Wufoo Reviews

100 Ratings
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Score 8.4 out of 101

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Reviews (1-25 of 53)

Kate Knight profile photo
Score 10 out of 10
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I use Wufoo within my organization to gather information from my clients, participants in my Title 1 Federally Funded Program. It is a way to keep information organized and gather information in a timely manner when I am unable to travel to the opposite end of my county to meet with a potential client/client I have placed in a work site.
  • Gather information in a timely manner.
  • Organize responses to surveys/forms sent to my clients.
  • Creates a user-friendly application for my clients, some who have little to no computer experience.
  • Perhaps I have not learned how to alter this - but at times the text can be a little hard to read when I'm working with the older population.
  • Providing an in-depth tutorial would definitely be helpful.
  • I can't think of any others because I genuinely enjoy using the product.
Wufoo is well suited for gathering information from a large client base (for me I work with my county but also work hand in hand with two neighboring counties). I think this is a great way to compare results from different clients and also to gather information that a client may not want to talk about face to face at first (a work site supervisor complaint).
Read Kate Knight's full review
Jillian Straw profile photo
Score 9 out of 10
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Wufoo is utilized mainly by our marketing team for sales development. When leads come in through our website they are directed to our communication channel in Slack through Wufoo. If there are times when our communication board integration is down we don't miss out on these valuable leads because Wufoo holds them all in its servers as well.
  • Allow Customized Lead generation with Demo Sign Up qualifications
  • Integrate to Slack for ease of access to the individual reps
  • Integrate into Sales Force for easier managing and tracking of these leads while not allowing duplicates through that clog the CRM.
  • There have been moments when the integrations falter for one reason or another, so accessing the information is disrupted for a few minutes or so but apart from that the information is still there and we have had no real issues with the platform. It's simple and straightforward.
If you are running a website and have multiple forms available for people to fill out and need an easy way to manage these requests, the use of Wufoo and it's integrated partners is incredibly useful. If you're only using, say, a chat bot to set demos then it wouldn't really be a fit. But if you're trying to access information over multiple platforms Wufoo is integrated with the major leaders in the industry. I.E. Slack and Salesforce among others. It is easy to download a report of leads generated and reconcile them within your CRM.
Read Jillian Straw's full review
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Score 9 out of 10
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At this time Wufoo is only being used across the HR department. Within the department, we use it for employment and also for additional benefits election questions when it comes to open enrollment. Within employment, we have various positions that require availability to be submitted with their application so we are able to best evaluate if they would be a good fit with our department needs. Prior to using Wufoo we were emailing each candidate by hand and asking for a response and it made the process harder than it should be. With implementing Wufoo we are able to simply email out a link to prospective candidates and the return process is easier and quicker than ever before. We immediately wished that we had switched a long time ago.
  • I would say simplicity is a strength both for the user and the administrator. Creating a form in Wufoo is simple and easy and in addition those filling out the survey are able to click on a link and start participation.
  • Submitting a completed form is also a strength! As soon as the survey is done and they hit submit it comes directly back to us in an email so we are able to get results faster.
  • Wufoo gives you the option to set up automated emails to those who have participated in the survey. This closes any loops for those wondering if everything was submitted correctly or if they need to redo it. It also makes things easier for the people keeping track of all the surveys.
  • I would like to see the option for some better reports. I rarely use the reports feature but when I do I find it could be transferred over easier to Word or Excel.
  • Not often but at times the filled out survey will be sent back to us in a wonky format where it makes a normal 2 page survey print about 7-8 pages. It can be resolved by going to Wufoo directly and printing.
Wufoo would be a great platform for any internal surveys that need to be done. It could also be a good tool for collecting data and research for outside perspective for companies and universities. For talent acquisition it is very useful to learn how candidates feel during the hiring process, and in the beginning of the candidate's application, it could be a good way to collect additional information from them.
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No photo available
Score 10 out of 10
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We use Wufoo to create forms when we need to collect client information for one particular reason or another. Ticket requests, contact forms, event RSVPs, membership forms, raffle entries, etc.. It's used primarily by our Marketing and Development Departments to engage with the public in a streamlined fashion. It helps to eliminate long email chains with valuable information that can easily get lost in your inbox.
