Dialer-CRM integration (14)
Outbound dialing (14)
Call notes & tags (14)
Automatic call logging (14)
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InsideSales.com Predictive PowerDialer was an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales.
The product has been discontinued.
- Supported: Single line dialing
- Supported: Call into server with landline
- Supported: Call into server with VoIP "soft phone"
- Supported: Call into server with mobile phone
- Supported: Power dialer
- Supported: Contact preview
- Supported: Dialer-CRM integration
- Supported: Dialer integration to social media
- Supported: Call notes & tags
- Supported: Automatic call logging
- Supported: Outbound dialing
- Supported: Inbound routing
- Supported: Custom caller ID
- Supported: Click-to-call
- Supported: Recorded voicemail drop
- Supported: Dialer contact import
- Supported: Campaign & list management
- Supported: Sales emails
- Supported: Follow-up calls
- Supported: Appointment scheduling
- Supported: Calendar sync
- Supported: Dialer reporting & analytics
- Supported: Dialer call recording
- Supported: Dialer call monitoring
- Supported: Dialer compliance
- Supported: LocalPresence
- Supported: Immediate Response
- Supported: PowerStanding Gamification
- Supported: Call Recording and Monitoring
- Supported: Reporting
- Supported: Inbound/Outbound Blend
- Supported: Multi-Channel Communications
- Supported: Automatic Data Sync
- Supported: Reporting
- Supported: Manager Insights
- Supported: Dynamic Seek Lists
- Supported: A.I. Models
- MS Outlook
|Supported Countries||Global, North America, South America, Europe, Asia|
Frequently Asked Questions
- Dials from a local number
- Easier to make notes during conversation
- Record all [your] calls
- Some times face issue in Call logs
- Click to dial have some glitches
- All data get removed when incoming call come
- Auto-log calls.
- Performance and speed could be better.
- Call quality could be improved.
- PowerDialer allows us to call with local area codes.
- PowerDialer allows us to use customer phone numbers to call people.
- PowerDialer allows reps to automatically pull leads into their name to keep calling leads.
- It is a little expensive.
- Reps can keep clicking next record to cherry pick the good leads.
- Uses a local number
- Dials the phone calls quickly
- Dials the phone number correctly
- The Dialer doesn't always dial
- The Dialer doesn't always hang up
- Recording call activity with Dialer sometimes is a pain because the call will reset before you have time to enter the call details
- Ease of use
- Speed and efficiency for reps to reach out to leads in pipeline and maintain opportunities
- Local presence helps to get in contact with prospects in different locations
- The messiness of duplicate accounts
- Notes - in the box where you can leave notes on a lead page, I wished many times that there was a "edit text" box with the Bold/Italic/Underline options as well as Left/Center/Right positioning
- The call system can be a bit buggy sometimes. Either the line ends up being garbled or it fails to dial, fails to record
- Easy click to dial
- Easy to create call lists based off reports
- Easily create reports based off call data, i.e. # of calls, time of calls
- Uptime on the dialer.
- Slicker UI.
Not appropriate for orgs who do not care about call out campaigns or call metrics.
- The speed in which we can call leads is astonishing. A simple one-click will populate the next record ready to be dialed.
- I find the "Callback" function extremely useful. On any given record, I have the ability to set a callback at a specific time, any day of the week.
- The "Local Presence" function allows me to call anywhere in the country without appearing to be an out-of-state number. This greatly increases the chance of the person I'm calling actually answering the phone. More engagement = more sales
- Local presence sometimes crashes without warning
- InsideSales has a tough time accurately recording inbound talk-time
- Provides the ability to create one list for multiple users to dial from, people that are not the record owner.
- Click to call panel is straightforward for reps to use.
- Getting adequate support from InsideSales has proven to be a challenge. As a customer, you are required to do the heavy lifting of your own support and are left with issue workarounds in your business processes.
- Stability of the product has caused challenges with several outages and downtime. This has improved in the last six months but has definitely impacted us in the past.
- Reporting challenges are introduced when the data does not look as expected or changes with new releases.
- Product maintenance is very time-consuming for creating and managing seek lists, ensuring there are enough records to dial in the list and managing call paths for incoming phone calls.
