InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Score 7.1 out of 10
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Overview

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Dialer-CRM integration (14)
    8.0
    80%
  • Outbound dialing (14)
    8.0
    80%
  • Call notes & tags (14)
    7.0
    70%
  • Automatic call logging (14)
    6.0
    60%

Video Reviews

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Pricing

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Unavailable

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

7.3Avg 7.5

Core Dialer

Features that support sales calls with automatic dialing.

7Avg 8.0

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

6.7Avg 8.0
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Product Details

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

InsideSales.com Predictive PowerDialer was an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales.

The product has been discontinued.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Call into server with landline
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Call into server with mobile phone
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: Dialer integration to social media
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Recorded voicemail drop
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: LocalPresence
  • Supported: Immediate Response
  • Supported: PowerStanding Gamification
  • Supported: Call Recording and Monitoring
  • Supported: Reporting
  • Supported: Inbound/Outbound Blend
  • Supported: Multi-Channel Communications
  • Supported: Automatic Data Sync
  • Supported: Reporting
  • Supported: Manager Insights
  • Supported: Dynamic Seek Lists
  • Supported: A.I. Models

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots

Screenshot of Click-to-call panel in SalesforceScreenshot of Logging a call within Salesforce using the click-to-call panel.Screenshot of PowerDialer interfaceScreenshot of Live call monitoring

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal, North America, South America, Europe, Asia
Supported LanguagesEnglish

Frequently Asked Questions

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.

Reviewers rate Contact preview and Dialer-CRM integration and Outbound dialing highest, with a score of 8.

The most common users of InsideSales.com / XANT PowerDialer for Salesforce (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (74)

Attribute Ratings

Reviews

(1-25 of 32)
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Score 9 out of 10
Vetted Review
Verified User
  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
  • Sometimes the powerdialer doesn't connect and it won't log your calls. This doesn't happen to frequently though.
  • Although you can switch to local presence and show that you're calling from another number, it isn't a feature that is easily done between calls.
  • Displaying short call history would be helpful or if the notes I left in the comments would also show in Salesforce. This would make it easier to know what happened the last time I spoke to this person.
Score 9 out of 10
Vetted Review
Verified User
  • It allows us to call from our local presence numbers which increases contacts and call backs.
  • It tracks phone usage and its versatility allows us to track the stuff that matters to us specifically.
  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Jaeda Mohr | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Uses a local number
  • Dials the phone calls quickly
  • Dials the phone number correctly
  • The Dialer doesn't always dial
  • The Dialer doesn't always hang up
  • Recording call activity with Dialer sometimes is a pain because the call will reset before you have time to enter the call details
Brennen Hyatt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • PowerDialer allows us to call with local area codes.
  • PowerDialer allows us to use customer phone numbers to call people.
  • PowerDialer allows reps to automatically pull leads into their name to keep calling leads.
  • It is a little expensive.
  • Reps can keep clicking next record to cherry pick the good leads.
Score 8 out of 10
Vetted Review
Verified User
  • Creates competition between teammates, I have used several outreach tools and this one provides the best interaction with a points system to give that competitive edge to outreach
  • Accurately tracks metrics, near realtime tracking of your own and team's metric attainment on a day-to-day basis
  • Integrates with Salesforce, having click to dial and a widget embedded in Salesforce made using this tool very easy
  • Logging emails was a manual process for our installation, I am not sure if this is functionality we didn't use or if it wasn't available?
  • Better options for logging calls, the disposition options were limited, I would have liked having a few more options.
March 13, 2018

