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Wufoo

Wufoo

Overview

What is Wufoo?

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

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Recent Reviews

TrustRadius Insights

Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found …
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Wufoo review for you.

9 out of 10
December 04, 2019
Incentivized
I have used Wufoo in various roles over the years. Overall, it is a simple, easy-to-use form builder with multiple uses. The free option …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (30)
    10.0
    100%
  • Multiple question types (30)
    9.0
    90%
  • Themes (29)
    6.0
    60%
  • Custom logo/branding (32)
    4.6
    46%
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Pricing

View all pricing

Free

$0

Cloud

Starter

$14.08

Cloud
per month

Professional

$29.08

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

wufoo demo

YouTube

DocVerify Wufoo Demo

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6.2
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.3
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.5
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

7.5
Avg 8.1
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Product Details

What is Wufoo?

Online Form Builder with Cloud Storage Database

Wufoo allows users to build custom online forms that they can use to collect data, payments and to automate workflows.

Wufoo Video

Wufoo - Online Forms Made Simple

Wufoo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

Form Builder, Zoho Forms, and Formstack Forms are common alternatives for Wufoo.

Reviewers rate Response tracking and Data export highest, with a score of 10.

The most common users of Wufoo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(119)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found it beneficial for streamlining processes, improving communication, and collecting data in a modern and efficient way. One of the key use cases of Wufoo is creating and managing forms for internal processes such as vacation and sick leave requests, conference registrations, and statistical reporting. By digitizing these forms, Wufoo has significantly reduced the need for multiple paper forms, saving time and reducing entry mistakes for schools and other organizations.

Another important use case of Wufoo is collecting feedback and change requests from different departments within a company. Users have appreciated the quick and versatile submission options provided by Wufoo, allowing them to easily collect files and text from various stakeholders. Additionally, Wufoo's integration with PayPal Payment has been particularly valuable for users who need to create custom ordering forms or collect payments online. The customizable reports feature has also allowed users to provide clients with monthly and annual sales reports.

Universities have found Wufoo to be highly beneficial for creating user-friendly forms, streamlining data collection, and saving time for creative services departments. The software has been utilized in schools for operations, billing, recruitment, and various applications, surveys, data collection, and updates. Not only does this make the process more convenient, but it also helps schools meet sustainability goals by reducing paper waste.

Furthermore, Wufoo has been successfully used by freelance graphic web designers to manage vendor applications and gather contact information for their clients. It has also been employed by digital marketing organizations to collect form fill-outs for clients in the healthcare industry. This showcases Wufoo's versatility as a lead generation tool across different sectors.

Overall, Wufoo has proven to be a valuable solution for organizations looking to streamline processes, improve data collection efficiency, and enhance communication across departments. Its ease of use, extensive integrations, and responsive customer service have made it a preferred choice for various purposes, including form creation, feedback collection, event registration, and data analysis.

Simple and Intuitive Interface: Many users have praised Wufoo for its simple and intuitive user interface, stating that it is easy to navigate even for non-technical individuals. The drag-and-drop functionality allows for effortless form creation without the need for extensive training.

Helpful Customer Support: Several reviewers have commended Wufoo's customer support team for their promptness and personalized assistance. Users have reported receiving clear and concise answers to their questions, often accompanied by specific recommendations tailored to their individual forms.

Wide Range of Form Options: Wufoo offers a wide range of form options and formats, including radio buttons, checkboxes, and text fields. This flexibility enables users to create forms that cater to their specific needs and requirements. Some users appreciate the inclusion of side boxes for additional information, which helps prevent confusion and provides context for the questions being asked.

Outdated User Interface: Some users have expressed dissatisfaction with the outdated user interface of Wufoo. They feel that it lacks updates and looks visually basic and boxy, comparing it to a typewriter on plain paper.

Difficulty in Customization: Users have found it difficult to customize their forms due to hidden or hard-to-find features. They also mentioned limitations in field restrictions, making it challenging to fit all the needed content within those restrictions and causing issues with field rules.

Lack of Integration Options: Several users have mentioned limitations in communicating with other software and difficulties in exporting data from Wufoo. They desire more integration options for multiple accounts, credit card gateways, as well as improvements in transferring reports to Word or Excel.

Users have provided several recommendations for Wufoo based on their experiences. The three most common recommendations are as follows:

  1. Try the free version before purchasing: Many users suggest trying the free version of Wufoo to get a feel for its features and functionality before investing in a premium package. This allows users to assess whether Wufoo meets their specific needs without any financial commitment.

