Yardi Voyager

As mentioned in an earlier part of my review, the support is stunning. I'm one of those people who always try to problem solve on my own and the available documentation library is incredibly helpful and very easy to search/navigate. However, whenever I've needed to actually contact a support individual, I've received prompt replies and been sourced to the appropriate type of person to answer my query.

I love Yardi Voyager and its features. It is very user-friendly. I highly recommend it for any property management company.

Written documentation and support can be limited and confusing. The search feature is not as robust as a lot of other products. In-person support can very helpful if you find the right support rep.

The local office is very knowledgeable, however recently it seems that Yardi has begun to route calls offshore and the knowledge base there does not seem to be as strong as the USA based support centers. All customizations are done by offshore personnel, which presents issues in terms of the language barrier and time zone differences.

We've been using it for several years and I hear very little negative feed back from dozens of users across three to four different departments.