mandatory, WuFoo can provide this connection.
- Wufoo is particularly useful for creating more complex forms. You have the option to hide/show fields; this makes for a shorter, easier to navigate form for people you need less information from. You also have access to basic code formatting, which requires some additional knowledge but gives greater range of display options.
- You have options of how to view your data. You can export all results to an excel spreadsheet to analyze it that way, similar to the way googleforms records responses. But you can also see the full form with the responses in it - if you've forgotten how the question was phrased, or need to understand the context for a response, that view is easily available.
- The list view of all the forms you've created is very helpful when referring to multiple forms during the same period of time.
- Sharing editing power with multiple people is easy, including the ability to allow different levels of access to specific forms. If you're collecting sensitive data, you get to choose who can view it. If you don't want someone to have access at all anymore, it's fairly simple to either delete their account or to change the commonly held password.
- Although it gives coding options, the formatting for fields is still pretty limited. There is no option for blocks of text other than "section breaks".
- The rules section is cumbersome. The show/hide fields option in this section has only simple logic, so in order to create complex rules, you have to create a very long list of simple rules. Functional, but cumbersome.
- I'd like to see more development toward more bulk entry options. For single responses, you can email the whole form to multiple email addresses. It would be great to have a simple system to be able to send the response to the email entered in a response en masse with an option to add an additional message.
- data collection from the public - no inconvenient login required
- anonymous submissions - with no login, users can be assured no data will be unwillingly collected (except IP address)
- data collection to be used for upload to another database - the field names in the exports do not always make the responses make clear sense. A lot of data cleaning is required for a reasonable upload format.
- Wufoo is VERY easy to use. When we started using Wufoo, no training was required. I was able to just jump right in.
- The Help features are very useful. If I'm struggling with figuring out something on my own, I almost always can find the solution in the Help section. If not, I've emailed Wufoo and received assistance really quickly.
- Wufoo is fun to use! We use it to create staff satisfaction surveys, party invites, and other creative things in addition to the standard registration forms, evaluations, etc.
- The reports can be a little rough looking when we have a longer form. The data grids are nice but often cumbersome for someone to view. In those situations, we export the data to excel and plug into our own report forms.
- A cloud-like situation would be helpful for saving old forms. It's nice to reference previous forms but our main page gets bogged down. It would be nice to have a second page to save old forms and have the main page be for active forms.
- Simpler formatting would be nice for those who do not know HTML. To be able to bold or change font size with the click of a button would be helpful.
- Wufoo's selection of forms allow for many variables, making it possible to cater each form to serve our organizational needs.
- I loved the ease with which we could reorder the forms by clicking and dragging -- no need to start over or redo any work!
- Wufoo's support team is excellent. Whenever I had a question about the possibility of adding more flexibility to our forms, they got back to me quickly and with helpful solutions.
- When I used Wufoo while at that company, it would have been great to have had the functionality to store credit card information so that parents do not have to fill it out every semester, but I realized that there were likely either security or privacy issues preventing such a thing. However, it's great that PayPal integration is available!
- It would be great to redesign the Form Manager UI so that it's not so overwhelming to look at and have to scroll down through all our forms, which looked so similar because they were class offerings. Sometimes when adding classes (forms) or when gathering student head counts, we would lose track of where we left off. This meant having to backtrack, which took up time. Even something as simple as numbering the forms would've helped us not lose our place when performing class-by-class data entry or tabulation.
- More view options for searching forms would be helpful.
- Ease of usage by not only our employees but ease of usage by the membership of our associations
- Wufoo takes the hassle out of form building with a simple interface that even the most novice user can understand
- Wufoo's customer service cannot be matched. They have tremendous response time and spot on assistance with any issue you may have. I have not had a problem that they did not have an answer for.
- I would like to see an area where you can build your own custom field clusters similar to their address field(s) option. It would be helpful to have that to make some of our more mundane fields quicker to load in.
- Maybe add some wysywig type editing features, ie. bold, italic, underline, etc. for the descriptions. I know HTML and it works in the text areas but it would be helpful for those in the office that do not know how to code.
- Can't think of anything else, Wufoo is darn near perfect at what it offers.
Wufoo Scorecard Summary
Feature Scorecard Summary
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