  • Very user-friendly.
  • Can upload templates and themes so you don't have to recreate your forms every time.
  • Lots of capabilities for different types of questions and answer possibilities.
  • Lots of options for customization.
  • The branching logic (i.e. showing a question based on a previous answer) has glitched on occasion when configuring.
  • The email confirmations are pretty basic.
  • The Form Manager dashboard could be more engaging and show more holistic information.
Anytime you need someone to fill out an electronic form, it will work. Depending on the plan you select you will have more features available to use in your form. We use the Professional plan and have found it to meet the majority of our organization's needs on a daily basis.
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No photo available
Score 10 out of 10
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We use Wufoo as a DIY form builder for our marketing department so that we can incorporate forms in our websites without a huge technology lift. We use this tool to build simple contact forms for our website all the way to more complex 'applications' for our business where users can submit more detailed information and even attach documents.
  • Wufoo has a super simple drag and drop form building interface which doesn't require any technical knowledge to create and publish a form.
  • Wufoo also provides easy to use options for creating dynamic questions and allows for customizable field, page, and form logic/rules.
  • We really like how easy it is to create and manage email notifications. These notifications are easy to change if internal staff shifts and notifications can also be tied to specific fields and user responses to help get the form submissions to right people as efficiently as possible.
  • Wufoo has had a cap on the total number of fields you can use per form which has been a limiting factor for us when trying to build more complex forms.
  • Wufoo does not support tabular fields or repeating fields which is a drawback since it limits the types of questions you can ask.
  • Form organization in the admin interface is a little clunky and disorganized. It would be better if there were more customized options for organizing your library of forms.
Wufoo is a great tool for building forms. It is especially handy for marketing and non-technical users so that you can develop and implement forms and reduce the need for technology support. We've used this tool for 5+ years and have taken on the form-creation duties for our websites and we've never looked back. With that being said, if you are looking to create a very complex form with a lot of fields and lots of field/page logic, Wufoo may not be the best tool for you and/or you may need significantly more technology support.
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Raphael Sanguinete profile photo
Score 8 out of 10
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Our use of Wufoo is really quite simple. We use it to create a form and embed it in our website where it serves the purpose of being our contact form. The person who wants to contact us fill this contact form and Wufoo automatically send us an e-mail with all the information that the said person filled out.
  • Great integration with websites via code
  • Simple and clean interface for creating forms
  • The design of the final form in the website is not fancy but is minimalistic, so it can be used across a great variety of webdesigns
  • As I said before, the design of the final form is not so fancy, so it could provide better form design options.
  • I'm using the free version, but if the starter version was cheaper, maybe we could pay for its features.
I think that on one side Wufoo is well suited for simple forms to put in websites. That can be accomplished with the free version. On the other side, Wufoo paid versions can make complex forms, because they have robust features like Form Rules and Password Protection that some of its competitors lack.
Read Raphael Sanguinete's full review
Justin Roodman profile photo
Score 8 out of 10
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We use Wufoo to collect survey information from users of our SaaS platform. At the end of each hour of their assigned online coursework, we ask if they had any technical difficulties, and if so, what they were. We also formerly used Wufoo to collect user feedback regarding the content we displayed during the course of the hour. Wufoo allows us to create and embed forms that include conditional logic, without writing any code ourselves.
  • Conditional logic is probably the number one reason we use Wufoo at all. It's very handy to be able to set up a form that adds fields if certain responses are given.
  • Wufoo emails responses to forms to you, but it also can be used to create reports to analyse the responses you get for each form
  • The user interface for building forms is pretty easy to use. It's very handy for non-technical people, and we have some of those in our office.
  • Emails sent from Wufoo are not encrypted, so data sent via the email notifications should not be considered secure.
  • When you delete entries from the Wufoo Entry Manager, they're permanently deleted. All entry data, files, and comments that are deleted can't be restored.
  • You can't use the File Upload field as the subject field for conditional logic rules.
Wufoo is well suited for people who want to do surveys or collect other form data and don't have any coding or programming skills. The form builder is a pretty simple interface and you can create forms rather easily. Data collection is simple and you can create reports to analyze the data you collect. Organizations who have a qualified web developer who knows Javascript or PHP may not find value in using Wufoo when they can create and implement their own forms in-house.
Read Justin Roodman's full review
Alek Babaa profile photo
December 19, 2018

