- Easy to use
- Easy to export data
- Somewhat customizable
- Somewhat of a learning curve
- Not fully customizable, definitely holds your hand a lot
- Some features are hidden or hard to find
- Sometimes tricky to export data
- Doesn't communciate to other softwares
- Easy to edit forms - especially for users with no coding experience
- Keeps information for long periods of time
- Easy to publish and share with clients/customers
- More robust interface for increased functionality
- A better way to export information and sort before exporting
- Ability to include calendar interface for scheduling with forms
- It's easy to create forms - with drag and drop you can compose a new form within minutes.
- It's easy to link Wufoo to other services like Google Drive. Almost all of our forms are connected to some other service to store our data.
- The number of fields is limited to 150. Some of our forms have a complex build up with different factors that show or don't show fields. Every radio button option is a "field" so this counts up quickly.
- For new users, all the features of Wufoo are not directly clear. Some features are hidden, like making your own themes and linking the form to 3rd parties. Wufoo can do a better job in their UI to emphasize this.
- Contractor references
- Meetup signup form
- Versatile field types allow the creation of a wide variety of forms.
- Responsive layout means forms work across devices without us needing to write any code.
- Implementing themes (color and layout schemes) is a little bit messy and could use an overhaul.
- Intake forms
- Contact forms
- Job applications
- Sign up forms
- Testimonial collection
Not great for:
- Complex surveys
- The forms are easy to create and easy to use. These factors are a plus because you don't have to be a super savvy tech person to manage the forms and the end user finds them easy to understand and complete.
- There are limits to the number of fields one can use in a Wufoo form. This became problematic when we needed to create a complex expense form.
- Additionally, the form needs to be completed in one session. It isn't possible to start a form, save the information entered to that point and then complete it later.
- Lack of technical experience is just fine, very easy to create.
- Lots of options for customizing.
- Could use a few more options to 'pretty' up the forms.
- Some basic flow improvements would be welcome such as continuous typing for a phone number instead of having to tab over or click the next box.
- More flexibility to build the form the way you want.
- Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
- Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
- Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
- Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!
- Fields are set and cannot be modified (with few exceptions). An inexperienced user needs to invest significant time in order to understand how logic works, how hidden fields can alter a form, and what the full range of functionality is. The Wufoo blog begins to explain this, but there isn't a step-by-step guide to take you from 0 to 60 in a short period of time.
- While Wufoo has some pre-populated fields you can choose from (US states, for example), you can't save your own lists for use in future forms.
- Wufoo's biggest flaw is that forms cannot communicate with one another. Each form is an island, and data cannot move between forms or be uploaded to a new form.
- When you delete a field, all data previously collected and associated with that field is lost forever.
Overall, Wufoo have been a huge benefit to our business as it provides us a way to create customized solutions for clients in an easy package.
- Payment integration
- Customized appearance to match existing website styles
- Useful reports
- It is sometimes hard to find the answers in the documentation library for advanced issues; but the "ask support" option has always helped
In terms of custom themes and styling forms, I find it very helpful in my business to be able to customize the form to match the rest of a clients website look. I also like the advanced custom form field options that can be controlled through CSS styles.
Using Wufoo for online registration or ordering with payment integration with PayPal has been great. It just works!
- I love how easy it is to create a form and collect a variety of data, but also to customize the look of it.
- In both instances where I use Wufoo, there is a need to use the information collected to create and maintain a detailed email list, containing several kinds of information—basic like contact info, but also breaking into categories like all of the different areas where parents want to volunteer. In the past, the school had to use paper and every parent's form had to be hand typed in. Now with Wufoo, they indicate all of their volunteer interests, all of the data gets sent to MailChimp, and we're able to send information to specific segments/groups based on their interests. It's saved countless hours of manual work and eliminated a lot of typos.
- I love that you can integrate with payment options, as well as collect files. It makes collecting the application info from Craft Vendors seamless, and I don't need to track them down for payment.
- I also love the rules option, so you can show/hide specific fields based on a user's answer.
- Wufoo fits all of my needs at this time so if I had to pick something that could change (and this would be picky), the site/interface could use a little bit of a freshen up. But like I said, that's being picky.
Our department assists all other departments, university-wide, with creative services. Thanks to Wufoo, forms are an easier task, so we can focus more time on other tasks. Wufoo also eliminated the need to relay data to our clients (departments). They can log in to to Wufoo easily to view data and print off spreadsheets, removing us as middlemen.
- Features like drag-and-drop and pre-defined fields make the form creation process very simple.
- Even when you need something more advanced, the design options and rules are very helpful.