  2. Explore other potential providers: While users generally find Wufoo to be a good option, many recommend exploring other potential form building and survey options as well. They suggest considering alternatives such as Google Forms or Survey Monkey, especially if simplicity is a priority.

  3. Improved customization options: Several users recommend adding more options for customization in terms of aesthetics. They believe that enhancing the design customization capabilities of Wufoo would better cater to the needs of organizations and allow for more personalized forms and surveys.

It is important to note that while users appreciate the ease of use, versatility, and simplicity of Wufoo for basic form building and gathering information, they also mention areas where the platform can be improved or suggest exploring alternative solutions. These recommendations provide valuable insights for individuals and organizations considering Wufoo for their form building and survey needs.

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Thomas Perez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Here at USEmergAlerts incident Notification Service, we use WuFoo for our Customer Support forms, Emergency Incident Tip Forms, as well as our Dispatcher Applications. These forms are used by all users of my company. By utilizing WuFoo for our online Form needs, it not only simplifies our application process, as well as our support system, but it also allows us to keep the data filled for each person who fills out the form. I've been using Wufoo for 5 years now, and I can still pull the data from the very first application that was filled out.
  • Very user-friendly. I think a 10-year-old can create a form with ease. That's how simple it is.
  • Customer service is very prompt. I've never had any issue with being assisted.
  • I think the monthly submissions should increase. As of now, you get 100 submissions per month. That's not a whole lot.
  • I would like it if the Submissions that are emailed out would come in HTML format instead of text format. Sometimes it can be a little confusing.
I have used different products in the past. I am most please with Wufoo because it is easy to use, has multiple ways for your form to be displayed on your website, and submissions can be sent multiple ways as well. We use WuFoo for support emails from our customers, for dispatcher applications, as well as people sending in emergency incident tip information. This is the perfect program for us.
Survey Format & Appearance (3)
83.33333333333334%
8.3
Survey templates
70%
7.0
Themes
80%
8.0
Custom logo/branding
100%
10.0
Survey Content (2)
100%
10.0
Question design help
100%
10.0
Multiple question types
100%
10.0
Survey Logic (1)
80%
8.0
Survey logic flexibility
80%
8.0
Survey Reporting & Analytics (5)
96%
9.6
Response tracking
80%
8.0
Data export
100%
10.0
Standard reports
100%
10.0
Custom reports
100%
10.0
Analytics
100%
10.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security (2)
100%
10.0
Access controls
100%
10.0
Compliance
100%
10.0
  • User-friendly.
  • Customizable.
I have used EmailMeForms in the past, and to be honest, they are very similar, but WuFoo's forms look way more professional. I like the fact that you can fully customize the look and feel of the form, add your own branding, and images and the fact that after submission they can be redirected back to your website instead of a generic Wufoo "thank you for your submission" page.
Yes
I first used Cofeecup Forms. wasn't thrilled with it at all. The forms looked very basic and were not very user-friendly. I then found out about E-Mail me forms, and I was very happy with E-Mail me forms and used it for 2 years. I was on an affiliates website and filled out their support form, and it was really nice. very professional-looking, and looked great. I asked them about what forms they use, and he recommended WuFoo. I started with Wufoo just to test it and fell in love with the program. the best one I have seen yet.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews
Third-Party review. My Affiliate has been using Wufoo for years. he was very helpful in my decision to switch to Wufoo forms rather than continuing to use EmailMeForms.
I think I should have shopped around for a bit more prior to just picking the first one that had a good review. Everyone reviews are different because they have their own opinions, but now, I look at other reviews, then test out the program or product myself prior to fully going live with it.
Score 9 out of 10
Vetted Review
Verified User
Wufoo links are provided on a site I previously worked on (previous job). Our customers would click a link and answer the questions to provide the office with valuable feedback. We also used wufoo to collect required data to help our rental, maintenance & accounting departments. It does a great job at providing us with important information we needed to know in order to move forward with our jobs.
  • Notification is real time. Once a customer fills out the form & submits, it is sent to the email of your choice.
  • The records stay on file for a long time and users can pull monthly, quarterly, annually ... reports to see any reoccurring patterns.
  • Wufoo is user friendly.
  • I wish if a customer answered question 1 (lets say it chose a name to who they worked closely with) that the name would then filter in the remaining questions. Say they answered Jane Doe for question 1, then question 2 would say something like: Overall performance of Jane Doe was (choices provided)
  • It would be nice if unlimited rules could be implemented for each survey.
I have not come across a situation I have not been able to use Wufoo. It is a great program and I highly recommend it.
  • Really, all of the above (faster lead conversion, increased employee efficiency & better customer service)
  • One drawback I would say is that some customers want to speak with employees rather than communicating electronically. This is also why I like adding my work contact information within the survey/questionnaire so customers may contact me with any questions.
Wufoo sends all the customer responses to my email and I don't continually need to log in to see if any new information came in. With Surveymonkey I have to sign in to get a link or send out an email with the survey link, and with Wufoo I add a link once to a website and anyone call fill that survey out.
I used to use the program where I worked, but am currently looking at implementing it where I work now as the positives outweigh the negative and will be highly beneficial with where I am currently employed.
No
  • Price
  • Product Features
  • Product Usability
March 07, 2014