Wufoo Review

Score 7 out of 10
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We are a digital marketing organization that uses Wufoo for form fill-outs for a portion of our clients. We have currently 6 active forms. Wufoo forms only account for a small portion of the forms that we use, as we have other form providers. The Wufoo form allows us to collect leads for a certain type of customer whose information up-front is very delicate (health care) and allows us to cater responses to them based on their answers.
  • Has many different form field options.
  • Rules for answers
  • Integrates well with other platforms.
  • Look and feel. It has a very "ballot" feel and less of a custom website feel.
Wufoo works well for surveys and information forms. For instance, if someone is looking to collect information about their company or an event. My old company used to run webinars and we would send out surveys at the end of the webinar to people that attended about the webinar and how to improve. This would be a great application for Wufoo.

Where I think Wufoo needs improvement is the look and feel of the forms. They are very elementary in their design and are not very customizable for companies that may want to use a form on their website to collect subscribers or leads.
Read Alek Babaa's full review
Debbie Gillum profile photo
December 01, 2018

Woo Hoo for Wufoo

Score 8 out of 10
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We use the forms to easily collect data both internally and externally. Internally, we used the Wufoo forms to collect information to order all employees new business cards. Externally, we use it for people to express an interest in donating their car or donating their stuff. It's used within the development and communications departments. It allows us to be more modern and streamline processes.
  • Easy to use
  • Affordable
  • Easy to export data
  • Somewhat customizable
  • Somewhat of a learning curve
  • Not fully customizable, definitely holds your hand a lot
  • Some features are hidden or hard to find
  • Sometimes tricky to export data
  • Doesn't communciate to other softwares
I think Wufoo is appropriate for small businesses or nonprofits who are budget conscious. I think it's good for beginners or people who want the bare minimum product. It's great for filling out forms and collecting data from customers and employees. I wouldn't want to use it on an industrial or enterprise scale. It's good for teams because multiple people can use and it is fairly user-friendly.
Read Debbie Gillum's full review
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Score 8 out of 10
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We use Wufoo in many ways on our eCommerce site. It is mostly used by our front end and back end development teams for our website, but our customer service team uses it as well. We use Wufoo to host surveys on our site to gather customer feedback. We also use Wufoo to let customers contact us for custom quotes.
  • Wufoo lets you add mailing lists so anyone that needs to can see a copy of the filled out form. We forward all customer complaints and questions directly to our customer service team which allows them to reply immediately.
  • Wufoo was very easy to integrate with Magento. Our implementation process was virtually pain free.
  • Wufoo makes it very easy to set up a simple survey/form with multiple fields. We are able to create and launch a new Wufoo form in a matter of minutes on our site if necessary.
  • Wufoo forms are very basic looking. Some more visual customization would be nice.
  • We use Wufoo for very basic forms on our site and really don't run into a lot of issues with the functionality that Wufoo provides.
Wufoo is great for a company that wants to post a form, questionnaire, survey, etc on their site. If you need to send customer responses to a specific team or mailing list, Wufoo makes that very easy as well. There are not a ton of visual customization options, but if you are looking for an easy to use tool that gets the job done, Wufoo would be great for you.
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Justin Moore profile photo
Score 7 out of 10
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Our university utilizes Wufoo across several departments. The program allows us to segment each form by department so that each department has its own separate login, making the information available to each department very specific to said department. We use a TON of different forms for many departments that hold a wide variety of information as well. The forms are kept on Wufoo's servers as well so we can always search through past submissions to analyze any trends we become interested in.
  • Easy to edit forms - especially for users with no coding experience
  • Keeps information for long periods of time
  • Easy to publish and share with clients/customers
  • More robust interface for increased functionality
  • A better way to export information and sort before exporting
  • Ability to include calendar interface for scheduling with forms
Wufoo works perfectly for anyone needing a very simple form. It is very intuitive for people who have little experience with web design as well. Forms requiring quick and easy answers, especially short forms - Wufoo is perfect. If you are mining for deeper trends from clients or customers, you'll want to look for a form management software that has some higher end details on the reporting side.
Read Justin Moore's full review
Wilbert Kramer profile photo
Score 9 out of 10
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Wufoo is being used widely in Goliath over multiple departments. We use it in our on-boarding procedures for new colleagues, the manage our production process and to get customer feedback. It is used by our marketing departments worldwide, the IT department and the R&D department. Together we have created over 50 forms.
  • It's easy to create forms - with drag and drop you can compose a new form within minutes.
  • It's easy to link Wufoo to other services like Google Drive. Almost all of our forms are connected to some other service to store our data.
  • The number of fields is limited to 150. Some of our forms have a complex build up with different factors that show or don't show fields. Every radio button option is a "field" so this counts up quickly.
  • For new users, all the features of Wufoo are not directly clear. Some features are hidden, like making your own themes and linking the form to 3rd parties. Wufoo can do a better job in their UI to emphasize this.
Wufoo is a tool that suits many jobs. While it isn't the most complex piece of software and it doesn't suit lengthy forms it is easy to set up simple 10-20 question forms or surveys. I would recommend it to gather information and feedback quickly from within your own company. It's suited for larger companies with 30-200 employees.
Read Wilbert Kramer's full review
No photo available
Score 9 out of 10
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We use Wufoo for custom forms that collect a wide range of data:
  • Contractor references
  • Testimonials
  • Meetup signup form
We also implement Wufoo forms for clients and for everything from a simple contact form to a detailed intake or job application.
  • Versatile field types allow the creation of a wide variety of forms.
  • Responsive layout means forms work across devices without us needing to write any code.
  • Implementing themes (color and layout schemes) is a little bit messy and could use an overhaul.
Ideal for:
  • Intake forms
  • Contact forms
  • Job applications
  • Sign up forms
  • Surveys
  • Testimonial collection

