TrustRadius Insights
XOLA has proven to be an invaluable tool for businesses in a variety of industries. Customers have found that XOLA's self-service features …
Overview
What is Xola?
Xola, headquartered in San Francisco, provides cloud-based software designed to make it simple for businesses to manage reservations in real time from any channel—bookings made in-person, over the phone, through their company website, on Xola’s vendor mobile app, with local…
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What is Xola?
Xola, headquartered in San Francisco, provides cloud-based software designed to make it simple for businesses to manage reservations in real time from any channel—bookings made in-person, over the phone, through their company website, on Xola’s vendor mobile app, with local resellers, and online…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is Xola?
Xola Videos
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Xola Integrations
- Zapier
- Google Analytics 360
- Facebook Pixel
Xola Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
XOLA has proven to be an invaluable tool for businesses in a variety of industries. Customers have found that XOLA's self-service features easily resolve problems, such as moving tickets to another day, reducing the need for support contact. The integration with websites and fantastic mobile booking experience have increased the chances of converting prospective clients. Users appreciate XOLA's ease of use and user-friendly interface, solving the problems of outdated and featureless booking software. XOLA has provided flexibility in running day-to-day operations, accommodating changing schedules and different demands, while also offering a user-friendly checkout process. It simplifies the process of booking guests and tracking bookings, enabling businesses to offer more and increase revenue by providing an easy solution for guests to reserve services and for staff to add offers and listings. From accepting multiple bookings, organizing resources, generating reports, to tracking customer origins and sales, XOLA's key use cases are comprehensive. Users have acknowledged the need for improvement in certain areas but overall find XOLA to be a reliable, robust, and time-saving solution that has transformed their business operations.
Intuitive and visually appealing interface: Users find Xola's user interface to be intuitive and visually appealing, allowing for a smooth booking experience. Many reviewers appreciate the user-friendly and straightforward interface of Xola, making it easy to navigate both for themselves and their customers. Responsive customer support: Users appreciate the availability of customer support through Xola's live chat feature, finding it helpful and responsive. The responsiveness of Xola's customer support team is highly valued by users, with quick response times and efficient problem-solving. Continual updates and meaningful feature additions: Users commend Xola for its constant updates and meaningful feature additions, continuously improving the platform. They appreciate that the developers actively listen to feature requests and make improvements based on user feedback.
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Frustrating User Interface: Some users have expressed frustration with the user interface, finding it confusing and limiting customization options. They feel that the current user interface limits customization and would like more options to customize gift certificates and other guest touchpoints.
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Glitchy Apps and Missing Features: Several users have mentioned that the apps are glitchy and lack certain features such as admin override for bookings and the ability to create receipts after the fact. They also find it frustrating that they are still waiting for some much-needed features to be implemented.
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Clunky Calendar Features: Users have found the calendar features to be clunky and requiring extra toggling, causing inconvenience in managing their schedules. Furthermore, they mention that the calendar display for customers is less user-friendly compared to other programs they have seen.
Users commonly praise Xola for its versatility in handling the needs of startups, small businesses, and growing businesses. They highly recommend Xola as a suitable platform for tour operators and small businesses that offer activities. Additionally, users consistently mention the amazing customer support provided by Xola. Another common recommendation is for businesses with more than 2 resources to manage to use Xola's features to prevent overbookings and mistakes. Furthermore, users appreciate the visually clean and easy-to-use interface of Xola.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
February 17, 2022
Xola Booking Software and CRM and Billing and messaging and review getting and ... so much more
Xola automates many processes in our business. It is a CRM that also integrates with many resellers' APIs to automate reviews, bookings, invoicing, waivers and contact. They have 24/7 support and their uptime with the cloud is 99%. In addition, they keep adding new features without increasing the pricing.
- CRM data base.
- Automated texts and emails for reviews.
- Tracks billing.
- Keeps schedule.
- Tracks guides and their availability to be scheduled.
- Quickly adjusts seating and pricing.
- Integrating the Viator / Trip Advisor API so that the encrypted customer emails can show up in Xola and the client may be emailed from inside Xola. Viator says that other platforms allow this but Xola is still lagging on this one.
- Some minor tweaks allow the integrated tipping app to append a more customized message.
- Really trying hard to find something else to say because Xola does everything really well.
- Customer relations database and communications with customers.
- Tracking billing.
- Scheduling and calendar.
- Automating reviews.
- Waivers.
- Increased ROI because of increased efficiencies.
- Increased ROI because helpful and quick 24/7 support via phone or chat when new hires forget their training.
- Increased ROI because billing can be cross checked.
Xola has many similar features but in the end, the friendly fast 24/7 free always on and always ready to help customer support blows everyone else away. Many times I have found Xola to be able to expedite a customer issue or confusion with software integration or support for their software in a way that saves $$$ because my reservationists can resolve the issue or their confusion and quickly get back to work.