Reviews (1-14 of 14)
- Uses a local number
- Dials the phone calls quickly
- Dials the phone number correctly
- The Dialer doesn't always dial
- The Dialer doesn't always hang up
- Recording call activity with Dialer sometimes is a pain because the call will reset before you have time to enter the call details
- It allows us to call from our local presence numbers which increases contacts and call backs.
- It tracks phone usage and its versatility allows us to track the stuff that matters to us specifically.
- No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
- All notes are lost when another inbound call comes in, whether or not you accept that call.
2. Account Executives
3. Account Managers
It's mainly used to track efficiency per reps, number of calls/day/week/month and how it impacts efficiency/pipeline generation
1. Phone call duration talking metric
2. Inbound vs Outbound tracking metric
3. Rep Efficiency metric
4. Call Trend Duration metrics
5. Work load balancing
6. Resource planning
1. Complex lead routing
2. Personal phone number routing
3. Porting phone
Not appropriate for orgs who do not care about call out campaigns or call metrics.
- saves a ton of time when calling large quantities of prospects
- easier to record call notes than logging a call manually in sfdc
- call recordings
- somewhat glitchy
- occasionally the "power dialer" will just stop working unexpectedly for our entire team
- "error saving call log" message pops up occasionally and will not save the call
- Creates competition between teammates, I have used several outreach tools and this one provides the best interaction with a points system to give that competitive edge to outreach
- Accurately tracks metrics, near realtime tracking of your own and team's metric attainment on a day-to-day basis
- Logging emails was a manual process for our installation, I am not sure if this is functionality we didn't use or if it wasn't available?
- Better options for logging calls, the disposition options were limited, I would have liked having a few more options.
- Local Presence. Dialing Texas from Massachusetts, it puts a TX Area Code on your number so the ability to have a connection via a local area phone call is more likely. Nice Feature.
- Seek Lists - Loading Campaigns or Assigned Territory Lead lists you can rapidly go through - trade show lists, webinar attendees, old captured leads depending on how you create reports.
- Integration with SFDC - Tasks, Notes, Logged Activity. Nice standard features. Improves efficiency.
- Updates are pushed down through admin of account to the end user. If your SFDC instance is not up to snuff, you can encounter connectivity issues.
- Depending on your bandwith or internet pipe, the click to dial feature could take seconds which add up to minutes and hours over the course of weeks and months. Again, if your IT environment is not finely tuned, some features are not accessible and efficient.
My caution would be if your CRM in this case SFDC is not optimized, you won't get the full value out of any dialer program or software. Be very clear on your requirements for a dialer software and be equally involved in the integration to your CRM.
- I use Local Presence when I call my customers. This shows that I am calling from a local number even when I am calling from out of state. I find that I make many more contacts with this feature than I have before just calling from my normal desk number.
- I use the call recordings feature quite a bit to go back and review what the customer and I talked about. The link inside SalesForce connects through InsideSales.com. This recording is saved to my clients account and can be shared with other team members or management if necessary.
- The auto dialer through InsideSales.com helps me go through my SalesForce client list quickly and efficiently. I just click next and I am onto my next customer in my pipeline.
- I use InsideSales.com normally and every function I use does what I need.
- If their power dialer ended up actually working, then it would be useful. In our experience, it didn't implement into salesforce well but they touted some impressive features like data analytics and identifying peak call times (though this didn't work for us due to our salesforce instance giving them problems).
- Their support is terrible. Their staff seems to be just as confused as you are as a user with no experience, and isn't at all bashful about admitting that. If they didn't know an answer to a question themselves, they never offered to escalate it, you were better to hang up and try again and hope whoever answers next does know.
The only thing InsideSales did right, was their power dialer system, but that is a tool that is available with most basic phone providers these days.
- The product is easy to setup and use
- The product requires minimal training, so on-boarding is quick
- Updates are frequent and their implementation/support team is fantastic to work with
- The PowerDialer service has frequent intermittent and/or complete outages. These sometimes range from 10-20 minutes to several hours.
- Inbound calling could be easier, and could also use better customization features.
- The product could use better functionality for call path routing and/or routing calls based on custom criteria or custom fields in Salesforce.
- Making contact lists
- Allowing for "power dialing" sessions
- Integration with Salesforce
- General buggyness - many times the service will go down or not work properly
- If the logic gates used to make lists become too complex, the functionality can suffer
- There aren't always failsafes that prevent a user from making a Boolean illogical list, and instead reverts to pushing contacts out that it shouldn't have
- InsideSales.com provides our sales teams with the ability to efficiently make outbound calls.
- InsideSales.com also provides in-depth call based reporting.
- The lead management platform (LMP) could use improvement overall. However, I am not sure that should be a focus as Saleforce does such a good job of that. InsideSales.com has really found a niche with their amazing Power Dialer.
PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Scorecard Summary
Feature Scorecard Summary
About PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
InsideSales.com Predictive PowerDialer is an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales.
The application uses predictive models to make recommendations on the next best prospect and best contact method. In addition to advanced list prioritization, PowerDialer provides single-click dialing, pre-recorded voice messaging, email, inbound call routing, etc. Users can gain insight into what works and what doesn’t by analyzing detailed call reports and capturing activities to the CRM automatically.
LocalPresence displays a local number to the user's prospects, which the vendor says can increase contact rates by up to 38% using phone numbers local to virtually every North American and European metropolitan area. According to the vendor, quantity of dials is important, but not as important as having more conversations that lead to qualified opportunities.
ImmediateResponse automatically places new incoming leads at the top of sales reps' lists, so that they can respond immediately to hot opportunities. The vendor says customers find that a lead called within five minutes of requesting information is over 10x more likely to answer and is 4x more likely to qualify.
PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Screenshots
PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Integrations
PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Support Options
|Video Tutorials / Webinar|
PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Technical Details
|Supported Countries:||Global, North America, South America, Europe, Asia|