Not great for:

  • Complex surveys
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Bree Gurin profile photo
August 02, 2017

Wufoo Forms Creator

Score 10 out of 10
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Verified User
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My company uses Wufoo to enable electronic on-boarding and time sheet submission for our temporary employees. This process has proven far more efficient and has greatly improved the accuracy of the information received.
  • The forms are easy to create and easy to use. These factors are a plus because you don't have to be a super savvy tech person to manage the forms and the end user finds them easy to understand and complete.
  • There are limits to the number of fields one can use in a Wufoo form. This became problematic when we needed to create a complex expense form.
  • Additionally, the form needs to be completed in one session. It isn't possible to start a form, save the information entered to that point and then complete it later.
I think Wufoo is excellent for basic forms. The more complex or longer forms become problematic.
Read Bree Gurin's full review
Isaac Nuell profile photo
Score 7 out of 10
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We use Wufoo primarily for dynamic event registrations (using PayPal integration) and follow up surveys. The software is using across departments and is used to collect data in a single source document for future use and integration into CRM and advocacy tracking systems.
  • Wufoo's layout is simple and intuitive. A single click will add a field to your form, and more advanced users can customize forms with minimal time invested to create complex and advanced systems.
  • Integration into webpages is simple. The code is provided in several formats and its a matter of copy and paste.
  • Payments are incredibly easy to integrate once you have the appropriate accounts set up with a third party approved vendor.
  • Creating receipts, follow up emails, and establishing form logic is very simple - a few clicks and you're done!
  • Fields are set and cannot be modified (with few exceptions). An inexperienced user needs to invest significant time in order to understand how logic works, how hidden fields can alter a form, and what the full range of functionality is. The Wufoo blog begins to explain this, but there isn't a step-by-step guide to take you from 0 to 60 in a short period of time.
  • While Wufoo has some pre-populated fields you can choose from (US states, for example), you can't save your own lists for use in future forms.
  • Wufoo's biggest flaw is that forms cannot communicate with one another. Each form is an island, and data cannot move between forms or be uploaded to a new form.
  • When you delete a field, all data previously collected and associated with that field is lost forever.
Wufoo isn't designed to be event software, but for smaller firms and non-profits with low operating budgets, it can be a cost effective and efficient way of collecting registration information and funds. It's also not SurveyMonkey (even though it's owned by them), and although forms can be purposed to fit any situation, it comes at a cost.
Read Isaac Nuell's full review
Rebecca VanDenBerg profile photo
Score 10 out of 10
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I currently use Wufoo to implement forms for over 20 Website Clients. I have over 40 forms in use currently ranging from basic contact forms to complex custom ordering forms. We choose to start using Wufoo back in February 2012 after searching for a solution that allowed us to incorporate PayPal Payment with customized order forms. We need to collect very specific user information for a particular client's educational workshops and Wufoo offered us the best solution. We also use the custom reports to provide clients with monthly and annual sales reports which they love. We have used Wufoo to create simple contact forms, surveys, event RSVP, livestock show entry forms w/payment, farm market order forms w/payment, daycare employment applications, education workshop registrations w/payment, and more. I have had a few technical questions and I received direct email responses and dialog with the same support staff person to resolve or answer my question.

