Overview
What is xMatters?
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
xMatters on-call scheduling is great and worth it.
xMatters is a versatile and powerful tool that can solve several problems at once
xMatters - An Enterprise Level Event Notification Tool
During incidents, focus on what matters with xMatters!
xMatters Really Matters in Incident Management
xMatters trustradius review
xMatters is the way to go
My xMatters Experience
Awards
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Pricing
Starter
$9
Base
$39
Free
Free
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9 per month
Product Demos
Automate your Collaboration Processes - xMatters Demo
xMatters Ninja Release Updates - xMatters Demo
xMatters Relevance Engine Solutions Demo
Suppress Alerts and Reduce Noise with Event Flood Control - xMatters Demo
Simplified Post Incident Reviews - xMatters Demo
How To Use Incident Console for Adaptive Incident Management - xMatters Demo
Product Details
- About
- Tech Details
- FAQs
What is xMatters?
xMatters Video
xMatters Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(17)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
xMatters is a versatile software that offers a range of use cases across various industries and departments. One significant application is in on-call teams, where critical alerts are seamlessly delivered to the appropriate parties, ensuring swift response and resolution. Users have praised xMatters for its ability to improve process flow and streamline communication by eliminating the need for separate bridge conference calling systems. With alerts being sent directly to mobile devices, on-call teams can stay informed and take immediate action.
In addition to its effectiveness in on-call management, xMatters has also proven invaluable in monitoring systems and notifying relevant personnel during power outages, hardware failures, or weather-related incidents. By integrating with monitoring products and services, xMatters ensures that the right people are quickly assigned to address specific issues. Thousands of users have configured pager, SMS, and email communication devices through xMatters, significantly enhancing communication efficiency.
Furthermore, xMatters serves as an essential incident communications tool across different departments. It facilitates seamless communication of technology and facilities incidents to stakeholders while automating ticket creation and notifications through workflows. The software not only helps track incidents but also reduces Mean Time To Resolution by promptly notifying staff when incidents occur. Operations and Engineering staff can easily collaborate during incidents through xMatters, providing quick access to subject matter experts and enabling efficient incident resolution.
Overall, xMatters plays a critical role in IT operations and support organizations as a primary incident management tool. Its capabilities extend beyond simple notification systems by offering robust features such as ticketing integration, schedule management, and on-call person roster determination. With its user-friendly interface and wide range of integrations with platforms like AWS and MS Teams, xMatters empowers organizations to effectively manage incidents, communicate seamlessly across teams, and improve overall operational efficiency.
High Customization: Multiple reviewers have praised xMatters for its high level of customization, allowing users to tailor the software to meet their specific business needs. This versatility enables organizations to create workflows that align with their unique processes and requirements, ultimately enhancing productivity and efficiency.
Easy Configuration: Many users have found xMatters to be easy to configure, enabling them to quickly set up the software and start using it effectively. The intuitive configuration process facilitates efficient on-call scheduling and task prioritization, streamlining workflow management.
Seamless Integration: Several reviewers have highlighted xMatters' seamless integration capabilities with other tools and applications. This flexibility provides users with convenience in integrating the software into their existing systems, resulting in enhanced workflow efficiency. By connecting xMatters with various platforms, organizations can ensure smooth communication and collaboration across different teams and departments.
Limited customization options: Some users have expressed frustration with the process of creating custom groups in xMatters, as it currently requires opening a ticket and relying on support to create them. This lack of flexibility can be time-consuming and inefficient for users who need specific configurations.
Lack of granular control over scheduling: Several reviewers have desired more granular control over scheduling in xMatters. They mentioned that team leads should be able to change the scheduling of their own on-call teams without granting access to change everyone's schedule. This would provide greater autonomy and efficiency for teams.
Complexity of workflows: The complexity of xMatters' workflows has been highlighted by some users. While they acknowledge that this is one of the software's strengths, configuring these workflows properly and achieving the desired results can be challenging. Users suggested improvements or additional resources to help simplify the workflow configuration process.
Users have made several recommendations based on their experience with xMatters:
- Install xMatters on a mobile device for ease of use and accessibility.
- Tailor xMatters to fit your solution by reaching out to the support team for assistance.
- Use xMatters for incident management, scheduling alerts, and event management in large-scale organizations.
These recommendations emphasize the benefits of installing xMatters on a mobile device, customizing it to meet specific needs, and utilizing it for effective incident management and communication in organizations.
Attribute Ratings
Reviews
(1-5 of 5)xMatters on-call scheduling is great and worth it.
- Redirects alerts to the appropriate audience
- Easy to configure
- Convenient on-call scheduling and prioritization
- Some UI elements make finding configuration difficult, for example, it takes several clicks to find a script on an object in the flow chart.
- On call scheduling
- Integrations with other services
- xMatters has helped our organization with addressing issues in production
- Amazon CloudWatch, Kibana and Amazon Simple Notification Service (SNS)
- xMatters has incredible customization when creating workflows, making it extremely versatile.
- While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
- xMatters has helped with Incident Management as it makes it quicker to get in touch with people.
xMatters - An Enterprise Level Event Notification Tool
- Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
- Automated incident communication about critical system outages based on alerts received in the system.
- Automated on-call roster and notification deliveries to SME.
- Can improve Android app UI.
- Can provide plug and play integrations for several other third-party tools as well.
- Over Voice Call alerts, more accent options could be added to localize the call message delivery for a better user experience.
It can also work well for customized alerting tools by integrating it with that tool using REST API Framework.
It's not an alert identifier tool, so you will always need an alert identification tool to look out for critical events and instruct xMatters for the alerts to be notified.
- xMatters has helped to remove the need to monitor multiple alerting tools, as critical events are automatically notified from it.
- xMatters has helped teams to focus on more productive tasks than simply notifying someone about some event.
- xMatters has helped teams to enhance their remote working capabilities by giving more power to properly manage the system outages.
xMatters has proven to be instrumental in providing voice and messaging services in many of the countries globally which also makes it a more viable product as compared to its peers.
It has been designed for event handling in large enterprises while other products are majorly voice and call service providers.
They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
xMatters Really Matters in Incident Management
- Stakeholder communication
- Flexible pricing model
- User interface could be more intuitive
- Local account managers could be more prevalent
- Reduced system downtime
- Enhanced engineer on-call management
xMatters is the way to go
- API calls, we can create an API ourselves to integrate with other applications. This allows more teams to be notified of a critical alert instead of waiting for someone to call them when a problem is reported.
- The on-call schedule where you might need to have a replacement is fairly simple. You can easily change with someone else and still keep the rest of the schedule in place. It also sends an email to the person you are trading with so they know when they are on-call.
- Their support team is really helpful and quick to respond when you open a ticket. There hasn't been an issue that hasn't been resolved in less than a day. They stay really on-top of things.
- I wish we could create custom groups without having to open a ticket and have them create it for us. I needed team leads to have the ability to change the scheduling of their own on-call teams. If I granted them a specific group xMatters has built in, it would give them access to change everyone's schedule.
- Quicker response times for on-call personnel.
- Managers are able to pull reports faster for any incidents escalated to their team.
- When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.