- If you don't know how to do something, Wufoo has a lot of helpful information on their site.
- No categorization for forms can make editing difficult (you have to search and remember the title of the form).
- Wufoo can only handle so many fields. There have been times, we've had to get creative to fit all of the needed content within field restrictions.
- There have been times when field rules can be clunky if you have a lot. Things start to break.
- Easy-to-learn and easy-to-use. Building something, anything, from scratch on a website scares the you-know-what out of the average user. Wufoo is incredibly easy to learn, well, the basics, that is. And I had one particularly lame-brained user up and running with Wufoo in short order. Truth is, I built the majority of the forms and often tweaked forms built by others, but Wufoo provides such an easy interface that building and revising is quite simple. After my first few forms, I began to discover some of the truly marvelous features Wufoo provides. Knowing just a bit of html can make an average form look really fancy. Creating colorful, imaginative headers made the forms fun to open. Frequently users would come to me last minute and I would bang out a basic form for their review in just minutes. Because of the simple drag and drop interface, I was able to turn projects around in record time.
- Allows users at all levels to build custom forms immediately. You don't have to be an IT wiz or html writer to build a complex form in Wufoo. Even a beginner can find success without any prior knowledge of form building or databases or coding. But if the user wants to experiment, there is plenty of good documentation to encourage him/her to explore and go fancy.
- Support. I can't say enough about the fantastic support I received from Wufoo. I would email them a question and they never failed to respond in less than a few hours. And their answers were clear and concise. They would look at the form in question (the one I had built) and make specific recommendations on how to solve my specific problem. In certain instance, they would even create a form (in my account) to demonstrate the solution. Emails I received from Support were always signed by a person so not only was the support excellent, it was also very personal.
- Each rules tab has a limit of 50 rules per form. Because of the complex nature of some of my forms (or the crazy things my users wanted to see) I had a couple occasions where I needed more than 50 field rules. If a form-filler choose X from a list, I wanted 10 other fields to become visible, if he chose Y from that same list, I wanted 10 different fields to become visible. Going on like this will pretty quickly use up the 50 rule limit. However, I was able to modify these complicated forms to work around the rule limitation. But I had the feeling from my contact with support that this limitation might be lifted in the future.
- Ease of use with a drag and drop interface. This was consistently a winning point when they reviewed whether to stay with Wufoo for forms services.
- Easy to train on and refer to documentation on the part of the user. We consistently had ready to go documents in the event a business team needed guidance.
- Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.
- For what we used it for, I cannot speak to areas of where it could use improvement. It handled the use cases very well and seldom left us looking for more.
- One small thing I could recommend would be a configurable file uploader option so the user or developer could configure where the files were stored.
Landmark College Institute for Research and Training (LCIRT) is using WuFoo for online conference, workshop, webinar, subscriber list and certificate program or course registrations. WuFoo is also currently being used by several other Landmark College departments such as Student Affairs, Events, and the Office for Institutional Advancement for internal and external submissions with various stakeholders such as faculty, staff, students, parents, alumni and donors.
WuFoo allows LCIRT to quickly set-up registration for training events with the added benefit of a providing an online payment option. Our forms use "Rules" in order to provide messages to those seeking various payment options such as check, purchase order or online credit card payment. The form inbox, that is sortable by name, date, etc. is very helpful for customer service follow-up and registration tracking. Additionally, the form completion status for each submission is useful for customer service follow-up.
- Ease of use: The tutorials are very helpful for implementing a basic form and then moving forward to more complex forms.
- Online payment option: Wide range of online payment partners such as PayPal to choose from.
- Customization: Forms and submission responses can be customized to meet the needs of various projects.
- Online payment with Google Merchant did not provide payment submission status. When a payment was submitted, the WuFoo form did not record the correct status. One had to check with Google Merchant (now Wallet) to see is a payment had indeed been submitted.
WuFoo would be best to use for project that involves quick, quantitative questions that are related to a short answers or have drop down choices for an event, proposal, etc. WuFoo would be less appropriate for a form that involved many qualitative questions.
For forms that need to offer an online payments option, that is not mandatory, WuFoo can provide this connection.
- Wufoo is particularly useful for creating more complex forms. You have the option to hide/show fields; this makes for a shorter, easier to navigate form for people you need less information from. You also have access to basic code formatting, which requires some additional knowledge but gives greater range of display options.
- You have options of how to view your data. You can export all results to an excel spreadsheet to analyze it that way, similar to the way googleforms records responses. But you can also see the full form with the responses in it - if you've forgotten how the question was phrased, or need to understand the context for a response, that view is easily available.