Overall, Wufoo have been a huge benefit to our business as it provides us a way to create customized solutions for clients in an easy package.
  • Payment integration
  • Customized appearance to match existing website styles
  • Useful reports
  • It is sometimes hard to find the answers in the documentation library for advanced issues; but the "ask support" option has always helped
I have successfully added Wufoo forms to both HTML and Wordpress sites with success.

In terms of custom themes and styling forms, I find it very helpful in my business to be able to customize the form to match the rest of a clients website look. I also like the advanced custom form field options that can be controlled through CSS styles.

Using Wufoo for online registration or ordering with payment integration with PayPal has been great. It just works!
Read Rebecca VanDenBerg's full review
Audrey Burn profile photo
Score 10 out of 10
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I'm a freelance graphic/web designer and I use Wufoo for two clients, one holds a large festival in the fall and has the need to manage vendor applications and emails and the second is a small private school who uses Wufoo to gather contact and volunteer interest info from parents. Both of these forms feed into MailChimp which allows them to manage their emails.
  • I love how easy it is to create a form and collect a variety of data, but also to customize the look of it.
  • In both instances where I use Wufoo, there is a need to use the information collected to create and maintain a detailed email list, containing several kinds of information—basic like contact info, but also breaking into categories like all of the different areas where parents want to volunteer. In the past, the school had to use paper and every parent's form had to be hand typed in. Now with Wufoo, they indicate all of their volunteer interests, all of the data gets sent to MailChimp, and we're able to send information to specific segments/groups based on their interests. It's saved countless hours of manual work and eliminated a lot of typos.
  • I love that you can integrate with payment options, as well as collect files. It makes collecting the application info from Craft Vendors seamless, and I don't need to track them down for payment.
  • I also love the rules option, so you can show/hide specific fields based on a user's answer.
  • Wufoo fits all of my needs at this time so if I had to pick something that could change (and this would be picky), the site/interface could use a little bit of a freshen up. But like I said, that's being picky.
I think if someone is just looking for a way to collect very simple contact info to maintain a list of some kind, it might be overkill, I would just use whatever campaign creator they're using. But if you're looking to style to conform to a brand and collect complex data, collect files and/or collect payments, Wufoo makes it so easy and integrates with many popular applications/services.
Read Audrey Burn's full review
Lane Castleberry profile photo
Score 9 out of 10
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Wufoo has been a terrific solution for our website needs at Oklahoma Baptist University. We moved from hand-coded forms (that looked pretty stale) to a simple and easy to use software. Time investment for creating forms dropped drastically. We liked Wufoo so much, that we re-created all existing forms as Wufoo forms -- so they all now, look consistent and offer a user-friendly experience.

