Yardi Voyager

Score9.1 out of 10

89 Reviews and Ratings

What is Yardi Voyager?

Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units. The company was founded in 1984 and has 4,000 employees and 35 offices around the world.

Categories & Use Cases

Benjamin Smith

Marketing Coordinator in Marketing at ZMC (51-200 employees employees)

Use Cases and Deployment Scope

As a multifamily residential management company, Yardi Voyager is the primary software of operations, leasing and accounting for all employees across 6 states. Voyager allows us to access and manipulate the database for the entirety of our residential and commercial leasing records, financial and accounting processes and operational maintenance procedures. Users access Yardi Voyager to enter prospect information, manage and track applications - including the running of screening reports -, record and track financial transactions - including journal entries, invoices, and receivables - and produce vital financial statements for our clients.

Pros

Record journal entries, run general ledger queries, and produce vital financial reports
Straightforward and easily navigable interface that simplifies use and makes onboarding quite low impact.
Ability to save favorite pages when users don't want to browse large menus.
Quicker page load times than with Yardi Voyager's other front-facing programs.

Cons

The help menus/pages are hard to navigate, and can be quite overwhelming to sort through when seeking assistance on a particular topic.
Default page timeout duration is short, and can be frustrating when performing tasks such as payables or journal entries that require longer page visit lengths.
Most of the development and new features are in other software products from Yardi.

Return on Investment

Since switching to Yardi Voyager, we have been able to onboard 8 new multifamily properties.
The ease at which vendors can connect to Yardi Voyager through APIs has tremendously eased the vendor selection process and expanded our options in adding ancillary software products to our mix.
Time to resolve support issues has been cut in half on a SaaS model compared to our previous self-hosted database.

Usability

Alternatives Considered

PropertySuite by MRI Software

Other Software Used

Blue Moon Lease Forms, LeaseLabs by RealPage

Verified User

Strategist in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

Yardi Voyager is our primary ERP system for all aspects of our real estate business, which includes Accounting, Multifamily & Commercial Leasing, Facilities Management, and also Marketing Strategy (in conjunction with Yardi's RentCafe product). Personally, in my role, I use Yardi Voyager for all aspects of the multifamily leasing process - from guest cards to move-in, renewals, and billing - and reporting on leasing activity. I also use Voyager to update property, unit and unit type setup, and pricing. Yardi Voyager is a comprehensive solution without which our business could not function.

Pros

The out-of-box reports are comprehensive and dynamic, in that you can drill down into specific data columns to see more detail.
The setup of properties is simple and intuitive, and not that different from other multifamily software competitors, which helped with the transition.
The residential Manager dashboard hosts a great snapshot of the property management performance of a property in real-time. It is easy to locate current occupancy, leasing activity, and maintenance request data.

Cons

The menu system is confusing for new users, so navigation can be challenging at first. There are many ways to get to the same page, and depending on your current "role," you may or may not have access to the same items.
Would be great if the system was more responsive to a keyboard user, rather than requiring clicks on everything to navigate.
It is difficult to work with duplicate screens if you want to have two data points up on multiple screens.

Most Important Features

Accounting and Budget Management
Residential and Commercial Lease Management
Comprehensive Financial Reporting

Return on Investment

Allowed us to bring several external vendor products in-house with Yardi Voyager's standard products.
Saved half of a day in manual reporting by consolidating our custom reports into standard Voyager versions that already exist in the system.
Prompted us to bring on board a Yardi/IT specialist which has dramatically increased internal ticket response time and expanded our usage of Voyager as a whole.

Alternatives Considered

MRI Residential Management and RealPage Portfolio Asset Management

Other Software Used

AvidXchange, Grace Hill Visto, Google Analytics

Verified User

Manager in Corporate (51-200 employees employees)

Use Cases and Deployment Scope

It is a complete property management software platform that seeks to maximize the ability to customize reporting and record all daily tasks and activities that occur while on a property. Tasks such as managing tenant accounts, running payments, lease renewals, marketing and generation of financial reports, affordable regulation compliance, work orders, etc.

Pros

Ease of use
customization
data security

Cons

UI could be improved
consolidation of roles for better navigation
dashboard customization

Return on Investment

license cost is more than other competitors
improved data analytics improved property performance due to identifying areas of opportunity
licensing is more inclusive - if you use many of the features, will be more cost effective than other solutions out there with piecemeal licensing models

Usability

Alternatives Considered

OneSite Leasing and Rents

John Dennis

Director of IT in Information Technology at NOLAN REAL ESTATE SERVICES, INC. (201-500 employees employees)

Use Cases and Deployment Scope

We use Yardi Voyager to manage our day to day operations at the site level. We manage maintenance, make readies, new move ins, renewals, and move outs through Yardi Voyager. It allows us to maintain lease documents, prospect information, work orders, purchase orders, amenities, rentable items and work orders. It is the backbone to every thing we do on a daily basis.

Pros

Move in Work flows
Move out work flows
Purchase order management
Ease of creating financials

Cons

Upon disposition the retrieval of all on line documents by unit instead of tcode.
Menus are all over the place and need to be standardized.
Ease of finding reports, seems like if you are looking for a recurring pmt report typing recurring payment would get you the result, but instead it is a payment manager analytics report.

Most Important Features

Ease of use
Ability to do my own migrations when we purchase.
It is always live and current with access from anywhere.

Return on Investment

Streamlined our business
Ease of use
Plugin in updates are a pain point. I think when Yardi has updates that they should have vetted it and that us the client shouldn't have to test thousands of plugins to see what is different. Just leaving the information on client central for the end user to look at, at their leisure is in my opinion not the best way to handle, you should send out updated white papers to the SPOCS to let them know what changes are coming.

Alternatives Considered

OneSite Leasing and Rents

Other Software Used

Happy Inspector, ContractWorks, Airtable

Maria Clara Daly View profile

Interactive Communications Director in Marketing at Love & Company (11-50 employees employees)

Pros

Ability for manager to easily oversee/switch between communities
User permission throttling to ensure focused areas of access
Diverse custom reporting with several editable user fields available

Cons

In my experience there's a fairly steep learning curve for a new user to be able to navigate the system
While there's diverse functionality, many items seem buried in menus or obscure places, particularly the first time you're trying to find them
Getting used to the refresh functionality in some parts of the system can be challenging if you're used to a system that automatically updates when new filters are applied

Return on Investment

With ability to customize user fields, great way to aggregate external data
Open API structure helps reduce user error by automating some entries that come in from the web
Robust source and sub-source tracking (with ability to create new ones) when utilized correctly can be very useful when pinpointing efficacy of marketing efforts

Alternatives Considered

Salesforce CMS, HubSpot CRM and MatrixCare