PowerDialer Review

Andrew Fix | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Ease of use
  • Speed and efficiency for reps to reach out to leads in pipeline and maintain opportunities
  • Local presence helps to get in contact with prospects in different locations
  • The messiness of duplicate accounts
  • Notes - in the box where you can leave notes on a lead page, I wished many times that there was a "edit text" box with the Bold/Italic/Underline options as well as Left/Center/Right positioning
  • The call system can be a bit buggy sometimes. Either the line ends up being garbled or it fails to dial, fails to record
Pete Sowers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The speed in which we can call leads is astonishing. A simple one-click will populate the next record ready to be dialed.
  • I find the "Callback" function extremely useful. On any given record, I have the ability to set a callback at a specific time, any day of the week.
  • The "Local Presence" function allows me to call anywhere in the country without appearing to be an out-of-state number. This greatly increases the chance of the person I'm calling actually answering the phone. More engagement = more sales
  • Local presence sometimes crashes without warning
  • InsideSales has a tough time accurately recording inbound talk-time
Denise (Dufek) Drake | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • Provides the ability to create one list for multiple users to dial from, people that are not the record owner.
  • Click to call panel is straightforward for reps to use.
  • Getting adequate support from InsideSales has proven to be a challenge. As a customer, you are required to do the heavy lifting of your own support and are left with issue workarounds in your business processes.
  • Stability of the product has caused challenges with several outages and downtime. This has improved in the last six months but has definitely impacted us in the past.
  • Reporting challenges are introduced when the data does not look as expected or changes with new releases.
  • Product maintenance is very time-consuming for creating and managing seek lists, ensuring there are enough records to dial in the list and managing call paths for incoming phone calls.
  • Incoming call functionality is extremely challenging with dropped calls and ring delays.
Bryan Gorham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • saves a ton of time when calling large quantities of prospects
  • easier to record call notes than logging a call manually in sfdc
  • call recordings
  • somewhat glitchy
  • occasionally the "power dialer" will just stop working unexpectedly for our entire team
  • "error saving call log" message pops up occasionally and will not save the call
Kyle Miller | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • Local Presence. Dialing Texas from Massachusetts, it puts a TX Area Code on your number so the ability to have a connection via a local area phone call is more likely. Nice Feature.
  • Seek Lists - Loading Campaigns or Assigned Territory Lead lists you can rapidly go through - trade show lists, webinar attendees, old captured leads depending on how you create reports.
  • Integration with SFDC - Tasks, Notes, Logged Activity. Nice standard features. Improves efficiency.
  • Updates are pushed down through admin of account to the end user. If your SFDC instance is not up to snuff, you can encounter connectivity issues.
  • Depending on your bandwith or internet pipe, the click to dial feature could take seconds which add up to minutes and hours over the course of weeks and months. Again, if your IT environment is not finely tuned, some features are not accessible and efficient.
Daniel Rodriguez Nieto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Better lead management. Setting right priority to the right lead.
  • Gamification. A bit of competition between all team members.
  • Coaching tool. Opportunity to record calls and coach reps on that.
  • Possibility of setting different call cadences adapting to different requirements.
  • Seek list easier to create.
  • More dashboards to play with different metrics.
  • Include cadence tool for emails.
Andrew J. Wright | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • I use Local Presence when I call my customers. This shows that I am calling from a local number even when I am calling from out of state. I find that I make many more contacts with this feature than I have before just calling from my normal desk number.
  • I use the call recordings feature quite a bit to go back and review what the customer and I talked about. The link inside SalesForce connects through InsideSales.com. This recording is saved to my clients account and can be shared with other team members or management if necessary.
  • The auto dialer through InsideSales.com helps me go through my SalesForce client list quickly and efficiently. I just click next and I am onto my next customer in my pipeline.
  • I use InsideSales.com normally and every function I use does what I need.
Judah Ross | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
  • Flexible - I appreciate that the sales team was willing to work with us to find the right package and price.
  • Implementation - while not the smoothest implementation, I do appreciate the amount of man hours they include to work with you one on one.
  • Buggy - no other way to put it. The system is just buggy. Similar to using Salesforce it feel like the infrastructure behind it is outdated.
  • Support - support tries hard but they seem to be under trained and overwhelmed. Caring is good but it only takes you so far when you can't solve the problem.
  • Try to do too much - they are trying to copy a lot of features from competitors but end up creating a bulky piece of software that is more confusing than necessary.
Mike Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Local Presence/Click to Call - The outbound call and logging functionality runs well, and the team likes the UI.
  • Gamification - The leaderboard/dashboard functionality has become a huge part of our culture for its ability to drive recognition of the appropriate KPIs. From the sound effects to the GIFS, reps get recognized both for their achievements and also their personality and creativity.
  • Reporting - The reporting capabilities that the Momentum team helped engineer for us through certain tracking fields allow us to zoom in on micro-trends in the business such as ideal correct contact connect times and duration of successful calls.
  • Ease of Implementation - It took a good amount of our internal resources to get the product running effectively. It is not an out-of-the-box solution, as it needed to be customized to our instance. So, we needed to do some SFDC development to optimize our product usage.
  • Dialer Lists - The seek lists can be fairly involved to keep up to date as the logic necessary, at least for us, is elaborate.
  • Email - We don't use their Vision product, so it could probably be implemented better than our instance. However, the email templates have a border around them, so they look like they are marketing emails. I don't think many companies still use this version of the email templates, so I'm not sure they're investing much time/effort into updating it.
March 03, 2017

Great sales tool

Score 9 out of 10
Vetted Review
Verified User
  • Ease of use - very simple to use.
  • Pull up appropriate leads to call.
  • Saves time.
  • Sometimes it can be slow at loading next lead.
  • Not able to place calls sometimes - try again later.
  • When you report an issue you never get feedback so sometimes it feels like you are wasting time reporting issue (is it going anywhere?).
Score 7 out of 10
Vetted Review
Verified User
  • It's fairly straight forward to use with click to call and automatically adding local presence.
  • They have evolved some of their list dialing programs that can help make dialing smarter.
  • When used properly, their support team is helpful.
  • As with most dialer programs I've used, InsideSales.com can be buggy, especially early on.
  • The service level we received dropped off over the years we used them.
  • It is a fairly expensive dialer, especially once you get past the core features.
Ryan McCarty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Powerdial - Definitely the main draw. Make calls, send emails, input notes, leave pre-recorded messages, then move on the to next lead!
  • List-Building - Seek lists are really powerful. You can upload 5,000 leads, set your criteria on just about anything, and your list is updated hourly during calling to bring the best leads forward to call. Domino lists can be useful as well. I've used them for specific company outreach and smaller lists (Domino lists are only called through once, without reactive filters)
  • Quirky - Sometimes the filters don't act like you'd like them to. There seems to be parts of the software that are under-unitized and therefore under-supported. The one that comes to mind is "Contacts" as apposed to leads. You should be able to easily link all your contacts from a specific company (your contacts) to that company (your account) but these two don't always intersect well and don't like to work with Seek lists like "Leads" do.
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