- Incoming call functionality is extremely challenging with dropped calls and ring delays.
If you have a technical team of people to support this technology daily, this technology may be for you.
If you have several users calling the same set of records, this technology provides list capabilities that other companies do not appear to provide.
If you are looking for mostly outbound dialing capabilities, this product may be for you.
- saves a ton of time when calling large quantities of prospects
- easier to record call notes than logging a call manually in sfdc
- call recordings
- somewhat glitchy
- occasionally the "power dialer" will just stop working unexpectedly for our entire team
- "error saving call log" message pops up occasionally and will not save the call
- Local Presence. Dialing Texas from Massachusetts, it puts a TX Area Code on your number so the ability to have a connection via a local area phone call is more likely. Nice Feature.
- Seek Lists - Loading Campaigns or Assigned Territory Lead lists you can rapidly go through - trade show lists, webinar attendees, old captured leads depending on how you create reports.
- Integration with SFDC - Tasks, Notes, Logged Activity. Nice standard features. Improves efficiency.
- Updates are pushed down through admin of account to the end user. If your SFDC instance is not up to snuff, you can encounter connectivity issues.
- Depending on your bandwith or internet pipe, the click to dial feature could take seconds which add up to minutes and hours over the course of weeks and months. Again, if your IT environment is not finely tuned, some features are not accessible and efficient.
My caution would be if your CRM in this case SFDC is not optimized, you won't get the full value out of any dialer program or software. Be very clear on your requirements for a dialer software and be equally involved in the integration to your CRM.
- Better lead management. Setting right priority to the right lead.
- Gamification. A bit of competition between all team members.
- Coaching tool. Opportunity to record calls and coach reps on that.
- Possibility of setting different call cadences adapting to different requirements.
- Seek list easier to create.
- More dashboards to play with different metrics.
- Include cadence tool for emails.
Sales development departments are the perfect place for insidesales.com. For teams where you need to drive a high volume of calls and different metrics, this tool helps in that regard.
- I use Local Presence when I call my customers. This shows that I am calling from a local number even when I am calling from out of state. I find that I make many more contacts with this feature than I have before just calling from my normal desk number.
- I use the call recordings feature quite a bit to go back and review what the customer and I talked about. The link inside SalesForce connects through InsideSales.com. This recording is saved to my clients account and can be shared with other team members or management if necessary.
- The auto dialer through InsideSales.com helps me go through my SalesForce client list quickly and efficiently. I just click next and I am onto my next customer in my pipeline.
- I use InsideSales.com normally and every function I use does what I need.
- Tee up new customers
- Scheduling call backs was a breeze
- The local presence would go down often.
- The time clock would tee up people on the west coast when it was too early to call.
- Helps me dial at lightning speed -- up to 200+ calls a day!
- It can be buggy.. at times
- Great for building call lists
- Email templates work very well
- Dialing is very efficient
- Would just stop working a lot
- Support isn't that great
- Great for calling brand new customers
- Not so great for current customer management
- Powerdial - Definitely the main draw. Make calls, send emails, input notes, leave pre-recorded messages, then move on the to next lead!
- List-Building - Seek lists are really powerful. You can upload 5,000 leads, set your criteria on just about anything, and your list is updated hourly during calling to bring the best leads forward to call. Domino lists can be useful as well. I've used them for specific company outreach and smaller lists (Domino lists are only called through once, without reactive filters)
- Quirky - Sometimes the filters don't act like you'd like them to. There seems to be parts of the software that are under-unitized and therefore under-supported. The one that comes to mind is "Contacts" as apposed to leads. You should be able to easily link all your contacts from a specific company (your contacts) to that company (your account) but these two don't always intersect well and don't like to work with Seek lists like "Leads" do.
- Flexible - I appreciate that the sales team was willing to work with us to find the right package and price.
- Implementation - while not the smoothest implementation, I do appreciate the amount of man hours they include to work with you one on one.
- Buggy - no other way to put it. The system is just buggy. Similar to using Salesforce it feel like the infrastructure behind it is outdated.
- Support - support tries hard but they seem to be under trained and overwhelmed. Caring is good but it only takes you so far when you can't solve the problem.
