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xMatters is a versatile software that offers a range of use cases across various industries and departments. One significant application …
Starting at $9 per month
View PricingOverview
What is xMatters?
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
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Pricing
Starter
$9
Cloud
per user/per month
Base
$39
Cloud
per user/per month
Free
Free
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.xmatters.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9 per month
Product Demos
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Product Details
- About
- Tech Details
- FAQs
What is xMatters?
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
xMatters Video
Now more than ever, the world depends on digital services, from ordering food and managing finances to simply staying in touch.
Yet, 57% of companies report service degradations on a weekly or daily basis, impacting customer experience and straining technical teams. xMatters ...
Show More xMatters Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
xMatters starts at $9.
Reviewers rate Support Rating highest, with a score of 9.9.
The most common users of xMatters are from Enterprises (1,001+ employees).
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(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
xMatters is a versatile software that offers a range of use cases across various industries and departments. One significant application is in on-call teams, where critical alerts are seamlessly delivered to the appropriate parties, ensuring swift response and resolution. Users have praised xMatters for its ability to improve process flow and streamline communication by eliminating the need for separate bridge conference calling systems. With alerts being sent directly to mobile devices, on-call teams can stay informed and take immediate action.
In addition to its effectiveness in on-call management, xMatters has also proven invaluable in monitoring systems and notifying relevant personnel during power outages, hardware failures, or weather-related incidents. By integrating with monitoring products and services, xMatters ensures that the right people are quickly assigned to address specific issues. Thousands of users have configured pager, SMS, and email communication devices through xMatters, significantly enhancing communication efficiency.
Furthermore, xMatters serves as an essential incident communications tool across different departments. It facilitates seamless communication of technology and facilities incidents to stakeholders while automating ticket creation and notifications through workflows. The software not only helps track incidents but also reduces Mean Time To Resolution by promptly notifying staff when incidents occur. Operations and Engineering staff can easily collaborate during incidents through xMatters, providing quick access to subject matter experts and enabling efficient incident resolution.
Overall, xMatters plays a critical role in IT operations and support organizations as a primary incident management tool. Its capabilities extend beyond simple notification systems by offering robust features such as ticketing integration, schedule management, and on-call person roster determination. With its user-friendly interface and wide range of integrations with platforms like AWS and MS Teams, xMatters empowers organizations to effectively manage incidents, communicate seamlessly across teams, and improve overall operational efficiency.
High Customization: Multiple reviewers have praised xMatters for its high level of customization, allowing users to tailor the software to meet their specific business needs. This versatility enables organizations to create workflows that align with their unique processes and requirements, ultimately enhancing productivity and efficiency.
Easy Configuration: Many users have found xMatters to be easy to configure, enabling them to quickly set up the software and start using it effectively. The intuitive configuration process facilitates efficient on-call scheduling and task prioritization, streamlining workflow management.
Seamless Integration: Several reviewers have highlighted xMatters' seamless integration capabilities with other tools and applications. This flexibility provides users with convenience in integrating the software into their existing systems, resulting in enhanced workflow efficiency. By connecting xMatters with various platforms, organizations can ensure smooth communication and collaboration across different teams and departments.
Limited customization options: Some users have expressed frustration with the process of creating custom groups in xMatters, as it currently requires opening a ticket and relying on support to create them. This lack of flexibility can be time-consuming and inefficient for users who need specific configurations.
Lack of granular control over scheduling: Several reviewers have desired more granular control over scheduling in xMatters. They mentioned that team leads should be able to change the scheduling of their own on-call teams without granting access to change everyone's schedule. This would provide greater autonomy and efficiency for teams.
Complexity of workflows: The complexity of xMatters' workflows has been highlighted by some users. While they acknowledge that this is one of the software's strengths, configuring these workflows properly and achieving the desired results can be challenging. Users suggested improvements or additional resources to help simplify the workflow configuration process.
Users have made several recommendations based on their experience with xMatters:
- Install xMatters on a mobile device for ease of use and accessibility.
- Tailor xMatters to fit your solution by reaching out to the support team for assistance.
- Use xMatters for incident management, scheduling alerts, and event management in large-scale organizations.
These recommendations emphasize the benefits of installing xMatters on a mobile device, customizing it to meet specific needs, and utilizing it for effective incident management and communication in organizations.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
September 19, 2022
xMatters on-call scheduling is great and worth it.
We use xMatters to forward alerts from applications and services running in AWS to MS Teams channels, e-mail, and text messages to our on-call resources.
xMatters is being used to help track incidents, as well as notify staff when an incident occurs. Using the xMatters Workflows lets us automate ticket creation, as well as notifications, thus reducing our Mean Time To Resolution. We have all of our Operations and Engineering staff in xMatters so that during an incident, it's easy to get in touch with the SME.
September 11, 2020
xMatters - An Enterprise Level Event Notification Tool
xMatters is being used as the event alerting tool in my organization. This is used across all departments by their respective IT Teams. Whenever an event is triggered a ticket is logged in the ticketing tool and an event is thrown to the xMatters queue which then decides based on pre-filled event handler information and on-call person roster, whom to inform about the alert. Users are able to acknowledge the alerts from within the call, app or email received from xMatters. Further, it's being used as an Incident Communication tool to inform intended recipients about critical incidents impacting the systems.
February 07, 2020
During incidents, focus on what matters with xMatters!
XMatters is primarily used as our incident management tool. It is incredibly critical to our IT operations and support organizations that can leverage the tool to resolve incidents quickly.
January 15, 2020
xMatters Really Matters in Incident Management
xMatters is used as a Major Incident communications tool, used by a significant portion of our company. It enables seamless communication of technology and facilities incidents to stakeholders to speed up remediation and manage customer expectations.
January 02, 2020
xMatters trustradius review
We use xMatters for all of our communications for ticketing, alerting, schedule management. Our on-duty teams and incident management processes rely heavily on xMatters. We have configured pager, SMS and email communication devices for thousands of users. We configured and use a ticketing system integration so users can own tickets directly from the xMatters application or by a simple email reply.
May 27, 2019
xMatters is the way to go
We have been using xMatters for about a year now. All of our on-call teams are setup and receive critical alerts. Our process flow is started with a ServiceNow Incident and then if it meets the critical alert status, xMatters takes it and alerts the proper parties. We don't have a bridge conference calling system other than Skype and sending out invites for them to join. Makes it kind of messy, with xMatters we are able to send an alert out to their mobile device for the appropriate parties to join. I'm hopeful we can use this in our restaurants for refrigeration systems if there is a power outage or hardware failure. Along with their weather monitoring system for when storms come. I recommend this product for anyone looking for a monitoring system. It has been a great improvement from our other vendor we used to have.
May 11, 2016
My xMatters Experience
xMatters is being used by our team as a notification tool for our monitoring products. It helps us to quickly address the right people to work on a specific issue/alert/message.