Complex but worthwhile
We use XEOX for the following use cases:
Windows Patch Management: Our devices are updated automatically by XEOX with two patch plans: One …
Starting at $1.50 per month per installation
View PricingOverview
What is XEOX?
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and…
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Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://xeox.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1.50 per month per installation
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is XEOX?
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of inventory and software.
XEOX Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
- Supported: Activity Monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Application Performance Management Features
- Supported: IT Asset Discovery
Remote Access Features
- Supported: Attended device access
- Supported: Unattended device access
- Supported: Remote access auditing
Additional Features
- Supported: Software Deployment
- Supported: Task Automation & Scripting
- Supported: Monitoring & Alerting
XEOX Screenshots
XEOX Competitors
XEOX Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Mobile Web |
| Supported Languages | English |
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Community Insights
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- Pros
- Cons
Great overview of devices: Users have found XEOX to offer a comprehensive overview of all the devices used in their company, making it easy to keep everything up to date. This feature has been praised by multiple reviewers. Efficient device addition: Reviewers have mentioned that adding new devices to their network using XEOX takes minimal time. The automatic device addition process saves users valuable time and effort. Convenient software distribution: Users appreciate the option to distribute software within defined groups or on certain devices, as it significantly reduces work time. Several reviewers have highlighted this feature as a major benefit of using XEOX.
Confusing Dashboard: Some users have found the powerful dashboard of XEOX to be initially confusing. However, once they become familiar with it, they find it helpful in managing their tasks and projects effectively.
Steep Learning Curve: A significant number of reviewers have mentioned that there is a steep learning curve associated with using XEOX. They have expressed that it took them some time to fully grasp all the features and functionalities of the software.
Lack of Customization Options: Several customers have expressed dissatisfaction with the limited customization options available in XEOX. They desire more flexibility to tailor the software according to their specific needs and preferences.
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Reviews
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February 19, 2024
Complex but worthwhile
Score 10 out of 10
Vetted Review
Verified User
We use XEOX for the following use cases:
Windows Patch Management: Our devices are updated automatically by XEOX with two patch plans: One for clients and one for servers.
Third-party app patching: Most of our third-party apps can be updated by XEOX with built-in means. For the remaining software packages we created custom updating scripts which we run on a regular basis using XEOX.
Remote Management: We use the build-in remote access solution of XEOX.
Monitoring: We get email and slack notifications by XEOX if a device runs out of free disk space or if our servers are offline. We also use a custom monitoring script deployed using XEOX for a domain-specific use case.
- It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
- It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
- The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
- The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.
- At first sight, the interface is quite complex and it requires some time to get used to it.
- There is no ticketing system included.
- The documentation is partly outdated and incomplete.
No, everything was included in the free support.
Yes
Yes, they immediately responded with a workaround so that I could continue my work and after about three weeks the bug was fixed. I was very satisfied.
At some point one of my colleagues could no longer log on to XEOX. They used the "Sign in with Microsoft" feature. We contacted the support but they could not explain the issue in the first place. Then we had an online meeting with them where we showed them the issue and after some time they found out that my colleague's business and private Microsoft email was the same and during the login procedure Microsoft provided the private account instead of the business account and therefore the login failed. Without their help, I doubt we could have found this issue. Moreover, it was actually an issue on our side. Nevertheless, they did not charge anything for that.