- The list view of all the forms you've created is very helpful when referring to multiple forms during the same period of time.
- Sharing editing power with multiple people is easy, including the ability to allow different levels of access to specific forms. If you're collecting sensitive data, you get to choose who can view it. If you don't want someone to have access at all anymore, it's fairly simple to either delete their account or to change the commonly held password.
- Although it gives coding options, the formatting for fields is still pretty limited. There is no option for blocks of text other than "section breaks".
- The rules section is cumbersome. The show/hide fields option in this section has only simple logic, so in order to create complex rules, you have to create a very long list of simple rules. Functional, but cumbersome.
- I'd like to see more development toward more bulk entry options. For single responses, you can email the whole form to multiple email addresses. It would be great to have a simple system to be able to send the response to the email entered in a response en masse with an option to add an additional message.
- data collection from the public - no inconvenient login required
- anonymous submissions - with no login, users can be assured no data will be unwillingly collected (except IP address)
- data collection to be used for upload to another database - the field names in the exports do not always make the responses make clear sense. A lot of data cleaning is required for a reasonable upload format.
- Wufoo is VERY easy to use. When we started using Wufoo, no training was required. I was able to just jump right in.
- The Help features are very useful. If I'm struggling with figuring out something on my own, I almost always can find the solution in the Help section. If not, I've emailed Wufoo and received assistance really quickly.
- Wufoo is fun to use! We use it to create staff satisfaction surveys, party invites, and other creative things in addition to the standard registration forms, evaluations, etc.
- The reports can be a little rough looking when we have a longer form. The data grids are nice but often cumbersome for someone to view. In those situations, we export the data to excel and plug into our own report forms.
- A cloud-like situation would be helpful for saving old forms. It's nice to reference previous forms but our main page gets bogged down. It would be nice to have a second page to save old forms and have the main page be for active forms.
- Simpler formatting would be nice for those who do not know HTML. To be able to bold or change font size with the click of a button would be helpful.
- Wufoo's selection of forms allow for many variables, making it possible to cater each form to serve our organizational needs.
- I loved the ease with which we could reorder the forms by clicking and dragging -- no need to start over or redo any work!
- Wufoo's support team is excellent. Whenever I had a question about the possibility of adding more flexibility to our forms, they got back to me quickly and with helpful solutions.
- When I used Wufoo while at that company, it would have been great to have had the functionality to store credit card information so that parents do not have to fill it out every semester, but I realized that there were likely either security or privacy issues preventing such a thing. However, it's great that PayPal integration is available!
- It would be great to redesign the Form Manager UI so that it's not so overwhelming to look at and have to scroll down through all our forms, which looked so similar because they were class offerings. Sometimes when adding classes (forms) or when gathering student head counts, we would lose track of where we left off. This meant having to backtrack, which took up time. Even something as simple as numbering the forms would've helped us not lose our place when performing class-by-class data entry or tabulation.
- More view options for searching forms would be helpful.
- Ease of usage by not only our employees but ease of usage by the membership of our associations
- Wufoo takes the hassle out of form building with a simple interface that even the most novice user can understand
- Wufoo's customer service cannot be matched. They have tremendous response time and spot on assistance with any issue you may have. I have not had a problem that they did not have an answer for.
- I would like to see an area where you can build your own custom field clusters similar to their address field(s) option. It would be helpful to have that to make some of our more mundane fields quicker to load in.
- Maybe add some wysywig type editing features, ie. bold, italic, underline, etc. for the descriptions. I know HTML and it works in the text areas but it would be helpful for those in the office that do not know how to code.
- Can't think of anything else, Wufoo is darn near perfect at what it offers.
Now, Wufoo is used across the entire campus to help alumni register for events, new student orientation, and other endeavors in higher education. Additionally, students and faculty are able to submit requests for AV equipment for their events ("I would like two microphones and a speaker at this building for this time period.") The Facilities office uses Wufoo for purposes similar to this one and now better manage requests for meetings and presenters. Overall it has streamlined processes and helped maintain a cohesive, organized campus atmosphere.
- One can log into their website and view survey results in real-time. In the morning, maybe 50 student organization submitted their budget requests for the semester, but by the afternoon that number has grown to 100. You can see who has submitted information and who has yet to submit information.
- Extracting the data into Excel is a huge advantage of Wufoo. I was able to pull the data and track budget info over time. Additionally, I had huge databases of student e-mail addresses so I could directly e-mail organization leaders.
- The actual form-building process is incredibly easy and intuitive. It took me about an hour of playing around with it to learn about all the basic utilities. In another hour I learned about simple CSS code that I could use to customize my surveys even more. The interface is very point-and-click so anyone can learn this quickly.