Our department assists all other departments, university-wide, with creative services. Thanks to Wufoo, forms are an easier task, so we can focus more time on other tasks. Wufoo also eliminated the need to relay data to our clients (departments). They can log in to to Wufoo easily to view data and print off spreadsheets, removing us as middlemen.
  • Features like drag-and-drop and pre-defined fields make the form creation process very simple.
  • Even when you need something more advanced, the design options and rules are very helpful.
  • If you don't know how to do something, Wufoo has a lot of helpful information on their site.
  • No categorization for forms can make editing difficult (you have to search and remember the title of the form).
  • Wufoo can only handle so many fields. There have been times, we've had to get creative to fit all of the needed content within field restrictions.
  • There have been times when field rules can be clunky if you have a lot. Things start to break.
If you are looking for form software that grants people with no experience the ability to create basic forms, Wufoo is solid. And if you are looking for form software that remains simple in interface, that allows you to create a high volume of forms in little time, IMO, that's where Wufoo shines.
Read Lane Castleberry's full review
Stephen A. Williams profile photo
Score 10 out of 10
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We first used Wufoo as an embedded form on our website to collect information on registrants for the NFL's Business-Connect program (minority & women-owned business initiative). The first form was lengthy and involved many different kinds of data fields including "file upload" for businesses certification documents. This worked extremely well. As data was collected I imported it into a custom-built Access database to allow our Business Connect Manager direct access to the information. Incrementally I exported new data and updated the Access db. Wufoo has built a very easy-to-use export function that allowed rapid and accurate exports. Next I built a Wufoo form to collect data on donors and their contributions to our charitable foundation. This form was linked to Paypal for payment processing and the form was imbedded in our website to make it available to visitors to our site. Following these two initial forms, I designed an additional 50 forms that served as collection tools for surveys, contest entries, vendor revenue data, event invitation, transportation registration among others. Forms were used across departments including Marketing, Philanthropy, Events & Hospitality, Administration, Information Systems and Community Affairs.
  • Easy-to-learn and easy-to-use. Building something, anything, from scratch on a website scares the you-know-what out of the average user. Wufoo is incredibly easy to learn, well, the basics, that is. And I had one particularly lame-brained user up and running with Wufoo in short order. Truth is, I built the majority of the forms and often tweaked forms built by others, but Wufoo provides such an easy interface that building and revising is quite simple. After my first few forms, I began to discover some of the truly marvelous features Wufoo provides. Knowing just a bit of html can make an average form look really fancy. Creating colorful, imaginative headers made the forms fun to open. Frequently users would come to me last minute and I would bang out a basic form for their review in just minutes. Because of the simple drag and drop interface, I was able to turn projects around in record time.
  • Allows users at all levels to build custom forms immediately. You don't have to be an IT wiz or html writer to build a complex form in Wufoo. Even a beginner can find success without any prior knowledge of form building or databases or coding. But if the user wants to experiment, there is plenty of good documentation to encourage him/her to explore and go fancy.
  • Support. I can't say enough about the fantastic support I received from Wufoo. I would email them a question and they never failed to respond in less than a few hours. And their answers were clear and concise. They would look at the form in question (the one I had built) and make specific recommendations on how to solve my specific problem. In certain instance, they would even create a form (in my account) to demonstrate the solution. Emails I received from Support were always signed by a person so not only was the support excellent, it was also very personal.
  • Each rules tab has a limit of 50 rules per form. Because of the complex nature of some of my forms (or the crazy things my users wanted to see) I had a couple occasions where I needed more than 50 field rules. If a form-filler choose X from a list, I wanted 10 other fields to become visible, if he chose Y from that same list, I wanted 10 different fields to become visible. Going on like this will pretty quickly use up the 50 rule limit. However, I was able to modify these complicated forms to work around the rule limitation. But I had the feeling from my contact with support that this limitation might be lifted in the future.
I found Wufoo to be incredibly versatile. We produced a series of e-newsletters which included a Trivia Question. There was a "click here for answer" button in the article in the newsletter. This was a link to a Wufoo form. Essentially I made the Wufoo form serve as a landing page. I created a colorful header, which often contained the answer to the Trivia Question. Then there were some corresponding paragraphs in reference to the answer. Following that was some "related" survey question. Our organization was the Host Company for the 2014 Super Bowl so the questions were all football-related. The survey results (from the previous week's question) were also included on the Wufoo form. Over time, the number of subscribers answering the survey increased weekly. I think the format of the Wufoo form with its ability to house images and be a bit whimsical encouraged readers to respond and be engaged. To answer the question of specific scenarios where Wufoo is suited or not, I think the limits are only imposed by the user not the application.
Read Stephen A. Williams's full review
Joseph Hillman profile photo
Score 9 out of 10
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Wufoo is used by marketing teams to conduct surveys, gather info, and generate their email lists. Often it was used for follow up questions on their trade show counterparts. It was used across the organization on the various teams.
  • Ease of use with a drag and drop interface. This was consistently a winning point when they reviewed whether to stay with Wufoo for forms services.
  • Easy to train on and refer to documentation on the part of the user. We consistently had ready to go documents in the event a business team needed guidance.
  • Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.
  • For what we used it for, I cannot speak to areas of where it could use improvement. It handled the use cases very well and seldom left us looking for more.
  • One small thing I could recommend would be a configurable file uploader option so the user or developer could configure where the files were stored.
Read Joseph Hillman's full review
Sarah Downing profile photo
Score 8 out of 10
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Landmark College Institute for Research and Training (LCIRT) is using WuFoo for online conference, workshop, webinar, subscriber list and certificate program or course registrations. WuFoo is also currently being used by several other Landmark College departments such as Student Affairs, Events, and the Office for Institutional Advancement for internal and external submissions with various stakeholders such as faculty, staff, students, parents, alumni and donors.

