TrustRadius
https://media.trustradius.com/product-logos/Ve/Ky/TZN83AFITB88.JPEGxMatters is the way to goWe have been using xMatters for about a year now. All of our on-call teams are setup and receive critical alerts. Our process flow is started with a ServiceNow Incident and then if it meets the critical alert status, xMatters takes it and alerts the proper parties. We don't have a bridge conference calling system other than Skype and sending out invites for them to join. Makes it kind of messy, with xMatters we are able to send an alert out to their mobile device for the appropriate parties to join. I'm hopeful we can use this in our restaurants for refrigeration systems if there is a power outage or hardware failure. Along with their weather monitoring system for when storms come. I recommend this product for anyone looking for a monitoring system. It has been a great improvement from our other vendor we used to have.,API calls, we can create an API ourselves to integrate with other applications. This allows more teams to be notified of a critical alert instead of waiting for someone to call them when a problem is reported. The on-call schedule where you might need to have a replacement is fairly simple. You can easily change with someone else and still keep the rest of the schedule in place. It also sends an email to the person you are trading with so they know when they are on-call. Their support team is really helpful and quick to respond when you open a ticket. There hasn't been an issue that hasn't been resolved in less than a day. They stay really on-top of things.,I wish we could create custom groups without having to open a ticket and have them create it for us. I needed team leads to have the ability to change the scheduling of their own on-call teams. If I granted them a specific group xMatters has built in, it would give them access to change everyone's schedule.,9,Quicker response times for on-call personnel. Managers are able to pull reports faster for any incidents escalated to their team. When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.,My xMatters ExperiencexMatters is being used by our team as a notification tool for our monitoring products. It helps us to quickly address the right people to work on a specific issue/alert/message.,Ease of usage Different methods of integration with other tools and applications. Fast learning curve.,The search functionality when looking for past events can be a little tricky.,10,xMatters has helped us to quickly integrate our tools and to correctly address our infrastructure/application events.,IBM Tivoli NetCool/OMNIbus, Splunk, Foglight
  3. xMatters Reviews
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xMatters
6 Ratings
Score 9.2 out of 101
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xMatters Reviews

xMatters
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101
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Geoffery Castro profile photo
May 27, 2019

User Review: "xMatters is the way to go"

Geoffery Castro
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using xMatters for about a year now. All of our on-call teams are setup and receive critical alerts. Our process flow is started with a ServiceNow Incident and then if it meets the critical alert status, xMatters takes it and alerts the proper parties. We don't have a bridge conference calling system other than Skype and sending out invites for them to join. Makes it kind of messy, with xMatters we are able to send an alert out to their mobile device for the appropriate parties to join. I'm hopeful we can use this in our restaurants for refrigeration systems if there is a power outage or hardware failure. Along with their weather monitoring system for when storms come. I recommend this product for anyone looking for a monitoring system. It has been a great improvement from our other vendor we used to have.
  • API calls, we can create an API ourselves to integrate with other applications. This allows more teams to be notified of a critical alert instead of waiting for someone to call them when a problem is reported.
  • The on-call schedule where you might need to have a replacement is fairly simple. You can easily change with someone else and still keep the rest of the schedule in place. It also sends an email to the person you are trading with so they know when they are on-call.
  • Their support team is really helpful and quick to respond when you open a ticket. There hasn't been an issue that hasn't been resolved in less than a day. They stay really on-top of things.
  • I wish we could create custom groups without having to open a ticket and have them create it for us. I needed team leads to have the ability to change the scheduling of their own on-call teams. If I granted them a specific group xMatters has built in, it would give them access to change everyone's schedule.
We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming.
Read Geoffery Castro's full review
Anderson Costa profile photo
May 11, 2016

User Review: "My xMatters Experience"

Anderson Costa
Score 10 out of 10
Vetted Review
Verified User
Review Source
xMatters is being used by our team as a notification tool for our monitoring products. It helps us to quickly address the right people to work on a specific issue/alert/message.
  • Ease of usage
  • Different methods of integration with other tools and applications.
  • Fast learning curve.
  • The search functionality when looking for past events can be a little tricky.
In our scenario we are using xMatters to integrate with IBM Omnibus where Omnibus receives different types of events from our monitoring tools and fires xMatters notifications for our on call groups.
Read Anderson Costa's full review

xMatters Scorecard Summary

Likelihood to Recommend (6)
9.2

About xMatters

xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
Categories:  IT Alert Management

xMatters Technical Details

Operating Systems: Unspecified
Mobile Application:No