Yardi Voyager

I think it really depends on what you're looking to get out of the system. In terms of managing, updating, creating, and following prospect records, Yardi Voyager is absolutely fantastic. There are a number of existing API integrations already on the market that can connect into the record, and I commissioned a custom one to be built to work with the website that seems on the whole to work fairly flawlessly, so long as your community codes aren't regularly changing. That said, you definitely need to do strong onboarding with anyone coming into the system, particularly if they have limited former CRM experience. There's a great opportunity to input (and aggregate reports) from multiple facets of the system, but if people are inputting poor data, or missing it entirely, or you haven't formalized an even plan for things like Source and Sub Source then even the best system is likely to end up disappointing you and your stockholders when it comes time to analyze data. But, when used properly I'm impressed with how robust it is.

As mentioned in an earlier part of my review, the support is stunning. I'm one of those people who always try to problem solve on my own and the available documentation library is incredibly helpful and very easy to search/navigate. However, whenever I've needed to actually contact a support individual, I've received prompt replies and been sourced to the appropriate type of person to answer my query.

Yardi Voyager is well suited for an organization with a large portfolio. Being an industry standard, most employees within the industry will be able to use the product right away. Any new employees to the industry will have some issues learning the product as it has a steeper learning curve than some other accounting systems and platforms. You need a large portfolio to support the admin setup and maintenance of the system, as it can be confusing and takes a lot of time.

Being so robust is fantastic if you want a standard look and robust feel to reporting.

Written documentation and support can be limited and confusing. The search feature is not as robust as a lot of other products. In-person support can very helpful if you find the right support rep.

Voyager is well suited when your company has deployed industry standard and has very few customizations. The product is fantastic out of the box in terms of scope or features and functionality. It’s weak in terms of allowing customization and fairly inflexible in allowing direct access to your data so that you can get a raw data dump to pivot in another application.

The local office is very knowledgeable, however recently it seems that Yardi has begun to route calls offshore and the knowledge base there does not seem to be as strong as the USA based support centers. All customizations are done by offshore personnel, which presents issues in terms of the language barrier and time zone differences.

Yardi Voyager is well suited for resident calls for work orders and they are easy to track. Rent amounts and charges are easy to find.

I love Yardi Voyager and its features. It is very user-friendly. I highly recommend it for any property management company.

Voyager does a good job of keeping us in compliance with various federal and state agencies. It is also strong in rent control, payment processing including checks, direct deposits and credit card transactions.

We've been using it for several years and I hear very little negative feed back from dozens of users across three to four different departments.

Yardi Voyager is well suited for advanced accounting functions such as Intercompany for receivables and payables and complex management fee calculations.

While an international company such as Yardi can provide an extensive amount of support resources there can be times when an issue we are experiencing does not get resolved in a timely manner as we may be the only client reporting it.

Yardi Property Management is very well suited for companies that want in depth and easy to use financial reporting without needing multiple CPAs. It has solid back-end accounting functionality and the reporting is great. Yardi would not be appropriate for a company whose front line employees are luddites with computers and don't easily pick things up. It is just too hard.

It is perfect for development and property management simultaneously. The many different modules and roles that Yardi offers allow for data to be seamlessly translated as the property is developed then leased.

Yardi Property Management is well-suited for companies managing multiple properties with a broad base of expenses and revenue to account for. I think the size of the company needs to justify the investment in the product. Yardi is not so well-suited to smaller operations, who would be able to function with QuickBooks or some other, less nuanced, system.

Yardi Voyager, the core accounting and resident management component, is superb. It is well suited to manage all accounting needs including generating reports for investors and auditors alike. Yardi's weakness is the way it integrates with its ancillary products. Each product has been added to the suite as Yardi acquires software properties, and it doesn't always integrate in an efficient comprehensive way. Another result of this phenomenon is that each product has its own dedicated support team, so when you run into a problem, it is hard to navigate to the right source of support.

Yardi Property Management is well suited to all kinds of rental housing situations. With their recent upgrades, the single family rental housing section is becoming far more useful. Up until recently, managing single family houses was challenging as the software expected each physical address to contain multiple residences. This lead to a very messy interface, and some difficulty.

Cloud based, manager can access Yardi anywhere with all kinds of devices.

From time to time, it is running slow.

It is great for project management during construction.

Yardi is very well suited to evaluating the property management aspect of a real estate asset. It is best used as a tool for budgeting and expense management. One of the most challenging aspects of asset management is being able to budget for property managers correctly. Yardi makes this process much more simple. Yardi, however, is not as useful when it comes to modelling unique real estate assets. There is very little simulation that the program offers.

Well suited for owners or regional mangers who need to check it and have data quick at hand. Small single owned buildings this is not a fit for.