WuFoo allows LCIRT to quickly set-up registration for training events with the added benefit of a providing an online payment option. Our forms use "Rules" in order to provide messages to those seeking various payment options such as check, purchase order or online credit card payment. The form inbox, that is sortable by name, date, etc. is very helpful for customer service follow-up and registration tracking. Additionally, the form completion status for each submission is useful for customer service follow-up.

  • Ease of use: The tutorials are very helpful for implementing a basic form and then moving forward to more complex forms.
  • Online payment option: Wide range of online payment partners such as PayPal to choose from.
  • Customization: Forms and submission responses can be customized to meet the needs of various projects.
  • Online payment with Google Merchant did not provide payment submission status. When a payment was submitted, the WuFoo form did not record the correct status. One had to check with Google Merchant (now Wallet) to see is a payment had indeed been submitted.

WuFoo would be best to use for project that involves quick, quantitative questions that are related to a short answers or have drop down choices for an event, proposal, etc. WuFoo would be less appropriate for a form that involved many qualitative questions.

For forms that need to offer an online payments option, that is not mandatory, WuFoo can provide this connection.

Read Sarah Downing's full review
Sarah Strenio profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Wufoo for all permanent form collections at our school, from operations to billing to recruitment. We use it primarily for applications, surveys, data collection / updates, and registrations. Some specific examples: student enrollment; summer school enrollment; school lunch program registration; credit card authorization for automatic bill payment; applications for faculty and staff positions; formal internal surveys. We are better able to meet our school's sustainability goals by collecting our "paper" work through Wufoo.
  • Wufoo is particularly useful for creating more complex forms. You have the option to hide/show fields; this makes for a shorter, easier to navigate form for people you need less information from. You also have access to basic code formatting, which requires some additional knowledge but gives greater range of display options.
  • You have options of how to view your data. You can export all results to an excel spreadsheet to analyze it that way, similar to the way googleforms records responses. But you can also see the full form with the responses in it - if you've forgotten how the question was phrased, or need to understand the context for a response, that view is easily available.
  • The list view of all the forms you've created is very helpful when referring to multiple forms during the same period of time.
  • Sharing editing power with multiple people is easy, including the ability to allow different levels of access to specific forms. If you're collecting sensitive data, you get to choose who can view it. If you don't want someone to have access at all anymore, it's fairly simple to either delete their account or to change the commonly held password.
  • Although it gives coding options, the formatting for fields is still pretty limited. There is no option for blocks of text other than "section breaks".
  • The rules section is cumbersome. The show/hide fields option in this section has only simple logic, so in order to create complex rules, you have to create a very long list of simple rules. Functional, but cumbersome.
  • I'd like to see more development toward more bulk entry options. For single responses, you can email the whole form to multiple email addresses. It would be great to have a simple system to be able to send the response to the email entered in a response en masse with an option to add an additional message.
Well suited to:
  • data collection from the public - no inconvenient login required
  • anonymous submissions - with no login, users can be assured no data will be unwillingly collected (except IP address)
Not well suited to:
  • data collection to be used for upload to another database - the field names in the exports do not always make the responses make clear sense. A lot of data cleaning is required for a reasonable upload format.
Read Sarah Strenio's full review
Heather Ahrens profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I work for a small non-profit in the Health Care industry. We are limited in resources and WuFoo has really been an awesome product for us. We use it for everything from the Contact Us portion of our website to Event Registration to Evaluation Surveys and everything in between. It's so easy to use, fun to play around with and has helped me to learn such things as CSS code and basic HTML. In the event that we've needed to contact Customer Service for assistance, they've been extremely helpful and they also are appreciative of feedback. I'm known as the WuFoo guru here so WuFoo makes me look good!
  • Wufoo is VERY easy to use. When we started using Wufoo, no training was required. I was able to just jump right in.
  • The Help features are very useful. If I'm struggling with figuring out something on my own, I almost always can find the solution in the Help section. If not, I've emailed Wufoo and received assistance really quickly.
  • Wufoo is fun to use! We use it to create staff satisfaction surveys, party invites, and other creative things in addition to the standard registration forms, evaluations, etc.
  • The reports can be a little rough looking when we have a longer form. The data grids are nice but often cumbersome for someone to view. In those situations, we export the data to excel and plug into our own report forms.
  • A cloud-like situation would be helpful for saving old forms. It's nice to reference previous forms but our main page gets bogged down. It would be nice to have a second page to save old forms and have the main page be for active forms.
  • Simpler formatting would be nice for those who do not know HTML. To be able to bold or change font size with the click of a button would be helpful.
I recently started at a new company that uses Survey Monkey. After one wufoo demo, I believe I have my fellow associates excited to switch to WuFoo! Not only is there more functionality, but it's just fun to use!
Read Heather Ahrens's full review
Carla Rose Fisher profile photo
December 03, 2014

