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Yardi Voyager is a versatile software that has proven to be essential for various organizations in the real estate industry. Users have …
Overview
What is Yardi Voyager?
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units. The company was founded in 1984 and has 4,000…
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What is Yardi Voyager?
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units. The company was founded in 1984 and has…
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What is Yardi Voyager?
Yardi Voyager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Yardi Voyager provides residential and commercial property management software. Capabilities include integrated accounting, lease renewal workflow, and modules for multi-family, senior, and affordable housing, as well as retail, office and industrial units.
The company was founded in 1984 and has 4,000 employees and 35 offices around the world.
Reviewers rate Support Rating highest, with a score of 7.5.
The most common users of Yardi Voyager are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Yardi Voyager is a versatile software that has proven to be essential for various organizations in the real estate industry. Users have found it invaluable as a CRM tool, allowing them to efficiently handle leads and manage the sales funnel. It simplifies the process of connecting and maintaining records for residents, ensuring smooth transitions from prospect to resident. The software also excels at tracking marketing efforts and sales management, providing users with valuable insights to analyze performance and make informed decisions.
In addition to its CRM capabilities, Yardi Voyager serves as a comprehensive solution for day-to-day operations at both the site and organizational levels. It seamlessly manages tasks such as maintenance, move-ins, renewals, and move-outs, making it an indispensable backbone for daily operations. The software's ability to maintain lease documents, prospect information, work orders, purchase orders, amenities, and rentable items ensures that all aspects of property management are efficiently handled in one centralized platform. Furthermore, Yardi Voyager proves its worth by facilitating back-end accounting processes, processing invoices, controlling expenses, and tracking property-related revenue and expenses.
With ancillary products like Mobile Maintenance, Concierge, Rent Cafe, and Construction Management available as well, Yardi Voyager offers a comprehensive suite of tools that cater to different aspects of the real estate business. Its wide-ranging capabilities are further reflected in the fact that every employee in various organizations uses it on a daily basis. Whether it is managing single-family rental houses or streamlining the leasing process for multifamily properties, Yardi Voyager has become an essential component of successful real estate management and growth.
User-Friendly Interface: Multiple users have praised Yardi Voyager for its intuitive and easy-to-navigate user interface, allowing them to quickly become familiar with the system. The software prioritizes user-friendliness by providing a seamless experience to access different modules and workflows.
Customizable Reporting Options: Numerous reviewers appreciate the wide range of customizable reporting options offered by Yardi Voyager. They specifically mention the strength of the financial reporting capabilities and the ability to tailor reports to meet specific needs. The availability of editable user fields for creating custom reports further highlights the flexibility and adaptability of Yardi Voyager's reporting features.
Seamless Property Management: Many users find it convenient that Yardi Voyager allows them to seamlessly switch between properties, making property management more efficient. Users appreciate the ease of overseeing and managing multiple communities within the system and highlight the smooth process of switching from one property to another. This feature enables quick access to property information, streamlining property management tasks.
Steep Learning Curve: Many users have found Yardi Voyager to have a steep learning curve, requiring significant time and effort to navigate the system effectively.
Difficulty in Finding Features: Some reviewers have expressed frustration with the difficulty of finding specific features and functions within Yardi Voyager. The menus are not standardized, making it challenging for new users to locate desired items.
Lack of Intuitiveness: Several users have mentioned that Yardi Voyager is not intuitive, even for experienced computer users. It can take time and practice to become familiar with the system's interface and processes.
Users have made several recommendations based on their experiences with Yardi. The most common recommendations include:
Using Yardi on a scaled basis to consolidate data and functions onto one platform. Users suggest that Yardi is best suited for larger companies with multiple properties to manage. By implementing Yardi on a larger scale, businesses can benefit from the integration of various functions and data onto a single platform.
Providing adequate time and training for users to overcome the overwhelming nature of the program. Users recommend investing in proper training and resources to help users navigate the complexity of Yardi. This recommendation highlights the importance of offering support and education to ensure users can effectively utilize all the features and functionality of the software.
Spending time in the design phase to set up the system properly upfront. Users suggest taking the time to carefully plan and configure Yardi during the initial setup phase. By doing so, businesses can ensure that the system is customized to meet their specific needs and requirements, which will ultimately lead to a smoother and more efficient operation.