Wufoo Delivers

Mark Stackhouse | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Wufoo is being used across 3 of the associations we manage. We use Wufoo for internal forms as well as order forms, membership applications, conference registrations and more. We have found great success and response from our associations' membership with regard to the ease of use and look and feel of the forms we are currently using through Wufoo.
  • Ease of usage by not only our employees but ease of usage by the membership of our associations
  • Wufoo takes the hassle out of form building with a simple interface that even the most novice user can understand
  • Wufoo's customer service cannot be matched. They have tremendous response time and spot on assistance with any issue you may have. I have not had a problem that they did not have an answer for.
  • I would like to see an area where you can build your own custom field clusters similar to their address field(s) option. It would be helpful to have that to make some of our more mundane fields quicker to load in.
  • Maybe add some wysywig type editing features, ie. bold, italic, underline, etc. for the descriptions. I know HTML and it works in the text areas but it would be helpful for those in the office that do not know how to code.
  • Can't think of anything else, Wufoo is darn near perfect at what it offers.
I can only speak to what I use it for and it has been spot on for those purposes. I use it for member applications, book order forms, convention registration, internal work order forms and award forms. As far as questions to ask? Everything I needed an answer for was already built in the FAQ section I looked at when choosing Wufoo. I did have the opportunity to speak with someone at Wufoo before I selected them and they were very helpful in making me feel more than comfortable with their product.
  • Great reaction from our clients and employees as to the ease of use
  • Higher response from our association's membership. They know when they see our forms now that they will not be complicated to fill out.
  • Higher efficiency from our employees and myself after implementing an internal work order form. Our client's work is done in a more efficient and timely manner now that things have been organized through the work order form I have created.
We have an account with Survey Monkey as well and I am trying to convince my colleague to switch over completely to Wufoo (yes I know they are partners). I have worked in Survey Monkey as well but find the interface in Wufoo more pleasing and easy to use and the results are definitely more professional looking. In my position it is important that I make things as easy on the eyes as possible and Wufoo helps make that possible.
There isn't much else I can say about Wufoo that I haven't already said, We will definitely be renewing and do not plan at any point to move to any other product nor do we plan to even look at any other product. We have had employees mention other services and I always tell them, there is no reason to look elsewhere because Wufoo is the go to for every need we have in our office.
5
Each one of our users represents a different function in the company from Administrator to Creative Director to Account Executive to back end support. It was crucial to us as a company to have a person from every facet of the organization have a basic understanding of using Wufoo because it is applicable in aspects of our business.
2
The people we use as in-house support are myself as Creative Director and an overall company Administrator. It was and remains important that the both of us stay up to date with all of the latest features of Wufoo and to retain a high level of expertise in order to keep the other users in the company in the know to better help them achieve their goals.
  • Membership Applications
  • Conference Registrations
  • Order Forms
  • Internal Work Orders
  • Streamlining the overall workflow by using internal work orders
  • I am attempting to get my co-worker to use Wufoo as the only survey system we use in the company.
No
  • Product Features
  • Product Usability
  • Product Reputation
The most important factor in choosing Wufoo was the knowledge of the impact that it would have for our clients. After looking through all of the demos and documentation it was a no-brainer that Wufoo was exactly what we needed. We did look at other services but Wufoo was so impressive that I cannot even remember what they were.
I wouldn't. I went into the selection process with the goal of finding the service that would meet every need for our clients but also be easy for myself and our employees to use. It was very important that there be no gigantic learning curve and Wufoo nailed it on all fronts.
  • Implemented in-house
No
Change management was minimal
  • Just some internal training. Basically gave a small lesson then set everyone free to explore on their own. Wufoo was so easy that not a lot of instruction was necessary.
Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
  • Self-taught
Wufoo is easy enough that even the most novice computer user can figure it out. The team at Wufoo has taken the guess work out of learning their product. They have done all the hard work already for you, it is just a matter of playing around with it for an hour or so and it can easily be figured out.
Unmatched response time and incredible support. When you submit a support e-mail you get an immediate response to let you know that they are on it. Within 10 to 15 minutes you get a detailed and educated response to the problem you are having. They either direct you to documentation on their site or they give you other avenues in which to Achieve fixing your issue. The response is always personal and never feels automated.
No
I can't say that I have. I know they are associated with one another but I know my responses have always come from the Wufoo team directly. I can always count on them to help me with any question I might have. Except maybe the meaning of life but we all know the answer to that is 42.
  • Ease of form creation through simplified slections
  • Setting form rules and page rules to further the experience beyond the basic fill out form
  • None
Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
Everything is spelled out on the site and there is no hidden catches to what they offer. Wufoo is one of the more transparent companies I have ever worked with. What you see is what you get with them and everything you get is fantastic
As far as ease goes. The team at Wufoo has gone above and beyond to make the user experience as easy as possible. With an intuitive design to the site and a great support team, they have assisted us with every possible thing we could have needed from the site and their company.
Their pricing is very cut and dry, they have the fee structured in such a fashion that you know exactly what you getting from them. So it was a matter of simply choosing which level we wanted to go with. For us we needed the highest level to best assist our clients with their needs.
Be prepared to be amazed. The vendor is pleasant to work with and they have a sense of humor about the way they do things as a business which is something that you do not come across very often. You can really tell that they believe in their product and enjoy working with it.
No
  • Updates are integrated right into the online service so they are simple
  • Some additions to the text editing in the descritions
No
No
March 05, 2014