Woohoo for Wufoo!

Score 8 out of 10
Vetted Review
Verified User
Review Source
The company for which I was office manager utilized Wufoo to create a schedule of classes for its after-school performing arts program. With over a dozen classes offered, the admin department needed an easy way to allow parents to scroll through the class offerings and view the options and also to know when a class had reached its capacity.
  • Wufoo's selection of forms allow for many variables, making it possible to cater each form to serve our organizational needs.
  • I loved the ease with which we could reorder the forms by clicking and dragging -- no need to start over or redo any work!
  • Wufoo's support team is excellent. Whenever I had a question about the possibility of adding more flexibility to our forms, they got back to me quickly and with helpful solutions.
  • When I used Wufoo while at that company, it would have been great to have had the functionality to store credit card information so that parents do not have to fill it out every semester, but I realized that there were likely either security or privacy issues preventing such a thing. However, it's great that PayPal integration is available!
  • It would be great to redesign the Form Manager UI so that it's not so overwhelming to look at and have to scroll down through all our forms, which looked so similar because they were class offerings. Sometimes when adding classes (forms) or when gathering student head counts, we would lose track of where we left off. This meant having to backtrack, which took up time. Even something as simple as numbering the forms would've helped us not lose our place when performing class-by-class data entry or tabulation.
  • More view options for searching forms would be helpful.
Wufoo was initially recommended to me by a colleague who had used it for website content that was in list form, and she wisely recommended it to us as a way to list all our classes so that parents could sign up. I think for schools and after-school programs, it's a great solution. I can't speak to other scenarios since this was the only space in which I've used Wufoo.
Read Carla Rose Fisher's full review
Mark Stackhouse profile photo
March 07, 2014

Wufoo Delivers

Score 10 out of 10
Vetted Review
Verified User
Review Source
Wufoo is being used across 3 of the associations we manage. We use Wufoo for internal forms as well as order forms, membership applications, conference registrations and more. We have found great success and response from our associations' membership with regard to the ease of use and look and feel of the forms we are currently using through Wufoo.
  • Ease of usage by not only our employees but ease of usage by the membership of our associations
  • Wufoo takes the hassle out of form building with a simple interface that even the most novice user can understand
  • Wufoo's customer service cannot be matched. They have tremendous response time and spot on assistance with any issue you may have. I have not had a problem that they did not have an answer for.
  • I would like to see an area where you can build your own custom field clusters similar to their address field(s) option. It would be helpful to have that to make some of our more mundane fields quicker to load in.
  • Maybe add some wysywig type editing features, ie. bold, italic, underline, etc. for the descriptions. I know HTML and it works in the text areas but it would be helpful for those in the office that do not know how to code.
  • Can't think of anything else, Wufoo is darn near perfect at what it offers.
I can only speak to what I use it for and it has been spot on for those purposes. I use it for member applications, book order forms, convention registration, internal work order forms and award forms. As far as questions to ask? Everything I needed an answer for was already built in the FAQ section I looked at when choosing Wufoo. I did have the opportunity to speak with someone at Wufoo before I selected them and they were very helpful in making me feel more than comfortable with their product.
Read Mark Stackhouse's full review

Feature Scorecard Summary

Survey templates (17)
Themes (18)
Custom logo/branding (21)
Changes to live survey (17)
Question design help (17)
Multiple question types (19)
Survey logic flexibility (19)
Response tracking (18)
Data export (19)
Standard reports (15)
Custom reports (11)
Analytics (14)
Access controls (16)
Compliance (13)
Vendor-offered crowdsourcing (3)
Respondent restrictions (11)

About Wufoo

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

Wufoo Integrations

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Wufoo Technical Details

Operating Systems: Unspecified
Mobile Application:No