xMatters

xMatters has been used in sync with the Sitescope and NNMi for monitoring the enterprise-wide critical/major alerts generated. It shows us the message. The timing, whom to contact and who is available, or which team is responsible. It gives us the option to send out various notifications to inform the management and shareholders about a current critical scenario.

xMatters is being used to help track incidents, as well as notify staff when an incident occurs. Using the xMatters Workflows lets us automate ticket creation, as well as notifications, thus reducing our Mean Time To Resolution. We have all of our Operations and Engineering staff in xMatters so that during an incident, it's easy to get in touch with the SME.

xMatters is being used as the event alerting tool in my organization. This is used across all departments by their respective IT Teams. Whenever an event is triggered a ticket is logged in the ticketing tool and an event is thrown to the xMatters queue which then decides based on pre-filled event handler information and on-call person roster, whom to inform about the alert. Users are able to acknowledge the alerts from within the call, app or email received from xMatters. Further, it's being used as an Incident Communication tool to inform intended recipients about critical incidents impacting the systems.

XMatters is primarily used as our incident management tool. It is incredibly critical to our IT operations and support organizations that can leverage the tool to resolve incidents quickly.

xMatters is used as a Major Incident communications tool, used by a significant portion of our company. It enables seamless communication of technology and facilities incidents to stakeholders to speed up remediation and manage customer expectations.

We use xMatters for all of our communications for ticketing, alerting, schedule management. Our on-duty teams and incident management processes rely heavily on xMatters. We have configured pager, SMS and email communication devices for thousands of users. We configured and use a ticketing system integration so users can own tickets directly from the xMatters application or by a simple email reply.

We have been using xMatters for about a year now. All of our on-call teams are setup and receive critical alerts. Our process flow is started with a ServiceNow Incident and then if it meets the critical alert status, xMatters takes it and alerts the proper parties. We don't have a bridge conference calling system other than Skype and sending out invites for them to join. Makes it kind of messy, with xMatters we are able to send an alert out to their mobile device for the appropriate parties to join. I'm hopeful we can use this in our restaurants for refrigeration systems if there is a power outage or hardware failure. Along with their weather monitoring system for when storms come. I recommend this product for anyone looking for a monitoring system. It has been a great improvement from our other vendor we used to have.

xMatters is being used by our team as a notification tool for our monitoring products. It helps us to quickly address the right people to work on a specific issue/alert/message.