I'm wild for Wufoo

Tiffney Gipson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We currently use Wufoo at the Kornhauser Health Sciences Library. At first it was just a statistical tool to use with the reference librarians, helping them to keep their monthly clinical stats and producing reports. Since then we've used it as a survey for a focus group and as a way to create a digital iPad checkout form. Wufoo was a test for us, we were looking for something that would do more than Excel and Survey Monkey but wasn't complicated and easy to use. This process has become most helpful when it comes to producing the statistics reports each month.
  • Website is easy to navigate, very user friendly.
  • I love that there are no limits on form creation.
  • There are lots of widgets when creating reports, I think that's cool.
  • Wufoo is very quick to answer customer questions.
  • When data is entered, it'd be great if you could see all the entries on one single page.
  • I wish there was a little more education on creating reports, I feel like I had to do trial by fire when it came to using the widgets and creating reports.
  • I wish the home page (with reports, surveys) was better organized. I hate that they can't be placed in alphabetical order instead they default to the date created.
  • I wish the Excel spreadsheet capability was built into the actual site.
  • Sometimes it seems like there is no use for some of the widgets in the reports area.
  • When I customize a survey - as far as appearance - I wish that would come across when inputting data on the back end.
I'd ask...

What do you need the database for?

Wufoo has been able to do anything I've wanted it to do, now it's become more of a matter of how it needs to be used, what is it for, and what information is being collected.
  • Increased employee effeiciency
  • Saves time
  • SurveyMonkey,excel
I've used Survey Monkey and Excel. Survey Monkey lacked functionality for me, I couldn't get it to do what I wanted it to do. I didn't have as much control over my form, I think part of that was on us though - we tried to turn a survey program into a statistical recording one - it just didn't work. Excel worked great for a while but when it came to grouping and separating data it became more of a hassle than a help. Wufoo fixed these issues for us.
For the amount of services provided and for how useful it's been to us, we couldn't afford not to use it. The price is great. I like that price is based on a tiered system of entries, we don't enter a lot a month so that makes our price plan small. It has just been a big help to us, it's easy to teach others how to use it, and it has made producing stats 10 times easier for me.
8
Library director, clinical reference librarians and public access service representative
1
Skills required - trained on wufoo surveys and reports, with an understanding of excel, with an understanding of departmental needs and goals.
  • Produce monthly stats for clinical reference librarians
  • Keep a digital list of iPad check-out
  • Organize data and information for reference librarians
  • iPad checkout form
  • For recording outreach events
Yes
Excel, it just wasn't giving us the kind of reports that we needed in a timely manner.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Price, the fact that it was cheap helped us decide to take the risk.
We only tried 2 other products before we ended up with Wufoo. It wasn't a hard or long process, it was just a lot of trial and error.
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