- Try to do too much - they are trying to copy a lot of features from competitors but end up creating a bulky piece of software that is more confusing than necessary.
Aspects of the gamification are also a big part of our team culture. From the leaderboards to the points/throwdowns, the team enjoys the recognition that the software allows them to get for the small things throughout their day.
- Local Presence/Click to Call - The outbound call and logging functionality runs well, and the team likes the UI.
- Gamification - The leaderboard/dashboard functionality has become a huge part of our culture for its ability to drive recognition of the appropriate KPIs. From the sound effects to the GIFS, reps get recognized both for their achievements and also their personality and creativity.
- Reporting - The reporting capabilities that the Momentum team helped engineer for us through certain tracking fields allow us to zoom in on micro-trends in the business such as ideal correct contact connect times and duration of successful calls.
- Ease of Implementation - It took a good amount of our internal resources to get the product running effectively. It is not an out-of-the-box solution, as it needed to be customized to our instance. So, we needed to do some SFDC development to optimize our product usage.
- Dialer Lists - The seek lists can be fairly involved to keep up to date as the logic necessary, at least for us, is elaborate.
- Email - We don't use their Vision product, so it could probably be implemented better than our instance. However, the email templates have a border around them, so they look like they are marketing emails. I don't think many companies still use this version of the email templates, so I'm not sure they're investing much time/effort into updating it.
- Salesforce Integration
- Easy call data tracking/reporting
- The click-to-dial often glitches and can slow down the process
- If their power dialer ended up actually working, then it would be useful. In our experience, it didn't implement into salesforce well but they touted some impressive features like data analytics and identifying peak call times (though this didn't work for us due to our salesforce instance giving them problems).
- Their support is terrible. Their staff seems to be just as confused as you are as a user with no experience, and isn't at all bashful about admitting that. If they didn't know an answer to a question themselves, they never offered to escalate it, you were better to hang up and try again and hope whoever answers next does know.
- The product is easy to setup and use
- The product requires minimal training, so on-boarding is quick
- Updates are frequent and their implementation/support team is fantastic to work with
- The PowerDialer service has frequent intermittent and/or complete outages. These sometimes range from 10-20 minutes to several hours.
- Inbound calling could be easier, and could also use better customization features.
- The product could use better functionality for call path routing and/or routing calls based on custom criteria or custom fields in Salesforce.
- Making contact lists
- Allowing for "power dialing" sessions
- Integration with Salesforce
- General buggyness - many times the service will go down or not work properly
- If the logic gates used to make lists become too complex, the functionality can suffer
- There aren't always failsafes that prevent a user from making a Boolean illogical list, and instead reverts to pushing contacts out that it shouldn't have
- Emails automatically logged in Salesforce and associated with contacts, accounts, opportunities, and leads.
- Click-to-call functionality and call recording for increased dials and coaching, listen-in functionality for managers to listen and coach live conversations.
- Activity reporting and analytics outlining what activities provide the most return and at what time.
- Inbound call routing within the call center.
- Local presence.
- Continued automation improvement. Pre-populated fields after calls would increase the efficiency of reps.
- Gamification could use some work, but I have not taken the time to learn how to set it up correctly.
- Data Management - the system captures the information once, then you can convert the lead/prospect and just add in more info as you go--effectively streamlined.
- Phone Calls - being able to make calls through the CRM while the person's information is in front of you--highly convenient.
- Prospecting - easily find out number of dials, last time attempted contact, number of lead flow throughout the day, set callbacks--helps you stay on top and follow up effectively.
- Appearance - it could look a bit more modern with a few changes to fonts and color scheme (interchangeable would be awesome).
- Transferring Calls - seemed difficult (it could have been our phone software).
- Notes - in the box where you can leave notes on a lead page, I wished many times that there was a "edit text" box with the Bold/Italic/Underline options as well as Left/Center/Right positioning.
- InsideSales.com provides our sales teams with the ability to efficiently make outbound calls.
- InsideSales.com also provides in-depth call based reporting.
- The lead management platform (LMP) could use improvement overall. However, I am not sure that should be a focus as Saleforce does such a good job of that. InsideSales.com has really found a niche with their amazing Power Dialer.