These recommendations reflect the need for strategic implementation, comprehensive training, and thoughtful customization when utilizing Yardi for property management and accounting purposes.
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Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
April 28, 2022
Yardi Managing the Future
- Move in Work flows
- Move out work flows
- Purchase order management
- Ease of creating financials
- Upon disposition the retrieval of all on line documents by unit instead of tcode.
- Menus are all over the place and need to be standardized.
- Ease of finding reports, seems like if you are looking for a recurring pmt report typing recurring payment would get you the result, but instead it is a payment manager analytics report.
- The out-of-box reports are comprehensive and dynamic, in that you can drill down into specific data columns to see more detail.
- The setup of properties is simple and intuitive, and not that different from other multifamily software competitors, which helped with the transition.
- The residential Manager dashboard hosts a great snapshot of the property management performance of a property in real-time. It is easy to locate current occupancy, leasing activity, and maintenance request data.
- The menu system is confusing for new users, so navigation can be challenging at first. There are many ways to get to the same page, and depending on your current "role," you may or may not have access to the same items.
- Would be great if the system was more responsive to a keyboard user, rather than requiring clicks on everything to navigate.
- It is difficult to work with duplicate screens if you want to have two data points up on multiple screens.
September 18, 2020
Yardi Voyager: Robust, quality reporting, but confusing for new users
- Reporting is very well done
- Accounting controls and stability of the system
- Purchase orders and invoicing
- Look and feel of the product
- Cost of customer service and help
- Confusing layout - sometimes hard to find the feature or section you are looking for.
- Odd tech requirements for check scanners, running their product in certain browsers, etc.
September 16, 2020
Solid but inflexible
- Rent collection
- Lease Management
- Resident history
- Ease of data access
- Ease of adhoc report creation
- Ease of custom resident email creation
September 15, 2020
Great robust CRM with customizable options, fairly easy workflows, and solid support.
- Ability for manager to easily oversee/switch between communities
- User permission throttling to ensure focused areas of access
- Diverse custom reporting with several editable user fields available
- In my experience there's a fairly steep learning curve for a new user to be able to navigate the system
- While there's diverse functionality, many items seem buried in menus or obscure places, particularly the first time you're trying to find them
- Getting used to the refresh functionality in some parts of the system can be challenging if you're used to a system that automatically updates when new filters are applied
May 26, 2020
Voyage with Voyager is a good one!
- State and Federal Compliance
- Rent Control
- General accounting
- User interface could use a face lift
- Updated web technologies
- User self service for maintaining profile
April 02, 2020
Yardi Voyager Review from Long-Term Client
- Yardi Voyager allows us to customize menu sets and provide multiple roles for users.
- There are several reporting options from novice level to advanced offered.
- Voyager 7s is a stable platform.
- Would like to see an Android and iOS app that is specifically geared toward accounting functions.
March 26, 2020
Love Yardi Voyager!
- Resident information
- Accounting information
- Guest card and following prospect pipeline
- Rent roll
- Lease changes
- It's alright the way it is.
November 17, 2017
Great software for large properties and regions
- Very strong for facilities management, being able to detail time and cost expenditures and identify problems is huge!
- Budget and collection reports are easily readable and update from the data quickly and efficiently.
- Leasing is difficult for users not familiar with the software; needs to be more intuitive.
- Having to generate reports for renewals through Crystal instead of being able to just view a date range or screen slows down the process.
November 16, 2017
Yardi - Not intuitive, but thorough
- Reporting in Yardi is really strong, especially the financial reporting.
- Yardi also is good at versatility when it comes to finding information - you can locate data in many ways and output in many forms.
- Yardi is pretty seamless with allowing you to switch from property to property.
- Yardi PM is not intuitive. Even for savvy computer users, until you get to know it, it is not an easy platform.
- It freezes fairly often on us.
- Yardi's solutions and steps for some processes are cumbersome and again, not intuitive, so you have to ask someone with experience for help.
November 15, 2017
Yardi Property Managemnt
- You can view information of numerous properties at one dashboard.
- It is very user friendly, and all reports can be downloaded to well-formatted Excel worksheets.