- The forms are simple to fill out! Simpler, streamlined processes leads to better results and increased efficiency overall.
- Add more drag-and-drop options so that moving form fields while form-building is easier. :)
- Wufoo allows you to collect information from a large pool of people
- Information collected can be viewed through the Wufoo website and/or by downloading an Excel spreadsheet with all of the information your customers have entered
- The forms were very easy to create and manipulate, and there are multiple themes to choose from
- There are handy side boxes next to each question that you can provide further information to prevent confusion or explain why you are collecting certain information, etc
- Wufoo sends you an email each time someone completes a form so you can keep track of who still needs to complete the form
- Once you get a form set-up and you like the lay-out, you can copy the form and then fill in different information for the next form
- You can make certain questions within your form mandatory
- Some of the information collected from families would not transfer well through an Excel spreadsheet (i.e. a phone number would be a string of numbers 5555555555 instead of (555) 555-5555)
- At the time we were using Wufoo, some of our families would use upper-case and some would use all lower-case with no caps when entering their information (even though we did ask them to enter all information in all caps). This created many challenges when using that information for official forms or when creating bulk address labels for families
- Because everything at a school runs alphabetically, this was something we manually would have to do once all the information had been collected and uploaded to excel
- As with any form generator, there is always going to be some clean-up on the excel spreadsheet side to make the information work for the organization's varying needs
- I think one of Wufoo's main strengths would be its simple and easy to use interface.
- Wufoo is very user friendly and easy to set up!
- Wufoo has many templates to get you started!
- The only downside is that Wufoo is a third party operator. Thus is there are technical difficulties, you cannot address them within your company. You must contact Wufoo and await their reply.
- Other areas of improvement could be security of the information stored and the cost of storage of that information online.
- Step By Step instructions to building a form
- Allows you to make a custom theme
- Great way to track information and collect data
- More information on easy CSS changes
- Allow it to be used as a true order form with price changes
- Custom Themes sometimes make your logo look a bit off [not enough room or too much white space even after you size it]
- Multiple account integration so you can use ONE Wufoo for several clients
- Integrating within various CMS tools by offering iframe and js support (within HTML space offerings)
- Offering style options to make forms look like they belong on your website (whether using Wufoo's own styles, or by applying an external CSS sheet)
- Providing a super easy drag-and-drop interface that was very easy to use and train folks to use
- Offering an API for Salesforce.com, among other tools (we never got around to actually using these, but I was impressed that it was available)
- Providing easily exportable and attractive reports that could be viewed as PDF or CSV, which allowed for us to import contacts into our CRM or use them to reach out via Outlook, etc.
- Helping us communicate with new leads/contacts by giving easily customizable reply email messages
- Providing a complex set of rules that allowed us to make our forms more strategic (if someone selects Yes, go to #4; send a reply email if someone says Yes to needing a seat on a bus to an event)
- Honestly, for what we needed, it went above and beyond. I don't have any complaints at all.
Wufoo will require some expertise in CSS and HTML to implement within an existing website CMS or design, so make sure you have those resources on staff. The help and support is really excellent, but they don't offer specific design-oriented help.
Wufoo is great for urgent, one-off form needs, like gathering RSVPs to an event. We've also used it to collect regular contact requests. It meets a variety of needs.
- Website is easy to navigate, very user friendly.
- I love that there are no limits on form creation.
- There are lots of widgets when creating reports, I think that's cool.
- Wufoo is very quick to answer customer questions.
- When data is entered, it'd be great if you could see all the entries on one single page.
- I wish there was a little more education on creating reports, I feel like I had to do trial by fire when it came to using the widgets and creating reports.
- I wish the home page (with reports, surveys) was better organized. I hate that they can't be placed in alphabetical order instead they default to the date created.
- I wish the Excel spreadsheet capability was built into the actual site.
- Sometimes it seems like there is no use for some of the widgets in the reports area.
- When I customize a survey - as far as appearance - I wish that would come across when inputting data on the back end.
What do you need the database for?
Wufoo has been able to do anything I've wanted it to do, now it's become more of a matter of how it needs to be used, what is it for, and what information is being collected.
- Email routing is easy to set up.
- Easy to create and edit form questions.
- Collecting and analyzing the data collected is very easy and helpful.
- Would like the ability to reorganize the Form Manager.
- If we were able to pull together forms into folders or categories, that would be ideal.
- Ability to adjust most admin options and views.
Wufoo Scorecard Summary
Feature Scorecard Summary
Wufoo Technical Details