Xactly Incent Reviews

It's well suited for a company that wants a user-friendly and accurate commissions software to support their sales team. In my current company we don't use the Connect functionality to automatically get the data, but that ability to get information directly from Salesforce and other sources is great. I think if you have very one-off exception heavy plans, you won't get as much benefit from Incent (or any other commissions system).

I manage multiple types of compensation plans including (but not limited to) straight goal attainment with commission rate tiers and plans with attainment to targeted pay calculations. The plan components are measured monthly, quarterly, quarter to date true-ups, and annually. Regardless of the component, I have the right tool to meet our business needs. We are also able to handle multiple exchange rate calculations to meet very unique needs.

They take the time to understand the system. They keep us updated on the status of our cases. Finally, their continued follow up ensuring the initial issue was resolved is very nice. They will not close the case out until they have confirmed that our issue has been completely resolved and fixed.

I've migrated several business units to Xactly. I've trained several sales team on Incent. I've trained several new comp admins on Incent. Generally, everyone picks up on the system with a short learning curve. As noted previously, I can calculate any component with any calculation in Incent. It has increased our accuracy and improved our communication with our sales team.

Xactly Incent works great for companies with large sales team. It offers lot of customization for plan design and commission calculation. Plus Analytics (part of Incent) is good for running reports/creating dashboards.

The Support team is really helpful and knowledgeable. They come back with a quick response on the cases with a clear solution.

Xactly Incent is a great tool and helps to meet the company requirement of calculating commissions for a large sales team.

Xactly Incent can handle large amount of data for a whole year, however, it does take time to process it.

I think that for the most part, Xactly Incent works very well. I do wish it was more intuitive. I find that having an admin on the team is very helpful. If there was no admin, I don't think our company would be able to use Incent to its fullest capacity. It would take a long time to get there.

Xactly Incent helps in handling complex plan calculations and history maintenance for audit purposes. But when we talk about connectivity with other applications like Excel, Powerpoint, or MS Access, it does not give us what we need, which is a must in the current business scenario. Also, if someone makes a mistake at the bulk level, you can only manually update those records. It does not provide the feasibility to revert Xactly to a certain point of time.

Xactly allows us to manage thousands of payees, 30+ different compensation plans, multiple bonus structures and to do so in a quick and accurate manner. I know our organization appreciates that with each contract change we do not need an entire IT project and support of our back office. My commissions team is able to configure those changes. The software is user friendly and very teachable. Our dealers like the ability to log in and see their detailed compensation.
Most of my concerns relate to items that we as a business could/should fix, we do not use Xactly Connect and therefore we do find some limitations with the data itself.

A newer customer that needs a framework to start with and has very standard compensation plans would be well suited for this. They have a good framework to help those businesses that are earlier in the business cycle, smaller in size, or have straightforward compensation plans without any proration requirements.

I would say that it depends on the complexity of the Sales Incentive Plan requirements and needs of the company. There is always a solution that Xactly Incent can offer or suggest or implement to meet these needs.

The reason why I have gave a high rating is Support team always there for you when you need it. It is professional knowledgeable team that react to your respond with expected solution to your problem. System updates on a monthly bases, new features to make your sales compensation calculations more easy to process.

I would rate Xactly Incent with the highest score overall as it really meet expectations and support make it happen to resolve any issues you face with. It is designed base on your specific requirements and nobody else. Accuracy, fast time of calculations, no errors, reports all this available thanks to Xactly Incent. No more excel sheets to calculate!

It is reliable.

I think Xactly Incent is a very smart system but somehow stuck in the past. The interface could be more modern. On the positive side, it is a system that provides real-time information on credits, commissions, and attainment.

I would clearly recommend Incent. From the beginning its need to be clear that you need to invest money and a lot of Administrator hours to get it setup and working. Also the maintenance needs always an Administrator. It's impossible to run on their own.
For companies with complex Commission plans it might be taken a while until all is setup and working correctly.
You can do nearly everything with Incent and it can be customized at a very detailed level keeping in mind that it all costs money.

The devil is in the detail. It's not intuitive to use, also not for Sales employees. You need to train them. For superusers like me you need a lot of training to administrate the system. It has a lot of functionalities and complexity like staging and upload orders, reset triggers, updating & creating rate tables. A lot of formulars are necessary to learn.

It's very flexible. In most cases it can be adapted to your needs by programming which may cost extra money. We have a lot of different complans and close to 1.000 employees using Xactly in EMEA. It's mainly used by Sales and Finance.

Xactly Incent is well suited at providing SPM administrators reliable tools to serve customers by providing accurate commission calculations, reliable analytics reports, and managing the communications with the sales employees. Xactly is flexible and can maneuver to accommodate when there is a needed change based on the business or industry needs. Xactly does well at providing a single source for SPM administrators to maintain and route communications such as compensation plans, notices with goals or quotas, and status updates as well.

Good for a company with simple comp plans that do not require support or simple comp plan with simple formulas. A company with complex comp plans will need complex formulas and some of the formulas are hard to write. (No support if you need help on complex formulas unless you hire a consultant to write it for you).

When we get a response 4 hours later from the support team that the issue been resolved then found out the issue is still there. Later, we respond back that the issue is not fix, and we have to wait another 4 hours to inform us that they are looking into again. This is when there is a deadline due today and that is 8 hours of your day just sitting and waiting for support trying to resolve our problem.

I give it a 7 because when the system works, it is great. But recently we are having so many issues with Xactly and they can't seem to be able to help an existing customer that has been with Xactly for over 8 years. Really need to start looking for some new company soon.

Xactly Incent is great for all levels of sales comp plan administration. It's time to get your comp plans out of Excel!

It's a very good application where we can have all things calculated with a normal process as well as with the exception process.
We can give our own commission rules, rates as well as we can know in which region we have high sales.
Also know the scope for improvement for Sales Rep by looking at the data.

Incent is well suited to both big and small organizations - I've worked with both sizes - and it's a great tool for automating and streamlining data and commission calculations.

At the previous company, I worked for it laid out commission per sale that occurred. Xactly Incent, you have to try and search by order number to try and make sure you received credit or commission for a sale. It's not easy to understand.

Would like to more simplicity/company standards.

Makes it easy to incentivize employees and easily track progress. Being able to track real time performance helps direct action items for employees. Our sales teams relies on Xactly to provide correct, real time information. Because it is real time and the data is trusted it helps to guide actions to meet quotas.

This is the tool for commissions analysts/leaders, sales individual contributors/leadership, and customer success teams.

My biggest issue is our company does not use it well. I rarely use Xactly because there's rarely data there or available.

Xactly is a great fit for larger sales organizations where maintaining quotas and commissions via XLS is just not manageable.

Well suited for sales teams/biz dev teams who want to have access to their commission earnings.

Doesn’t handle joint quota well and in our instance doesn’t match booking reports. It does allow me to credit order numbers to my comp check and address deltas.

Analytics report writing is not the cumbersome. Getting a pay to performance all in one report is difficult.

There needs to be a way to contact support other than submission through a portal.

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If your company is struggling to track and pay variable compensation then Incent will make that process a breeze. It takes a large amount of sales data and organizes it nicely into credits for the Sales department. Incent is built for a larger company. It saves time in your monthly compensation process.