- Easy to set up, easy to use and at the same time generates complicated and consolidated reports.
- Yardi Genesis is not compatible with Yardi p-scan, which is a huge minus.
August 01, 2017
Will take you further than a few yards(i)
- Compiles A/P and invoices well - can easily review payments and pull prior invoices through many different modules depending on your need.
- It is user-friendly once you are aware of how to navigate and find each module.
- Financial reporting is a breeze and can be altered specifically to meet your needs.
- Navigating can be a little difficult at times. You definitely need training to find what you are looking for, and the many capabilities are buried within the many modules.
- I wish it were more seamless to import data from Excel rather than keying it all in.
- It has a few minor technical difficulties when multiple users are working on the same thing and does not warn you that multiple people are accessing the same thing.
August 01, 2017
Yardi Voyager - A lot of return for the investment.
- Tenant rent payments tracking - system allows us to effectively track rent payments made by tenants. Templates for tenant account statements, tenant ledgers, etc,. are available within Yardi, which makes it very easy to communicate tenant account status upon request.
- Vendor payment tracking - system easily integrates with our third-party vendor payment system, allowing us to effectively track all vendor payments seamlessly from one system to the other. Vendors are paid in a timely manner and all payment information is stored within Yardi, making the generation of 1099 docs at year-end very easy.
- Insurance Policy tracking - system easily tracks insurance policy information for vendors, tenants, and properties. Ticker lists are automatically updated and give notice to system administrators that policies are due for renewal.
- The configuration of correspondence templates is a little cumbersome and Yardi support for establishing templates comes at a steep cost.
- Yardi updates have caused us several issues in the past - we integrated to a new system recently and had established some customized operations -when an update occurred, we lost all the customized functions and were reset to factory standard. It took about 2 weeks to restore full functionality after the update.
- The knowledgebase for Yardi clients (Client Central) is vast, but finding documentation on specific tasks is cumbersome. Sometimes it takes reviewing multiple source docs (that are 100s of pages long) before you find exactly what you are looking for.
August 01, 2017
Yardi - Combining Property Management Functions
- Yardi Property Management particularly excels at creating a system where it is easy to leave feedback for property managers because the data is available up front.
- Yardi is also a useful tool at integrating property management across the entire platform. It can be used for asset management as well even for the most nitty gritty details.
- It is also convenient to edit expenses inputted by the accounting department and managing those expenses forward for future budgeting.
- Yardi is not particularly user friendly. Each function needs time and practice in order to execute properly, and instructions are not particularly clear sometimes.
- The licensing can be challenging as it is very restrictive, even with multiple open licenses across a company.
- Files have a tendency to be corrupted easily.
August 01, 2017
Yardi is the core of our business
- Yardi is a great accounting program. Its wide variety of report formats and its ability to support custom reports is very impressive.
- Yardi is an effective in taking community staff through an easy-to-navigate workflow of lease prospect to occupied resident.
- Yardi allows a wide array of customization so you can adjust it to the needs of your particular company.
- Yardi began as a core accounting program and added ancillary products and services along the way in a haphazard manner. Some of these ancillary products do not integrate in a comprehensive or intuitive way.
- Yardi Concierge is a cumbersome and clumsy product. Yardi could do a better job in coaching hardware integration and product training.
- Yardi could use a fresh web-based interface with more dashboard analytical tools.
August 01, 2017
Yardi, the best choice for some, but not all
- Maintenance Management is a very strong point of this application. The mobile app and web interface make tracking maintenance requests a breeze
- The ability to integrate Yardi Property Management with the other modules offered by the company allowed us to have residents in the system from application to approval and move in.
- Payment processing was a huge help. We were able to process credit card and check payments easily and quickly.
- The support direct from the company left a lot to be desired. If and when they did get back with you, it was usually unhelpful or too late.
- All of the various modules can be confusing, and some do not integrate easily with the Yardi core. Even the Property Management module is vast and could require specialized knowledge to implement.
- Yardi very often performs serve maintenance without notice to their customers. Generally they assume the maintenance will be seamless, but it very often is not.
June 20, 2017
We love Yardi
- Easy to navigate
- Easy to upload
- Easy to find previous uploads
- Easy access
- I have no complaints about the software