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Xoom, a PayPal Service

Xoom, a PayPal Service

Overview

What is Xoom, a PayPal Service?

Xoom, a PayPal Service, is an online money transfer service for quickly sending money internationally.

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Recent Reviews

TrustRadius Insights

Xoom has been highly praised by users for its ability to quickly and conveniently send funds internationally, making it an invaluable tool …
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Xoom

8 out of 10
April 29, 2022
Incentivized
Xoom is a cheaper way to transfer money from a sender's debit or credit card to a recipient's bank account. It allows you to send money to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Xoom, a PayPal Service?

Xoom, a PayPal Service, is an online money transfer service for quickly sending money internationally.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

TV PayPal + Xoom Spot Demo Reel

YouTube
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Product Details

What is Xoom, a PayPal Service?

Xoom, a PayPal Service, is an online money transfer service for quickly sending money internationally.

Xoom, a PayPal Service Integrations

Xoom, a PayPal Service Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(41)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Xoom has been highly praised by users for its ability to quickly and conveniently send funds internationally, making it an invaluable tool for sharing money with family, friends, and colleagues. With fast transactions and automatic currency exchange, Xoom is a reliable option for sending and receiving money both domestically and internationally. Users appreciate that Xoom can be used with a verified PayPal account, eliminating the need to create a new account. The 24x7 customer service has received accolades for its responsiveness, ensuring that users can quickly resolve any issues or concerns they may have.

Moreover, Xoom's cost-effectiveness stands out as a major advantage. It provides a seamless way to transmit money from a sender's debit card to a recipient's bank account, saving users time and effort. Businesses have especially found value in using Xoom for payments to suppliers, as it offers quick and low-cost transactions across different regions. Freelancers also benefit from Xoom's services, particularly when receiving payments from US clients or settling bills internationally. Additionally, Xoom's association with PayPal adds an extra layer of security and trust for users. Overall, Xoom serves as a trusted payment service that simplifies international monetary transactions for both personal and business purposes.

Reliability: Users have consistently found the platform reliable, with many reviewers stating that they have experienced no issues in sending money internationally and domestically to any bank account at any time.

Currency exchange function: The currency exchange function provided by Xoom is highly valued by users, as it eliminates the need to worry about currency conversions. Several reviewers have mentioned this feature as a key advantage of using Xoom for their money transfers.

Frequent updates during transactions: Many users appreciate the frequent updates provided by Xoom during the transaction process. This enhances transparency and keeps them informed at every step. Reviewers find these updates helpful in tracking their transfers and ensuring a smooth experience.

Long Delivery Time: Many users have expressed frustration and inconvenience due to longer delivery times for their packages when using Xoom. Some reviewers have mentioned that it took significantly more time than expected to receive their deliveries.

High Transfer Fees: Several reviewers have raised concerns about the high fees charged by Xoom when trying to add funds to a new card. This has made it more expensive for users to transfer money compared to other alternatives in the market.

Lack of Awareness: A significant number of users have reported that they had never heard of Xoom before researching, indicating a need for better marketing efforts from the company. Increasing awareness about its services through effective marketing strategies would help attract more customers.

Attribute Ratings

Reviews

(1-22 of 22)
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Saurav Chakraborty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • competitive transaction rate
  • fast efficient transfer
  • added security
  • transfer fee could be waived for large transaction amount
  • They could offer referral for new users
  • the exchange rate, though quite competitive, but can be better specially for larger transactions
AAKIF SHAIKH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Can send money internationally and domestically to any bank account at any time.
  • Xoom has a currency exchange function, hence no need to worry about currency conversions.
  • Gives update on each and every step during the transaction.
  • Reliable customer support 24x7.
  • Xoom needs good marketing, very few people knows about it.
  • Xoom also needs to reach wider freelancing and UHRS vendors, so that our payment process becomes easy.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Make foreign payments.
  • Send money for pick-up or delivery to your home.
  • A prepaid smartphone may be reloaded.
  • Increase the number of transactions allowed.
  • Better marketing, to be honest, I had never heard of them before doing my investigation.
April 29, 2022

Xoom

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Send cash for pickup or home delivery.
  • Pay international bills.
  • Reload a prepaid mobile phone.
  • Better marketing, I really never heard of them before I researched.
  • Increase transaction limits.
  • Ensure communication about security policies and methods.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Transparent fee structure
  • Easy to use and sends payments quickly
  • Simple to use
  • Lowering fees would be better, but the fees are still less than a lot of other alternatives that are out there.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Fast transfers
  • Easy to use
  • Many available countries to send money to, especially from the US.
  • It is more competitive when performing transfers from the US.
  • The exchange rates are sometimes not displayed in the interface.
  • Quite cumbersome process to verify your personal information.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Timely and fast transfer of money.
  • Low transaction cost for transfers.
  • Best in class support system.
  • Reach of Xoom to all destination should be made fast. Right now it is not the case.
  • Lot of personal information request from Xoom is sometimes irritating.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Transfer money from the U.S. to Africa.
  • Transfer money from the U.S. to Europe.
  • Many partnerships with local foreign exchange vendors to safely and easily send money.
  • They could increase the number local partners and banks that they work with.
  • They could increase then number of countries that they provide service to.
  • Their fees could always be even lower.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Very fast transfer and very secure as being of PayPal.
  • Receiver don't need to download the app or use Xoom.
  • It supports bank and debit card to transfer funds and same with the receiver.
  • No fixed fees structure
  • Sending funds to different countries takes different times.
  • Forex exchange rates are better than competitor.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Online payments
  • Payments by phone
  • Send money to almost any bank account.
  • Occasionally, the app can be hard to use for customers that are not tech-savvy.
  • There is some missing functionality in the navigation.
  • There are not really any other things that you'd like to see done differently.
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